Good prices, but phone service sucks. Workers who answered the phone are always rude. I understand…read morey'all be busy but y'all didn't even give me a chance to say "Hello" before y'all hung up assuming someone wasn't there. And then y'all ask me can I hold on the phone and don't even give me time to answer before I'm on hold.

Sold me a motorcycle battery that DIDN'T COME CHARGED. I have no clue why they'd sell me this with…read moreno warning. Requires a whole charging kit and takes 8 hrs. I went to the next auto parts store and bought a perfectly fine pre-charged battery.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I was driving in the highway when my car suddenly broke, completely. I am a young single woman and…read moreI didn't know what to do or who to call. I went out the first exit I found and I parked, googled and Atlas was my nearest, fastest, responsive, and to be honest, only choice. They came and towed my car, took care of it, changed my alternator, and did a great job overall. They took 24 hours in fixing the issue. The people are friendly and knowledgeable, the garage is a bit hidden, but not so hard to find if you pay attention. This is clearly not a chain-like auto service place, but in my experience, nice, decent, respectful hard working men. I will come back again!

They were prompt and courteous and gave me a fair amount for my vehicle. I was very pleased and…read morewill definitely use then again.

I really enjoy getting parts at this store. Unlike the big, shiny, well-lit places like O'Reilly…read morethis store has the look of a place where people who know about cars go to talk about other people who know about cars. The guys are friendly, helpful and professional. It's perfect for the small town it's in. Prior to becoming part of Federated, this store was a family owned parts store called Mancini's Auto Parts, and it still feels a little like a mom and pop shop. And that's all good to me. There is nothing a big shiny parts store can do for you that these guys can't, but the atmosphere, service and sense of integrity I get is never matched. The big places never have the same guys working in the store when I return, Federated is the same guys always. It just gives me confidence. Prices aren't different, either. It just feels like a place your dad or grandad might have gotten parts from. It's comfortable.

From the owner: since 1970 Federated…read moreAuto Parts is a nationally known auto parts distribution network with over 4,000 Auto Parts stores across the country, and that number is growing. Federated strives to provide both the trained professional and the do-it-yourself with quality products that meet or exceed O.E.M. specifications and are made by America's top automotive part manufacturers.

I have been coming to this O'Reilly store for a long time bcs of outstanding customer service, they…read morenever try to upsell me, I feel Respected as a female customer, and they always have what I need. Huge shout out to Marcus, who coached me through swapping out my Subaru battery this weekend! I also appreciate the military discount. I drive past other auto parts stores to get here and they always take good care of me!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I had a windshield wiper emergency this week and the folks at this Autozone were fantastic. They…read morewere all courteous and helpful. Angie in particular saved me having to leave my car in a snowstorm because of a broken driver's side wiper and a forgotten wallet. Not usual to have people so kind hearted and helpful. Terri

Two days ago, I was in Auto Zone, (-5) stars service. I was in there with my niece. There were a…read morelot of people in there. The lines was long. They had 3 to 5 register computer lines. So, I got in one and my niece got in another. They were so slow. Two of them look slow. Meaning they was walking slow and looking like they didn't know what they were doing. Now my niece finally gets service. And the boy tells me that, I'm in the wrong line that I have to get in another line. Behind a bunch of people. I said that not fair. He said they only had one register open. So I ask, why didn't u posts sign or announce it. He looked stupid and didn't know what to say. So I ask for the manager. I ask him the same thing. He told me they don't do post or announcement. He was rude and ghetto. I don't feel he had any customer service skills or manager skills either. It's sad that when in the hood u get hood service, Auto Zone on Lee Rd. I then left out displease with the service, his tone of voice and his attitude. Now I go across the street to O' REILLY AUTO STORE. I walk in 3 to 5 register computer lines. I ask the gentleman is there a line for just cash out. He said,that we will cash u out at any line and laugh. I ask why are u laughing? He ask did I just leave Auto Zone? I said, yes how u know? They always come here after standing in long lines with poor service. I said really and we both laugh.

I've hAd to visit several times in the past month and each time I've been treated with nothing but…read moregreat service. My son was trying to get his hands on anything within his reach and they were nice about not complaining. Of course I cleaned up after him.

I went to get brake pads, employee asked me what type of car? VW Passat, He said Yuck! I hate those…read morecars. Then he asked for my phone #, in the system it read Kevin. He asked me am I Kevin? I told him you can see I am clearly not Kevin. He said he has to ask because of this transgender stuff going on nowadays. Now I am PISSED off. I walked out I was so angry. How rude of him to talk to me like that. This is the Bedford Ohio store on Broadway. I will go back just to get his name. He needs to be FIRED. What does my gender have to do with getting brakes? Karen T.