Bobbie Jo Manager is very nice, professional and extremely accommodating. It's obvious she loves…read moreher job and loves the company she works for and represents. The young lady Shannara, that was at Front Desk after Bobbie Jo left for the day, was extremely helpful and knowledgeable, very dedicated and polite. She went above and beyond in her role. We will return.

Staff was great and helpful with a dinner choice at the Oasis right across the street it doesn't…read morelook like much but the food was fabulous

Bed Bugs and Shady Management…read more I stayed here on July 22, 2020. Great check in and looked like a clean place. At 2:30am I was woken up by 2 bites on my face. I stripped the bed and found bed bugs and other insects under the pillow, on the floor, and on the carpet. I went to the office and there was a sign saying ring the Ring device for after-hours service. I attempted to ring the Ring device for about 30 minutes, along with calling the phone number with no joy in contacting management. At 3:00am I returned to my room and removed my belongings to prevent the insects from entering my luggage. I pulled up a chair and sat outside the lobby for another 2.5 hours trying the Ring device and phone number, hoping to reach management and get at least some sleep that night. At 5:00am I left one last message on their answering machine then left Spearfish. I recieved a call hours after I left, sometime before lunch. The manager said that sitting in front of the lobby was "bizzare" and I "should have gotten a room somewhere else" if I couldn't reach management. This is not a solution when a guest has a problem at your establishment, and frankly it's poor business management. I left a review on Google immediately after I left, to prevent anyone else from dealing with thebed bugs in my room. Management replied to my Google review and attempted to make me out as a shady individual who roams the grounds at night. Going so far as to say I "disturbed the other guests" by waiting by the lobby for someone to show up. Was I supposed to stay in my infested room all night until management stumbled in sometime in the late morning, after leaving the property unattended at night? Also, I doubt I disturbed the other guests with my sitting because I can tell you that I was the only one there. Management can't say the same, as they were gone and unreachable for the entire night. This business is extremely shady, and I wouldn't touch it with a 10 foot pole. Please feel free to contact me if you would like additional photos, videos, or testimony about the bed bugs, insect, and poor management of Bells Motor Lodge. Stay away!

Wow, this place was an unexpected surprise! The exterior only tells part of the tale. The sign is…read moreeither original and extremely well kept, or is new and done in a very cool, retro style. The exterior and the grounds are immaculate and show a lot of pride. It was Scott, the owner, that checked my daughter and I in during a recent motorcycle trip. You don't meet inn keepers like him much any more. He was extremely friendly and eager to offer suggestions and advice and answer questions. He has menu's from several local eateries on hand, and he has some great maps and he was really gracious and marked some places we were interested in on one for us. There is an outside heated pool that my daughter really enjoyed. It was sparkling clean and the entire area around it was clean and well kept as well. Our room was large and extremely well maintained. Nothing looked or felt worn or dated. It was retro to be sure, but everything was very nice. The AC worked great, the bed was very comfortable. It was an excellent value. Spearfish is a great town. Unfortunately because of it's proximity to quite a bit of tourist type stuff there are quite a few of the big chain motels here. Most are double the price of Bells and not near as charming, and you don't get a gracious host like Scott to help you out. There is a covered sitting area outside the front of each room, and plenty of chairs. It was a great spot to sit and chat with some of our fellow travelers. When in the area again I won't consider staying anywhere else. It's a great value and just a cool spot. It has a charm and ambiance you don't often find anymore. Highly, highly reccomended.

Great hotel! Very friendly staff. We slept great here and the location was perfect. The breakfast…read morehad lots of variety from eggs and sausages and a waffle maker to plenty of tea and coffee options.

Motel. It is not Best Western. Unprofessional front desk "boss-general manager" lady. The first…read moreproblem is that It isn't any longer part of Best Western, as like it's listed. Chamber of Commerce was notified. The second problem was that she was put-off from us asking about the railroad, directly behind the motel in the "pet friendly area".And wouldn't provide an accurate trail schedule. She eventually cancelled our stay when we requested it. We are going to confirm by checking our credit card statement. No, will not make that mistake again.