I booked a tee time for 6:30AM on Saturday morning (7/27) specifically to be done early. Upon showing up to the course I waited inside the pro shop for 10 minutes before the gentlemen came in from flirting outside with one of the workers. He was rude from the start, unfriendly and just seemed like he hated being there. That's all fine and well, not my problem, I paid and went to my cart and proceeded to head towards hole #1 as it was 7:25 and 5 min before my start time. The gentlemen from the pro shop came out and told me to wait, that I am now at 6:40 AM and paired with another 3-some. I was so surprised that I didn't say anything and he was back in the pro shop before I could respond. Confused, I asked the starter why I was pushed back 10 minutes and what was going on, to which I got a reply that two members who were at 6:30 wanted to play fast and get out on the course by themselves. I'm not a scratch golfer but I am a 7 handicap and typically play a solo round in under 2:15. This is also totally unacceptable, I don't care who you are, if I booked a tee time then that is my tee time...I had never in my hundreds of rounds played heard of something like this before. Fuming, I went into the clubhouse and patiently waited as the pro shop gentlemen was talking with another staff member. After about 5 minutes he finally said in a very rude tone, "what do you need?" I had planned on letting my frustrations known but in a calm and controlled manner, however after this continued display of utter rudeness, disrespect, and unorthodox methods I replied that I was very upset about being moved back. I mentioned that I had intentionally signed up for an earlier time to have a quick round, and now I'm pushed back with a 4-some. Upon asking why, he replied that staff have control to move singles around to accommodate better scheduling last minute. Again, completely unusual and disrespectful of the people coming to play a round who planned on a specific time. So, I was planning to play with that 2-some who 'just so happen to be members'. Additionally I mentioned nowhere in the SupremeGolf fine print does it state this flexibility of the course. He then answered that he doesn't know what SupremeGolf is, which is just astonishing for working in a pro shop. After explaining what it is he rebutted that the golf course doesn't control what SupremeGolf has on their website and that the course has final say....um WHAT?!? Completely beside myself and steaming I walked out without another word as there was nowhere I was going to get with this guy. This was just an awful way to start a round, worst customer service I've ever had at a golf course. I specially booked my time as I had things to do later that day and the course just completely didn't care and disregarded that with no respect for other people's time, therein pushing my round from what would have been a 2-2:30 to 4+ hr round. The course should 100% refund my round based on this experience, completely unacceptable.
Onto the course. I've been waiting to play here for over a year and just never did because it's on the costlier side but decided to try it out. It was $65 for 18-riding. In short this course is not worth the money. Seemed like they didn't cut the fairways in 2 weeks. Greens were completely covered in goose crap, should at the least be blowing them off regularly it was disgusting. I don't think I stood on one level tee box, more bumpy and hilly than the greens and divets all over you couldn't be on a tee box without standing on one. No bathrooms until the 9th holes when you're back at the clubhouse...didn't update the GPS in cart to account for pin placement changes...I could go on and on.
Take out the bad service and I still will never play here again, for the cost it's not worth the money at all. There are so many better courses within a 10-mile radius for $10-$25 cheaper. Add in the customer service, which I should be contacting the manager about, and I'm going to be badmouthing this place every time I'm out somewhere else enjoying a cheaper round so no one is treated this way and wastes their money...but at least those two members were happy today. read more