Over 3 years, Trucordia/Secord has provided outstanding, reliable service - they truly work for…read moretheir clients, with helpful claims advice, and finding an outstanding alternative to the "big name" insurance companies that treated us very shabbily. You can trust them to work for you in finding the best insurance solutions for your particular requirements.

This is a very horrible insurance agency!!! Miranda Day does not return phone call or email. Once…read moreyou buy the insurance policy from her, she will not return your calls or emails. Unfortunately, she is the only person selling new policies in this company. Basically, she just wants your money, then ditch you afterwards. This company is really really bad. Worst customer service that I have ever experienced from any insurance agencies that I have ever dealt with.

Nothing could be better when searching and getting Insurance. Just moved to Port Orchard WA from…read moreAZ and I needed Insurance for 2 cars, motorcycle, ATV, and an RV. Tracy was awesome with communication, ease of getting insurance and price! Loved working with her and just made it simple and easy. I'm insured for all now without leaving the house! Thank you Tracy.

Tracy can help with all sorts of insurance situations. My 18 year old daughter had a few fender…read morebenders and my old carrier dropped our family's coverage. Tracy found creative ways to lower costs while locating a new insurance company for us. She was the only agent yo use an away at school status while my daughter was off at college. I'm surprised that she is the only agent to mention this option while I was rate shopping. She also has solutions for teenagers spending time between two different houses, such as my 16 year old son. She is patient and responsive to questions too and I asked more than a few. :) I feel fortunate to have found a trustworthy agent.

Total rip off! She charged me $240 a month for full coverage on one vehicle! Called Geico and now I…read moream paying $70 month for the same exact coverage. Also my homeowner insurance went down by $600 for the same coverage through Geico.

I had a motorcycle policy with two motorcycles with the Nancy Leavitt Agency LLC. On August 6, 2024…read moreI sent an email to the Leavitt Insurance team to cancel the insurance on one of my motorcycles. I received a confirmation email back from the Nancy Leavitt Agency stating that my KTM 690 Duke has been cancelled and that any refund will be mailed to the address on file. My yearly insurance policy renewal is on 3/28/25, so on Monday (3/17/25) I logged in to my online American Family Insurance portal to make sure the auto-renewal took place and to print my new insurance cards. To my dismay, there was no policy and every tab was blank. I immediately called the Nancy Leavitt Agency, which went to voicemail, so I sent two emails to the Nancy Leavitt Agency asking for someone to call me ASAP. A couple hours later I received a call from Nancy Leavitt. She confirmed that her agency didn't just remove the insurance on the one bike (KTM 690 Duke), but cancelled the whole policy. She then went directly in to trying to sell me more coverage and talking about covering "customizations". I was dumbfounded by her behavior! There was zero explanation, sympathy and/or apology for putting me in this immense situation of not having insurance for 7 months! Also, I never received a cancellation letter, a cancellation email, a cancellation text, a cancellation phone call, or a cancellation email from my policy portal. If I would have, I would have been able to purchase a new policy elsewhere and not be riding a motorcycle without insurance. I received two calls from a regional person aka..."retention representative" regarding this issue and his only goal was to try to get me back as a customer, even after I told him I already purchased a new policy with another company (3 times cheaper & more coverage) and I would never do business with AFI again. The gall this guy had was incredible! AFI has a "used car dealership" mentality. I highly recommend you look elsewhere for your insurance needs!

Great experience working with Melanie Perez from State Farm (Rusy Dubose & Karrie Dubose agency)…read more She has gone above and beyond working with me as I had to change my car insurance and helped me get a better rate. I also love that she proactively reached out to me to confirm one of my cars was no longer needed for insurance purposes. This level of customer service is not something I see often and grateful to have found this group.

I'd say maybe watch your back? Behind the five-star façade seem to be folks who talk trash about…read moreclients, and an owner who seems ok with it. I will spare you all of the bizarre details except that I was a 25-year SF client who'd just switched to this agent when an employee accidentally sent me an in-house email she'd written about me to someone else. It was incoherent, full of profanity and impatience about me for reasons that are still totally mysterious. It seemed to be putting her out that I wanted to buy a policy? Lots of weirdness ensued until I finally got a message from Karrie Dubose, and her response was terse and cold, no apology, then totally ignored my question about the policy itself. Honestly I'm still mystified! I found another SF agent and he's been awesome.

I never thought I'd write a negative review about State Farm, but I feel like I need to warn others…read moreabout the Bainbridge Island office specifically. I've had a mix of State Farm renters and homeowners insurance for over a decade and was always happy with their service that is until l I switched to the local Bainbridge agency. What happened recently has left me shocked and incredibly disappointed. I had a renters insurance policy through this office that covered both myself and my fiancé, as required by our property management company. While attending a dinner party in West Seattle, I came back to my car to find the window smashed and over $1,200 worth of personal belongings stolen. I'd never had a break-in before and didn't realize that renters insurance--not auto--covers theft from a car. I filed a claim through State Farm, and they issued a check for only $600, which already felt low considering how much was taken. But I figured it wasn't worth the fight because everything could be replaced, and this wasn't a common occurrence for me. Then, several months later, I received a letter from the Bainbridge office stating that my policy would be canceled in 45 days and would not be renewed. The reason? "Excessive claims." I was stunned. That break-in was the first and only claim I had ever filed in more than ten years of being a loyal, paying customer. I couldn't believe what I was reading. I called the office and pleaded with them to reconsider. I was treated like a number, not a person. The agency owner flat-out refused. I was being punished for using the insurance exactly as it's meant to be used. This experience has made me lose all trust in this local agency. I would strongly caution anyone thinking of working with this office. I never expected to be treated this way by a company I had relied on for so long.

Should have looked here first before contacting this agency. I was in the market for business…read moreliability insurance. They had it all set up and then said underwriting cancelled it. 2 weeks later, I find out they charged me for the annual fee for the insurance anyway - on the same day they told me I was ineligible. The person I was working with was unprofessional, unknowledgeable, and acted like this was a normal part of business. DON'T USE THIS AGENCY

Rebecca is a sweetheart. I desperately needed health insurance for my family. My wife found…read moreRebecca. How grateful I felt after speaking with Rebecca for this first time over the phone. Rebecca is kinda friend or a family member who knows much more than you about some thing you wanna buy or plan to buy. She is not a typical insurance broker who wanna sell you a policy that you might or might not need. She's that wise friend or a family member that you wanna speak to before you decide to buy any policy. She's super honest , extremely thorough and unbelievably caring. She showed me the most effective way to plan my health insurance. I definitely recommend her. And I appreciate the spirit she has towards helping small businesses, individuals and families. Great job Rebecca. We need people like you. Thanks :)

Becky is a gem! She goes above and beyond to provide the guidance needed and simplify making…read morechoices for Medicare. I don't know how my Mom could navigate all of this on her own. We are new to this word also and appreciate her guidance .

This company collected all my personal information, emailed me a quote, had lengthy conversations…read moreabout coverage options. Then we were about to finish up and Todd just said nope, won't do it. No explanation, no solutions he just told me to go back to my old insurance ... while acknowledging that my old insurance had lower coverage and a higher rate ... ?? After all the pleasant conversation and laughing and joking about, the conversation abruptly ended. It was beyond confusing, rude, and unprofessional. Apparently all this is just an effort to collect and use people's personal information with no intention of offering a service. Scam alert!

Todd is always polite in telling you what you need to hear, respectful of what you can do and eager…read moreto assist when your need is great. I've know Todd for many years and consistency in his personality makes for a trustworthy and reliable businessman. Knowing this is a third generation business, I know he had to fill some pretty meticulous 'shoes'.

Happy with their level of service. Crystal was very patient and answered all my questions…read moreconcerning the level of coverage needed.

Tanya misquoted me on my insurance for a new vehicle. I purchased the vehicle from the dealer…read morepartially based upon her misquote. They did their typical 5 installments, but you've already paid one so we're lumping the new vehicle into the premium mumbo jumbo. payments turned out to be $200 more than she quoted me because of this. I canceled my insurance went and with a different vendor, only to find a $300 bill for previous coverage that I already paid, I asked about seperate installments for payments, never got a return call, only a collections notice.

Adrian and his team have helped dozens and dozens of my real estate clients get fantastic home…read moreinsurance, often better coverage and for less costs. His attention to detail is second to none and he comes highly recommended. Darren Rivers, The Northwest Realtor

I have been with H&K Insurance for over 20 years. Longer than I have known my wife and 3 kids…read more Adrian and Sara take great care of their customers and someone answers the phone and returns calls. And they are just likable.