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    Eagle Ridge Medical

    5.0 (1 review)
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    7 years ago

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    Aspen Family Medicine at Green Valley Ranch - Our Office

    Aspen Family Medicine at Green Valley Ranch

    3.9(11 reviews)
    7.6 miNortheast

    My initial impression was that this place was awesome. Short wait, nice staff, nice doctor…read more However that changed after I dropped off some paperwork that I needed filled out and returned within 14 days to give to my employer. After a week, I found out that the person that I'd left the paperwork with has never given it to the doctor and no one could find it. I reprinted and dropped off form again. When I received the completed, some information was missing that needed to be included. I asked for a letter to be written and what the letter needed to say to fill in the gaps that were not covered in the form. Instead of doing as I asked, I was given a newly dated copy of a letter that I'd previously been given that didn't provide the needed information. I stressed to everyone that I spoke with regarding this matter why it was so important and the timeframe which I had to work within. I never received what I needed. They are all very nice people, my impression now is that they don't care. This matter was very important to me, but I don't feel that I as a patient, or a customer matter to them. I went to the doctor because I was not feeling well. I didn't need this in top of already being sick.

    I really enjoy going here. I have never had a bad experience. The office staff are friendly and…read morekind, and they know what that are doing. On the two visits I've had, I had the opportunity to have had both doctors and they are both great doctors. I have recommended this office to my family.

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    Aspen Family Medicine at Green Valley Ranch
    Aspen Family Medicine at Green Valley Ranch
    Aspen Family Medicine at Green Valley Ranch

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    Kerri Charles, MD

    Kerri Charles, MD

    3.9(14 reviews)
    11.4 mi

    If there were six stars, I would give them all to Dr. Charles without hesitation. My first…read moreappointment was the best appointment I've ever had at a Dr.'s office; Dr. Charles has a way of making you feel like her old friend and I felt completely at ease. I had a long list of health questions and possible ailments and she patiently listened to me and took the time to thoughtfully discuss everything I brought up. At one point she even pulled out a physician's encyclopedia-type book and showed me illustrations about a skin condition I've been struggling with. I left feeling empowered and had a newfound respect for medical professionals. After a trip to Belize, I went to urgent care twice and was ultimately hospitalized for a little bug bite on my back. I had half a dozen doctors look at the bite, and every one of them had a different prognosis. When I finally went to Dr. Charles to follow up after the hospital visit, she took one look at my bug bite and immediately knew what the culprit was. I was furious at the other docs that didn't listen when I told them I'd gone to Belize and had numerous mosquito bites. One of them even suggested it was an ingrown hair (highly unlikely and borderline insulting). I was so impressed that Dr. Charles immediately knew I had a botfly and a week later I was healthy, bug-free, and once again awestruck by her knowledge. Last but not least, Dr. Charles always remembers me as if we're good friends, recalling details of my personal life and asking me how I've been since we last met. It's always unnerving to go to the doctor's office... unless Dr. Charles is your doctor.

    I don't like doctors. I never have. The last time I was sick I refused to go to the doctor... of…read morecourse turns out that I really should have gone to the doctor because my appendix ruptured... but I digress, that story is for another day. Dr. Charles. Is. Awesome. She is patient, friendly, knowledgable, accomodating, and every other positive word I can think of to describe her. I have never met a doctor like her. Looking for a good doctor, then look no further.

    Salud Family Health Centers

    Salud Family Health Centers

    1.3(15 reviews)
    7.3 mi

    This place is a freaking joke. I've watched my ex-wife be screwed around over her new teeth. On…read morethree different occasions she has been told after a 2 hour ride on public transportation that they needed to reschedule due to not having her new dentures in from the maker. They could have called but no they didn't. She has an appointment tomorrow, will return for a update on this review

    I was told I would be able to receive a specific test if I schedule the first as by protocol. After…read morethis they told me I would need to take a different test to receive that care. After testing they told me they would not be able to give me and told me what I originally asked for and referred me to go to an urgent care.If this was protocol, they should have told me in the first place instead of making me waste my time, and my blood. I thought It was careless to not tell the nurse who would contact me, my care plan, but alas, Lindsey never planned to give me that care and never informed me that she was leading me on. What a scam. I wish I could give out negative stars honestly. They aren't considering that super high levels of certain hormones do not read on tests, they believe they know it all, instead of working with a patients ideas when it comes to the patients body. It's ridiculous to 100% trust a test and not want to examine the body. It's actually neglectful. If multiples run in the family and cause a hook effect... and someone doesn't receive care, it's because this place lacks it.

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    Salud Family Health Centers
    Salud Family Health Centers
    Salud Family Health Centers

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    Eagle Ridge Medical - familydr - Updated July 2026

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