Been in recently a few times to replace (Harley Davidson) pipes, change tires, fluids, and brakes…read more They also repaired my daughter's hydro-locked CBR600 (not a small job). THEN took the time to show my daughter how to tension her chain. Highly recommend.

EMS is the worst shop to get any work done on your bike,Ted gouged me for a stator seal leak that…read moretook 7 visits 1800$ bill & last visit it was towed in,he then damaged the clutch with his sloppy work & tried to bill me another 1000$ Then said I'll only charge you for parts 750$ it still leaks & his sidekick Eddie told me to go elsewhere as I'm to difficult to make happy,I then call Barnes HD & book a time to get leak fixed,so I call Ted & ask if he can split the cost of Barnes repairing the leak, He said I'm not interested & hung up on me! Ted is unqualified,overrated & rude! He let's bikes leave that shop in worse shape than when they came in. This guy shouldn't be working on anything period,he puts you in danger by doing shoddy work,clutch & shifter put me in danger on the road as I couldn't get it out of second gear,it's only a matter of time before he kills someone with his terrible work! PS: That area is up for development so that shop has to close soon,Ted & Eddie couldn't careless about you,fixing your bike properly or putting you in danger with their shitty,shoddy price gouging work! The sooner this place is closed the better for all riders safety & wallet!! Sincerely,Gino Gaudio

Went in with what I thought was a nail puncture in my back tire. Manager was super helpful, pulled…read morethe nail out and realized that it hadn't punctured anything and a repair wasn't required. When I asked how much I owed him, he said nothing! Amazing service, super friendly. They know how to treat customers. Recommended to everyone!

Eddie and Gary are so helpful. Being a women new to the motorcycle world, I was intimidated. These…read moretwo made me feel right at home, they were professional, knowledgable, and friendly. I can't thank them enough for making this experience a good one, it sets me up for years of mortorcycling fun!

Great staff. Took a long time and a lot of patience helping me. Discussed cheaper options even…read morethough I didn't ask for it and then gave me a discount at the end.

Had an excellent time here! Came to buy a motorcycle helmet, the crew knew exactly what I needed…read moreand didn't try to upsell me. You can tell they really cared for my comfort and safety, rather than making a sale. Thank you Cathy, Tiffany and Ariel! They are located above Ducati Richmond; with COVID they are by appointment only.

permanently out of business - please go to www.motoconcept.ca 110-400 brooksbank ave, north…read morevancouver bc 604-929-2454

Truly one of Bellinghams finest. Looking for a great deal on a Triumph look no further. Hang around…read morefor a few and let Howard tell you about his racing days. Great guy with great stories.

They did not provide the technical service, front fork straightening, but they did respond to my…read moreemail within 24 hours and I really appreciated that.

I had my 2016 Bonneville in for a gasket exchange due to an oil leak. East Van location. After…read morefinding the right day to ride down there (not in the rain) I checked her in and jumped in a cab and headed home. The guys at the front counter were courteous, prompt and polite. I picked the bike up a day later and the tire pressure has been checked and the oil has been topped up. It's a bit intimidating due to the entryway in the alley, no customer waiting area, and it's really dark in there, but the gentleman at the counter make up for those drawbacks. I will certainly take my Motorcycle back for regular maintenance

Great company Anything I have brought to him he has been…read moreable to fix and I love duffy the dog too

High level of practical technical competence. Great service. Good price. All of this impossible to…read morefind in Vancouver motorcycle shops and therefore well worth the ride.

My youngest kid recently moved back in with me after graduating from university far away, and…read morebetween the two of us, we've been juggling usage of my car. She had been saving up her money for a long time for a motorcycle (I have no idea how she initially hooked onto the idea of having one, as no-one in our family ever owned one or even contemplated having one. She is quite the black sheep in our family!), and this would be, by far, the biggest purchase of her life so far. As a parent, I gotta say, I wasn't thrilled, but I try to be supportive. She did a lot of research, looking into slightly used bikes, even checking some out and negotiating prices in Langley and beyond. She went to a motorcycle driving school and passed exams. She got the licenses. She called her bank to make sure all her ducks were lined up. And then she decided to check out a particular bike at this Honda dealership. And I was SO glad she did. Jason there was incredibly patient, answering all her questions (and mine). He and Derek were extremely knowledgable about the process of getting a motorcycle, the best ones to have as a new driver, all the details about the various bike models, etc. There was no pressure at all to buy any bike there and, after my kid fell in love with this particular bike, there was no pressure at all to purchase any additional warranties or insurances. I really appreciated how Jason said that my kid could always call or swing by if she had any questions at all about the bike or riding in general, and they there at the dealership would always be an available resource to her. As a parent, I couldn't have been more impressed. This, along with the bike's year-long warranty and the fact that it's a Honda, really provided me with a lot of peace of mind. Even though we live close to the dealership here, Jason acknowledged that it would be a bit scary for my kid to drive the motorcycle back (she's a spanking new driver!), so he offered to transport it in his truck, to our condo. Wow, so so nice. That was a HUGE help and relief, to my kid and me! The ICBC lady who came to the dealership to sign up my kid for motorcycle insurance and assign her a new MC license plate for the new bike was very patient and helpful, too. (How great, to have access to an insurance rep on site, eh? My kid didn't have to go to an ICBC office and return. Very convenient). And the bike she got is PERFECT for her, in every way. And she is elated with it. I've never seen her happier, TBH. I gotta thank Jason and Derek for making this whole experience so positive.

Very pro-active and customer oriented business. The service department and the parts guy are…read moreexcellent. Highly recommended.

CAUTION: to anyone looking to get their bikes serviced here. A mistake on their end regarding the…read morecorrect size battery for my bike resulted in unnecessary back & forth between the shop. Was ensured over the phone, while waiting for an oil change, that going with their in store battery would be a better option than a factory activated battery. I find out about 30 mins to close they didn't identify the correct size therefore the appropriate battery would need charging. Option was to let it charge over the weekend or leave with a 40% charged battery. When I came back I voiced my concern about how this situation unfolded and asked if they could remedy this somehow. The lady behind the parts counter was not only rude but unwilling to recognize a mistake on the shop's part shouldn't fall on the costumer. In the end, best she could do was a 10% discount on my next oil change (discount doesn't even account for Ubers or time off work). This individual lacks customer service, manners and paints the rest of the staff in a bad light. Keep your piece of mind and take your money elsewhere.

Took my 2013 Suzuki dl650 in because I had a wobble in my front tire, they took it for a ride to…read moreassess and the lady that called me while I was waiting had a bad attitude while telling me my front bearing was the worst they had ever seen in their entire lives and that I wouldn't be able to take the bike home, I said that was ok, she quoted me around $600 for the fix and told me my front brakes needed replacing immediately and I told her I could do that myself. She told me, "ok, so you're gonna take an uber home now." I said yup, and I asked when it'll be done and she said should be done early next week (I took it in on a Friday). It's now a month later (had to call to get updates as they weren't notifying me about anything) and I get the bike home after costing me $817.23 for what I now know is a steering bearing replacement and not a front wheel bearing replacement which is what I thought they were doing because they simply didn't explain it to me. I get home, look at my front brakes and was confused because they look great. I took some photos (attached) and called the service department, emailed them the photos and turns out my front brakes are great and the service guy lied in his assessment saying they have 1mm left and need placing now. The email guy called back and said I don't know what the service man was talking about and said, "you're good, they have about 4mm left on them still, so no, they don't need replacing, I'll ask the mechanic what we was getting at later." End of story, I will NEVER take my bike there again for repair... even though the service guy David is great. Not a happy customer to say the least, especially seeing as how my motorbike is my only source of travel for work (they were aware of) and I lost out on a lot of work because of their poor communication skills and straight up deceit. Just a heads up! Don't trust what they tell you. Ps, wobble is STILL there, less so than before, but common guys, I'm just speechless right now.

worked on my bike efficiently and quickly. My headlamp had off on connection for a while then…read morenothing, I could not get my hands into where the connection was, she answered all my questions offered her wisdom freely about what she was doing and explained things I asked about she diagnosed all the connections to make sure it was only coming from one place. She was thorough and got the work done in an hour, I was happy and the price fair. I know a shop would have charged far more for Labour kept my bike for the day not giving me information about the work they did. This was an excellent experience overall and I recommend 100% I think the other comments about her asking what someone wants to spend was misinterpreted as trying to rip off and really it was asked from a place of I want y to I be fair to you before getting fully into it. thanks a bunch!

very terrible, came and general check, just provide viewing. said can not…read more fix the engine, what .? then when come？ I still paid the full amount she request , but nothing done. worst ever, suggest , stay away