Location, location, location. JW Marco Island is situated on such a beautiful white sand beach. If…read moreyou're looking for a nice, relaxing resort with all the amenities, this is the place. There's a variety of great restaurants and you don't even need to leave the property. Breakfast at Maia every morning was something we really looked forward to. As a titanium elite, we were bonvoying and I have to say, the continental breakfast that comes with titanium is plenty. And don't forget to have the orange juice, it's heavenly and included. Service was excellent each morning we were there. The servers can't do enough for you. Maia also has a very nice peaceful ambiance and the windows look out at the pool/ocean. If you want more than a continental breakfast with your status, you can pay an additional $15 and get all the hot food as well. And if you don't have status, you can pay for à la carte breakfast too or the buffet how you like. We also enjoyed Tesoro and Quinn restaurants as well. Our room was on the 9th floor and while it was very nice, it could definitely use some updating. But honestly, with all the great amenities, you can hardly think about needing a fresh coat of paint or new bathroom furnishings or more modern lighting. The room was still very nice. And I loved the bracelet they gave us that was our room key too! The bed was very comfy! The weather was super cold while we were there, however we found some time to enjoy the beach and pool. The gym was very nice as well. There is so much to do.. there's even a bowling alley for those rainy days. If you're looking for a great getaway in Florida, JW is a very nice, relaxing resort for all ages, young and old. And not to forget parking ... there's a self park lot right across the street, which was very easy or you can opt for valet. Enjoy!

A very beautiful and well maintained Resort that is right on the beach with a staff that is…read moreoutstanding. Our favorite beach Resort in Florida. Would recommend staying in a Sirene room/suite (adult only tower) if you are traveling without children. The rooms are quieter and offer additional features like access to the adult rooftop pool, breakfast, separate check-in/out lounge, separate beach sitting area, etc. The Gulf front rooms/ suites offer spectacular views of the beach and sunsets. The huge beach is great for sitting, walking, shelling, and playing. Also, lots of water activities like fishing, jet skis, banana boat, parasailing, dolphin cruises, etc. We really enjoyed starting our day with breakfast at Maia's Restaurant. Excellent buffet with omelet station (or you an order off a menu), and great service! Big Thanks to Dolly, as well as Bianca, Nellie, Ally, Calene, Kay, and the rest of the team for treating us royally. Fantastic way to start each day! We are looking forward to our next trip to the JW Marriott Marco Island.

Beautiful Hotel. Our experience was great. We thoroughly enjoyed it. Weather was fantastic as well.read more

Restaurant Food and presentation was beautiful and many Flavors. They have a market that has many…read moreoptions. Staff in the restaurant were so friendly. Beautiful views and music at the pool with a server that takes drink and food orders.

Well, let me just say, if you're looking for a family-friendly getaway that doesn't skimp on the…read morefun or the comfort, look no further than this Marriott! We escaped for a quick Fri-Sun adventure with our crew of eight--three energetic kids, two moody teens, and three grown-ups who are still trying to figure out how to adult. Upon entering our two-bedroom suite, we practically heard angels sing! One master bedroom for the parents (thank you, sweet sleep) and a second room with two queen beds for the kids because sharing is overrated, especially when you have teenagers. Plus, we had a partial ocean view on the 7th floor! Waking up to a sunrise over the water? Instant therapy! Now, let's talk about the activities. I bravely attempted the water aerobics class led by the fabulous Jacob, who could probably teach a fish to swim with his energy! Later, we rocked out to music bingo and tested our trivia skills. Who knew I'd be so competitive about random facts? It was a blast! And get this: they had an ice cream event, and my 3-year-old woke up just in time to snag a cone, blissfully unaware of how close he was to missing this sugary treasure. They even had a "Stuff-a-Bear" event, which was a hit with all the kiddos. As for karaoke that evening? Let's just say I've officially scarred the locals, but hey, it was good therapy to belt out my favorite tunes! Check-out day was a breeze too. They let us hang around and enjoy the amenities, including holding our luggage like true VIPs. I was given great tips on how to squeeze the last bit of fun out of our stay, like using lockers to freshen up after pool time. Genius! And here's a fun story: one night, I dashed to the front desk in search of espresso and cannoli after discovering the sad coffee-less fate after dinner. One kind gentleman went above and beyond, Googling for me and pointing me to a little shop that saved my dessert dreams. Win! Pro tip: snag a cabana if you have little ones trust me, those chairs with umbrellas disappear faster than my kid's ice cream! We lounged by the pool from 10 AM to 6 PM without a care in the world, while our amazing server kept our drinks flowing and my kids giggling. Overall, this Marriott is a delightful spot for families. If you're considering a getaway, do it! You won't be disappointed. And if you see a slightly off-key karaoke performance on the schedule, just know I'm the one putting on the show!

I am writing to formally log a complaint regarding my current stay at Marriott's Crystal Shores. I…read morebooked an Ocean View Suite at a premium rate of $715 per night. However, the room I was assigned looks directly at a dumpster.When I brought this to the attention of the front desk, I was told that "owners get priority" over paying guests. The only alternatives offered were completely unacceptable: a room with a hole in the bathtub, or a $100 resort credit.Paying $715 a night to stare at a dumpster--and then being treated as a low priority by staff--is poor customer service and a violation of the room type I paid for. I request that management contact me immediately to move me to the correct ocean view room category and provide appropriate compensation for this sub-standard experience.Sincerely

Know before you go. First, this is no longer a hotel. These are individually owned small condos…read more These condos are small hotel size suites, with a mini kitchen, bedroom, bath and small living room. Some owners use the property manager on site, others use VRBO or AirBnB. Each unit is kept up by the owners. Some are in great shape, some are not. Check the individual room ratings and pictures to choose. The building was once a jewel and it does need some work. But, for a short trip, beachfront property walking distance to and from the restaurants it is worth it. Many complain that it wasn't what it used to be and it isn't, but it's about 1/3 to 1/2 the price of the Marriott and Hilton. If you know before you go... it will be great.

Filthy suite, filthy portico, no staff greeting you (nice valets), no services. Let the photos…read morespeak for themselves.

I have to say for a small hotel/motel experience. The room was extremely nice. It was extremely…read moreclean and offered a small kitchen with microwave, stove, sink, etc.. The bed was very comfortable with soft pillows. The office offered free amenities like bottled water, toothpaste, toothbrush, shampoo, soap, etc. free for the taking. For Marco Island this hotel/motel is extremely inexpensive. I would go back to this place if I were ever in Marco Island, Florida again. While we typically stay at extremely high-end hotels for a quick overnight stay, this was a good choice.

Exceptional Stay - A Hidden Gem on Marco Island! I enjoyed…read moremy stay at the Lakeside Inn immensely! The location is absolutely perfect--situated in a very private and extremely safe neighborhood. One of my favorite parts of each day was enjoying the gorgeous view of the small lake right off of my private balcony. The efficiency studio was flawless and had everything I needed, including a full setup with a stove, oven, refrigerator, dishwasher, and all the necessary utensils and cookware. It made cooking my own meals incredibly convenient, especially since the grocery store is less than a 3-minute bike ride away! The amenities are fantastic; the pool was pristine, kept at the perfect temperature, and I happily spent many days relaxing out there. What truly sets this place apart, though, is the staff. The employees are so grateful, helpful, kind, and caring--it's obvious they genuinely love their jobs. A huge shoutout to Nicole, Dianna, and Christine for their wonderful hospitality! The cleaning staff was also on top of absolutely everything. The room was spotlessly clean, and whenever I needed a quick replacement, like extra trash bags, they were at my door in no time. I can't recommend the Lakeside Inn enough and look forward to returning!

I was privileged to stay at the Holiday Inn Club Vacations Sunset Cover Resort during a recent trip…read moreto Marco Island. The facility, especially the condos, were beautiful! They were spacious, well appointed and the kitchen décor next level. The showers had great water pressure and were very spacious. The pool area is not large but it is well maintained. Much of the pool is shallow which allows for you to sit and chat with friends. The hot tub was warm and relaxing. Additionally, the hotel is located on the canal with a beautiful view. The property is located conveniently next to the Piggly Wiggly which allowed for quick grocery and supply runs as needed. Sadly, due to an impending hurricane, we were evacuated 3 days into our vacation so I did not get to fully explore the property and the area. I hope to one day return to Sunset Cove Resort in order to experience the property more fully!

Thank you. Linda!!! Thank you, Don. I love the shuttle service and I appreciate the front desk…read morecustomer service a lot. This is a great place. If you're thinking about bringing the family, this is the best place. You can probably fit two or three families in the rooms. There is a lot of space and you were so close to the water. I really love this place.

This was the worst experience ever…read more We walked into a dirty and unsensitized room - it was used by another family before we arrived and it was missed by the cleaning crew (this was confirmed by the head of the sanitation crew at the resort) I had to clean dirty beds with private part hair and long black head hair in the beds, I washed all sheets, pillows and blankets and cleaned all the bathrooms including toilets with urine left in them from other people, but I couldn't imagine my kids using this facility without me cleaning it. The office was closed due to our arrival day being Saturday and it was also Easter break so the office didn't reopen until the following Tuesday when we brought this up with the manager he offered us a 50.00 dinner voucher for my troubles. It was very insulting and disrespectful. When I told him that we will speak with his manager Michael's response was " good luck with that " We honestly looked for another facility but again it's Florida on Easter weekend everything was booked. PLEASE BELIEVE ME AND DONT RENT HERE - THE TREATMENT IS HORRIBLE AND THE MANAGER NEEDS TO FIND ANOTHER JOB - HIS MANAGERIAL SKILLS ARE NOT SO MANAGERIAL. Actually the head of the sanitation crew was apologetic and had more common sense than Michael (the manger) did.

This has been my family's little slice of paradise for the past 30+ years when Marco was a sleepy…read morelittle island that no one had ever heard of. Every time I drive down Collier and look at all the high rises I miss those days more and more. Club Regency is a condo community with mostly regular timeshare owners that come year after year for 1-3 weeks. It's small and homey and that's why I love it. Each building is 3ish stories with the first being parking and the top 2 being 2 bed / 2 bath condos. They do a good jump of updating everything throughout the years and the staff is always friendly. Again. This isn't a giant luxury hotel. If that's what you're looking for you're going to be disappointed. If you are looking for a friendly community to have a relaxing vacation sipping drinks on the beach and grilling at the pool this is your place. There is plenty of space for everyone and you won't have to fight for space like some of the other spots. Long gone are the days there were more lizards than people on Marco but if you ignore the giant castle hotel next door sometimes you can revive the feeling of what it used to be like.

Another amazing stay and time at the Surf Club. Everything was wonderful and very friendly staff…read more Julie, Diane, Kristy. Thanks. One of the nicest parts was the Christmas music playing every night from 4 to 7 over the pool deck.

The Surf Club is a great family friendly timeshare righ on the beach in Marco Island. With a pool,…read morehot tub, tennis courts & excercise room there is something for everyone. The staff is friendly, helpful & are eager to make sure you have a great time. The rooms are very clean, bright & make this a home away from home.

Perfect for a week on the beach. Easy access, balconies that all have ocean views. Chair/umbrella…read morerentals on the waterfront, pool, hot tub, outdoor communal grill. The 2x2 condos are clean and well maintained. Don't feel like cooking? There are plenty of restaurants within walking distance.

Our default vacation every year for Florida Gulf fishing. We own here, but rentals are often…read moreavailable or you can trade in via HGVC or RCI. Fully furnished, on the beach, with boats and beach chairs available (beach chairs for rental via Paul's). Great beach access, nice pool and hot tub and huge grill for resident use. Gated parking, no public beach access through the property (public beach access is a couple blocks down on each side and the beach itself is 100% public). Great staff, easy check in, good towel/linen swaps as needed.

We absolutely LOVED this place! The location is awesome We walked half a block to go to Snook Inn…read more(a staple for Marco Island). We rented a pontoon at Dolphin Cove Marina which is right down the street. We only stayed for the night on Father's Day, but when we return, we are definitely staying here again! The two bedroom suite was awesome!! So much space, very clean, and a perfect view. Oz is an amazing Manager who is super friendly and helpful. Can't wait to come back again with friends and family and stay longer!!

This is challenging - a lot of things we liked, but a lot of irritating things also…read more Worst - we booked a Water View Suite and did not get a water view. When we complained they offered to refund $351. Getting it however took 3 weeks while they and booking.com pointed their fingers at each other. I spent Hours trying to resolve it. If they'd just given us the correct room it wouldn't have been a problem for anyone. The management of the hotel got downright nasty and sent me an email telling me to stop bothering them!! I finally was able to get booking.com to talk directly to the Inn to resolve the issue. Good - We liked the room - 2 bedrooms, 2 bathrooms and a lanai. We were on the end right over the restaurants and the stage. We actually liked having the nightly music. We made cocktails, pulled our chairs out to the railing and enjoyed the show. It ended at 9pm, so early enough to still relax in your room if you wanted to. The strip of restaurants and bars was perfect, the food was good and you could go down to get a meal or a snack or a drink. The suite was large enough for 4 of us and we played cards at the dining table. Not so good. I ended up in the room over the bars - there was a light in the stairwell that glowed into our room. It was impossible to sleep. I complained to the manager and he tried to remove the lightbulb but no go. He went to home depot and got a blackout shade and installed it in our room. So that was helpful. I can't believe no one ever complained before. Housekeeping was bad. We had to ask every day, and they still barely showed up to do anything. I finally would wait to see the cart outside and take my own towels and soap. We got into an argument with the manager because our friends broke a bottle in our room and we asked if someone could bring a broom and vacuum to sweep it up. They said they did when they obviously hadn't. We went and got the manager and showed him the remaining glass on the floor. He was apologetic. Our A/C did not work when we showed up and we told them. 2 days later they put a whole new A/C unit in our suite. The pool was servicable but not particularly nice. Too far away and boring. No amenities. A cocktail bar or music would have been nice. No bathroom except a porta-potty outside the gate. Yuk. The kitchen was nice - but there weren't really the right things in there to make anything! Not even a bowl. No toaster. 1 knife. So a whole nice under equipped kitchen was pretty useless. Staff was frequently not in the office and did not follow through on our requests. We paid $3900 for a 7 night stay or $557 a night average. I've never paid that much to stay anywhere - for that price I'd expect premium services and great accommodations and a fancy pool. Way too expensive.