Their outside bar staff on the beach are amazing. They made us feel very welcome and taking care of…read moreluxury at its best.

What a disappointment. We staid here due to the over hype…read moreof people announcing the resort as "amazing" online. The restaurants did not deliver, the day we arrived we visited Quinn's. We were sat on a high top table after we said we had 3 small kids. I asked if the high chair was as high as the table and we were told yes. To my surprise when the high chair came it was the height of a regular chair to which my toddler kept sliding off. We ordered the kids food first so it would come out "quicker". The food took about 45 mins to an hour to come. When I mentioned I had a shellfish allergy I was told I could not eat their French fries, I could not have anything that was fried since it was all with the same oil. I ordered the burger on their menu which after waiting for my food I was told I could also not have that. I ended up eating a regular cheese burger. We said we wouldn't return, but at dinner time there are apparently 5 restaurants at the resort. Some don't allow children, another requires a dress code, so in reality you have 3 restaurants to choose from. We returned to Quinn's for dinner, where we waited an hour for our food after ordering. We were told the kitchen was backed up, but the restaurant was not full and mind you there are 5 other restaurants on property. When our food arrived, the ceviche that was ordered was completely dry. To be honest the food was below average. I'd recommend anyone staying here to eat OUTSIDE the hotel. We also tried the other restaurant the Polynesian one. The food was average, it also took a very long time. On the third evening we dinned outside of the hotel and the service was much better. The services from the waiters was fine however the kitchen needs to improve. The breakfast restaurant with the buffet is designed so you pay the high price of $44 for a buffet. We ordered something from the regular menu because some people weren't going to eat enough to make the $44 worth it. The food took so long, it's almost as if they do it on purpose so you're more likely to choose the buffet, pay extra to get your food immediately. Mind you, some of the things ordered were waffles, which were available on the buffet side immediately made. For the $600-$1000 that this hotel costs a night. I do not find the service and attention worth it. The rooms need upgrades, staff takes a long time to answer the phone, however when you call from and outside line, they answer immediately. You're better off staying at the Hilton, and paying less.

We've just love this location! Make sure to go early to get the best seats by the beach…read more Aritzia ( Ritzi), she is the sweetest server at the restaurant, thank you again for attending us.

We won't be back…read more We booked and paid for an OCEAN FRONT room at the Hilton Marco Island. The 07 line is OCEAN VIEW NOT OCEANFRONT like we paid for. They know this. In fact while we were standing in line at the front desk to voice our concerns, another couple standing next to us also had the exact same complaint. What are the odds that you walk up right next to the people w the exact same complaint. When i mentioned that the manager must receive a lot of complaints on this she rolled her eyes and told us she didn't. Although two other staff members (one bellman that took us to our room and another that was bringing food/room service to a room on our floor) said they get complaints all the time. Mallory, who says she's the manager, felt compelled to roll her eyes and scoff ar our complaint and as you can see from the pictures, we definitely have a southern view which is just an ocean VIEW. NOT what we paid for. They know what an ocean front is because the rooms on the other side of the hallway have what they call a Juliet balcony, picture attached, which is oceanfront. When talking to a second manager on the second day, we were told those people just know how to place their reservation as if we're supposed to know something that they knew. At this point 2 different managers, no apology. We have gone through two managers and Hilton honors since we're Gold members and are still working on getting this rectified. These 2 managers have figured out how to manipulate the situation to those of us spending considerably more money just for this view. James is the 3rd mgr we are being pushed to while wasting our vacation time. Also parking is self parking only although it says on their website they offer valet. Self parking costs $40 a night not including other resort fees. You will see our view was looking direct at the building next to us and south and in the in the second and third pictures, you will see the Juliette balcony the room across from us has. (Same price). Cleaning lady was nice enough, in between customers, to let us go in to take a look at it. Lastly, all unsecured Wi-Fi. No secured Wi-Fi available throughout the entire building and almost no reception being on the ocean.

This place in one word- wow!! They truly go above and beyond here. The staff is INCREDIBLE, their…read moreattention to detail and hospitality truly made our trip so much better. They obviously have a great training program for their staff because every staff member we encountered was wonderful. The rooms are gorgeous, and the pool deck is to die for. I lived for my mornings out by the pool under the palm trees and listening to the birds. This place is just relaxation central, and the beach here is PERFECT. Hands down our favorite vacation club we've visited in the US, and after 15 years of trading weeks we have been to a lot!

I am writing to formally log a complaint regarding my current stay at Marriott's Crystal Shores. I…read morebooked an Ocean View Suite at a premium rate of $715 per night. However, the room I was assigned looks directly at a dumpster.When I brought this to the attention of the front desk, I was told that "owners get priority" over paying guests. The only alternatives offered were completely unacceptable: a room with a hole in the bathtub, or a $100 resort credit.Paying $715 a night to stare at a dumpster--and then being treated as a low priority by staff--is poor customer service and a violation of the room type I paid for. I request that management contact me immediately to move me to the correct ocean view room category and provide appropriate compensation for this sub-standard experience.Sincerely

Know before you go. First, this is no longer a hotel. These are individually owned small condos…read more These condos are small hotel size suites, with a mini kitchen, bedroom, bath and small living room. Some owners use the property manager on site, others use VRBO or AirBnB. Each unit is kept up by the owners. Some are in great shape, some are not. Check the individual room ratings and pictures to choose. The building was once a jewel and it does need some work. But, for a short trip, beachfront property walking distance to and from the restaurants it is worth it. Many complain that it wasn't what it used to be and it isn't, but it's about 1/3 to 1/2 the price of the Marriott and Hilton. If you know before you go... it will be great.

Filthy suite, filthy portico, no staff greeting you (nice valets), no services. Let the photos…read morespeak for themselves.

I have to say for a small hotel/motel experience. The room was extremely nice. It was extremely…read moreclean and offered a small kitchen with microwave, stove, sink, etc.. The bed was very comfortable with soft pillows. The office offered free amenities like bottled water, toothpaste, toothbrush, shampoo, soap, etc. free for the taking. For Marco Island this hotel/motel is extremely inexpensive. I would go back to this place if I were ever in Marco Island, Florida again. While we typically stay at extremely high-end hotels for a quick overnight stay, this was a good choice.

Exceptional Stay - A Hidden Gem on Marco Island! I enjoyed…read moremy stay at the Lakeside Inn immensely! The location is absolutely perfect--situated in a very private and extremely safe neighborhood. One of my favorite parts of each day was enjoying the gorgeous view of the small lake right off of my private balcony. The efficiency studio was flawless and had everything I needed, including a full setup with a stove, oven, refrigerator, dishwasher, and all the necessary utensils and cookware. It made cooking my own meals incredibly convenient, especially since the grocery store is less than a 3-minute bike ride away! The amenities are fantastic; the pool was pristine, kept at the perfect temperature, and I happily spent many days relaxing out there. What truly sets this place apart, though, is the staff. The employees are so grateful, helpful, kind, and caring--it's obvious they genuinely love their jobs. A huge shoutout to Nicole, Dianna, and Christine for their wonderful hospitality! The cleaning staff was also on top of absolutely everything. The room was spotlessly clean, and whenever I needed a quick replacement, like extra trash bags, they were at my door in no time. I can't recommend the Lakeside Inn enough and look forward to returning!

LOVED, LOVED LOVED this resort!! grounds are well maintained, views from the room were…read moreawesome.......right on the beach. room was a large 2 bed/2 bath suite in the tower building. we were on the 3rd floor, but really more like the 5th floor because of all the lower levels. room was clean, comfortable and had a great lay out...... pool is large and there are a couple of jetted hot tubs, we never really used them as this hotel is right on the beach with sugar white sand. beach was excellent for shelling, swimming, tanning and seeing dolphins. lots of restaurants nearby, close to grocery stores and neighborhoods. a really nice place to stay. we did a time share exchange here, so glad we did!!!

One of my favorite places in the world! It's so relaxed and accommodating. We own a 2 bed 2 bath…read moreVilla on the third floor, for three weeks a year. They have everything you would ever need. They have grills for cooking, a beautiful pool with a deep end and two shallow ends, ample beach chairs, 2 hot tubs built in that glow beautifully at night, 2 boardwalks our to the beach, showers, a tennis court, and ample parking. The beach out front had two full rows of beach chairs available to rent. The beach is white sand and powdery soft. It doesn't hurt to walk on in the heat. And the shells... every shape, size, and color you can imagine! Interested in parasailing, jet skiing, boating, or shelling tours? All are available! It is also right next door to the JW Marriott and they do an AMAZING fire twirling show to music every evening!

I was privileged to stay at the Holiday Inn Club Vacations Sunset Cover Resort during a recent trip…read moreto Marco Island. The facility, especially the condos, were beautiful! They were spacious, well appointed and the kitchen décor next level. The showers had great water pressure and were very spacious. The pool area is not large but it is well maintained. Much of the pool is shallow which allows for you to sit and chat with friends. The hot tub was warm and relaxing. Additionally, the hotel is located on the canal with a beautiful view. The property is located conveniently next to the Piggly Wiggly which allowed for quick grocery and supply runs as needed. Sadly, due to an impending hurricane, we were evacuated 3 days into our vacation so I did not get to fully explore the property and the area. I hope to one day return to Sunset Cove Resort in order to experience the property more fully!

Thank you. Linda!!! Thank you, Don. I love the shuttle service and I appreciate the front desk…read morecustomer service a lot. This is a great place. If you're thinking about bringing the family, this is the best place. You can probably fit two or three families in the rooms. There is a lot of space and you were so close to the water. I really love this place.

This has been my family's little slice of paradise for the past 30+ years when Marco was a sleepy…read morelittle island that no one had ever heard of. Every time I drive down Collier and look at all the high rises I miss those days more and more. Club Regency is a condo community with mostly regular timeshare owners that come year after year for 1-3 weeks. It's small and homey and that's why I love it. Each building is 3ish stories with the first being parking and the top 2 being 2 bed / 2 bath condos. They do a good jump of updating everything throughout the years and the staff is always friendly. Again. This isn't a giant luxury hotel. If that's what you're looking for you're going to be disappointed. If you are looking for a friendly community to have a relaxing vacation sipping drinks on the beach and grilling at the pool this is your place. There is plenty of space for everyone and you won't have to fight for space like some of the other spots. Long gone are the days there were more lizards than people on Marco but if you ignore the giant castle hotel next door sometimes you can revive the feeling of what it used to be like.

This was the worst experience ever…read more We walked into a dirty and unsensitized room - it was used by another family before we arrived and it was missed by the cleaning crew (this was confirmed by the head of the sanitation crew at the resort) I had to clean dirty beds with private part hair and long black head hair in the beds, I washed all sheets, pillows and blankets and cleaned all the bathrooms including toilets with urine left in them from other people, but I couldn't imagine my kids using this facility without me cleaning it. The office was closed due to our arrival day being Saturday and it was also Easter break so the office didn't reopen until the following Tuesday when we brought this up with the manager he offered us a 50.00 dinner voucher for my troubles. It was very insulting and disrespectful. When I told him that we will speak with his manager Michael's response was " good luck with that " We honestly looked for another facility but again it's Florida on Easter weekend everything was booked. PLEASE BELIEVE ME AND DONT RENT HERE - THE TREATMENT IS HORRIBLE AND THE MANAGER NEEDS TO FIND ANOTHER JOB - HIS MANAGERIAL SKILLS ARE NOT SO MANAGERIAL. Actually the head of the sanitation crew was apologetic and had more common sense than Michael (the manger) did.

Perfect for a week on the beach. Easy access, balconies that all have ocean views. Chair/umbrella…read morerentals on the waterfront, pool, hot tub, outdoor communal grill. The 2x2 condos are clean and well maintained. Don't feel like cooking? There are plenty of restaurants within walking distance.

Our default vacation every year for Florida Gulf fishing. We own here, but rentals are often…read moreavailable or you can trade in via HGVC or RCI. Fully furnished, on the beach, with boats and beach chairs available (beach chairs for rental via Paul's). Great beach access, nice pool and hot tub and huge grill for resident use. Gated parking, no public beach access through the property (public beach access is a couple blocks down on each side and the beach itself is 100% public). Great staff, easy check in, good towel/linen swaps as needed.

We absolutely LOVED this place! The location is awesome We walked half a block to go to Snook Inn…read more(a staple for Marco Island). We rented a pontoon at Dolphin Cove Marina which is right down the street. We only stayed for the night on Father's Day, but when we return, we are definitely staying here again! The two bedroom suite was awesome!! So much space, very clean, and a perfect view. Oz is an amazing Manager who is super friendly and helpful. Can't wait to come back again with friends and family and stay longer!!

This is challenging - a lot of things we liked, but a lot of irritating things also…read more Worst - we booked a Water View Suite and did not get a water view. When we complained they offered to refund $351. Getting it however took 3 weeks while they and booking.com pointed their fingers at each other. I spent Hours trying to resolve it. If they'd just given us the correct room it wouldn't have been a problem for anyone. The management of the hotel got downright nasty and sent me an email telling me to stop bothering them!! I finally was able to get booking.com to talk directly to the Inn to resolve the issue. Good - We liked the room - 2 bedrooms, 2 bathrooms and a lanai. We were on the end right over the restaurants and the stage. We actually liked having the nightly music. We made cocktails, pulled our chairs out to the railing and enjoyed the show. It ended at 9pm, so early enough to still relax in your room if you wanted to. The strip of restaurants and bars was perfect, the food was good and you could go down to get a meal or a snack or a drink. The suite was large enough for 4 of us and we played cards at the dining table. Not so good. I ended up in the room over the bars - there was a light in the stairwell that glowed into our room. It was impossible to sleep. I complained to the manager and he tried to remove the lightbulb but no go. He went to home depot and got a blackout shade and installed it in our room. So that was helpful. I can't believe no one ever complained before. Housekeeping was bad. We had to ask every day, and they still barely showed up to do anything. I finally would wait to see the cart outside and take my own towels and soap. We got into an argument with the manager because our friends broke a bottle in our room and we asked if someone could bring a broom and vacuum to sweep it up. They said they did when they obviously hadn't. We went and got the manager and showed him the remaining glass on the floor. He was apologetic. Our A/C did not work when we showed up and we told them. 2 days later they put a whole new A/C unit in our suite. The pool was servicable but not particularly nice. Too far away and boring. No amenities. A cocktail bar or music would have been nice. No bathroom except a porta-potty outside the gate. Yuk. The kitchen was nice - but there weren't really the right things in there to make anything! Not even a bowl. No toaster. 1 knife. So a whole nice under equipped kitchen was pretty useless. Staff was frequently not in the office and did not follow through on our requests. We paid $3900 for a 7 night stay or $557 a night average. I've never paid that much to stay anywhere - for that price I'd expect premium services and great accommodations and a fancy pool. Way too expensive.