I requested my Ford Expedition to be brought to the dealership. This crew answered right away and…read morecoordinated with me. the driver was super respectful and the tow was very reasonably priced. I would not hesitate to call them if you need a tow.

0/10, don't recommend. These buttholes showed up, said "that looks bad," made it worse, and left…read more They said they were going to try to find a truck that could do it, but 30 minutes later we called and they told us they didn't have that truck. Literally all they did was waste 2 hours, make the wheel fall off, and move the truck into the Wendy's drive thru.

We had a blowout on IH10 near Lafayette. Called Double J to come out and change our tire on RV. The…read moretech couldn't get the spare off, however he had a tire that he could put on. No, other options... he put it on. We drove off then it started making a loud noise, the tire he put on was smaller. Double J charged us $250 for tire change &$160 for tire. Then, Julie office person refuses to send us an Invoice, We need it for insurance and she won't respond back to me. Thanks John for your reply. We were at mile marker 20. Julie said she would send it, she has my info, anything... a hand written piece of paper...

5:15-5:40ish I had a flat, almost a blow out and apparently dispatch didn't contact them for over…read morethree and a half hours. i was given Double J company name and contact number. I was given a ETA time of 8:10-8:40, I was contacted by a completely different number from same company around 9:07 and they said they had just received my claim and was dispatched out. my car did not get picked up until 9:20. i waited for four hours at that point and was not even offered a partial refund or anything for this extreme inconvenience. the woman who did reach out and explain was at least nice and understanding. i would like to add make sure everything is taken out of your car because I had a pair of beats stolen :)

396.00 was taken out of my truck, I told the lady and she blankly stared at me. Very sad and not…read moretrust worthy!

When Elite was run by the previous owner, my dad was the owner of pit stop towing and because my…read moredad really liked the owner he told me as the secretary/ dispatcher to use Elite for our back up calls. We always referred them for jobs we couldn't get to and certainly for all heavy duty. We only had medium duty trucks. My dad died and pit stop closed. So as a family if we ever need something towed or hauled we use Elite. My son's truck was towed to Elite and I am very curious as to what's gonna happen when he wants to get his truck. My other son works for LCPD and deals with broke down cars and towing cars all the time.

Bernard is a very kind and humble person, which is very rare when you are calling around to find a…read moretow company because your truck broke down the last thing you need in that moment is for someone one top of all that to be rude and insensitive towards you. But no Bernard he is so nice and talks to you with respect and kindness and is empathetic towards your situation thank you so much for your help Bernard May the Lord Bless you and your works

very rude customer service. hung up phone on me then proceeded to sit and watch tv with feet kicked…read moreup as we walked in and talked to him. threw notepad towards us and asked for name only then after we gave him the notepad with name proceeded to rudely request insurance information and phone number as if he'd asked for it the first time then continued to escalate the situation. do not recommend.

I had a flat tire and was stranded in my truck for over 45 mins waiting on someone to change my…read moretire because my tools were not in my truck at the time, the first guy my Roadside Assistance people sent was a total joke didn't even have all the right tools to do the job......so I had to call back and ask them to send someone who knew what they were doing..... then they sent me The Roadside Specialist and it turned out to be the owner of the company and i couldn't have been more pleased....very professional and courteous and had me up and running in no time.....I would totally recommend him to any individual or business to use this company.....you won't be disappointed.

I have been taking my vehicle to Family Auto here in Lake Charles, Louisiana for a few years now I…read morehave been overwhelmingly impressed with their service. I am elderly and disabled I have never had a company look out for me the way this company has. They definitely go above and beyond what I have ever had anyone do. I totally trust this company not to overcharge, or tell me I have to do repairs that are unnecessary or wanted . Believe me, I don't say that easily when it comes to Car Repair but this company totally has my trust! Family Auto is a good company ,run by good people. I am very thankful for them!

Two hours into a 12 hour trip, my car overheated and left me stranded on I-10. AAA sent a tow truck…read morewhich took us to Family Auto & Quick Lub Services. The radiator was split with possible damage to the engine. I left the car with them to replace the radiator and then test for additional damage to the engine. They then drove me and my wife to the airport to rent a car (not going into that saga now but no cars available from anyone yet Avis managed to majically make one appear). We continued on our trip and my car was ready when we returned. Mike had kept in touch daily so I already knew that the engine was ok and just the radiator had needed repair. I couldn't ask for more caring and helpful service having been stranded in unfamiliar territory. By the way, while I didn't see much of Lake Charles, all the people I met remind me of what true southern hospitality means. I was concerned that the price was high (although cheaper than the alternatives) so I looked it up on the internet after getting home. The price was on the high end of the expected range but within the range so I can't complain. I am sure there are cheaper places around but I doubt there are any beetter. If I ever have a car problem in Lake Charles I'll go back to Family Auto & Quick Lube Services. The only thing I think I'd suggest they change is the length of their name.

I am looking for me a cheap dealership! I am looking for my son a job on his car that he got from…read moremy momma!! Thank you very much!!

They provided all weather mats, window tint, clear film paint protector as well as a lifetime oil…read morechange with Toyota...Blade, Kelly and Ricky helped me out with my new vehicle...

Quality. Great value for money. Timely service. Would definitely recommend and will call for…read moreservice when needed

Elite Towing will get your vehicle where it needs to go -- but expect to pay up to 3x the normal…read morerate. My 40-mile tow bill for a 24' Class C RV (under 12,000 lbs) came to $1,560. They produced a transcript showing they told me the cost upfront, but it felt engineered to protect them, not me. Even though I specifically asked the drivers to air up my new Michelin Agilis tires, they didn't. Later they claimed the tires were in poor condition -- completely false. Tires purchased in Nov. 2024 with fewer than 3,000 miles on them. They disconnected the driveshaft (which is necessary on my rig) but didn't reinstall it. Instead, they shoved it inside my RV door so I had to move it just to get inside. When I called to question this, I was told they're "not mechanics" and sounded very dismissive -- frankly, I got the impression they thought I wouldn't push back because I'm a woman. They also only accept credit cards and charge a 4% fee, refusing other payment options. My invoice showed 5 x $300 = $1,500 (plus fee), but the time of service was only 3.5 hours. They wouldn't give an invoice unless I requested it, claiming their payment processor "just doesn't do that." When they did produce an invoice, it showed my signature on the bottom, which was taken from the in-field process of payment sent in a text form that was required for the credit card payment. When I asked about using a smaller truck (my rig is far lighter than a semi), I was told only their heavy wrecker would work. They stood by everything, never acknowledging any overcharge or inadequate service. If you use them, get everything in writing, expect a very high bill, and don't expect customer service or fair consideration after they have your money.