While traveling on Interstate 10 from Baytown to Lake Charles, a piece of debris ripped a whole in…read moremy rear driver's side tire. I managed to slowly make my way off the exit for Sulphur, LA, which also happened to be the exit for Southern Tire Mart. Douglas came out to assist and discovered that I needed I needed a new wheel as well because it was dented during the incident as well. Douglas went above and beyond by calling several businesses trying to find the wheel that would fit my car. This was on a Monday and the dealership he finally found would not have the items in until Wed. I had to rent a car and stay two nights in a hotel. When I picked up the wheel and tire on Wed., and took them back to Southern Tire Mart, Douglas had them mounted on my car at no charge!

Just arriving in Southwest Louisiana after traveling from Florida my tire monitoring system in my…read moreMotorCoach alerted me to an issue with the left rear inner tire. After notifying my Roadside Assistant Program I was told they had requested a dispatch from Southern Tire Mart being they were experienced in Class A Diesel RV Tire Service. Since the issue was with the inner rear tire the technician picked up two new tires prior to arriving just in case, fortunately the issue wasn't serious and I was able to drive into a Truck Stop to wait on the service technician. Josh arrived and went right to work, road side service is hard work and although the service truck is equipment with an air compressor and air tools the work itself requires some expertise and a strong back. As the photo shows the rear axel is somewhat complicated Josh took great care in removing the tires and ensured the wheel was protected as well as the locking hub. After deflating and doing some leak detection procedures he found the root cause and corrected the issue without having to patch or replace the tire which saved me a lot of money (buying a 275 / 80 R 22.5 Tire on the side of the road is never a bargain). After throughly checking his work everything was reinstalled and he conducted a full inspection ensuring everything was safe prior to his departure. The entire event was stress free and very professional, Josh was very friendly and instilled a lot of confidence that the issue was resolved and I haven't experienced anymore issues since the repair. I highly recommend this company to address any RV Tire issues or if you need an honest assessment..

Very rude lady who answered the phone. She sounded very unprofessional and was not helpful at all…read moreas I was trying to tell her the size of my tire. I've caught a flat and I'm not sure what I'm looking for as far as the size, I'm amateur at this and she was no help and came off judgmental that I didn't know. I'm frustrated and literally passed up going to them because why would I want to do business with someone with that attitude? I'll pass. My goodness.

Waited two hours in line to get a new tire. Started losing air in it within minutes of leaving the…read moreshop. I went back and waited in line another hour. But I left after I saw they were taking care of black customers that just pulled up and making the white ones wait. I went to Sam's and they said the new tire they sold me was used and had a torn side wall. I'll be reporting them to the BBB.

Love these guys. They have always been so helpful to me and my family. I feel like I will always be…read morewell cared for here!

All I needed was to check my tire pressure and add air to them. Quick and friendly service. I…read morepulled up to the air pump, didn't even have to get out of my truck, and a gentleman immediately came over and took care of my tires. No charge and service was friendly and quick. Thank you! Very much appreciated

I was traveling to Houston and had a blowout in Lake Charles. I did not feel comfortable driving on…read moremy spare and needed a tire badly. I drove to a popular national tire store, but they were closing soon and would not assist. Fortunately Pumpelly was across the street. I called and spoke to Chris Best, the Store Manager. He waited for me and had my tire changed immediately, and I was able to get back on the interstate. Thanks, Chris. You're the "best"!

10 out of 10 rating. Went in for front end alignment. Brad, very nice, knowledgeable young man,…read moretold me after checking it out that he could not align it due to a new strut problem put on at another small shop to give them some business. Pumpelly, whom I had used for tires and repairs on 3 vehicles from 1977 to 1987 before I moved away, have always been honest owners and mechanics, did not charge me one penny. Many shops would have charged a diagnostic fee. They will keep my business now that I am back home with 2 vehicles.

I went in for some maintenance and noticed my tire gauge was out my center console so I open it and…read morerealized 90% of my change and a lot of 1's and 2 5's where completely gone. Watch your stuff if you go here... absolutely won't be back even know the guy at the desk was super nice and helpful don't trust there mechanics.

My experience with Delta World Tire on Lake St has been completely disappointing. Earlier this year…read moreit was time for a new set of tires. I've been going to Pumpelly's for years with no complaints but decided to check to see if I could get a better price somewhere else. Delta World was slightly less expensive and had more convenient hours of operation. I looked at the reviews, and they were very good. So, I decided to give them a try. I went in on a Saturday. There were only 2 people ahead of me. I was there for about 3 hours. I think that's a little long. Eventually, one of the mechanics came out and told me they were having trouble finding some tool but that they had now found it and they would be finished soon. Once they were finally finished, I headed home. My steering wheel started shaking as I got up to about 60mph and that had never happened before. By this time, they were closed for the day, so I called them first thing Monday morning to tell them about it. They told me to bring it in that afternoon and they would look at it, so I did. Another mechanic that had not been there when the tires were put on came out to let me know that I had a bent rim. He explained that the bent rim had been put in the front and that was why my steering wheel was shaking. He also said the mechanics that put my tires on were still in training and had unknowingly put the bent rim in the back of the car. So, he went to fix the problem. As I waited, I thought, Pumpelly's never said I had a bent rim in all the 6 years I've been bringing my car (this car) to them. So, I figured they just made sure the bent rim was always in the back. In hindsight, and knowing what I know now, it seems much more likely that the mechanics at Delta World tire bent my rim and didn't want to take responsibility for it. My steering wheel was no longer shaking and I was oblivious to what really happened. I got one of those emails from Delta World Tire asking about my experience and at the time, the only complaint I had was how long I had to sit and wait for them to put my tires on. So, they offered me, I think, a $50 discount on my next visit. But this is not automatic. I mean, you know me good enough to email me, but you can't just put this "discount" in your system so that it is automatically put on my next visit? No, I have to do something, I don't even remember what in order to validate it or something. We're all busy and I'm guessing this is just a way to possibly not have to actually give this "discount" because I had sure forgotten about it when I went back several months later for an oil change and tire rotation. So, I feel like I'm being proactive when I explain to the guy at the counter that I need an oil change and tire rotation but that I've got a bent rim and to please be sure that it stays in the back so that my steering wheel doesn't start shaking again. Well, he looked at me like I had 2 heads!! So, I tried to explain to him all that had happened at my first visit there and he tried to blow me off and said that the only way my tires could be rotated would be to put the bent rim in the front which would cause my steering wheel to shake again. Now I'm the one that is very confused. So, I tried again to explain and that's when I began to realize that my rim, most likely was bent by them. I was very aggravated and said to just do the oil change. I paid full price because I forgot about the "discount" that should automatically be put on my account and left after my oil change was done. Then I get another email from Delta World asking about my visit. So, I told them everything I'm telling you here. They replied that they were sorry I was not satisfied and would give me a $50 "discount" on my next visit...if I do whatever it is I'm supposed to do to activate it or whatever. I emailed back that I thought that was pretty pathetic considering what all had happened. They emailed back to see if I wanted to speak with a manager and I said sure. Get a call from the manager, the same guy that looked at me like I had 2 heads. Now he's back peddling and apologizing about not looking into my situation more...whatever. So, I go to Pumpelly's and tell them what happened. They look at my car and explain that I will need a new (or in my case, a new to me) rim, but for the time being, they will at least switch out my 2 back tires....AT NO CHARGE I will never go anywhere but Pumpelly Tires ever again. Keep in mind that when I bought the tires at Delta World Tire, it comes with free tire rotation as long as I have those tires. Unfortunately, I am learning a very expensive lesson because not only do I have to buy a rim for my car, I will be paying for Pumpelly to do all of my tire rotations because I will never go to Delta World Tire again. So, Delta World Tire, if you wanna make this right, you will replace the rim you bent and pay Pumpelly's for my tire rotations as long as I have your tires. And, no, your $50 "discount" will not fix any of this :(

Joshua Mansfield the manager of discount tire has been phenomenal , top quality customer service…read morehe went above and beyond for me as a customer of discount tire and this is one of the best I have ever encountered as far as a manager goes ! Great job Joshua Mansfield.

Great customer service, friendly staff. Very thorough and explain everything. Also discuss various…read moreoptions. The mechanics are the same, they take care of your vehicle and answer any questions you may have. The prices are always competitive and offer most top brands down to value brands.

I went yesterday and purchased a tire. They will sell you bad used tires. Only lasted a couple…read morehours. Do better.

This shop saved the day, for reasonable cost! I flew to…read moreHouston to buy a car. 200 miles into the trip home, on a Sunday afternoon, LR tire lost all pressure. Said car had no jack, lug wrench, or spare tire $25 dollar tire shop came to me, removed wheel, went back to shop, mounted up new tire and got me back on the road within an hour!

Do not go here!!! We had an issue with our tires after driving on I-10 and wanted to get all four…read moreof our tires replaced. The man knowing we were in need, tried to up-charge us 1100 for 4 new tires. We called the nearest discount tire 14 minutes away and the same 4 tires were priced around 740. If you can make it to another tire shop please do so because if you're in need, they will take advantage of your problem.

Went to them for a flat tire. They took the tire off and found where the nail (? never told me) or…read moresomething puntured the tire. He said he couldn't patch because it was too close to the sidewall. I looked at it and it was at least 2 inches away. I even googled it while I was waiting to be checked out and it is too close to the sidewall at 1/2 to 1 inch away. I told him to just put it in my bed and I'd go somewhere else. Went to Sulphur Tires and Wheels and they said it was very patchable and they had it done faster than the manager at Mavis took to processed my check for over $17 that they charged me. At Sulphur Wheels and Tires, the total cost to actually patch the tire and replace was $30. I have been a long time customer at Mavis. I will not be going back. There are always new people and they act like you are inconviencing them for being there. It's a wonder how they are still in business.