Overall, Christian Brothers Auto is great. I appreciate their customer service and how thorough…read moretheir service advisors are; their customer service is unmatched. The inspections they perform are also unmatched. Providing their findings and recommendations using pictures and organized categories based on priority is very helpful when it comes to making decisions. I rarely go out of my way to make reviews and had to provide feedback on my experience because this company/location takes care of their customers.

I Yelped for quotes on alternator repair; CBA was one of the providers Yelp suggested. I don't…read morerecommend them. Period. Summary: Cost -- 30% - 50% higher higher than other providers. Communication -- slow to respond, several instances of completely ignoring my contacts / questions. They didn't offer critical info / details when it should have been provided. Time Issues -- took my car in midmorning Thursday and didn't get it back until midday the following Monday. A five hour wait just to hear confirmation the problem was the alternator, which could have been provided in less than half hour. Details: COST: $1616 total for alternator replacement. $447 for remanufactured alternator. $94 for 2 gallons of antifreeze. A new alternator can be had for less (half the) money. They didn't offer / discuss any options on this choice of parts. Not typical in my experience. There's a spectrum of quality and cost on any auto part, so usually parts choice usually involves a discussion. Nope, the topic of choices didn't come up. They'll likely say the couldn't offer their "3 year warranty" on a cheaper part. Blah blah blah. Ask me if there's choices on what it costs me, don't assume. And $94 for 2 gallons of coolant?!? It's currently $10 / gal. from Walmart. So, a 400% markup? This gets to me because it's so obvious a gouging. It makes me wonder -- Where else I'm being gouged that's not something I can readily see??? Anyway, let's review CBA website where it's gushing about having my "best interests in mind", shall we? A 400% mark-up is needlessly not in my best interests. Anyway, from other shops I got repair estimates (parts + labor) ranging from mid-$700's to $1100. Brakes Plus quoted me (in person -- after the fact) "out the door" of $868. So, yeah, I got gouged going with CBA. COMMUNICATION: Besides the Yelp project no responses, my texting with them (at their promoting me to text any questions) was unsatisfactory. Unprompt responses, no responses to at least half my my texts. Ignoring a question altogether? Sheesh. TIME ISSUES: They were all over me checking in my car ASAP, which ended up being 10:30. 'They'd do the diagnostic and get back with me.' Well, my timeline experience with repair like this: Tech plugs in the code reader, gets the codes, looks up them. 10 minutes for that. Lookup parts + labor costs. 10 more minutes? Gives me a call. If it's reasonable, I approve it and they start the work. Tech calls me if there's something else to discuss / suggest. We talk it over, but meanwhile the repair doesn't get put off. But with CBS an hour after the check-in (they were in a helpful hurry to do), I texted them. "Are you sending the diagnosis?" 30 minutes later: "Yes'. Well, FIVE hours after check-in, they finally text " your report is ready." 'Yes, it's the alternator, plus here's the diagnostic list (inferred: of everything else we want to sell you).' Service manager calls me, we review the report that LISTED NO COSTS AT ALL (yes , I'm yelling -- this is not "transparency" [a word they toss about a lot], this is manipulation). My wife and I understood him to say the cost would be $1018 or something close to that. I say something like, "Okay, do the repair. Send me a breakdown of all the other stuff. It's so close to closing time you won't get the alternator done tonight, so I have time to look over the list and see what else I might approve, right?" He agrees, "Yes, take your time." Subsequently I looked at the separate report with actual estimates. Shocking. The "$1018" was actually $1564. I made the mistake of hesitating to approve the repair, result of which bumped me behind another car. Final result -- they had my car from 10:30 on Thursday until midday on Monday -- for a 4-6 hour job. There's more I could gripe about, but I'll shut up now. Bottom line, I understand making a profit, but this profit was out of line. I will say that everyone was very pleasant to interact with. But someone can be nice to your face and still be less than competent in helping you. Someone can act friendly even while over charging you. Fun Fact: they sent me Tell Us How We Did link before they had even done the repair. I went to use the link a day or two after I had my car back. But the link had expired. I'd rather have given them a chance to address things in private but I got timed out -- in error, I'd say.

This place is amazing if they can fit you in when you have an urgent problem, they will definitely…read moredo it. And they do awesome work here. I would recommend this place for sure. And the value that you pay as well worth it when you get good quality work, that's what means the most. David and Rose in the office are awesome to work with. Thanks to all the guys that do the work out in the shop

The staff here has always been friendly and not pushy about additional service suggested by their…read morelooking over the car as they perform the requested service. No surprises about prices, which I greatly appreciate. Always satisfied with the work. No complaints about the expeditiousness of completing the service. I'd rate them a 5 if they were a little more competitive on prices for oil changes -- the most frequent and common service needed. They repair more than just brakes and suspension, so check with them if you seek repairs beyond that more limited scope. Btw, I've patronized other Brakes Plus locations and have pretty much the same opinion across the board. But this location has been especially helpful in various ways.

We love Hamilton's Auto and Diesel - we have been there twice and both times Matt has been…read moreincredible. He is knowledgeable and knows what he is doing. I just wish he were closer to us in California! Thank you for all your help with getting my husband back on the road and home! Sandy C.

Mike and his team are just fantastic. I believe this team are one of the last honest, thorough,…read moreand knowledgeable mechanics around. Thank you so much for working on my vehicles and I just can't imagine going anywhere else! You are just awesome!!!!!

very professional service. easy to schedule an appointment on line. Great AAA discounts…read more Will recommend.

Great people and great service. Trustworthy. They're here to help you and make sure your car is…read morerunning smoothly. I appreciate everybody who works there. They're very nice and professional

Great experience this is our new shop! Nice service with kind and courteous staff. Notified me of…read moreupcoming repairs so I can plan for next visit.

This company is way overpriced. They tried to tell me my brakes needed to be replaced and showed me…read morephotos of someone mis-using a brake pad measuring tool. I showed it to the mechanics at my company fleet department and they all laughed.

Guy on the phone is extremely rude and unhelpful. They charged us $500 for a battery, when autozone…read morea mile down the street on my charges $270 for the exact same battery. They've left the valve open on my breaks, making my car undriveable. We kept going back because they're close and kept offering us money off. We're done. Don't waste your time!

Talk about a top notch automotive service shop. We own two Toyota Corolla Hatchbacks and they have…read moreboth been to this location. My first one needed its first major service done at around 60k miles, oil change, CVT fluid service, and brake fluid flush. All done within a few hours. Possibly needed brakes but the tech was super honest and clearly stated that they were not needed yet. They will send you an inspection report via text which is great. Art is a great service advisor, super personable and just provides outstanding service. My second Corolla was making a noise that I took to two Toyota dealers since it is still under warranty and they were unable to diagnose. I finally got fed up and took it to CBA. Did a late night drop off and the team took care of it right away. CBA was my last resort but since they did so well with my previous car, I knew we were in good hands. Turns out the vehicle was making a very normal noise according to the tech who went ahead and cleaned off the throttle body. The biggest shock, Art did not charge us a diagnosis fee although we agreed to it during the initial inspection. This place definitely deserves above five stars, they no doubt take care of their customers. The advisors are super friendly and the techs know what they're doing . They just run a very well oiled machine. They are a bit pricey when it comes to services but it is absolutely worth every penny. CBA in Litchfield has definitely earned a customer for life. Now that both Corollas are out of warranty, we won't go elsewhere. We don't drive Ferraris or Lambos but if I ever do, they will be servicing those as well.

I've been taking my vehicles to Scott Repman since 1994, so when I heard he had moved here, I had…read moreto bring my 2016 Tacoma in for weird delay issues and clunking in the transmission. Scott let me know that this was normal behavior for this new model of transmission, and rotated my tires for free! Same great service I've been given for the last 23 years now!

Catastrophic breakdown of my 2018 Dodge Ram required a tow truck. An online search led me to S&K…read moreTransmission & Diesel Repair. Thank God! This team of professionals diagnosed the issues, reviewed the maintenance records and fought for me with the extended warranty company. Outstanding results. Special thanks to Chris, David and the technicians directly involved! This business rocks!

The people who work here are friendly, very knowledgeable and they employ extremely good mechanics,…read more(rarity these days). If you're picky.. Pick this shop

I took my classic 4Runner into Shadow Mountain to replace a leaky cv boot amongst other work…read more Graham communicated the work needed clearly, and the repairs went well, and right in the range of what a repair job like that ought to cost. It's great to have an honest, straightforward repair shop in the area.

They did not properly put my daughters jeep back together and had it fell apart on the freeway the…read moreway it did pulling into a QT parking lot it could have killed her and others.

We were on a road trip from Los Angeles to Sedona and our camper van started breaking down near…read moreCarter's Repair. He stayed open late to keep working on it and he helped us coordinate getting four new tires for the van over Labor Day weekend. So appreciative for all the help, professionalism and kindness.