Our Samsung Refer's Ice Maker quit... Under Warranty. Parts were PreSent through Warranty Company and we had on hand. We were given a 2 hour window for appointment day. Lauren, the service tech calls 3 hrs prior to the start time of the window. He arrived 10minutes early of the earliest of the window. He was there 3 minutes, diagnosed the problem and confirmed the I.M. was shot. Replaced it in 5 minutes. Ran diagnostics and out the door all within 15 minutes. Extremely pleased with the service to include Jennifer who set the scheduled repair time... Good job Folks read more

If I was able to give ZERO stars, I would. Shame on GE for using this company. Our tech came out to look at our washer, was here 6 minutes and told us if he couldn't get the door open, he would need to "use a crowbar" which would "scratch and damage the unit". We requested someone else to come out but instead received a call accusing us of lying about how long the tech was here (we have video as proof) and what the tech did/said. Absolutely horrible service. read more

Awful service! Took weeks for them to not repair my refrigerator. Another company repaired it in two days!

The only bright spot in buying a lemon of a range has been finding a great repair service. The same technician has been here three times. He is familiar with the issues, saving time for both of us. I overheard his call to the manufacturer and was impressed by both his courtesy and his communication skills. I was also impressed by the person answering Early Byrd's phones. She reviewed the service history and information that prepared me to have a productive conversation with the manufacture's customer service rep. I'd been dreading that call, but it went well thanks to her. Of course I hope to never buy another lemon, but at least I know which company to call -- and recommend to friends. read more

DO NOT call At Your Service Appliance Repair-North Kansas City (Kirby Hills, Owner). RUN AWAY! If you are looking for reliability, quality workmanship, prompt service, and professionalism, call a different appliance repair company. We are deeply disappointed with our experience with At Your Service Appliance Repair, owned by Kirby Hills. Despite multiple scheduled service calls, they failed to show up (or even call) on multiple occasions, causing frustration and inconvenience. Over five or six visits costing $550.35, the quality of service was shockingly poor for our LG front-load washer (with water leaking issues) and Subzero refrigerator (icemaker malfunction). Calling At Your Service Appliance Repair was a huge mistake. At Your Service Appliance Repair (Kirby Hills, Owner) is NOT authorized to work on Subzero refrigerators, despite claiming otherwise. Most people want repairs done right the first time, with skilled technicians who have the knowledge and expertise to fix the problem effectively. At Your Service Appliance Repair failed to adequately repair BOTH appliances after MULTIPLE visits to our house (including visits by Kirby Hills, owner). The washer was still leaking a year later and the Subzero refrigerator failed to produce ice and leaked until we finally called a different company, Appliance Pros, authorized for Subzero repairs. The technician from Appliance Pros figured out immediately what the problem was with our Subzero refrigerator (because they are authorized to work on Subzero) and had it fixed in no time. Poor communication, punctuality, and basic courtesy further exacerbated the situation, leaving us feeling undervalued as customers (not to mention ripped off to the tune of $550.35). Multiple times the technician failed to show up and we received no call. In conclusion, we strongly advise against using At Your Service Appliance Repair. read more

WHAT A JOKE. Waiting for the day you make ZERO star reviews. Waited a week for my appointment all for them to refuse to come out to my house within my window because I missed a phone call at 8am (I work nights). And did not receive any kind of message/voicemail from said call. My window was 12-5p. I called at 1230, 3x and never got a answer. Called back at 3pm, finally got an answer and they refused to come out to my house. Even though I'm still within my window. They claimed they are too busy. Lady told me it's not going to happen. How? I'm literally on the schedule. Terrible business. read more

I purchased a Frigidaire refrigerator from NFM one year ago that stopped working. I was assigned Early Byrd as the business that would repair it. When I called it took a week to be seen. The repairman had zero customer service skills. He checked the power, my filter, took off the bottom and said I have to order a part, I'll be back in a week. I questioned him about what part he had to order and he replied the "mother board". One week later I called and asked about the status of my part and the "scheduler", who also has zero customer service skills, said it will be a week before we can get out. I asked why I wasn't put on for service immediately after the part was ordered and she told me they were a small business, they were overwhelmed with calls, that she had tried to shut down their appointment book but companies continued to schedule and on and on and on. I couldn't get a word in. She did say if someone cancels, she would put me in - that didn't happen! One week later the same repairman showed up and my son-in-law was present. He too, said the repairman had zero customer service and that he was on the phone the entire time getting directions from someone on the part. Needless to say, my refrigerator was not working. He said he needed another part which would take a week to get in but that I could use my refrigerator but I wouldn't get ice and/or water through the door. Guess what? It never cooled down and has zero power so there was no ice and I could not use it. I called the scheduler numerous times and left a message and she did not call me back. When I finally got her, she told me all of her problems again and that she had to close the store to go to the doctor and they sent her to the lab, etc. etc. etc. Again I couldn't get a word in and I was pretty frustrated. I just called back on Monday, April 7 and "Jennifer, the scheduler" was so nice. When I asked about the status of the new part, she said let me check on it. When she got back on, she said oh it looks like Frigidaire has taken over your ticket. I guess if I hadn't called, I would still be waiting! So, I've called Frigidaire and they've assigned me to another repair shop that will be out tomorrow!!! Early Byrd Appliance Repair needs to train their employees on good customer service! They needn't worry about being overly busy from anyone that I might talk to because I will definitely tell everyone I know, DO NOT GO TO EARLY BYRD for any repair. I'm not sure anyone is qualified!!! Zero stars from me! read more

Delays, cancellations, ordered and installed wrong parts. It's taken from Feb. 8th until March 30th to get freezer light installed. At Your Service canceled three appointments they scheduled with me, with no reason given. First ordered wrong light for freezer. Also ordered and installed wrong part for washing machine (disabling a previously functioning machine). Wouldn't even acknowledge that there was a problem with the washing machine and refused to come back out. Had to get another company, who installed new (correct parts) in just two days from being called. read more

This company is a joke. Shame on GE for having this outfit do their service work in KC. After getting on GE website I waited a week for a service call. The technician said it was a microwave thermal fuse and he didn't have the part, it needed to be ordered. After nearly a month I am still waiting. I called the office and all I hear is 20 boxes of parts just arrived from GE. Still waitin! Yesterday I had enough, went to Lowes and got a refund. GE will get back a damaged microwave and maybe they deserve it based on the service outfit in KC. Jim Wittman, KCMO... can I give minus stars? read more

Unprofessional and shady. I was sent to this company for warranty work on my washing machine. Scheduled service call for a Saturday; when they never showed up, I called and they told me they don't work on the weekends, and to call back Monday. Monday morning I called and a man answered; telling me he's at the DMV, and he'll have the office call me later after 1pm. At 3pm that day, after not hearing anything I called and a lady told me 'they were closed for the day, and to call back tomorrow'. Ridiculous! I refuse to work with this company. After a start like this, I can already see how this is going to go, and can only imagine what it will be like if they had to order parts and come back out! No Way. I called where I have the warranty thru and requested a different service provider to come to my home. read more

Called to get service on a LG Refrigerator. Spoke with Courtney. She stated she would contact LG for a work order and to get parts ordered. Initial contact was on 16 June, called back and confirmed appt(30 June) and process on 17 June. 28 June Courtney calls stating they had no work order or parts from LG. She was supposed to call them on the 17th per our conversation. She got an LG work order number for me and said they would order parts and call me to schedule once they had the date of parts arrival. A week later no call back. Multiple calls into office with no answer, also Emailed to Kirby@aysarkc.com with no response. Called LG today and they informed me this company decided to cancel the WO without any notification to me! DO NOT USE THIS COMPANY PERIOD!!! I wish I could give 0 star read more

ZERO stars, did not show up for appointment. I now understand the reason they are rated so poorly on Yelp/Google reviews. Stay away if possible, this is another bottom of the barrel appliance warranty company that will waste your time read more

Worst company I have dealt with. Have been trying to get my refrigerator fixed since the 28th of July. Have to call them they rarely call me. Appointments get changed with no notice. Not given time even a day ahead. Was suppose to get done today between 2:30 and 4:30 and got phone call at 4pm that would not get service today. I had to call them to find out what time service was for and now no one is coming. Had told them to keep an appointment that was scheduled for the 29th but was never put on the books . So now the next day they can come is OCT 5. Have called warranty company and they can't help with them. Yes and frustrated. Was told they can't come monday as they don't bump appointments. What just happened to me. read more

I purchased a Thermador from NFM and have had several warranty calls on it. I have a long and painful story about Thermador and their complete lack of customer service and quality of product, but I will save you my tale of woe. You can read that at my Thermador review. I live out of the city. My 36" pro grand stove broke. I called the only certified Thermador repair man in my area who came out and messed up my stove even worse than it already was right before the holidays. Fast forward to Kirby at At your Service. I called around and he was the certified repair man who agreed to come out and work on my stove. It was out of his way, but with authorization from Thermador, Kirby came out and repaired my stove. I'm elated. The day before Thanksgiving and he came through for me. He was helpful, staying in touch with me through out the week leading up to the repair. I was a mess. When you have a $7000 stove that is just a door stop and a company like Thermador that is unconcerned about my situation, Kirby was a breath of fresh air. Yes, I trust him and will call him again. read more

Dishonest. Overcharges. Rarely answer the phone. RUN!!! Public Service Announcement do not schedule, they will take a "Deposit" for parts and then ghost you for the cost. read more

We called for a service repair for our Dacor oven 10/1/21 At that time paid, we were asked to pay with CC $416.91 for a new oven electronic circuit board Which had to be ordered. After 8 months of multiple phone calls without a resolution nor a valid excuse of why they don't have the part, the CSR said that the owner had to "okay" all refunds. Said he would call us back. Again no response or resolution. Owner doesn't seem to return phones requests. Two weeks later, We called again and had to threaten w/ a legal demand letter for refund if not immediately. Do not use! read more

Joke of a company. Don't trust them to fix your stuff. They likely won't even show for your appointment or will skip you if busy. Very unprofessional and communication is terrible. Strongly encourage everyone to look elsewhere for service. read more

ZERO STARS. UNDER NO CIRCUMSTANCES SHOULD YOU WORK WITH THIS COMPANY. My warranty company send them out to repair my refrigerator - the repairman arrived on 7/26 (while on his phone the entire time) and diagnosed the problem fast and said they had to order a drain part and should have it repaired by 8/2. No word from them come 8/2. On the 3rd follow up (first two went unanswered) from my warranty company to At Your Service, they finally got the technician to CALL IN THE DIAGNOSIS to them for approval since he had not done this yet....this was on 8/12. Here it is now 8/14, I called At Your Service directly and spoke with the rudest lady who "didn't know how to order the part or where the parts come from" when I asked if we could get the order placed so we could begin the repair. She kept blaming protocol my warranty company when they were obviously at fault 100%. Now apparently the service manager is out and no one can seem to help.... This company is a complete joke and I am starting to think this repair will never be completed which is just bad business because they quickly accepted my service call fee to get the work done...... Avoid. Avoid. Avoid. read more

I have 5 year warranty on a washing machine I bought at Home Depot. It stopped working. I called and they set me up an appointment with At Your Service Appliance Repair in Kansas City. They have been to my house four times over a four week period and have not been able to fix it yet. They were here today for the fourth time and the part that waited on did not work either. Now they have to order another part they did not find that was bad on the other two appointments. So they tell me it will be another two weeks. So we are talking six weeks if they don't find something else. They are not dependable. Home Depot has not been any help either. Do not use this repair company. read more

I wish I could leave a rating of ZERO! Absolutely the MOST UNRELIABLE COMPANY I HAVE EVER CONTACTED!!! I used them 10 years ago for a problem with my Asko washer, a European brand many do not service. That all went well, so when it stopped running in Aug I called , then made an appointment online as told. Sep 16 was first available. A few days later they emailed that I would be moved to Sept 30! Ok. Did my laundry at other's houses. Then sep 28 they called and said they could come a day early bc of cancellations! Great! Repairman called noon that day and said 2-4:00 window. Never came. Never called. Of course I called and left a few messages. (Did I mention how hard it is to get ahold of anyone at their number?) On Sep 30 (my original date) they called and said sorry could they reschedule. I said, Yes I'd like my original appointment. Well, they already gave away that time slot! When I suggested they move that person like they did to me, I was told it wasn't fair!! What about fair to me??? The best she could offer was to wait another two weeks!!! Kirby, if you are reading these reviews, you'd better fix these problems or you are going to be out of business very soon! If your reputation means anything, yours is trash. Look at the reviews on Google or Better Business Bureau. You are rated F! read more

I would leave a -5 if I could. No showed on original appt. Blamed on a computer glitch. 1 month later, still don't have a dishwasher. Because of other contractors, the DW had to be moved. Now they show up and say that because they didn't disconnect that they cannot reconnect. Trying to get owner on the phone. All I get is hold music and VM (after wasting my time). Don't waste your time. RUN from these guys. read more

We've been trying to get our fridge repaired through a home warranty. They came out once, it wasn't repaired correctly. This was in November. We asked for them to come back out and the company cancelled the day of our second appointment. The home warranty took the claim off, we put in a second claim and paid another deposit. They didn't come out and told the home warranty they had been out 4 different times. We never talked to a person only got the voicemail and it was usually full. We never got a call back. This sounds like a scam to me, they take money via a home warranty then never did a repair and lied about it. read more

I will add my review to the chorus to keep it up-to-date. We needed repairs on both icemaker and dishwasher. They charged for two service calls, just giving a discount on the dishwasher. The technician told us we needed a new icemaker and valve ($332) and we had to pay in advance to order the parts. After he left it was discovered the icemaker was working properly, as just his diddling around fixed it. We called immediately and Courtney assured us they would issue a refund for the parts that were never ordered. After a week I called again and Courtney told me the owner had to issue all refunds and he was on vacation. After a month I called again because there was still no refund. Then I began calling twice a day--they hardly ever answer the phone and after about 15 minutes on hold you are cut off. Six weeks later I threatened to call the Missouri Attorney General, and they sent me a credit on the Visa card. Red flag #1: They don't answer their phone. Red flag #2: The owner has to approve everything. Red flag #3: The owner is never available, and they won't give you his phone number. Red flag #4: Selling you unneeded parts. Red flag #5: Pay in advance. (I won't usually do this, but they had a good reputation in the past) Red flag #6: Rated F by the Better Business Bureau. read more

Have had deal with them twice because they were the service provider for our fridge's extended warranty. Nothing (NOTHING!) was ever done in any halfway reasonable amount of time. If you have the amazing ability to communicate with a brick wall, this company may be for you. Otherwise, stay far away. If they pick up the phone when you call them, go buy a lottery ticket because that is your lucky day. Seriously, it's almost comical unless you're the one trying to communicate with them. I cannot emphasise enough how terrible and frustrating At Your Service is to deal with. read more

DO NOT USE THIS COMPANY! What a run-around I have received over the last 2 1/2 months! I wish I would have checked the reviews before I let my Extended Warranty Service send me to them. They have earned every BAD review that is written about them. They took a month to get the parts in and never called me to let me know. They scheduled the service and on the day of service decided it could not be done in the home and they would need to take the unit back to their shop! I have NO confidence they know how to repair it or that I would EVER see my ice maker again! I called another company. RUN from this one. read more

0/10 DO NOT RECOMMEND! YOU WILL WASTE NOTHING BUT TIME + MONEY! I simply do not understand how a company like this can continue to stay in business. We had issues with our LG Washer- was still able to use it but made a weird noise and would display an error code from time to time. The repair guy, Shannon came out and looked at it and said that "the bearing is broken in the clutch and the clutch assembly needs to be replaced". We were told that the part would arrive in approx 2 weeks. Once it arrived, he or another technician would come out and repair it. We went ahead and paid $320.24 for said parts and the labor. After waiting on the part, they reached out and we scheduled an appointment to fix the issue. After about 2 hours of working on the washer, Shannon says that he is not able to remove something necessary to replace the clutch. He states that the only way to remove it is to "break it". He told us to fix that, it would be OVER $500( this included the trip fee and "parts and labor"). At that point, we decided that it was not worth putting almost $900 into repairing a washer as we could probably find a new washer for the same price. At this point, this is where the UNPROFESSIONALISM and POOR QUALITY SERVICE began: we said we no longer wanted to move forward with the repair. We asked about the options of getting reimbursed for what we already paid for since TECHNICALLY NOTHING HAD BEEN REPAIRED. We understand that it took time and labor to figure out the issue, which we are fine with paying, but it should not be over $300 for that. The tech went out to call his boss ( at this point his whole attitude changed and he seemed annoyed at us for asking to get our money back). He came back and said that his boss would have to figure out the total cost of the time/labor and then, if there is anything left over from what we already paid, we would be reimbursed. He said someone would reach out to let us know what that would be. Shortly after he left, I went up to the washer and noticed that HE LEFT EVERYTHING DISSASEMBLED and NOW WE CANNOT EVEN USE THE WASHER ( we were able to before even w/ the issues)!! It has been a couple of days now and no one has called us about getting our money back and I doubt we ever will. We have tried calling multiple times and we do not get an answer. This has been THE WORST EXPERIENCE WE HAVE EVER HAD AND A COMPLETE WASTE OF TIME + MONEY. read more

Update.. They did fully refund me, which was greatly appreciated. I understand that the distributors and manufacturers availability can be an issue. However, communication is key. read more

Hmmmm...never got to the point of having them come out for service so can't speak to the quality of their work...and the reason why I never had their service is because they apparently don't want the business. This is my first time on Yelp and I've never reviewed any company before. Now that I'm here and seeing all the negative reviews about this company I think I might start here before hiring people in the future. So I made my appointment through At Your Service's online scheduling system for Oct 22, which was the first available date which allowed me to choose. I received an email confirmation for my scheduled appointment. Great so far! Then, the next day, Courtney calls and seemed very confused about who I was and how I got an appointment because she didn't "remember talking to me." She asked lots of strange questions like if I had called to book my appointment, and when I told her I booked it online she asked lots of questions about how that process went and what I saw online (actually admitting that she has never seen the online booking system and is unfamiliar with it, which I find very odd that a customer service rep who speaks with customers about scheduling appointments would not be knowledgeable about this). She then asked how I booked my appointment for the 22nd and I told her that was the first available calendar date that showed I could get an appointment. After putting me on hold, she comes back and tells me there are actually no available appointment times for the 22nd and that I would need to choose another date. When I expressed my exasperation and that I didn't think I wanted to do that she exclaimed in the cheeriest of voices, "Ok well thanks and goodbye" read more

Multiple visits, $300+ in an attempt to repair a less than 10 year old Samsung refrigerator. They damaged our refrigerator. Told multiple times, ordering parts, will call, zero. Recommend avoid. read more

Zero stars. Came for a service call Oct 8, said would order the necessary part. Today, 12/1, I got a call saying they were only now ordering the part. No apologies or recognition of fault. Never never never again. read more

My fridge broke and they came out to fix it. Unfortunately, the fix didn't take. I left 6 messages over 4 days and never received a call back for them to actually fix the problem. 2 weeks without a fridge and zero service and communication. UNACCEPTABLE. read more

I've been waiting since 12/21/2017 to get my deep freeze fan repaired (parts were ordered 1/29/2018). Calls and messages go unanswered. Crystal answers the phone on occasion and is incredibly pleasant, the repair person who came to my house could not have been nicer.....but it stops there. This company must be floundering - don't bother. I'm obviously not the only person frustrated based on the other reviews (check out the google reviews as well). I'm calling Repair Shack in the morning (all employees are veterans) - I should have called them first. read more

I suppose I should have checked the reviews first before calling this company. Monday, I called to confirm my appointment for the next day but they didn't show up and now they want me to reschedule for a week away. Tomorrow is Thanksgiving Day and no fridge. Thank you very much "At Your Service." read more

I had bought a whirlpool washer that was still under warranty for repair from NFM. At your service was recommended for the repair from whirlpool. Mike was sent out. Came within time stated and was awesome. Parts had to be ordered and that is where this review goes south. Mike had said to allow 3-5 business days for parts to come in -- after 1 week with no call started calling at your service for an update. No word after multiple messages left -some marked as urgent. Call to whirlpool and a new company is taking over and coming tomorrow. Please take time to read all reviews even those in the not recommended category as most state the same problems with this company. Something is fishy with this place. Perhaps collecting the initial payment for the warranty work from the manufacturer with no intention to see work completed. Do not use. Update--- still no return call. Whirlpool corporate and nfm both notified. Whirlpool corporate tried to call at your service 2x with no live person. Whirlpool sent out new repair co. Fixed with no issues in less than 1 week with the ordering of parts needed. I suggest if you have warranty work get another repair company. If you use this business I suggest to notify the manufacturer or whomever you have your insurance through the minute they miss an appointment or do not return a call so that you may get a new responsive repair company on the case. In any circumstance I would not give these folks one dime until repair is completed if you do not have appliance insurance. Very sad example of customer service and ethics. read more

Appallingly bad service. After two months, I still have no idea when parts will be available for my dishwasher. TWO MONTHS! The majority of calls go unreturned, you wait on hold 10, 15, 20 minutes only for calls to roll into voicemail - which then go unreturned. They charged me for the diagnosis and $100 toward the repair, which hasn't been scheduled. TWO MONTHS! Now I have to go through the arduous process of getting the charges reversed and find another service provider. This company does not deserve to still be in business. read more

I can't review the quality of their service because after repeatedly rescheduling I canceled their service. I was initially set up for a Thursday appointment through Whirlpool for some warranty work. They called Wednesday to tell me they didn't have any openings and it would be Monday morning between 8 and 12. So, after moving everything to I had scheduled to Monday afternoon I get a call Monday morning from the tech saying he would be here in the afternoon. I then called Whirlpool back and they set me up with an appoint with a different company. Maybe they'll let the tech know, maybe they won't. I don't really care. After reading all if the one star reviews here I think I chose wisely. read more

Ultimately my refrigerator was fixed, but it took several visits over 5 months to get it done. I understand the unforeseen failures after fixing one thing only to find another. That happens and there wasn't anything they could have done. My issue is with the customer service. I called dozens of times over this time period each time being told 'I need to ask one of the techs. I'll call you back.' I was never called back. On at least one occasion the parts were not ordered until I called for a 3rd time to get the part delivery date after 3 weeks of silence. Unless you want to call daily only to be blown off until you wear them down, there are other options. read more

Actually I would like to give negative stars! I don't know how you people live with yourselves. We had insurance for our washer through Asuion and it went out a week before Thanksgiving. They sent out "Charles" from At your Service (ironically, they are anything BUT!!!). He said he had to "order parts". It has been exactly 4 weeks and haven't heard anything from them. We have left messages daily starting at 2 weeks- and can't get through to a live person (is there anyone that even answers phones?) . I left messages on their website- zilch. We didn't get to choose what repair service we use- Asurion did. My guess is that these people get the referral, collect $ on initial visit, then screw the customer over by not servicing the appliance! We are contacting the Better Business Bureau and Problem Solvers! Shame on you, Not At Your Service! Still with a broken washer and no one has called us back. Hopefully, they are out of business so nobody else gets in this situation! read more

This place is a total SCAM DO NOT GIVE THEM MONEY!!! I have paid them over $500 to get parts etc and have been without a washing machine for over two weeks and just got a call that my service rep is sick now so it's going to be another two days. I cannot stress enough how awful this company is, they rarely answer the phone or return calls and force you to pay for parts (which is fine) AND LABOR ahead of time. I wish there was an option for zero stars! read more

WORST experience I've ever had with a service repair. OVERBOOKED techs, POOR COMMUNICATION on time expectations, and NEVER ANSWER their phone. The tech came out last week (4 days after ordering service), diagnosed the problem, had to order the part and said they'd be out in 7-10 days. Received a text on day 10 that we were scheduled for the second time slot of the day (10-12)--no advance notice at all. We had to scramble our schedules to accommodate at the last minute. The tech calls at 10 and says he can't make it because there is a construction detour that will take him 30 mins out of the way. He said he had nine calls to make that day and couldn't afford any delays. He said he'd have to reschedule us for Thursday (an additional 4 day wait). read more