I dropped a bag off 2 months ago that i have carried a few times and store in dust bag etc for…read morerepairs Wanted to have strap repaired which i am surprised has separated without much use Bb wanted to charge over $600 to repair! I chose not to repair strap (will take to deno's) but have them refresh color at corners 2 months later and still having to call for update Fyi had strap issue with LV and they fixed it for free ! DO NOt buy from bb and DO NOT get repairs done by them Still waiting 2 1/2 months later to get bag back

HORRIBLE SERVICE , no one greeted us they just stared at us the entire time we were looking for…read moresome shoes . Unprofessional staff

I love this place the people that work in here take great care of me I love the fact that I can buy…read moreundergarments that fits properly and hold things where they're supposed to be the closer fashionable the shoes are remarkable the jewelry is up-to-date and wonderful when I leave there while I might be quite a bit poor I always feel very fashionable the only problem is my purses never big enough for all that I want which I guess is a good thing because it keeps me coming back for more so overall good customer service great product it's a five star for me

We asked for my daughter to be sized for a bra. We had to order the size online. When they came in…read morethey were too big and my daughter didn't really realize how it should fit so she wore it for 24 hours. They will not allow me to return it or the previous bra from the first time she was incorrectly sized. Bras are expensive and now I'm out the money for 2 bras that we have no use for.

I was waiting for a table at Hudson house with one of my friends and popped into this store. I saw…read morea few things in the window that caught my eye especially as i am redoing my wardrobe. I was blown away at the selection and some great buys from some of my favorites designers. I give that piece a 5/5 However while walking through the store we were only greeted once and the rest of the time the staff spent peeping around the corner and finding things close to us to fold. We came in with no bags or anything just two small purses. Even as i was taking things off the rack to look at it, the staff was glaring their eyes at me. I had made note of some items i wanted to tell my stylist about but i ultimately left the store empty handed and feeling uncomfortable because of the experience. I saw a number of things in their that I would love to buy but knowing the designer and item I will be purchasing elsewhere

Amazing store..... Beautiful clothes... If you want to be the best dressed, Elements is your…read morestore... The most perfect outfits for every occasion. And the people who work there really take the time to help you and help find what will look good on you. Very helpful staff, warm and friendly. You feel like a million when you leave! I finally have nice outfits that I feel great in and I would have never picked out the things that they picked for me to try on.. Happy shopper :)

Really cool and unique experience. The space itself is stunning. You walk in to a converted…read morewarehouse and are immediately greeted by a trendy bar area and the receptionist. The entire first floor is dedicated to menswear and filled with comfy couches, chairs, a pool table, etc. It's a nice relaxing space. If you come as a couple they'll most likely have you both get settled downstairs. I returned for a second appointment and was able to experience the second floor/women's space. It's bright, airy, feminine and gives you total decor envy. If only my bedroom/home looked like this! Ahead of your appointment you'll be assigned a stylist and they'll call you to discuss your sizing, likes/dislikes, and specific items you're looking for. I was in need of a unique dress for engagement photos and was excited to walk in and see a rack full of different dresses of all sorts of colors. If you have a unique body type, it can be tricky to find something that fits just right on your first try - especially since it's your first time with the stylist. However, I feel like once they get to know you and your body in person, it could lead to long lasting success. The team makes you feel comfortable and it's an incredibly fun way to shop, feel pampered and enjoy a cocktail or glass or wine. Be prepared to drop a pretty penny, but if you have the budget or need something worth splurging on - this is a great way to do it!

Had a wonderful time with my stylist Kat! Can't wait to go back! It is pricey but if you are…read morelooking for statement pieces or timeless items or you are just wanting to treat yourself to something nice, this much better than fighting crowds and pushy salespeople. I love that you get that personal attention and someone who knows what you like or can show you something you may never would have picked out.

Michelle (and her staff) will become your new best friend when you visit! You can go in and get…read morehelp instantly with anything or just browse on your own through all the wonderful merchandise. They have anything and everything you could want for yourself or to gift someone else. I always feel happier after I've been there because there's just JOY and love in Michelle and her store!

I absolutely love this store, I visit every time I come to town and always find a unique treasure…read moreto add to my wardrobe and sometimes my husband will get a little something special as well. Michell's ability and true gift to stock and pick products for all age groups is remarkable. She always has the most unique clothing, wide selection and great quality. I always find pretties for me (60) and my daughter (24). Michelle is such a warm caring lady that makes you feel like you are the most important person in the world. She is a remarkable stylist and knows the brands and products that make you feel like a princess and will compliment your body type(my big booty) I highly recommend this boutique weather you live close by or like me when I come in from California, It's worth the drive and worth your time. Michelle, Your all around a treasure and your styling team is not far behind you, Thank you!

Excellent customer service from the two ladies I encountered during my visit. Some items are pricy,…read morebut they have many unique items to choose from. A staff member held up a particular blazer I was interested in purchasing so I could take a photo. I highly recommend you check out the store if you're in the area.

Came to the place to see if I could get my hands on a Uncle Bobby T-shirt, to my dismay all they…read morehad was Smalls. But this trip was not wasted! This place had some super cute gifts, clothes, handbags, perfumes, candles, and endless amount of beautiful things. The prices were not to far off the wall, being reasonable. Next time I come by I will have to bring my daughter, she would absolutely love this place. Very chic, and supplies youthful and mature clothing. The cashier was super sweet and helpful. Must go back!

I came in knowing I wanted a watch, and they were extremely helpful and knowledgeable! Thank you to…read moreReggie for helping me find what I was looking for and offering strong product knowledge.

On August 13, 2025 a little before 6pm. I came into the store to have my tennis bracelet repaired…read moreor replaced based on the companies WEBSITE and information received from the Authorize store that sold it to me AND THIS STORE a few days prior. The person who identified himself as the manager was ride, uniformed or the companies policies, and annoyingly sarcastic. The other two employees there a lady and a man just stood there just as clueless to the store's policy and seemingly afraid to speak when spoken to. The "manager" told me it is not company policy to repair an item from an authorized dealer and would let "upper" management know I had been given the wrong information. I walked out and remembered it was on the Swarovski website and took it back and he took a picture and said The same bs of letting upper management know the WEBSITE WAS INACCURATE!!! Never asked for my information or anything just slick disrespectful said "I CAN SELL YOU ANOTHER ONE but that's it!" He needs to work at a lower level position because he displays not one managerial role attribute nor the KNOWLEDGE of your company's policies. Not to mention the inability to proberly manage and or train the sales staff under him. They are just there over staffed 3 people to just stand and be clueless should be reading the manual versus idle ignorance and standing still. Love the pieces the broken bracelet would be the first ever incident of sort but those 3 throw them in the trash!!!

One of my favorite places to buy clothes. Not only because I'm a big guy and they cater to my large…read moresize, but because the lady who runs this place is amazing at her job. You really could not ask for better customer service. She has a great selection and if you want something that isn't there, you can bet she'll get it on order for you. Great prices and frequent sales and specials make this a wonderful place for the hefty gentlemen of Fort Worth and if you are such a person, give these folks a try. You won't be let down!