Save your money and do not go to Easipetcare in Dartford!
Although the receptionists were lovely and friendly, the vets lacked professionalism and did not handle our case well. Our cat hadn't eaten for five days after a severe episode of vomiting. They did an X-ray and suggested either continuing with liquids to help his stomach or going straight to surgery as they "suspected" something in his stomach, which could be gas, a foreign object (which needs to be removed), or simply faeces but no concrete answer.
When we asked if they had done blood tests, they said no. We inquired if an ultrasound was a possibility before surgery and then they confirmed they could do one. Why didn't the doctors present us with different options before suggesting surgery? Eventually, they did the blood tests and informed us that some results were concerning. They advised monitoring him overnight at home as they don't offer overnight stay so we had to collect him in the evening in poor condition, monitor him overnight ourselves and bring him back in the morning when they open to continue the case, most likely going straight to surgery. The bill came up to £1,500 by then and we still didn't have an answer for what could be the issue, it was all maybe(s) and perhaps.
After another sleepless night and our cat's declining health, we called the vet at 8 am to schedule the surgery, thinking it was our only option. Easipetcare said there were no slots available for surgeries and referred us to a pet hospital instead. At the pet hospital, the doctor examined him and determined that surgery was not necessary at this point as they suspected an infection and inflammation based on his blood test results and high temperature which was naturally affecting other organs, including the stomach. They recommended doing a localized ultrasound first and keeping him overnight for monitoring, drips, and antibiotics. The ultrasound determined pancreatitis and our cat was treated accordingly.
A few hours later, he was already better--eating, drinking, and using the bathroom.
Thinking we were about to go into surgery with Easipetcare and being charged a hefty sum for it to be in vain makes my blood boil. We will now be registering our cats in a different practice and we hope our story serves a purpose and doesn't happen again to pet parents read more