The representative who assisted me, Christina, was wonderful! Very nice, quick, and helpful even…read morewhen I had some silly questions regarding my reservation. This was my first time using Fox for my car rental and only used them since I have a discount via T-Mobile; and this was my first time in Las Vegas. The location of the rental facility, however, is inconvenient if you're hoping to get off your flight and head right to the car rental. Two shuttle buses to get there is...something.. I really wish I looked more into the location, but I was booking via T-Mobile and was saving a great amount of money. I ended up traveling back home a day early, so, my car was dropped off early as well. My original drop off time was 4am, I dropped it off at 8am the day before; I was not comfortable taking two buses at that hour by myself, especially in a place I was not familiar with. Not an issue with Fox as a company itself, but just an overall safety concern for anyone traveling alone. I can't comment on if the area feels safe in the middle of the night/early morning, but I hope it is well lit and easy to navigate if you are traveling alone. I was happy that the shuttle wait times were short while heading to the airport and the drivers were very nice and handled everyone's luggage with care. I was also happy with how safe the drivers drove the buses, despite all the other idiot drivers on the roads. The two shuttle bus trip from the airport to the facility was roughly a 15 minute ride, and we waited maybe 15 minutes for the first shuttle and 5 minutes for the second. It's safe to reserve at least 40+ minutes once you get to the shuttle stop until you get inside the rental facility. Of course this all depends on how many people are waiting to get on the shuttle buses. My only issue was with reserving the car via 3rd party service, but that is not an issue Fox created. T-Mobile did not transfer my entire reservation over, but nevertheless, I had a reservation ready for me at the exact time I booked it for. Again, not an issue Fox created. Christina was extremely helpful explaining everything to me when I had questions with the billing. The exact car I booked was ready for me at the time it was reserved (mid-sized sedan). I just hate that I got a Nissan cause I hate those cars (lol) Overall, great experience! The reservation was easy to make, easy to read and understand, and the charges were clearly written and explained to me. Thank you Christina for making this an easy process during my first time in Las Vegas!!! :)

Let me start by saying that we have rented from Fox Rent A Car multiple times in the past and have…read morealways had positive experiences, which makes this situation even more disappointing. We rented an upgraded SUV on May 17, 2026, for a long-distance trip to Lake Tahoe. About 1.5 hours into our drive, the vehicle broke down and would not restart. Multiple warning lights appeared, and we were stranded in the desert heat for more than seven hours. Despite 14 attempts to contact Fox through the emergency assistance line, we never received the promised callback. With no help available, we purchased jumper cables from a nearby gas station and relied on a stranger to jump-start the vehicle. Even after restarting, the SUV would not operate properly and had to be left running continuously because it would not restart once turned off. We later discovered that the front left tire was completely bald, with exposed cords showing through the tread. This was particularly alarming considering we were driving long distance and traveling with a sick cat in extreme desert temperatures. Reaching roadside assistance proved equally frustrating. After spending approximately 2.5 hours on hold from another phone and making numerous unsuccessful callback requests, we finally reached an agent. Even then, it took roughly five additional hours for a replacement vehicle to arrive, despite being relatively close to the rental location. To add insult to injury, the replacement vehicle was a downgrade from the upgraded SUV we had paid for. By the time the replacement arrived, it was nearly 11:00 PM. Fox representatives advised us to obtain a hotel room and dinner due to the delay and assured us those expenses--up to $200 for the hotel--and $100 food would be reimbursed. We also lost a non-refundable night at our original hotel in Tahoe because of the breakdown. Unfortunately, the problems did not end there. Since returning home, I have sent over a dozen emails with receipts, photos, videos, and documentation, yet I continue to be bounced between departments without resolution. The local manager, Suzette, informed me that she could not process any reimbursements but would send a request in to customer service and directed me to contact them the next day after they reviewed her email, while customer service claims they never received any information from her or the location and only the store could authorize the reimbursement. Wow! Talk about a run-around! We have essentially been caught in an endless loop with no accountability and no reimbursement. What should have been a simple vacation turned into an unsafe, stressful, and exhausting ordeal caused by a vehicle that never should have been rented out in its condition. The lack of communication, failure to respond during an emergency, excessive delays, and ongoing refusal to resolve the reimbursement issue have been extremely disappointing. Based on this experience, I would strongly encourage others to carefully consider their options before renting from Fox Rent A Car.

Expect a very long line!!…read more So why do I rent a car in Las Vegas? When traveling with a nonagenarian it is so much easier to have a car. As a bonus, love checking out places off the strip like Zaytoon, Hash House A Go Go, and the Neon Museum. Red Rock Canyon and Hoover Dam are great day trips made much easier with a car. The car rental process is never easy in Vegas, though. Take the shuttle and then wait, wait, wait. We've been given a car that was rented to someone else (and had to return for another car) or been told that what we rented is sold out, do we want an upgrade for an additional cost? No, thanks. Still, being able to drive, makes it much easier. So we wait, then head off the strip to grab lunch, stop by a grocery store to pick up bottles of water and Gatorade and then head to our on the strip hotel to park. Lotus of Siam for Crispy Duck Panang, anyone?? (Thanks to Houston's CM Jando for the great Vegas recommendations.)

Hertz experience here - mainly one of the customer support representatives named Leanne…read more Rude, Unprofessional, and Zero Accountability for a Gold Plus (Presidential Circle) Member Rental Date: June 27, 2025 Our experience at the Hertz Las Vegas location was shockingly poor, especially considering my fiancé's Presidential Circle membership. Due to flight delays and shuttle traffic, we arrived at the rental center around midnight. We had booked a pickup truck but realized it didn't have enough storage, so we asked to switch to a car from the Presidential lane -- something that's never been an issue before. That's when we encountered Leanne (short woman with brown hair in kind of a Dora-type haircut), who was shockingly rude and unprofessional. When my fiancé politely asked, "Could you please check what my other options are?", she mocked him in front of everyone, saying, "Look at this guy -- he's begging me now." We were stunned. When we told her this kind of behavior is not okay, she smiled, gave us her name, and said "Feel free to complain on me" like she was proud of it -- then walked away as if she had done nothing wrong. We contacted Hertz Customer Service that same night. They apologized, promised to remove some charges, offer a free rental, and file an official complaint against her. Two months later -- nothing. No follow-up, no credits, and no accountability. Now my fiancé is on yet another hour-long call trying to resolve what should have been a straightforward issue. This was not just disappointing -- it was demeaning. For a company that prides itself on elite membership experiences, this was anything but. If she hates her job, she should do something else instead of ruining everyone's days and vacations. Please put her on probation or fire her, she was terribly demeaning- not customer service support whatsoever.

I admit I was scared to come here. Fox seemed shady enough, like don't make it worse! Then it…read morehappened, Priceline assigned me Ace! It was non refundable so I had no choice. It's honestly sketch looking from the outside. You cannot park near the door, you have to manage a long walk from the parking area, unless you come in on a shuttle. I made the mistake of driving down the rental car return land thinking I could park closer. Nope! Not the most fun w limited mobility. Once inside it's like night and day. Clean, modern, good music. My first time in I got Leah. She's a doll! Like I said it was my first time. The policies are wild to me, after dealing w bigger brands. Larger deposit, you can ONLY go to 4 states in their cars, if you don't have a flight you can't rent without some kind of proof of residence, and my favourite was that you must provide a receipt at drop off showing you got gas within 5 miles of them! That being said, my first time I got an Elantra. It was newer but had almost 40k miles. It was clean and no odor, but the key was wild looking. They have boss at the exit who takes a video of the car going out. I chose to get out, I don't want to be filmed for anything I don't need to be. I left and all was well. I had a killer deal and decided to stay longer. Thinking it'd just be the extra day rate, I called. Ha! $15/day PLUS whatever your rate was. So didn't appreciate it but I did it. Return tried to catch me up with dst, and they give you an hour from the time you pick it up which I appreciate. We talked about it, the time was adjusted, no additional fees. The next time Priceline assigned them again. I got a different guy helping me. I never buy their coverage, the card I use and my insurance cover me. I told him no. I looked at the total on the way out. It looked right, but I didn't realize it was additional on top of what I'd already paid until later. Again I got an Elantra. This one had less than 3K miles on it. Boss was at the gate again, you leave the contract in the car for him, so I didn't see it til I left. They were close to closing but I called customer service. They said they'd escalate it and open a ticket. I've dealt w rental companies before, I didn't feel good about it. I called back and got someone at the actual location. He said he'd have the manager listen to the call again the following day. Gave me a local number and said to follow up if I didn't hear back. I didn't so I reached out. I got DeAngelo and that was the best thing that could've happened. He told me the same as the other guy, and that if I said no, it'd be refunded. He said he'd follow up w me the next day, he also gave me his email. I let anxiety get me and I sent him an email the next day, and right after pressing send. He called me. He joked I didn't trust him, and initially I wasn't sure. I'm glad my tone was chill in my email, DeAngelo is awesome! He apologized and refunded the charge, I thanked him for being a person of his word. Sadly it's rare. I had to get another car, I encountered Reinna. She's also fabulous! She did try to tell me I couldn't rent bc I wasn't flying, after we cleared that up she also saw my history and I had no problem. She uses wipes for EVERYTHING! A woman after my own heart. I carry a bag when I first get a car. It's got wipes, sanitizer, etc to get things wiped. I'm glad I did too, the cleanup isn't always the best. I got another Elantra with 2900 miles. It appeared clean, but I thought I lost something under the seat. There was large crumbs and a grape living out its dream of becoming a raisin. I encountered Brandie at return. Comedic and thorough. She deleted my phone out before I even walked away! Next time I got Leah again. Excellent customer service again. I needed an suv, ended up w a Tucson again w less than 3k miles. Interior could've been cleaner. This time they left the previous person's receipt in the console. Alllll their info right there. I left it. Brandie and I talked about it at return. She cracks me tf up! Boss at the exit finally remembered me. I guess in part bc I get out for filming. He's solid tho, very nice. I've interacted with DeAngelo a few more times since. I told him I didn't mean to bug him, but he appreciates hearing from his customers and made me feel at ease. Pros- New, low mileage fleet AMAZING staff - Thanks again to Leah, DeAngelo, Reinna, and Brandie! Y'all understand customer service and care! 60 min grace from when you pick it up Cons- The building setup The policies - 4x now and no one's ever asked for that receipt Cars need to be cleaned better I had another rental but got assigned to Gilespie. Ngl I was bummed to not see my buds at Ace! The pros outweigh the cons for me, and now I'm excited when assigned to them.

One of the worst experiences I have ever had with a car rental company…read more I paid the $500 deposit for the advertised $17-per-day rental and arrived with my insurance cards showing that I carry full coverage on my vehicles, including a $500 deductible. Every rental company I have ever used has accepted my insurance card as proof of coverage. However, the employee assisting me, Steve, insisted that I provide additional documentation that most people do not typically carry while traveling. When I explained that I had full coverage and multiple insured vehicles, he told me that if I did not purchase their liability coverage, I would not be allowed to rent the vehicle. He then stated that my insurance was not acceptable because it was from California and claimed California coverage limits are lower than Nevada's, despite the fact that I also have vehicles insured in Nevada. The customer service was terrible. Steve was rude, dismissive, monotone, and offered no solutions whatsoever. What made the situation even worse was that I was not the only customer having issues. Several other travelers in the office were experiencing similar problems and were being treated with the same lack of concern. This location is not conveniently located either. After taking a shuttle from the airport, you have to travel to a second rental location, only to potentially be denied a vehicle and left stranded. In my case, I was left without transportation in 104-degree weather while trying to start my vacation. The staff showed no concern for customers who were stranded and made no effort to help find alternatives. It was a frustrating, stressful, and disappointing experience from start to finish. I will never rent from this company again and would strongly recommend that travelers consider other options.

Being an Alamo Insiders member, it's ideal to stick with a one rental car company as much as…read morepossible to maintain your status level. Always enter your Insiders account number each time you book online so that you bypass the check-in counter upon arrival. Thank goodness I booked this rental car way before Memorial Day Weekend because rates were creeping up towards the ending of May! Alamo in Las Vegas shares shuttle service to its off airport rental car center. Upon drop-off, you can easily make your way back to T1 or T3 of Harry Reid International Airport.

This is my first time renting from Alamo in Las Vegas and it went very smooth…read more When I arrived at the Rental Car Station, I easily found Alamo for check in. There was no line at the time of check in and the attendant who assisted me was very friendly. After I signed my paperwork and provided payment, picking out my car was easy. There was an attendant in the parking lot who was friendly and guided me in the right direction to pick my car. The car itself was great, clean, filled with gas, and drove great during my trip. Drop off was a breeze and the staff were friendly at the drop off station. Pricing was very reasonable for the MidSize SUV that I chose.

While I was waiting for my flight in Seattle, I checked my Budget rental and found that it showed…read moreas an invalid fare in red letters. I checked Hertz, they were sold out. Taking no chances, I booked the same car via the Budget app, but the $215.98 rental ballooned to $395.90. I canceled my Costco rental and hoped for the best. Upon arrival in Vegas, I caught the bus to the rental center and headed to the parking lot to get my car. I am a Fastbreak member so my name should have been on the board. Uh, it wasn't. Perhaps it was because I reserved the car just 3 hours prior. Anyway, I went to the Fastbreak booth and was on my way in 10 minutes. Returning the car was friction-free ... It took less than a minute before I was on my way to get on a shuttle bus. My experience with Budget was flawless. I try to find out what happened with my rental via Costco Travel.

Please literally get a car from anywhere else…read more Things I do not appreciate about our recent visit. Them being rude to my husband. Them changing their policies on documents to bring and not notifying us at all. As a local he was asked to present two utility bills in his name. We are married they are all in my name since I manage the money he wouldn't have this anyways. Changing policies and not knowing about it is frustrating so was this evening. I dropped him off to pick up the car and then came back to get him sans car. Note to self- take our business elsewhere and recommending others do too

Out of all the rental pick ups this has been the easiest check out…read more As soon as you walk in the station it's like a mini mall with several snack options. It helps that you have the option to pre check in online and if you do so you go straight to the car checkout station and pick the style of car you requested.

UPDATE: I'm adding this because my most recent rental ended with the most frustrating experience…read moreI've had at this location, and it centers on a promise that was made to me directly and then denied. On a recent Friday I arrived to pick up the Midsize Luxury SUV I had reserved. As usual, none were available. I was first told I'd be upgraded to an Audi Q7, but after waiting close to 30 minutes -- nearly an hour in total -- that vehicle still wasn't ready either. At that point an employee named Owen approached me and offered to look at other available vehicles with me. We found a Mercedes GLE. Owen told me directly that, because of the long wait and the inconvenience, the GLE rental would be free -- completely on Enterprise. He also said that if I chose to keep waiting for the Q7 instead, I would be charged the full amount I had originally reserved. Because that's a significant thing to be told, I didn't just take it and walk away. Before agreeing, I specifically asked Owen to confirm that if I took the GLE right then, the entire rental would be free. He said yes. Based on that clear confirmation, I accepted the GLE. Owen even walked over to the exit booth with me, explained the arrangement to the attendant, and made sure I could leave without any issue. He also mentioned he would follow up with me by phone, and I did see a missed call from the branch that Sunday while I was driving home. When I returned the vehicle, I was told I would be charged after all -- the opposite of what Owen had promised. I spoke with an employee named Xavier, and that conversation was the worst part. He was dismissive, condescending, and judgmental. He immediately framed it as a "misunderstanding," implied I didn't understand how the process works, and made me feel as though I was being accused of inventing the whole thing to get something for free. I asked him to call Owen or a branch manager to verify what I'd been told; he refused, saying they were busy. I asked him to at least document what was happening and my account of it; he refused that too, saying there was nothing he could do and that I'd have to take it up with the branch manager. He flatly told me Enterprise would never honor what Owen had promised and that I would not be getting the free rental I was told I'd receive. There was nothing to misunderstand. "This rental is on us" and "this is a free upgrade" are not the same sentence, and I confirmed it with Owen more than once before accepting. To then be told at return that what I clearly heard simply didn't happen -- and to be treated as though I were making it up -- was insulting. To be fair, the charge was eventually waived. But it only happened after I escalated repeatedly through emails, phone calls, and more time at the counter, and not once in that process did anyone simply acknowledge what Owen had said and stand behind it. A company should honor what its own employees promise its customers -- and when something goes wrong, the people at the counter should treat customers with basic respect rather than accusing them of lying.

Excellent customer service and car (Volkswagen) was in very good condition and comfortable diving…read morefrom Vegas to Grand Canyon and back to Vegas. Overall very good experience.

Ok. Things do change. It's been 11 years since I rented here. Since then, they moved to the main…read morerental car terminal (not off site anymore). I tried them once again because for an upgraded car, it was the same price as standards from other rentals. The car was spectacular and the service was great. They sure did get their act together. The app was nice to check in and streamlined the whole process.

My flight was delayed by 3 hours and when I finally landed and went to the Hertz desk I was super…read moreworried they would have given my reservation away based off of rental car horror stories I've heard in the past but WOW the service was absolutely amazing the guy at the desk was super helpful and friendly. When it took me a minute to find my insurance he was patient and just overall a very kind person. After such a stressful airport experience I am SO thankful for the team at this Hertz location for being so courteous. The car I was given was a base model Toyota Corolla which was the car type I had initially had booked. The rental price was fair. I was made aware of the different levels of insurance and the gas pay now or at drop off options but they weren't pushed on me and no extra hidden charges were added either. The car was easy to find in the lot and exiting was easy as well.

Rude, Unprofessional, and Zero Accountability for a Gold Plus (Presidential Circle) Member…read more Rental Date: June 27, 2025 Our experience at the Hertz Las Vegas location was shockingly poor, especially considering my fiancé's Presidential Circle membership. Due to flight delays and shuttle traffic, we arrived at the rental center around midnight. We had booked a pickup truck but realized it didn't have enough storage, so we asked to switch to a car from the Presidential lane -- something that's never been an issue before. That's when we encountered Leanne (short woman with brown hair in kind of a Dora-type haircut), who was shockingly rude and unprofessional. When my fiancé politely asked, "Could you please check what my other options are?", she mocked him in front of everyone, saying, "Look at this guy -- he's begging me now." We were stunned. When we told her this kind of behavior is not okay, she smiled, gave us her name, and said "Feel free to complain on me" like she was proud of it -- then walked away as if she had done nothing wrong. We contacted Hertz Customer Service that same night. They apologized, promised to remove some charges, offer a free rental, and file an official complaint against her. Two months later -- nothing. No follow-up, no credits, and no accountability. Now my fiancé is on yet another hour-long call trying to resolve what should have been a straightforward issue. This was not just disappointing -- it was demeaning. For a company that prides itself on elite membership experiences, this was anything but. If she hates her job, she should do something else instead of ruining everyone's days and vacations. Please put her on probation or fire her, she was terribly demeaning- not customer service support whatsoever.

I rent with Dollar often- never have any issues. The line is long but sometimes but that is…read moreexpected for Vegas. Cars are always clean and comfortable, friendly service and no hidden fee's. I always catch great prices on expedia. Never had any issues with returns.

WARNING!!!!!! Agents will sign you up for lis (liability insurance supplement) after you explicitly…read moredecline it!!!!! They purposely remain understaffed creating hour-long lines, which is how they get sales commission by sneaking insurance charges after waiting unreasonably long times. Also, you cannot get your money back after agents trick you into signing up for it!!!! You've been warned!!!!!

The best limo service in Las Vegas by far with an amazing driver and service. The rates you cannot…read morefind better than this company in all Las Vegas area . I recommend highly .

Amazing experience and lovely car. If you want a luxury ride with great customer service , please…read morecall them. You won't be disappointed. Thank you!!!!!