Bunch of overpriced thieves. Dropped 2 bikes off to get serviced nuts and screws were falling off the first one and the other wasn't able to change gears. Hard to believe the bikes came back in worse condition than when I got there. Avoid this place they have no problem Over charging you but won't own up to their errors and mistakes. read more

I went in there today to look for a hybrid bike. Eric was professional and showed me many different bikes that would be good for me. It is a wonderful place to shop for a bike. read more

I've been coming here as long as I can remember. I've used them for some simple bike repairs in the past but the bulk of my business dealings with them were in regards to lawn mowers ,lawn mower parts etc. Their mower shop is top-notch! First, they're honest!!! They want you to tell your friends, family, and neighbors about how well they treated you. Charlie is always super helpful at the counter. He's even worked me through a problem on the phone. The Proprietor, I believe his name is Greg, is usually there and ultra accommodating!! Very knowledgeable and a really nice guy. He's been in the game for a while because his Dad ran a great shop on the Westbank for many, many years. I'd highly recommend these guys for your mower or bicycle needs. They fix it right the first time, every time. Tell them I sent ya!! read more

Great bike shop they have the best people there .They are always helpful and always have taking care me.

I came in looking for a bike for a short person (I'm 5' on a good day) and a stand so I can make it a training bike indoors and ride it on the road since I have very little space where I live. Michael greeted me and knew exactly what to pick out for me. I did not have the funds needed that day but had the exact perfect bike for me and a stand for that bike to make it a training bike. I have not made the decision on which place I will be purchasing from, but this is a pretty amazing place. read more

East Bank Cyclery - Bikes Near Me - Kenner, Louisiana

I do not ever do this but this time I am, I want to give Greg at East Bank Outdoors a BIG shoutout for making a disappointing situation right. Unfortunately a mower was not a properly working unit and after talking with Greg he did his best to make things right for me, the customer. Sometimes things go wrong but when service is done right I always express my appreciation and I am doing this now. Go visit them if you want great service. Thank you Greg and all at East Bank Outdoors. read more

This is my favorite bike shop in the city! They have mainly Giant brand bikes but they also have a few other brands. What I really like about them is their extensive selection of bikes for kids and their prompt service. I've brought my bike here for a number of reasons and each time they did the work immediately. I've never had to come back and pick it up later. Prices are very reasonable! I would recommend them for anyone looking to purchase a bike or have any work done on a bike. read more

East Bank Cyclery - Bikes Near Me - Kenner, Louisiana

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I recently stopped in here to try on some road bike shoes. Although the store was out of that brand, they seemed more interested in helping me find what I was looking for than making money off my visit. I'll be coming back here as I build out my gear collection read more

My one and only experience here was for a tune up of my Gary Fisher Big Sur mountain bike. I purchased this custom built bike at the now defunct Joe's Bicycle on Tulane Avenue, but it had been many years since it had been tuned up and I was in need of new tires as well as a derailleur adjustment. I walked the bike in and was immediately greeted by a cool guy by the name of Eric. He was very complimentary of my bike and it's high end components, and gave it a cursory inspection while I waited. The bike was in excellent shape and only needed new tubes, new tires and a derailleur adjustment. It was ready for pickup as promised in only a few days and the price was very reasonable. The quality of the work is top notch and my derailleur shifts buttery smooth. This is a fully stocked store with several brands of bikes and merchandise on hand. If you live on the East Bank, I don't think you would ever have to visit another bike shop because this place is as full service as it gets. read more

This is a great shop with excellent hours of operation. It's open 9-5 M-F and 9-4 on Saturday. East Bank sells and services lawnmowers and Trek/Giant bikes. They have a dedicated service department and are a destination for numerous high end cyclists. I think they have better service personnel than the other shops in the area. Jonathan, in particular, is a great mechanic. The selection at East Bank is pretty good. In addition to carrying the full line of Bontrager I noticed that they have Trek helmets and a lot of Camelbak products. They also have nutrition from accelerade. I've never seen this before, but the shop even carries recumbent bicycles. There are numerous cruisers and mountain bikes as well. Love the fat kitty cat that roams the store. That is probably the friendliest fat cat I've ever seen. read more

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Friendly owners. Very helpful and down to earth. read more

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I don't usually leave reviews BUT this place really impresses me. I'm a beginner rider and I have no idea what I'm doing. Every time I've gone in, the staff has been incredibly helpful and knowledgeable! The first time I went, I was having some pedal issues. Patrick patiently listened to what I wanted, gently explained that's not possible but offered a reasonable (and probably even better) alternative. Then installed said alternative... for $10! Y'all, a combo meal is $10 now-a-days! The second time I went in with a flat tire... again, no idea what I'm doing but (again) they got me fixed up, taught me how to fix it myself, sold me some parts to handle it myself and sent me on my way. read more

After the finish of the Natchez Trace race, Eastbank Cyclery shipped my bike back to my home in Santa Cruz. They were super easy to work with and they had prices about 15% lower than my local/home shop for dis-assembly. I went by my shop at home to inspect the packing job when my bike arrived and they did an extremely thorough and careful job. Very professional and high quality service - I highly recommend! read more

I decided it was time to get back in biking. Not just any biking, but road bikes. Researched different articles, spoke with people at various bike shops, and many Youtube videos were seen. What made me purchase from this particular shop you ask? The service and knowledge of the staff. As a newbie, they did not make me feel dumb for all my questions and took their time to explain different technical and practical advice on cycling and bikes. I learned a wealth of knowledge and they're always open to answering any questions. Even a request to learn how to change tires was granted. When the store didn't have the right size I needed, they worked with me. They made sure everything was a perfect fit and even helped me install the car bike rack. Going 3 times (so far) was an overall 100% positive experience. Especially one of their staff, Oscar. Just awesome! (Side note: The shop's cat runs the show! hehehe ) read more

What a great bicycle shop. Great service and great prices. I've taken both of my bicycles here for servicing. Both bicycles wer serviced and left like new. I also find that the prices here are extremely reasonable. read more

I walked in not really knowing what I wanted, just that I wanted a bicycle and that I didn't want to go to the box stores. It took a while for them to assist me, but it wasn't their fault. They were all busy with customers! Will helped me figure out what bike was right for the kind of riding I wanted to do. He helped me find the appropriate size and type of bike for me, and patiently answered all of my questions, no matter how repetitive or stupid they were. The bike we decided on wasn't actually available that day, but he told me that they build bicycles every day. i gave him my name and figured I would swing by the next day. When I went back my bike was ready to roll out and actually under my name (I hadn't expected that). I paid with a smile and rolled the bike out to my car. When I got out there, I almost turned around and went back inside to buy a bike rack, b/c I had no idea how I was going to fit it into my hatchback. Jonathan walked up to me and asked if I needed assistance, and then showed me how to unlock the quick release, and helped me fit the bicycle in my car. I had passed this store over for several weeks now, mainly due to intimidation. I had somehow convinced myself that I wasn't a "real" cyclist, and that was a place for the hardcore only, or that they would look down on me when I went in. Nothing could have been further from the truth. If this has stopped you from going inside, please don't let it. They treated me with kindness, patience, and as if I had purchased one of the $5000 bikes. read more

Love them love them love them, I can't say that enough. Very professional and extremely knowledgeable about bikes. I will not go anywhere else for any a my bicycle needs. Highly recommend this place. read more

Eastbank Cyclery is the type of shop that is fun to go to. The shop has a great atmosphere and plenty of bikes and accessories to drool over. The staff is exceptional also. Eric Heyl is like the brother you did not know you had and his bike knowledge and mechanics skills are second to none. Drop in if you need parts and service and get the a caring response from everyone there. If you want to know about the local rides, races, and trails, stop in for all the information you could possibly want. read more

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Will and the gang are great people! I have 3 bicycles. 2 I bought from will, and a third I bought elsewhere. The only reason I shopped elsewhere is because the bike I was looking for was only carried by another bicycle shop. Will helped me with all of my choice of components. I love this shop!!! read more

This is a funny little shop. They sell and service lawn mowers in half the store, the other half is for bicycles and accessories. Somehow they manage to do both things very well. The first time I went to the shop was to get my old lawn mower serviced. Of course I went when it was the busiest time of year(beginning of summer) so it took a few day to get it back. But, for a mower that survived Katrina, it was working perfectly. They changed the plug and filter, sharpened the blade and a few other things just to get it started,like I said it survived Katrina. It's been a few years so I don't really remember the price but I do remember that it was surprisingly low. I noticed then the bike shop and thought it was weird that the lawn mower shop also sold bikes. So I thought that the bikes sold there would be cheap. I couldn't have been more wrong. A few moths ago I started looking for a bike. I wasn't too serious at the time so I just poked my head in there a few times to look around. They guys there would always show up to help me quickly and just as quickly I would tell them "I'm just looking" and that would be it. About a month ago I was told I needed to lose weight. So I got more serious about buying a bike. So I went to a few more bike stores, GNO, Bicycle World, Dick's, ect. Then went back to Eastbank Cycling. Finally, i really talked to the guys there. Told them what I wanted the bike for and price range. They showed me 3-4 bikes they had that fit in what I said. Told me about the bike service and warranty. They said that before I leave with the bike that they'll make sure it fits properly and is tuned up. They offer to do work shops with you on maitainance and easy repairs. Overall it was a great experience with both the bike and lawn mower shop. I'm happy with purchase and confident that whenever my bike needs servicing that this is the shop I want to take it to. I would recommend this shop to anyone. read more

I deal with East Bank regularly even though I am a good bit away. Everyone is super helpful and very friendly. Great selection and extremely knowledgeable. A quick question will get you all of the answers you need. read more

Dropped off Backpack blower for minor repairs (a broken strap and a broken bar) . 2 weeks later stop in at 930 am and they tell me that it is the next ticket to be looked at. Come back 4 hours later, guy tells me that not looked at it yet , but they need parts to order and not ready, I become aggravated at that and told them they should have explained that to me 4 hours ago. after 2 weeks in the shop, not looked at it yet . Now I need the blower back so I asked for it and the guys gets the blower and thows it at my feet. Told him " nice customer service for throwing the blower" He said that " I would hit you and you would know that I was throwing it at you!! nice attitude with a customer that has been going there for years. Picked up and paid for the NEW STRAP on the blower,,funny thing is, this guy told me several times that they not looked at it yet and that they did not know that they needed a part to order. If they did not look at it, then how did they replace the broken strap.???Lost a long time customer. Do not go there , Rude and unprofessional. read more

Walked in the store stood there for 15 mins and still no one greeted or tried to help me. There are many other bike stores for me to buy a Trek. read more

made too many mistakes when working on my bike. other local bike shops had to fix their mistakes. when i address the issues they always cop an attitude before they fix it. buying from them is fine but i would not have them touch a walmart bike. read more

Great shop with fantastic customer service. I bought my first pair of spin shoes here. I'll definitely be back and highly recommend them for your bike/spin/outdoor needs! I shop local as often as I can! read more

I had been here once for bike parts and my family has come here to get their lawn mower maintained and the staff was very friendly and attentive. There was even a very sweet & lazy shop cat. If you live around Metairie I highly recommend this place! read more

I went in for a fitting yesterday after a bad experience at another local bike shop, and I can't say enough good things about the professionalism and thoroughness of the fitting. Also, it was significantly less expensive than the other guy. Friendly atmosphere. Nice selection of bikes. Will definitely be going back. read more

I live on the westbank and don't mind driving all the way over to Kenner to see these guys. Best customer service in New Orleans hands down! read more