We ordered a large bahama shutter in early August and were told then that the wait time was about 5 weeks. Here we are in mid-October (10 weeks from the order date), and still no shutter. We received no calls from the office to communicate what was going on. The only way we would learn anything was to make phone calls to them. If we left a message, we received no call back. We were scheduled to have the shutter installed yesterday (Thursday). When no one showed up, we called the office and were told that they would check and call us back. Waited about 30 minutes to an hour. No call back. Called again, and shortly afterwards, an installer called us and told us that our appointment was not for Thursday as we were told, but for today/Friday...at 8:30 a.m. Got a phone call from the installer this morning stating that his "helper" had called in sick. Since it is a very large shutter, it is a 2-person job.......rescheduled until Monday. Do we think they'll show up on Monday? Not holding our breath..............when and if we ever get the darned thing installed, we'll write another review about the quality of the shutter and the installation. Jeff and Trish G. read more

We ordered custom shutters (non-hurricane) from East coast in Nov 2025. I met with Gary Gunson and after showing him pictures of what I wanted and even sent him an address of a home close by to look at they ordered the wrong shutters. I wanted shutters that open to 90 degrees so that I could still see out the windows. My main concern was I did not want our house dark inside from the shutters and told him all of this. They arrived about 6-7 weeks later and when Joey Zeppieri delivered them, I discovered that these shutters did NOT open at all!!! I told him I would not be paying the remainder of the balance and to take them back that I was refusing delivery. He then proceeded to tell me that since he didn't mess the order up, he was not going to return the shutters and said that Gary could figure out how to get them back to the warehouse (very unprofessional!) I contacted Gary that day and told him this is not what I wanted and that he ordered the wrong shutters! He and the owner Rupert Jones came out a few days later and picked up the shutters where they stated they used the wrong coded when ordering (how am I to know what the codes mean etc.???). Come to find out they do not even sell what I was asking for only in hurricane rated ones, which cost more. We finally received HALF of our down payment on March 27th. As of today June 5th, we still have not received the rest of our down payment. I have reached out weekly and most of the time we do not get a response. This was an error on their part, and they should have made it right by refunding us the deposit immediately. The woman in the office is also not very nice. I am posting this to spare you from working with this company!!! read more

I had ECS install Miami-Dade approved shutters in Oct 2024. Within a month, I reported 1 shutter had an intermittent issue that has only gotten worse. Joey (installer/warranty contractor) blamed wind, removed the curtain 6months later (leaving me unprotected for six weeks), and the replacement curtain has the same problem. I've asked for the full shutter/motor replacement under warranty, but ECS has stopped responding. Buyer beware! I will update this review if they fix it. read more

Very unprofessional and was only 2 guys and one did everything while one guy had one job and didn't even do it right. They had to come back a second time and still didn't fix my shutters. read more

Absolutely the WORST Customer Service. A company taking advantage of Snowbirds. Got back down to Florida yesterday job for new locks on Hurricane shutters not completed after 4 visits here. And they already are paid. I called for them to come back to complete the job, they told me a week. We now have no access AT ALL to our outside Lania. ROBIN the "Office Manager" said that is all she can do. I asked for my money back and she HUNG UP!! People stay away from this company EAST COAST SHUTTERS read more

Terrible after service - no communication very poor customer service couldn't provide a simple spare part very vague

We have had EASTCOAST SHUTTERS service our shutters for years, they are great, always on time, reliable and do a great job! Jan does a wonderful job of scheduling and following up! Thanks! We highly recommend! read more

We bought accordion shutters for the whole house and wind screens for two large porches. All the locks on the accordions have seized up. The wind shades were poorly installed. When the first hurricane approached most of the screw-down holes in the concrete did not align and the shades were useless. East Coast did not return my calls. I had to hire someone else to fix them. read more

They answered the phone is the only good thing. Promised to be at my home to take shutters down, and no call no show. Don't waste your time. read more

Lousy service From reviews I see that most ppl get a service appointment within a week. I waited a month and then they cancelled the morning of. They said I would have to wait another month for an appointment. The whole problem stems from the fact that they didn't do something on a hurricane curtain that we asked them to do. They have our $$$ and now we are at their mercy once again. When a company cancels an appointment they usually will fit you in sooner rather than later. Not ECS read more

Candidly, we were concerned due to all the negative reviews. Our home already had 15 electric roll down shutters installed by this East Coast Shutters when we bought it. On of them got stuck. No other company wanted to come out because they didn't install the shutters (good to know...). We reluctantly called East Coast Shutters. They answered right away and scheduled an appointment. The technicians, Brandon and Sean, were fantastic! They were aware of the bad reviews and explained that the company is now under new management and they are providing great service. Brandon and Sean were friendly, knowledgeable and extremely helpful. They figured out the issue right away, fixed it and inspected the rest of the 15 shutters. They explained, and showed, everything to us, step by step, especially with a part that had to be replaced in a few shutters. I forgot what it is called but it is the metal part where you hook the bypass tool. A few of them were corroded beyond repair so that they would no longer work and needed to be replaced They explained that it is not an emergency because they are electric, and we don't need it immediately, but if we ever need to bypass the electric, we wouldn't be able to open the corroded ones without replacing the corroded part. They lubricated all the shutters and gave us tips for better care and maintenance. We will be calling them back for sure. Thank you Brandon and Sean and Happy Holidays!!!! read more

The purpose of a review is to report both good and bad experiences so that other consumers know who to hire. Unfortunately, I had a horrible experience with East Coast Shutters. I went through Home Advisor on Aug 17, 2020. I had a simple repair to several anchors that had loosened over the years. We were scheduled on 9/7/20 and they did not show up. We reappointed on 9/28/20 and no show again. They called and promised to be there on 10/2/20 . A tech showed up and repaired a few anchors until his bit broke and need to reschedule. He did a good job. 10/13/20 no show again. 10/15/20 two techs showed up (one saying he was an expert and the other a rookie) They were to secure the anchors in the stucco and fill in any voids present. They had me go to Lowes to get a certain morter fix for any openings around the anchors. When they were done many anchors had large holes where they had drilled and they didn't use the morter fix that they had me buy but used a different colored caulk. It wasn't hardening (very elastic) and it covered many of the screws. I called repeatedly over 2 weeks to see what they used... was it correct and could I sand it smooth and paint it? I sent pictures and videos of the damage and they sent the owner - Rupert Jones out to evaluate. He saw the damage they did first hand and now knew that the repairs created more damage than before we started. He said he fired the tech that claimed he was an expert for other issues. So we agreed that he would send an experienced tech and he would come along to make sure the repairs were done adequately. After more no shows (total of 6) and no communication from his office I asked for my money back so that I can proceed. I wrote a note to both the office and Rupert Jones but got no return correspondence. I called Home Advisors and they could get no communication from him or his office so after repeated attempts they removed his company from the Home Advisor list. This has been a terrible experience and I still have the holes around the anchors around the house. read more

Bad company to deal with shutter problems installed all at different heights still waiting for call back if I were u stay away from them also dents in covers read more

Stay as far away as possible. What a bad decision we made to use them. We should have 'listened' to the reviews! The owner leaves everything to his office staff and spends most of his time in the Bahamas. We ordered our custom shutters in December 2017. The WRONG ones were finally delivered in July. We spent three weeks arguing with the owner about the wrong shutters stacked in our yard. It's now August and they are picking up the wrong ones and re-doing them. Maybe we'll get them in 2018, but I doubt it. read more

Do the math: 4/25/18 received estimate 4/27/18 Down payment $2280 8/8/18 final installation $2674. Installers given tip 8/10/18 returned to properly install a sliding glass door. Managed to scratch my truck. No tip! 8/10/18 building permit submitted 9/11/18 building permitted resubmitted. Hand delivered because it was lost 10/30/18 Building permit issued 11/18/18 Permit signed off =RUN AND DON'T LOOK BACK!! read more

Sorry to say this was one of the worst business experiences we've had in 60 years. We ordered hurricane panels for two doors, paid the deposit (1/2 final cost) and waited 6 weeks to be told the company didn't know who we were or have our order. We called them several times during the 6 week period to be told "next week", ""on the install schedule for 21 July", "no you cannot have your deposit back", "can you send the dimensions" etc, etc. Finally, during the last call they admitted they had no record of our order (deposit check cashed 3 days after presentation) and would refund our money. Phew! Of course that took three phone calls and a trip to Melbourne. Do not do business with this company- they are in total disarray! read more

Company does all work without permits. Over 150 citations with Brevard County in the past 18 months. This has cost me a lot of time to try to resolve. Company gives the run around every time I call. read more

Big Thanks for the men and woman of East Coast Shutters !!! Showed up 2 days prior to hurricane Irma , and was treated great , took my sizes , and found used shutters that would work , gentleman working in shop even explained tricks to installing them . Price was right and service was even better !! Thanks East coast shutters for keeping my family safe !!!! read more

East Coast Shutters failed to show up to install storm shutters prior to Hurricane Matthew. We contracted them to inspect our existing panels, and provide installation in the event of a hurricane. They were paid in full. They failed to show up, and left us hanging for the storm, in spite of our repeated requests for help. They have failed to return our calls, and failed to issue a refund for their breach of contract. read more

The installer did a good job. Fully explained what he was doing and demonstrated the shutter. My only suggestion would be to improve communication between the office and the installer. I was told I had a noon appointment. Since I had to leave work to be there, I asked that they call me if there was any delay. I call at 12:30 to find out where my installer was. I was told I was next on the list. About 15 minutes later, the installer called saying he was on the way (but about a half hour away). When he arrived he saw I was annoyed so he asked me why. I told him about the noon appointment and the offices promise to call if there was a delay. He said they never told him about a noon appointment, but that I was the third appointment of the day. Somewhere in this tale is very poor communication. The job itself was fine, and I would recommend them, but get a firm time (or as close to firm as you can get.). read more

I hired East Coast Shutters to install Bahama shutters on two houses I own. The first time should have taught me a lesson to NOT hire them again. Although the shutters appear to be very well constructed, the customer service in nearly non-existent. In both cases, it took at least two months to even get the shutters made, and scheduling installation took longer. In all, it was about two months from ordering to installation. And the excuse they gave me BOTH times was "well, we're in hurricane season and everyone is wanting them now." However, in both cases, I ordered them a month before hurricane season began and expected them to be installed before hurricane season. The salesman estimated 4-5 weeks for them to be done. That time was about doubled. Today (Jun 30, 2017) was the icing on the cake. The shutters were done, and received by East Coast. I was scheduled for TODAY 9-9:30 for the workers to install them. I waited until 10:00 to call the company to ask where the workers were. After 20 minutes, I was called back and told they were tied up on a job they had been working for a couple of days. I got mad and said cancel me for today because I had other plans that I had put off to wait for the installers. The lady told me the next appointment was JULY 18th. I told her to put me down for July 18th, and to be assured that I would never deal with this company again. Also, the salesman charged me $150 for a permit which they never even got. read more