I highly do not recommend, I've been waiting over 20 days for lenses, worst service ever, they don't even call and update you, I have to call them everything read more

This place should be shut down. Dr. Spiro put drops in my eyes against my better judgement and I had to go to work. It took four hours for my vision to clear up. Then!!! Then!! when I went to pick up my glasses, they were in the wrong frame. Little kids frames!! I paid for tinted lenses and for them to correct THEIR mistake they wanted an additional 65.00 to tint the corrected glasses. Mind you I already paid $65.00 to have tints. After I refused to pay, I was intimidated out of the door. No glasses AND no refund. When I contacted my bank about the dispute they lied and told them that I got the glasses. BBB is next . In Short don't go to East Orange Eye care Center. The equipment is outdated and broken down too . read more

I didn't have any type of insurance. When I went in the staff was super friendly to me. I booked my appointment in advance, when I went in for my eye exam it was super fast I got my glasses that same day. And it was affordable even though I didn't have insurance at the time I paid around 100 for everything! read more

Consumer beware. Do not waste your time. This place is extremely unprofessional and the staff and provider are very disrespectful in their engagement if their patients. I was mortified by the handling of my experience from start to finish. In short, we scheduled an appointment 1 1/2 month prior to our visit. After waiting an hour with my family we were told that they could not see us at this location. We would have to go to another location. I asked yo speak to the Dr. Considering that we had to rearrange our lives to make these appointments and he was extremely rude. Told us it was not his problem but ours and the raised his voice and demonstrated not an ounce of remorse or respect. The store itself looks deteriorated, unclean and stone aged. If your in the market for a quality service provider, professional environment and a clean and update establishment, this definitely is not it. read more

I wish Yelp had ZERO stars. The place and people are the worst of the worst. My eye exam was preform by John ( we'll leave his lack of professionalism for later).. oh no he had none. My intent was to purchase three pairs of glasses because I haven't had a new pair in a long time. The lady with blonde hair, black roots sporting fifty looks was lukewarm in the beginning. Their selection of eyewear is very limited and outdated so I end up selecting two pairs of glasses from the Davis Vision Collection (DVC). The first pair would be $25 under my coverage and because the second was also part of the DVC I couldn't get the saving it be at a sale price of $80. It was going soso until I found the third pair which blondy quoted $140 and down the hill, we slid. When I address the allowance I have under DV off designer frames she quickly became offensive in her attitude and tone and manner. I pulled out DV benefits card to make sure I wasn't wrong but NO it was in black and white. She now starts to overtalk me with hope I would back down but when things are factual there FACTUAL. I was like I see where this is going forget the other two let me just get the first pair and I'll check with DV about allowance off designer glasses. She didn't like that then says, "No I'm not gonna serve you because you gonna be a problem." I seem like because she was gonna make a lot of money off my buying three pairs of eyewear her excuse became I'm not gonna serve you. I don't argue with people like her I write reviews and file complaints because she was not following DV policy. The eye doctor was sitting four feet away from said and did nothing it's an indication that her nasty attitude and demeanor have happened before. The only good thing about this place is the African American receptionist. To be continue...... read more

This place is awful. I just wanted frames and this place offers a good selection of frames. I walked in and told the manager that I just wanted frames. She asked if I was going to use insurance or pay in cash. I told her I had insurance. I told her the name of my insurance and she told me that my insurance only covers frames in "this section." Then she said this section (points to designer brands) costs 120 and so on so forth. No tags on any frames so you do not know how much these frames cost. Mind you, I have read my insurance thoroughly and another optometrist biller had explained my insurance. My insurance clearly states that I can choose any frame I wanted and they will cover 130 and 30% of the remaining balance after 130. I explained my insurance to her and she proceeded to pass me on to another person. This other person took down my information and left me standing there for another 30 minutes. No one seems to know what they are doing and no one really looked up my policy to see what my insurance covered. I finally got fed up and asked when it will be my turn. She said I was next and I reminded her I was only there for frames. Long story short, after I tried on a few frames, I chose one from the "120 section." She said she had to go to the back to ask her boss about the price, which turned out to be 300 dollars! WHAT?! AND they wouldn't give me 30% off as clearly stated on my insurance. They had a printout! Their excuse was "You know insurance will tell you that but they really don't do it." What?? I was out of there. So please read your insurance before you enter this place. Ask for the price before you tell them you will be paying with insurance. read more

Had it been four years ago, I would have given this location a higher rating - for one reason. Other eye doctors refused to answer questions about whether my insurance covered everything (I'd had bad experiences with 'in network' optometrists tacking on all sorts of added fees), and whether they stocked the frames my insurance offered at no extra cost (which they did.) I happily had an eye exam with no added charges, and a co-payment of only $10 for my contact lenses. My experience since has been negative, to wit: (1) Though my insurance covers a routine exam each year, the doctor told me that only applied to diabetics, and that 'routine' must mean having a GP have a patient read an eye chart, and that I'd have to pay a $50 'specialist co-payment'! (I was on the mobile for what seemed like ages before I reached the insurer - I was covered). (2) Since I only am covered for hardware once every two years, I asked for my eyeglass and lens prescriptions. Though I had obtained my last pair of glasses at this location, the prescription he gave me did not include my bifocals or astigmatism. When I pointed this out, he said, "Oh, you want bifocals?" (Yes - the pair I'm wearing are from here!) I would have given them a good rating when, unlike any other 'in-network' optometrist, they were honest about what was covered - others wouldn't clarify, and just told me 'you have to make an appointment.' But my impression now is of an inefficient operation. The only reason I'd go there again is that local optometrists still refuse to tell me what is covered - and I had a terrible, past experience when I faced huge extra charges. read more

I have been going to East Orange eye care over 3 years. The visits with the doctor has been very professional in the past. ... I need to get my son's eyes checked and so I called expecting to get an answer however the phone was not working. I decided to drive over to the office to schedule an appt. I was helped. As I was leaving John ( I came to understand is one of the owners) began CURSING about the phone service, I said there is customer in the store and HE SAID "HE DID'NT CARE, HE LOVES to CURSE. I told him that was VERY UNPROFESSIONAL and HE SAID HE DID'NT CARE AND HE continues to CURSE THEN HE TOLD ME to get OUT of the store or HE WOULD CALL THE COP.S. I told him he just lost a customer. I must say I have recommended my church family as well as others to get there eyes checked there in the past. I WONT DO IT AGAIN." read more

Run! Don't walk away from this so-called business. Run! Rude, unorganized, unprofessional, incompetent. My insurance company did not recommend that location, but I always try to support small businesses located in my home town. I was horrified when I witnessed the store manager actually yelling at a teenager, and insulting her father rather than admit that the store lost their glasses. I watched the staff frantically fumbling around with stacks of crumbled unorganized receipts. I waited for 35 minutes while Miss Nasty Attitude texted on her phone, snacked on chips, and pretended to do her job instead of assisting me. The one employee who seemed knowledgeable and customer focused tried to explain that the missing glasses probably resulted from confusing a two customers with the same name (junior and senior). Her colleagues were in such a manic state, they did understand or listen to what she was saying. After obtaining the manager's name and expressing my reaction to seeing the yelling and chaos, I left. Now I know why my insurance company did not recommend that location when I inquired. If the rating scale allowed, I would rate "MINUS 1 star." read more

This place looks like as if someone literally threw up on the carpet and tried to cover as much carpet as possible in throw up and they never even tried to get the stains out . And then there is this offensive odor in this place. I am not a fan and not a customer. I hope they do not locate my number in the caller i.d and try to convince me to come back. No way I'd agree. A waste of time. read more