The entire pharmacy staff here needs an indefinite vacation, or better yet- promoted to customer…read more They lack simple customer service skills and are rude. It's very unprofessional and looks miserable in there.

came here tonight for medication pick up for my son. Super kind and fast service. 10/10read more

With all the people they have back in that pharmacy you would think service would be better than…read morewhat it is, they have that I don't give a dam attitude knowing some people come in there not feeling well they will drag azz filling presciptions with about 6 techs back there. Every time I go there someone is always at the counter complaining about their prescription. They are good for texting for prescription pickup, then you get home they texting you that same day for pickup then they be rude on top of that.

The customer service at this location is abysmal. I am likely filling my last prescription here…read more Over the past 3-4 years, it is hit or miss if they have medication you need on hand. It is hit or miss if they will have your prescription filled after CVS sends a text stating your prescription is ready for pick up. I am not talking anything extravagant, it can be vitamin or pain pills. They are often flippant in their responses with little to no regard for the customers medical need. My doctors have had to call multiple times to get my prescription filled. Explanations have ranged from a safe that could not be unlocked for days to trucks not delivering medication for days. Today, i was told the truck did not deliver the medication. There have been several times I have been told my presecription was not ready by staff and the pharmacist intervened, handing them my medication from the lettered bin. I understand different cultures have varying ideas of what decent customer service is however, CVS should train their employees and ensure they meet CVS standards. Previous pharmacists have tried to improve the customer experience, but they soon left. This is a convenient CVS with a drive-thru which probably helps retain disappointed customers. After my prescription is filled, I will find a new location or a new company. I now have a better understanding as to why Amazon and Walmart are successful in this industry. Good luck if you try this location. Be sure to pack plenty of patience and I hope you get your meds on your first visit. Update on 8/10/2025: Received text from CVS to pick up script and gave them a couple of days to actually fill it. Arrived to the drive-thru today, 20 minutes before the pharmacy closed. The gate was pulled down though the lights were on. After several minutes of waiting, a female voice said the drive-thru was closed and that I had to come inside to the pharmacy. I went inside and paid for my prescription. I asked if the syringes were included/in the bag. I was told no. I then showed my prescription to the cashier which reads, "Inject 1 mL into muscle" and asked where the syringes are that I needed for this prescription. The cashier asked a woman in the pharmacy and came back to the cash register and rang up a bag of syringes. I sent pictures to a medical doctor to confirm the syringes were the incorrect type because the bag of syringes was marked for subcutaneous injection of insulin. The doctor was appalled, stating that pharmacy personnel should be able to get the correct syringe and if not, they should have asked the pharmacist. So I will return them to a different CVS pharmacy tomorrow with the hope of getting the correct syringes. Tomorrow will be the 3rd trip to CVS to get what is needed for one prescription. Avoid the pharmacy at 8601 Martin Luther King Jr Hwy, Lanham, MD 20706 at all cost. The concerns go far beyond exceptionally poor customer service. Go to a company or different CVS thay values their customer and has general concern for their health. The personnel at this location are not "customer obsessed" nor are they "committed to help people on their path to better health" as the CVS website suggests.

This place is busy busy busy but they worked relatively fast. I was not greeted or really…read moreacknowledged when we finally got to the front of the line. But, the employees are having their own personal conversations and have seen 1000 customers before they got to me. I have empathy. I got my prescription med and life is good. I did ask if they have a restroom which resulted in incredulous looks and a big "no". No bathrooms to be found here.

I'm not around this area often but it seems like many other CVSs or Walgreens a little further…read morenorth close at 7. Found this place for photos and was happy I could get a bunch done and pick them up before they closed at 11. The only downside is I asked and confirmed with the worker, Antonio, if they call to let you know the 1 hour photos are done. After 2 1/2 hours, I just showed up hoping they were done. They were and that was great. Just wasn't a fan that there isn't any type of communication like an email, phone call, or text notifying you because I would have liked to have picked them up closer to the first hour mark.

This review is specifically for the fact that I can save time (what) to drop off my FedEx packages…read more I had no idea that this was a new thing at Walgreens. There is a specific section to drop your sections off, the sales associate scans your item, takes your phone number and BAM you're done. Easy Peasy lemon squeezy. Can't get any better than that!

Don't use the pharmacy here. Always late to open in the mornings and never have it ready when they…read moresay you do. Also, they don't like to work the window and make you come in.

The parking lot. The store size. The bathrooms. The cashiers. The self checkout. EVERYTHING!read more

RUDE COUNTER EMPLOYEES - I would give a minus five to the counter employees if I could. I spoke…read morewith two employees and both were abrupt and not helpful. My order was four tires and apparently at the time they only had three and cancelled the fourth. When I checked in, the female employee said it is not available at that location and Walmart's system does not check other stores for transfer to complete the orders, so I should have shopped other Walmart stores to find the fourth myself. That information is not clear on the website and I checked online and the tire is available today at the Landover Hills location even though she said it was not available! Also, when I picked up the car the male employee was very rude when I asked about the road hazard warranty, he just shoved the work order at me and said it's there read it, without even looking at me. On a positive note, the tire technicians were very nice and work was completed quickly. I contacted Walmart's Customer Service and they offered a gift card and much apologies for the poor service.

The times online are not true. They are not 24/7. They close at 12:00AM. In my case, they close at…read more"11:55PM". We had 5 extra minutes, why close 5 minutes early? Hopefully, once the purple line station opens up in the future, the CVS will ACTUALLY become 24/7. The one good thing about this CVS is that it was stocked and clean.

The slowest drive thru in the world. Online my prescription says ready so I expect when I call and…read moreDRIVE to your store that I'm able to get what I need when I arrive. They have been the worst for yearsssss. Always tell you an hour then when you come back an hour and 20 minutes later the prescription is still not available. Staff is rude and very lazy. They told me my prescription was ready then came back and told me they can't find it. I'm done I'm changing locations.

I normally don't write reviews but this time I had to. Dave was such a great help. He provided…read moreamazing customer service and is a gem to this store. You normally don't get that kind of customer service in other places but I'm actually glad I stopped by this cvs!

I had been all over the place to locate an item I use daily. Every single spot I had stopped at was…read moreout of it, or didn't even carry it. I even tried Amazon and had the package stolen twice. Who knew Clearasil was such a hot commodity. I was about to give up and change my skincare routine, until I stopped here. I will say, I have bypassed this location so many times because of how sketchy it looks from outside. I mean, it's a place, that if it were more pedestrian friendly, would give you the notion that it was an easy place to rob or steal from. It is so odd looking, a suburban, mall adjacent CVS with a parking lot lower than the store and you have to take stares or walk halfway down the store to use the ramp. I knew coming here I was probably not going to find the item. And if I did, it was going to be more expensive than competitors since it is technically a pharmacy. One of those two things were true, and my wallet can tell you which one. Yes, finally had the item, but definitely spent almost twice as much for it. Before heading to the register I did a once over to see if there was anything else that I wanted to grab. There was, with my hand full I finally made my way to the front. What a mess this is here. With the combination of customers not knowing what to do, not enough employees in the store working, and those employees that are in the store are way overworked to the point they can't focus on the register because they are putting out customer fires. To say that checking out was a nightmare would be an understatement. With customer's not being able to read signs, people wanting to use cash or get cash back had both the self serve registers messed up. The sole employee trying to be customers cashed out would have to run from his post at the register to the self serve registers to have those customers come to the register to solve their problems. That line went as fast as prolonged street light. Lord, watching the sole employee juggle the chaos was amazing. That man needs a raise, but we know CVS won't do that. I finally got to a self serve register, no help needed because I read the sign first. Rang out and was finally out the door, down the steps, and back in my vehicle.

The worst CVS EVER. I asked the women behind the counter 3 times how long it would take to fill a…read morescript before she answered me. They are terrible.!!! I waited 15 mins to DROP off so I just left. NEVER AGAIN!!!

the worst cvs pharmacy ever. they don't respect people's time and I had to wait for 1 hour and 30…read moreminutes to get my medicatio after they told me to wait 15 mins. I had a very infuriating experienc. will not recommend and the staff is very rude as well.

Three words: Beer and Wine!!…read more This is the only Giant in PG County that sells beer and wine! I stopped through for a quick food pickup and was shocked to see alcohol sales - who knew this was hiding from me for so long? Their selection and prices were very fair; saves me a trip to the liquor store to have these options here. The Giant store is pretty standard after the shock and awe of beer and wine sales. It's pretty conveniently located near my girlfriend's new apartment complex so I bet I'll be stopping through often to pickup last minute cooking needs.

Customer service at this store is nonexistent. I have never seen staff work so hard to not speak to…read morecustomers. It's unfortunate because the store is well stocked and large. However, it's unacceptable to walk past multiple staff, especially the customer service manager that can't even say good morning.