Excellent service, trustworthy, respectful. We have been bringing our vehicles to them for years.read more

Excellent, fast, and friendly service. Emissions are easy and you can just drive in without an…read moreappointment. Sometimes they get pretty busy with the lines. Bring $20 cash!

Italian brothers who know their way around every kind of European car. They are the ONLY guys I…read moretrust with my auto. I've had two BMWs, an Audi wagon, and my current Benz. They can fix anything, and will.always call if there's a serious issue that needs to be discussed. Expensive but so worth it.

Blatant rip-off artists. They used to have a good reputation…read moreand I was a loyal customer for 8 years...but the economy must have hit them hard because now they charge exorbitant prices for unneeded work. They told me I needed a $400 front brake job-when I took it elsewhere I was told I had 50% left on the brakes. I needed a battery-was quoted $140-they tried to justify it by telling it took half an hour to install it. A 60,000 mile tune up (air filter/plugs/brake fluid/radiator fluid) was quoted at $600. When questioned about getting a bit of a break-I was told "You want it free ?-go somewhere else..." I did-after having to pay them $90 for the 'quote/estimate'. Come here only if you have extra cash that's burning a hole in your pocket-otherwise you'd have to have a hole in the head to use this joint. p.s.-they smoke cigs whilst working on your car-it will take weeks for the stench to dissipate.

I want to be fair and objective: the first time I came here, the service was fine and…read morewell-documented. That's why I returned. But the second visit told a very different story. I'm a woman, and I believe the shop assumed I had no knowledge of car repair pricing. I have the full digital estimate saved as screenshots, so here are the facts: TRUNK WEATHER STRIPPING Quoted: $433.08 Labor: $132.78 | Part (trunk seal): $274.44 Reality: A trunk weather seal costs $20-$60 in parts. Labor is a straightforward 30-45 min job. Fair total in CT: $100-$130 MAX. They were charging 3x the reasonable price inflating the part alone by over $200. SPARK PLUG REPLACEMENT (6 cylinders) Quoted: $961.78 Labor alone: $691.03 | Parts (6 plugs + gasket kit): $213.32 Reality: According to AAA, RepairPal, and industry standards, a V6 spark plug replacement runs $150-$350 total, or up to $500 at a dealership for hard-to-access engines. Labor nationally ranges from $55-$437 they quoted $691 IN LABOR ALONE. That is simply not defensible. POWER STEERING FLUID RESERVOIR Quoted: $454.78 Labor: $182.10 | Part: $245.53 Reality: This reservoir typically costs $30-$80 in parts. The job takes under an hour. Fair total: $130-$170. They marked up the part by over $170. MOUNT & BALANCE 2 TIRES (215/60/16) Quoted: $373.74 They also added $23.79 for "Road Hazard Coverage" without asking me. Reality: Those tires run $80-$110 each at Costco or Walmart. Mount & balance is $20-$25 per tire. Fair total: ~$230-$270. I declined all four jobs. The overcharge on just these items totals approximately $1,000-$1,300 above fair market value in New Haven, CT. What I did approve (Fluid Film Treatment $199.99 and Transmission Drain & Fill $193.66) seemed within a reasonable range and I have no complaint there. If you are a woman, speak limited English, or appear unfamiliar with car repair get a second opinion before approving ANYTHING here. Bring someone with you, or check RepairPal.com for fair price ranges in your zip code before you walk in.

My father just got his car from this place and paid 800.00 and the car is still not fixed. I will…read morebe filing a complaint on this company ASAP with Consumer protection.

Normally they do a good ,but last trip, they misdiagnosed my non start by replacing the battery,…read morebut that was not the issue, turns out it was a electrical issue, the battery was checked by AAA, and said it was ok ? I will continue to use them, as I believe anyone can have a bad day. They did find a serious safety issue I am thankful for. The second shop I took it to took several hours to find that it was a lockout switch, low battery switch, control key fob ? runs well now. Thank you.

Always very accommodating. I take all of my cars there because we are a family of all women and…read moreknow nothing about cars. They keep our cars in good shape and I have never over paid for anything. They are polite and helpful. I trust them to do all of my auto work

After a few years of getting our cars fixed elsewhere, and with mixed results, we returned to…read moreKeating today. Chris was a pleasure to deal with, the service we received was excellent, and we are pleased all around. We're happy we returned to them.

The technicians here all have booze on their breath. Do I want a drinker working on my car? Nope…read more I was quoted an overinflated amount for a repair. They charge a flat $150 to 'diagnose your issue' and only compensate it back to you, if you have them do the work, right then and there. I didn't have them do it. I took it to another shop where it cost me 1/4 of what these guys quoted me for the exact same job.

Don't bother. Just don't…read more I needed an oil change as my car was overdue by maybe 300 miles. I pulled in here on my day off to get the oil changed. That's it. No more, no less. Apparently because I have breasts, I don't know anything about my vehicle. The dude who took my information insisted I didn't know what I was talking about when it came to my car year, make, model and engine size. Believe me if I'm paying for a car and for service on said car, I'm going to know everything about my car. I was also clearly not interested in the health of my vehicle because I waited so long to get my oil changed (!). Right, Captain Douche Canoe. Going over by 300 miles was going to put my car in the danger zone. The amount of upselling I had to avoid was ridiculous. I don't want an engine flush, radiator flush, transmission flush, fuel line flush, fuel injector flush...the car has ~34k miles on it. Just change the oil and let me leave. They also didn't reset the perform service indicator light in the message center. That would have been nice. No offers for a free or reduced car wash either. They readjusted my seat settings as well. Never again. This just means the next time I need an oil change, I'll work from home and service my car at Frenchy's on 150 right by my home.

After reading the only review, i almost did not take my car here. But it was close by and…read moreconvenient, so I said, what the heck. I'm glad I did because I had a great experience here. My wife and I both took our cars here today. The oil change was very quick and not too expensive, 24.99 for her and a few bucks more for me because of the extra quart needed for my Jeep. The staff was very friendly. They did recommend a few things that needed to be done but they had no problem when I told them no thanks. Although I did only go in for an oil change, I'm glad they pointed out the other issues. We both got a coupon for a free car wash, which we didn't use because of the rain. He said we had 30 days to use it, so no complaining there. We both will be seeing them again next time around. I would definitely recommend!

I had my car serviced at Mike's two times, and both times I was very pleased. I went for a routine…read moreoil and they went beyond and made other recommendations for preventative maintenance. I will be going back and highly recommend them.

Best genuine auto place in Connecticut that I've found. The whole team is professional, courteous,…read moreand gracious. I have an older vehicle that has needed a lot of work, and I have almost no car knowledge. John has taken the time to walk me through the problem in each instance, actually taking me into the garage and showing me what was going on. They've also been fantastic at working within my budget, and discussing different options very directly and frankly with me, which is very rare. Don't go anywhere else!

I strongly urge anyone considering Duddies Automotive on Broad Street in Meriden, CT to stay far…read moreaway from this shop. Joe Duddie cost us our vehicle due to his negligence, and we were forced to take him to civil court, where a judge ordered him to return our payment. Despite this, Joe ignored the court's deadline, and even after I personally reached out and gave him an extra 24 hours to respond, he never replied. Joe Duddie is not the kind of person who takes accountability. He lies, leaves out critical information about the work he performs, and when things go wrong, he refuses to take responsibility. Just like others have shared in their reviews, our experience echoes a pattern of shady practices -- Joe performs faulty work that ends up ruining vehicles, and then refuses to inspect or correct his own mistakes. This is not an honest mechanic. Do not trust this man. Do not bring your vehicle here. There are plenty of reputable shops in the area that value integrity and customer service -- Duddies Automotive is not one of them. and still no payment has been received even after being ordered by the court.

This is my place to go trying to think of what to say of how amazing the shop is I really really…read moreappreciate the work and help they have done for me, I have had badd experience with different shops with lies and fraud but this shop has helped me. I love the young lady who I talked to she so sweet and the mechanic workers amazingly amazing all I know is I had a great experience thank you idc how far I am I'm towing, and bring my cars here.