East Side Lumber is fantastic, Jeremy, Rich everyone there. They are our go to for doors, and lumber. They will custom cut pieces of lumber as well. read more

My general bought standard size skylights through East Side Lumber. We later decided to not install them, however ESL would not take them back. After discussions directly with Velux, we were still within the 45 day limit for returns for a 15% restocking charge plus shipping costs. We coordinated a return/ shipping plan with Velux, but Ed at ESL did not want to comply and hung up on us. We then brought this up with Rich who finally accepted the skylights (we delivered them to Hartland). Bottom line is my general got $85 back for skylights bought for $1383. They claim it cost $1083 to ship them back to Aurora, IL. They must have used a limousine service because UPS would have been less than $500. We will never use the East Side Bandits again! read more

I wish that zero stars was an option on this. I built a new house and my GC recommended we use East Side Lumber. I cannot express how terrible of an experience this was. At first everything seemed great, but when it came to customer service after they had my money and items on order it was terrible. Their communication is atrocious, friendliness is not a thing, and I was even yelled at by them because I was "too involved". I was putting a lot of the house together myself and I was inconveniencing them when I was reaching out. I would not get responses for days or weeks, very short and unprofessional e-mails, many voicemails left that were never returned. Avoid this place at all costs. Drexel and others may be a bit more expensive, but I absolutely regret not using them. I felt like I was dealing with a company from China. Even my GC who recommended them said he won't work with them again. I hope this helps someone else who is looking to fulfill a dream of building a new house because this company made my experience terrible and not what it should have been. read more

They made an error, and gave me the wrong size door. Never offered to fix it. I complained to the Better Business Bureau. They lied about calling me. After showing the BBB my phone records, they still offered no resolution. Poor customer service. No pride in providing quality merchandise. read more

We couldn't find the size boards for our older deck anywhere and got some strange advise from a guy at one of the big box stores about buying the wrong size anyway and that it would shrink to fit! I found East Side Lumber online and the response was great. He assured me they could help and said to bring in a board from the deck to compare. Not only did they have the right size replacement boards for our older deck which no one else carried, the lumber was beautiful, the size was perfect even though the deck was built in 1999 and the customer service was amazing. The price was even a little cheaper then what they wanted at the big box store and this guy knew twice as much as the big box store employee. The guy cut one of the boards to fit, loaded it in the car and offered some advise about sanding the deck and said to call him if we had any questions. With a business like East Side Lumber, who would even want to go to a big box store. Now we know where to get all of our building supplies. Nice job East Side! read more