During the installation of our countertop in our home, the crew dropped the countertop on the…read morehardwood floor. The most concerning part us this is that no one informed us that this had happened. We discovered the damage on our own. As homeowners we expect honesty and transparency when accidents occur, especially during our home project. After discovering this issue, we attempted to communicate with the company to address the situation. Unfortunately, dealing with the management--specifically the vice president--only made matters worse. Communication was awful, we were given conflicting information, and she continued to lie and simply ignore the situation. Home improvement projects require trust, professionalism and accountability. Sadly, our experience lacked all of these things. I would strongly encourage anyone considering this company to carefully evaluate their customer service and communication practices before moving forward.

I rented a home from him and it was nothing but problems, refusals to reimburse as-well as the…read moreliteral healthcode violations and yet he did nothing to fix these problems because he only wanted his rent money NOT to help fix the home. DO NOT USE THIS MANS SERVICES

This place is great!! They really focus on customer service. With reasonable prices, experienced…read moreinstallers, and a large selection. I looked all over for counter tops. Big box stores, other home remodeling stores, Creative Counters and Cabinetry in West Bend was the BEST by far. Love my new counter!

Do not ever have these folks touch up painted cabinets. They do not know how to do it well, and…read morethey will charge you an insane amount. Almost $4,000 for one day of work, and I now have to pay someone else to repaint everything. Value and quality are terrible. Response time is great - until you have issues to report.

Kitchen Tune-Up MKE North Shore was great to work with. Tom was very responsive, professional and…read morepersonable. I called three other companies about my job and did not receive a call back from ANY of them. Tom called within an hour. The project was completed on time, and within budget. The end result is perfect and was exactly what I wanted. Highly recommend!

I ordered a complete set of kitchen cabinets from Lewis Custom Cabinets, with Cambria Countertops…read more Fred Lewis and his wife Bonnie gave me wonderful service, and solid (fiscally responsible) recommendations. Yes, there were cabinet production delays. These were completely beyond the control of this business. Was it irritating? Absolutely. Is there any such thing as a construction job without a hitch? No, there really isn't.... Mr. Lewis installed the cabinets himself. He knows his stuff. My countertops are amazing, and the fabrication and installation was absolutely seamless.

ordered my cabinets in August 2022. I was told it would take…read more2 months to build them. It took 4 months. Mr. Lewis received my cabinets in December just before Christmas. I told Mr Lewis to install after New Year's Day 2023. They starting installing cabinets then I find out my cabinet over the Refrigerator was not ordered. I asked Mr Lewis did you not check my cabinets to make sure they were all there before notifying me? I hope it doesn't take 4 months for that 1 cabinet to come in. I also discovered the cabinets are no better quality than a lot other cabinets sold in big box stores and not worth the money he charges for the brand he sells Koch Seneca is the Cabinet Manufacturer. Shop around people don't fall for his price gouging he is over priced for what you get. I bought cabinets from Hobo's when they were open. The cabinets were better quality. I paid under $3000.00 for 17 cabinets. I drove from Texas to buy my cabinets from Hobo's. Koch Seneca cabinets are cheap press wood not ply wood. The drawers are even cheap. These cabinets were regular stock sizes not special order sizes. Mr Lewis uses this company so that he can over charge people because he orders them. You can order cabinets from Menards, Home Depot and Lowes. Mr Lewis showed up today 2/06/23 with the cabinet over the refrigerator it was smaller than the 36x24x14 I paid for he thought he could pull a fast one over on me. I took one look at it and realised it was a 36x24x12. His excuse was that since I was buying another refrigerator anyway I should just except. It was from a different manufacturer I noticed the difference right away. Do not do business with this man he is a con artist.

Kerns is the ONLY place I will purchase carpeting from. They go overboard to work with the…read morecustomer! Larry S

Very accommodating and communicative. Steve was amazing! We are so happy with the flooring from…read moreKerns.

Initially, Y's Way Flooring's communication was mediocre, however, as the carpet installation date…read moregot closer we were able to gain clarity on what they know our end goal was. The individual who came to our home for measurements was efficient and respectful. All in all, my advice would be to stay active in your communication with them and when its installation day, be present to watch the magic that comes from the installers. Workers: They were quick to arrive, steady and careful with the installation. The two who arrived came with a plan and it was executed to the T. Amazing installation and we are happy with this company. Hopefully, they can replicate this behavior with other potential clients.

It all started with Eric! He took his time sharing and explaining all of the available choices of…read morematerials and even allowed us to take samples of various floor colors home. Then, he stopped at our house to take measurements to begin the process. In less than a week we had Dan stop out to install flooring in two bathrooms. Funny guy, excellent craftsmanship, and he loves to whistle (we're going to miss that). Very competitive pricing and worth everything that we paid. Kerry

They stuck us with a full roll of rubber padding. The contract did say no returns on special order…read morepadding but they did the measuring. There was plenty of extra padding and carpet left over besides the full roll of padding still wrapped in plastic. Taylor Made management said we could sell it on Marketplace! As if we want to deal with that! They're the carpet store, they should be able to resell it much easier than us. How could an experienced carpet estimator be so far off? The installers did a great job though.

I highly recommend Taylor Floors. The show room has a huge selection to choose from. I just had…read morethem install a vinyl plank floor. The installers Steve and Brad did a fantastic job. From Tom to Tonya in the showroom were so helpful and the service was great. I have been going to Taylor for years and no complaints. I highly recommend Taylor floors, no pressure sales and they go the extra mile. Thank you

My recent purchase from Keystone was a step above any other option I could find after visiting two…read moreother vendors to get a marble shelf fabricated. The helpful staff explained that she was alone because others were mostly on vacation for a holiday weekend. But there were excellent remnants from which to choose. I got one that was better than any sample I had seen elsewhere. The estimate was 50% less than the closest quote. And I could pick it up in three business days. When I called in four days, the shelf was not ready. Two days late, I got an excellent product at a great price. I would recommend Keystone despite their communication hiccups.

I CANNOT REACH THESE PEOPLE! Is the company out of business? Very much wanted to work with them,…read morebased on a trusted friend's recommendation, but the phone number listed doesn't work. I even stopped at their office and rang the bell?! No answer. Apparently they are either shut down or too busy?! Screwed up.