Sean F Chislom, my best friend, was assaulted by staff, which he shared with me when it happened…read more Sean was wrongly discharged, put in a cab, and dropped off at his last listed address. His walker was at Crossroads, he stood up out of the cab, could hardly step 3 steps, and fell into a bush. I called the administrator twice that day. Once to report the assault on Sean along with letting the admin know that Sean was in an ambulance, on his way to the hospital. Sean F. Chislom January 17, 1966 -- December 13, 2022 (Midwest G./Sean, left his review FOUR WORDS, the DAY PRIOR TO HIS DEATH) Please re-instate Midwest G. Madison WIs review from December 12, 2022 NEVER LEAVE YOUR LOVED ONE WITH THIS COMPANY Sean told his story, I recorded audio. I have been writing his story. Please do not let your loved ones story, be one that requires writing, for the life taking care at Crossroads.

My mom has been here for almost 2 weeks. After a 33 day stay in the hospital. I was unsure after…read morereading some old reviews, but I can't say enough good things about Crossroads. Better than our UW hospital experience by a long shot! I heard they changed ownership in past couple of years. Anyway, the Nurse Practitioner, nurses and CNAs have all been wonderful and caring. It's a little bit outdated inside but it's very clean and the care is wonderful, so who cares? In addition, they cook their food from scratch (recipes apparently come from corporate) and my Mom loves the food. They also did very well on their last state audit. Not one nursing tag... impressive! Great job Crossroads!!

Ok, this place is the best. No other way to put it. THE BEST. If you have to have physical rehab…read moredone, why not get the best and come here. Sure there are others around, but come on, no need to go anywhere else but here. Why you may ask? Simple. Service. They have to have the best therapists hands done. All of them are very knowledgeable, friendly and professional. They work with you and will try hard to accommodate any schedule. I have been going here since August of 2012 for a torn rotator cuff and again after surgery for same rotator cuff. Twice a week every week and I look forward to it every time. Why? Because of the service. The people that work there are not only great therapists, but great people in general. From the moment you walk in and are greeted in a very friendly manner to the time you are with the therapist, you couldn't feel more at home and welcome. Everyone who comes in, does so with a smile and they all leave with a smile. Easy to get to, easy to schedule to your needs and friendly and professional, go here for all your rehab needs. Trust me, you will not be sorry. (Sore maybe. But that is to be expected! Right?)

I was happy with the care my mom received at the Congregational Home after a fall she had. She was…read moreonly on the rehab floor. The CNAs were very good with her. One even sat with my mom when she could sense my mom was feeling very down. The HUC on the rehab floor is Fi and she is amazing. She has everything scheduled for you before you know you need it and has transportation to and from appointments as well. All of the staff was very friendly and easy to communicate with. If a loved one needs rehab and Congregational Home is a choice you have, choose it.

After asking around for suggestions from friends. We knew that The Congregational Home was the one…read morefor us to use. They are very accommodating the with the transition from day 1. Everyone from the front office to the servers in the dining room Treat you like family.

Even though I was there last fall, I'm still in awe of poor care I received…read more There were a few caring care takers but the majority couldn't care less. I needed help during the night and waited an hour for someone to come. They acted as thoughi just woke them up. I got a guy's food the first night I was there. I called my husband crying o geet me out of there. In a rehab facility now and it's like night and day People actually care about me!

Staff kept "misplacing" paperwork, had to go in countless times to redo it. Last time I went in a…read morewoman was screaming from in her room and none of the staff moved a muscle to see what was going on.

First, 5 stars is not enough, at least 10 stars. I could not sing the praises louder or longer…read moreregarding the care and staff at Encompass Health. I had no idea what to expect when I when I was sent to Encompass Health for rehabilitation after my neurosurgery. How fortunate I was to be treated at Encompass Health facility in Libertyville, IL. Everyone is treated respectfully and they truly care about your well being and want you to get well. The therapists encourage you and work with whatever your limitations may be to enable you to get well enough to succeed and meet your goals. Therapy is conducted in the gym. Everyone is rooting for everyone else including patients. The entire staff whether it be medical, therapeutic, food service, cleaning staff, and office staff always greet you with a smile and encouragement. I want the CEO, Gemma Fletcher to know (and I am sure she does) that the entire staff are rock stars, and their concern for the patients is genuine and sincere. I did not realize how much of an emotional high the ringing of the bell gave me when I finished therapy and was getting ready to be discharged. As much as I would love to call out by name all those that helped me during my stay, I regret that I may inadvertently omit some names. Please know how much your concern was important and instrumental in my recovery. Thank you all for everything you have done for me. (10mile Bob) THERAPISTS: CIARA, JUSTIN, BARB, ANNE, JILL, HANNAH, KRISTINA, DEXTER, POWEL NURSING STAFF: HONG, PETER, MARSHA, LUC, JENNIFEER, NORMAN, CIARA, CRYSTAL, REMI, RIA, LEO, CAITLIN CASE MANAGER: NATORIA

You can not find a better facility in the northern suburbs…read more I have to apologize for taking so long to write this review. I was a patient on 6/24/24 after having hip replacement surgery. The facility was run so efficiently that I NEVER had to wait for someone to respond to my call. The food was fresh and good. I never had to wait for medication, which was always on time, the correct pill, and dosage. Did I mention how beautiful the facility was? Not only beautiful but very clean. The staff was incredible, they always had a smile on their faces, which told me they were happy to work there. Physical therapy helped me to recover as quickly as I did. Everyone was very patient and took time to explain what I needed to do. The therapist stayed with me to make sure I was doing it correctly. After seeing the horrible facility in Streamwood, my sister-in-law is currently at, I realized just how lucky I was to have been at the best facility in the northern suburbs. Hands down, you can not find a better facility in the northern suburbs!!

Strange place. They all have the same tone of voice, I was soon annoyed by the patronizing "OK"…read more(which sounded more like "not ok). PT and OT are PUSHY. NO MATTER HOW PHYSICALLY ILL YOU ARE! I was shocked to attend a PT course on Safety how not to Fall, where an elderly gentleman who had clearly soiled himself (the smell was unbearable from 2 seats over) and he was left in his mess FOR THE ENTIRE PT COURSE!!! You wouldn't treat an animal this way! Terrible! Be careful sending elderly who can't speak up for themselves! For me, Never.Again. My severe Lupus was ignored and when I saw my Rheumatologist, he said they shouldn't have made me do certain PT/OT things. Zero stars, really

My experience at Van Matre has been exceptional. If I could give it 10 stars, I would. The…read morenurses and aides were very helpful and knowledgeable. The therapists were amazing! When the Assistant Administrator asked me how my experience was I couldn't say enough nice things and I told her that my PT and OT deserved raises! My PT did me the biggest favor by postponing my discharge date a few days so I could practice my skills more. I was disappointed at first, but afterward I'm glad I stayed. My case manager kept me up to date on everything I needed to know. The food was excellent. My room was spacious and comfortable. I couldn't ask for more if this were a 5 star hotel. And I sincerely mean that - no sarcasm intended.

I am here for physical therapy. The staff seems nice but the quality of service lacks. Spent hours…read moresitting in soiled briefs and sheets. They are understaffed, many times there are no clean linens, the meals are usually inedible. The name they go under now is water's edge rehabilitation center I am supposed to be here for physical therapy but that only happens for a half hour each day.

Friendly staff and long term employees. I was comfortable having my father stay there for his…read moretherapy and get home safely.

I have to say that my time there was not great but it wasn't terrible the people that work there…read moreespecially for one CNA Mariah she really cared for all her patients she deserves a raise. when i first got there she really noticed that i was in major pain and tried to make me as confortable as possible. When she told me about options about the shower schedule she had to do a bed bath on me and treated me with dignity and made me feel confortable. From that day on i knew that while she was there i was in good hands with a caring person. There was a few more people there that always made me confortable and these people are the reeptionist i always called her georgeous and she called me hansome she made me feel at home i didn't get here name and i am sorry. there was two more people that really kicked my butt in therapy and they were Agnes and Ross they really worked me because they knew how bad i wanted to go home and they did not take it easy on me i appreciated that there were days when i got back to my room and just exhausted. This is the reason that this review is not five stars and it comes down to privacy. This is more for the second shift when the door is closed to the room it is only proper to knock and wait to be answered before coming in to the room. They had a habit of just walking in the room without knocking. There was a couple of times where i was in the bathroom and they just barged in and opened the door. Even though it is a kind of a hospital vibe when the door to the room is closed it should be considered being private and the courtesy is to knock not just walk in the door. if i ever have to go back for rehab i would go back to avondale

Eric the social worker there dose not do his Job what a joke! the rn and the cna's are great.read more

Willow field is an older facility that has a few great people on the staff, but are short staffed…read moreif the patient requires attention. The nurses and their assistants due the best they can with such a large work load. The therapy team seems to be very good as well. Dr Weinstien was assigned to my wife's case and couldn't find time in his schedule to see her in 4 days. He was able to stop her medications without any interaction with her or her family. Stopping antibiotics and pain medications seems beyond incompetents, I don't think are experience with him could have shown less concern or compassion.

The facilities are run down and the staff is too thin, one RN and two CNAs for every 30 beds. Most…read moreconcerning though is that the doctor cancelled all of my mother's medication without even seeing her. Life-dependent medication. And he will not return phone calls. Dr. Lyle Weintraub. Physical and Occupational Therapists were great.

My grandma (and my 4 year old son's GREAT grandma!) lives here. She is 104 years old and lived on…read moreher own (after out-living 2 husbands whom she adored) until about 99. She was fiercely reluctant to leave her solitude and "stuff"...but I feel she is in a good place, with good people and surrounded by other seniors - some of whom she relates to, others maybe not so much (she is a tough cookie). Being a retired teacher and very involved in politics, environment, juvenile rehabilitation (amongst many other things that make me feel slightly unworthy...LOL as she is one to look up to!) it was hard for her to accept the reality of her life. I live in SF, CA. I grew up until age 7 in Michigan, spending summers in Ohio with my mom and grandma, sometimes my older brother too. My grandma taught me many things. I lived in the moment with her, picking berries as we floated down the river by her home on a canoe, to later make pie. We played piano, did ballet, wrote letters, cooked many meals, told endless stories. She taught me how to sew, how to make an entire outfit. I could go on and on about this amazing lady but this review is about Sunrise, right? Well, I have been here once. I plan to go back in the next few months. The 1st time I went, my son was 2 - now he is 4. The place is clean, well staffed and has upbeat lively old time music playing in the background (think "somewhere over the rainbow!"). I was worried about seeing my dear grandma in a "home." She took care of her parents, avoiding nursing homes for as long as possible. She took care of her ailing husbands in the same regard. So, to have to see her in a place that she worked to avoid putting those she loved....was hard. Sunrise helped alleviate this anguish with me. The people were warm, engaging and helpful. While I was there, I did not see too much interaction with my grandma. This worried me. It made me wonder how she was treated while I was not there. They would abruptly enter her room, do what they needed to do and then leave. I removed a star because I would have liked to see more warmth and engagement. I will be back soon and will observe any updates and report. But I can say, if you are considering an assisted living situation for someone you love - this is a place to consider. They do a good job here.

Mom was here for a year and I would rate it the only place to have your family staying. I would…read moresay that the care givers are the BEST anywhere..