Amazing care all around The 24hr hotline was especially…read morehelpful in giving us the peace of mind Every staff is full of empathy and knowledge Thank you for helping our sister cross the bridge Bless you all

I had the chance to have a family member come here for hospice and the nurses here are true…read moreprofessionals. They comfort and care for everyone with total respect. There is always someone there to ask questions and monitor the health of all patients. Parking is tricky as they don't validate and have valet. There are plenty of metered parking nearby.

My mother was at Arbor Village, the memory care wing, of Geneva Crossings for 3 1/2 years. The…read morecare she received was excellent as she was always clean, cared for in a timely manner, food was very good and communication was consistent. I felt my mom was always safe and I never had to worry about her. In 2020, in the middle of the pandemic, the director asked me to move my mom as they said she was too much work. I could not believe the timing as I was given 30 days to make my next decision. It was beyond disappointing and upsetting that I had to move her which was quite an ordeal. I brought her back to Illinois and thought I found a reputable facility, Arden Courts. It turned out that she was a victim of neglect and I had to move her again. The second place turned out to be problematic as she was being constantly injured and I had to move her again. If you place a loved one at Geneva Crossing, be prepared in case they decide suddenly your loved one is too much work. Very sad ending to a wonderful first 3 1/2 years.

From the owner: Located in the scenic town of Lake Geneva, WI, Geneva Crossing Retirement Community has been a…read moretrusted haven for seniors for over 15 years. As a distinguished member of the Retirement Communities category, we are dedicated to providing a warm, welcoming, and supportive environment for our residents. Our commitment to exceptional care and a vibrant, active lifestyle ensures that every resident feels right at home. Discover a community where comfort, companionship, and peace of mind are our top priorities.

I'm a former employee as a Cna I loved working with Seasons, they trained m well and the support…read morewas amazing! The care they gave there patients and family was amazing My Rn was amazing she had the biggest heart! I enjoyed working with her! I recommend them to many of my patients that I encountered at the hospital I worked with! Again I highly recommend them! Great place to work great place as for hospice patients! God Bless you and your family! During this transition!

My Brother died at seasons hospice 6 weeks ago. I have called for grief counseling 3 times and…read morespoke with 3 different people. They all said someone would call me and no one has bothered to return my call. It is the holiday season and I can hardly make it. I am going to call other facilities to try to get some help for my grief. The rooms were clean. there was no furniture in my brothers room except some hard chairs that were against the wall like a high school dance. He was admitted on the weekend and I didn't see a Doctor until Monday. Then, they told me they were stopping his food. He died that evening. Not much communication. The second shift nurse was very kind and helpful. He was the only person that was open and communicated with me. Thank God for him. I would have been lost. They seemed very caring at the admission interview. I just don't know what happened. .

AGENCY Help At Home This agency is coordinated via CATHOLIC CHARITIES and has provided care for…read moreEVERETT BREI for at least 5 years. (The primary caretaker Mr Clyde Tayor was employed by a similar agency earlier and we "followed" him to Help at Home when he switched employers) The agency phone number is 708-248-7776 and fax is 708-248-6607. The supervisor's name is Miss LLOYD. All occurances occured at the residence of EVERETT and JAMES BREI at the address listed above. ALL OCCURANCES WERE WITNESSED VIA WEB CAMERAS BY THE COMPLAINANT AND ADDITIONAL WITNESS. Only 2 years worth of complaints are being included for brevity, although to the best of my knowledge similar events occured each year/every time that the primary caretaker took any days off. 1. Although the primary caretaker advised his immediate supervisor of his planned time off well in advance, the agency repeatedly failed to assign a replacement. The only way we would find out about this is when NO ONE WOULD SHOW UP TO CARE FOR AND SUPERVISE MY ELDERLY FATHER. This was witnessed via web camera by myself and my sister JoAnn Berge, who has access to the cameras. This occured during at least 2018, 2019 2020. 2. Failure of a caretaker to show up placed my elderly father at GREAT RISK. Since he could not walk unassisted he was automatically placed at risk of falling and injuring himself. He also had dementia, and disorientation without supervision created a potentially emergent situation. THE ONLY REASON POLICE OR PARAMEDICS WERE NOT CALLED IS BECAUSE WE COULD MONITOR THE SITUATION IN REAL TIME AND BECAUSE THE AGENCY ASSURED US THAT HELP WAS BEING SENT. 3. Whenever the above situation would arise, almost predictably when Mr. Taylor was away, The supervisor would claim she did not have knowledge her employee was away (why not?) OR claim that the replacement employee was either running late or called in sick. There was no explanation given regarding why an alternate was not found OR that the family was NOT advised that there was a delay. Again, the potential risk that this placed on EVERETT BREI is incalculable. 4. These incidents were not reported prior to this time out of FEAR THAT SERVICES TO EVERETT BREI WOULD BE TERMINATED. 5. Although my father passed away on 2-8-21, this was the day the the caretaker Clyde Taylor (or replacement) was due to be at the family home. Again, I found out the NO ONE WAS COMING only because I called in advance to verify availablity. To add insult to this grevious loss, it was then that we were informed that his regular caretaker CLYDE TAYLOR "no longer was willing to care for" my father. There was no warning and no reason given for this.

Peace Hospice was phenomenal. We had a sudden need to find hospice after unexpectedly moving our…read moremother (future mother-in-law) from Florida back to Naperville. We needed a group that was local and we could not have asked for a better group of people to help us. From the director to the nurses to the caretakers, music therapist and pastor, they were so supportive and helped us every step of the way. They visited when we asked and helped us through the process. I highly recommend this caring, compassionate group if You are in need for care of a loved one. The day after our mother (future mother-in-law) passed away, the pastor married us at our home. Thank you to each person at Peace Hospice!

If you'd like your loved one to be morphined up and dead within 36 hours of entering hospice, this…read moreis the place for you. I now know if 4 families personally that have experienced the same treatment since September 2020. If you want your loved one to gracefully experience their final days do not use this company. My father was coherent until he was under their care. Within 5 hours he had no idea what was going on. Could not even go over his final wishes as they called me at 1:20 am saying your dad is about to take his final breath. What?!?!

I have nothing but good things to say about Journey care. My mom was admitted to hospice on…read moreFebruary 6th. She was taken care of in her home the way she wanted to be. The staff at Journey care were the best. Thank you to Barb the best nurse we could have asked for.