I've been banking here for decades, and every time I've thought about switching banks, I always end up staying because of this team. They greet me with respect every time I walk through the door, and any time an issue comes up, they find a way to resolve it quickly and professionally. Kelly, Ella, and the rest of the staff consistently go the extra mile to make my day. Their service, patience, and genuine kindness are truly rare. I'm more than happy with this branch, this team is an absolute gem. Highly recommend banking here. read more

Great hours and prompt service! Love the evening and weekend open hours. While I don't need it, the tellers are multi lingual and being adjacent the 99 Ranch market makes banking convenient! read more

this East West Bank in Diamond Bar is very good. I came in at 1: 59 pm on Saturday to deposit. They already closed but the branch manager Judy let me in...all the staffs there are really friendly. The lady served me, Rachel, is funny and acknowledgeable. Everyone at this brach is helpful...it's such a great experience, thank you Judy again, really appreciate! read more

EWB is the best bank /customers service you can have When I go there I'm a VIP Michico the bank associates is very ,very helpful , super nice knowledgeable and goes above and beyond and she take her time to all customer , I have Wells fargo and Bank America I never experience the excellent customer service that the East west bank provided to me if they have 10 stars I give 10 stars to Michico read more

I've been East West Bank customer for 30yrs and this branch never disappoint. The staff are friendly and always provide excellent service. 5stars read more

This is the best East West Bank branch. everyone is very friendly and knowledgeable , and willing to provide the best service in any circumstance. especially Ella and Kelly are both amazing ! I highly recommend this branch ! Thank you east West Bank diamond bar! James Tai read more

My Mom and I normally visit this East West Bank (EWB) for our financial banking needs. My parents were customers long long time ago and then stopped for a while until two years ago. Mandy Chen, their assistant manager, was the first team member to assist my Mom in opening a checking account. Fannie Wen has helped us with CD account transactions until she moved to another EWB branch. Afterwards, there was a gentleman who took over our CD accounts... his name was Kenneth Chan, but he no longer works here. Nowadays, Kelly Li is the bank representative who manages our CD accounts. Ella Gao has assisted as well whenever the main point of contact is on PTO. Thank you Mandy, Fannie, Kenneth, Ella, and Kelly! Everyone is professional, very friendly, and helpful in every way. We are grateful for their attentiveness and excellent customer service. Keep up the above and beyond world class service! Always our pleasure to bank here. For Chinese Lunar New Year, they give out red envelopes and new year calendar. Sometimes they have CD and/or other promotions. Give them a try and open an account here today! read more

This is my favorite branch because there is no line usually and the tellers are fast. Even when there is a line, it moves really fast because tellers are experienced. I'm usually in and out in minutes. Staff is always very friendly and the security guard at the door always opens the door for you - wonderful service all around! There is a huge parking lot and there is never a problem finding parking. read more

As a loan agent from the EastWest Bank, Holly Huang did an excellent job in helping my client to secure the home loan in one of my recent transactions. Since my client was out of the country during the escrow, the case was very challenging. Holly was relentlessly following up and tracking down the required documentation from my client. She kept myself and my client updated on the status of the loan every step of the way. I was very impressed by her above-and-beyond custom service, dedication and professionalism. The escrow was closed on time largely due to her effort. She is my go-to loan agent now, and I highly recommend Holly to all your home loan needs. Cheers! read more

I've been to many East West Bank branches before and this one is the BEST! The bank employees are very friendly and knowledgeable. The ladies who helped me today were very accommodating and worked quickly! I was in and out completely satisfied. Thank you! read more

Sharon provided exceptional service to me and my family at East West Bank. She was highly detail-oriented, responsive, and thorough in handling all our needs. Additionally, she was very patient throughout the process. Her professionalism and attention to detail made us feel confident and assured in all the services provided. Even though we have moved farther away from Diamond Bar, I continue to drive all the way to see her because of the trust she has built. We greatly appreciate both East West Bank and Sharon's help. read more

This is a not a review of East West bank, which is a great bank, but of a loan officer, Ms. Holly Huang, which I have the pleasure of calling my friend. I am writing this not as a review but to thank people who really love their job and care about their clients. After CTBC bank almost derailed my escrow by their incompetence (things got so bad that the sellers gave me a 3 day notice to get rid of CTBC and my loan officer or they would pull the plug), I met Holly at East West Bank. Before even meeting Holly, she had arranged a conference call with their supervising underwriter, Roger. Roger was an encyclopedia of real estate transactional law, he was accurate in everything he said and it was a no brainer to ask for Holly's help. My loan process took a little over two weeks and escrow closed in less than four weeks after I met Holly. Holly set up a chat group with my agent, transaction coordinator, and me. I had regular contact with Holly from early in the morning until late at night. Sometimes I was embarrassed because Holly would update me at 6:00 AM. Holly is amazing, she was more interested in building relationships than being a loan agent. Roger was the magician in the background moving mountains to push my loan forward. At some point my agent wanted to make me go back to CTBC and was telling me to make a decision (even though I had told her, I would never leave East West Bank and Holly). This was my open reply to her in the chat group: "there is no decision to be made. My loan is with Holly. I trust Holly and respect her. She is working very hard to expedite this loan. My relationships are only with people I can trust. I will never disrespect Holly by going to another lender. That is not how you build relationships". And this is exactly what she is to all her clients. Holly is in the business of building relationships for the Future of East West Bank. And art that is almost forgotten in today's banking world. This note is written on the balcony of a home which I would have not had, but for Holly, while I am watching the sunset. read more

I've been an Eastwest bank customer since our family moved to Diamond Bar over 15 years ago. With multiple accounts both personal and business with them, I haven't had a reason to ever want to switch to another bank. I love their services and their super friendly and helpful staff. I've always had pleasant experiences for any type of interaction I've had, especially Kelly, she is absolutely the BEST. I highly recommend East West Diamond Bar Branch to be your premier finance institution. read more

I write this review to share the experience of loan process with MLO Miss Sharon Sheng in Diamond Bar branch. I am a realtor agent and help my client finding a loan mortgage to purchase a house in Yorba Linda. After compared three lenders and my client choose to apply the purchase mortgage with Eastwest Bank. Mis Sharon is the MLO to handle this loan process for my client Mr Wang. During the whole process, we want to give her 10/10 excellent experience. She is professional and dedication. She pick up the phone for any time to answer all question related this loan. She even come back to office to handle the process when she was on the off day. We closed the case on time and my client really satisfied with her service. Thanks Mis Sharon, and I will strongly recommend her as your loan mortgage MLO. read more

This bank use to be my favorite and I would refer all my coworkers and friends all the time. Unfortunately this branch has went down hill after changes of staff. I've been a customer for over 8-10 years with multiple accounts but the service and trouble I've had to go through has been frustrating and a waste of time. You would think were the clients and were benefiting them by putting all this money in there bank so customer service would be much better. Sadly my relationship with this bank has come to a end and I'll be closing out all my accounts shortly. read more

East West Bank is the great financial institute to bank with, if you want personalized service. The Diamond Bar is our favorite branch whenever we need help with "difficult banking requests", The staff there are super friendly, and work very efficiently; you always get personal attention and never have to wait long like other banks. The branch manager Judy Wu has been especially helpful and she always went above and beyond to satisfy our banking need and explain everything in great details to provide us with the best service. The branch also always call us if there is any issue with our accounts, and they make you feel welcome and comfortable whenever discussing with our financial needs. Highly recommended! read more

Highly recommend East West Bank and special thanks to diamond bar branch Mandy Chen who is professional and trustworthy who gave me great advises as a new comer in LA. Of course no doubt on the efficiency and follow up services. read more

There is no comparison to East West Bank. As a customer since 1976, when East West was only three branches, I have seen them grow to 120 branches worldwide. The small bank service hasn't changed a bit. No long lines, the associates know their regular customers and make you feel at home. Always eager to welcome you and help with whatever you need. My Diamond Bar Branch manager Judy Wu has provided perfect service for more years than I can count. Always attentive, caring, considerate, and accessible. From my beginning at East West, fresh out of college, through today as the Chief Legal Officer of four corporations. I give my full recommendation to all, with special thanks to East West's Judy Wu' in particular, for her above and beyond assistance for so many years!! read more

Been using this branch for many many years, it used to be good but recently Mandarin service quality is decreasing a lot. They would hang up on calls, talk down to people and reject help without asking for details. Some goes as far as saying " I will hang up on you to talk to others." Avoid this location at all costs if you need service other than the simple deposit and withdrawal. Eastwest bank, even though is primarily serving Chinese communities, ironically have a much better English customer support team. read more

I've banked with East West Diamond Bar branch for well over a decade. One thing that has always impressed me is how they service clients. Recently I had to help my elderly family members to access online portal. It usually is a simple task. However, the challenge is that my family is traveling aboard and there is no EW bank locally. Due to recent scammers, additional verification is required, and the process is a bit complex. Usually, a super size bank will route you through 200 different departments and make you spend 500 hours on the phone before you get things done. I was lucky to have EW on my back. My first call got me connected with a lady named Kelly. She knows what I am talking about and started to prepare necessary documentations right away. She kept me updated and followed up on the progress daily for the next two days. She even made oversea phone calls to my family, for security reasons, to protect their assets. This may be just a regular banking process, but I am impressed with how they helped us. We don't have jumbo accounts in EW, but they always treat us like VIPs. Not just Kelly, I even get to know their branch manager personally over the years. Again, it's not because we have big money there by any stretch. This branch has a charm of a family owned business. Every client is pampered. Thank you EW Diamond Bar! read more

Do not come here or use this Bank at all. They do not clear CASHIER's CHECKS quickly and it takes the same amount of time as regular checks at other banks so don't waste your money. Don't even get me started about regular checks, takes UP TO 15 DAYS!!!!! Also, don't even think about asking for a balance verification. THEY CHARGE $15 to do that and you have no choice because their website is SO INEPT and archaic that it has ZERO abilities. FIND ANOTHER BANK! read more

Staffs are pretty friendly here, cuz you pay for all these services. This is a Chinese bank especially for people don"t know English. Definitely I am gonna close my account here soon. read more

Excellent customer services!!!! The staff is well trained and very professional, unlike other bank branch, they may not talk to customers a lot but definitely know what they are doing, I don't need to wait for 10 minutes and just try to deposit a sign check, the management is more than excellent and staff is more than professional. read more