My wife and I sincerely appreciate Rino Han's kindness, patience and expertise during our visit…read morelast week. She made a complex banking issue much easier to understand, and her consistent support across our visits means a great deal to us. We would gladly give her a 5-star rating. Michael F.

I am writing to formally express my dissatisfaction with the service my 91-year-old father and I…read morereceived at your branch today. There was a window marked for customers with disabilities, so we waited there for a considerable amount of time. When it was finally our turn, the teller, Cathy, told us to return to the regular line. My father is 91 years old and cannot stand for long periods. Unfortunately, he forgot to bring his ID. We respectfully asked whether he could still make a deposit. Cathy consulted another staff member and informed us that it should be acceptable. We also presented his credit card as verification. We were not attempting to withdraw funds -- only to make a deposit. Despite this, the process took an excessive amount of time. As a result, we were 30 minutes late to his rehabilitation appointment. This caused unnecessary stress for my father. My father has been a loyal customer of this bank for over 50 years. He was deeply disappointed by the lack of efficiency and consideration shown during this visit. We respectfully request that your branch provide better assistance and sensitivity toward elderly customers in the future. Thank you for your attention to this matter.

Brand new location. However only for the look. No one is available to…read moreOpen account, all the time no one is able to assist you all the time! No one is willing to work before one hour closing time.

Just called in, and the person who picked up the phone is so educated. He answered all my questions…read moreprofessionally.

I've been banking here for decades, and every time I've thought about switching banks, I always end…read moreup staying because of this team. They greet me with respect every time I walk through the door, and any time an issue comes up, they find a way to resolve it quickly and professionally. Kelly, Ella, and the rest of the staff consistently go the extra mile to make my day. Their service, patience, and genuine kindness are truly rare. I'm more than happy with this branch, this team is an absolute gem. Highly recommend banking here.

Great hours and prompt service! Love the evening and weekend open hours…read more While I don't need it, the tellers are multi lingual and being adjacent the 99 Ranch market makes banking convenient!

Scheduled my appt but the banker kept me waited and waited way past my scheduled time.read more

This Citibank is trash. It has the potential to be great however needs serious improvement with…read moretheir customer service. Do the employees hate their jobs? They sure do act like if customers asking to do an additional thing is so atrocious. It's your job? If you don't love working in the bank go somewhere where you love what you do that way it is a pleasant experience for everyone! Love banking with Citibank tho! Ken Tang & the guy sitting next to him were great!

Met Ms. Ellen Ho and Ms. Carol Wu at the DB branch and resolved the issues with incompetent…read moreemployees Connie Weng and Joanna Shu. Waiting for Ms. Ho to let me know where I can obtain one more box of pennies.

A Longtime Cathay Bank Customer's Account Was Compromised, Resulting in…read moreUnauthorized Transfers and a Refusal to Refund I have been a customer of Cathay Bank for over 30 years. In early March, a total of $14,590 was stolen from my account through unauthorized transfers ($2,540 on March 4, $3,100 on March 5, $3,250 on March 6, $5,700 on March 7). I discovered the fraudulent activity on March 7 at 12:55 PM while withdrawing money from an ATM, and I immediately entered the branch located at City of Industry (1250 Fullerton Rd, City of Industry, CA 91748) to inform the teller about the unauthorized transactions. I then filed a police report. A few days later, I discovered that my identity had been stolen and my Social Security number had been compromised. I immediately notified identitytheft.gov, the three major credit bureaus, and the bank. On March 12, the bank refunded $5,700 and informed me that the remaining unauthorized transfers were under investigation. They asked me to wait a few more days, which I agreed to. On March 26, my wife went to the bank to inquire about the investigation's progress. The bank just gave her a printed letter that stated that we had authorized the transfers. With no other recourse, we filed complaints with the CFPB, DFPI, FDIC, and BBB. I also visited the bank mostly every other day to explain that the unauthorized transfers were not done by me. Despite providing evidence of identity theft, the bank remained adamant about refusing to refund the stolen funds. Cathay Bank responded to all of our online complaints with the same generic response that was copy-and-pasted (other than the date) and then closed all of our cases. We were extremely disappointed and helpless with Cathay Bank's handling of the situation. We have two minor children, and we need our money. As a last resort, we contacted an attorney to help us. Cathay Bank continued to delay the process. On May 14, we received a response from the Cathay Bank attorney stating that the bank would not refund the money because all of the transfers were made from the same IP address, the same username, and the same device that logged in 10 days before the theft (around 1:00 AM on February 24). They claimed that this IP address was mine. However, upon reviewing the response, I discovered that the IP address and device were not mine. On top of that, at the same time I was reporting the crime to the bank on March 7, the unauthorized transfers were still occurring (same IP address, 3/7/2024 13:03, $1010). The bank's investigation unit was aware that my IP address was different from the fraudster's, but they still refused to compensate us. The only reason they refunded the $5,700 was because the bank was able to recover the funds. Cathay Bank also claimed that we received email notifications before the transfers, but I never received any such emails. I raised the concern that the account settings had been changed by the fraudster, but the bank insisted that my account settings had never been changed. However, the evidence provided in the opposing counsel's response clearly showed that the account settings had been changed multiple times. In one instance it even shows where a bank employee logged in and changed the settings one minute after the hacker logged in at 3:09 AM on February 29, which is suspicious activity in itself. Furthermore, my wife is the primary account holder, yet she never received any notifications from the bank regarding the account setting changes or the unauthorized transfers. This is clearly unreasonable. On May 17, I filed another police report and submitted my IP address to prove that it has remained unchanged since February. I also requested the police to track down the criminal's IP address. Since it was due to the negligence of Cathay Bank or an insider job, Cathay Bank is responsible and should compensate us for the stolen funds, yet they continuously refuse and even accuse us without substantial evidence or grounds for their justification. I have done everything in my power to resolve this issue, but Cathay Bank has left me feeling utterly helpless. Cathay Bank has made such an absurd decision. I have now transferred most of my deposits to other banks for security and urge others to consider doing the same, as the information provided in this statement is true and accurate to the best of my knowledge. Furthermore, if Cathay Bank believes I transferred the funds, I urge them to file a complaint and take me to court.

On May 18, 2026 while visiting Arrowhead Credit Union on grand in chino I witnessed a very…read moreconcerning situation involving one of your employees and a customer. The customer was yelling, cussing, calling the employee names, and becoming increasingly aggressive while she remained calm and professional throughout the interaction. What concerned me most was the lack of protection and support for your employees during the incident. There appeared to be no physical barrier or safety measure between the customer and the employee, and although a security guard was present outside, he did not intervene, attempt to de-escalate the situation, or ask the individual to leave. As the customer became louder and more hostile, it was upsetting to see the employee left to handle the situation alone. I understand businesses want to create a welcoming and personable environment for customers, but employee safety should also be a priority. Situations like this can quickly escalate, and employees should feel protected and supported when dealing with abusive or threatening behavior. It was honestly very difficult to witness such disrespect toward this young woman and your staff. I hope additional measures can be considered to better protect employees and ensure they feel safe while at work.

Opening January 12, 2026! Opening January 12, 2026!…read more 12-15-25 Monday - This shared network's ATMs are NOW OPEN! Finally a branch nearby! No more long drives.

excellent cheryl and morris very helpful good service wonderful great bank in Californiaread more

Kathy and morris great team spirit solve all my banking needs best banking services in California…read moreever!

Surprised it took me so long to write a review for this bank. Since I have been dealing with them…read morenow for over two years. For those who like to deal with a small bank, you will like them. Very customer focused. I have been dealing mostly with Michelle. She is phenomenal. Very efficient too. I once dealt with another lady that focuses on business real estate loans. She was also very pleasant and helpful. I'll try to do more business with them in the future.

First Visit…read more Exceptional service I would like to acknowledge Michelle Such a smooth transaction She was fast and efficient Friendly and made my long drive even more pleasurable Mission accomplished:) Highly Recommend Thanks for reading

I saw some negative reviews given for this branch, so I just wanted to share my positive…read moreexperience. There is a gentleman by the name Sam, who is hands down the greatest most kind and empathetic human that has ever existed. He goes above and beyond to listen, provide solutions, and does so in a timely manner. Thank you Sam for all you do. Whether it's the quick visit, the sit down and talk about options or the quick bill pays he's there to help.

Most credit unions are already a better option than any bank, especially Citi bank. At SFCU, the…read morestaff and employees treat you with respect and dignity. They can empathize with you and the fianncial needs of the current economic times. Xochitl A. a quality environment designed for professionalism, and Robert G. did his best to make sure I did not take advantage of Credit Karma's predatory personal loans! I will always come here first before doing any major life/financial decisions. thank you