Made an appointment online to come into this BoFA branch to receive a Signature Guaranteed. At the…read moretime of my appointment, I was immediately greeted by an assistant manager at the front (kicking myself for not catching her name, I believe her initials are MZ?) who helped me process the Signature Guaranteed I needed for my Treasury Direct authorization form-- all within 10 minutes. Thank you! Tip: if you're looking to receive a Signature Guaranteed seal or stamp, most financial institutions no longer administer these due to Covid. BoFA was the only institution I could find around Diamond Bar that still offer them.

Be careful with their ATM machines. They will swallow your card and not return it. Claiming to be a…read moremachine malfunction. Their ATM did not give my debit card back, which caused several of my accounts to be declined because I had block my existing card and order a new card, which takes 5 to 10 business days. They still charged me the $4 ATM fee. Bank of Scamerica

Brand new location. However only for the look. No one is available to…read moreOpen account, all the time no one is able to assist you all the time! No one is willing to work before one hour closing time.

Just called in, and the person who picked up the phone is so educated. He answered all my questions…read moreprofessionally.

We had a wonderful experience with Kelly Ly at East West Bank. She was warm, patient, and very…read moreknowledgeable, making everything east to understand. We truly appreciate her excellent service; Kelly is a great asset to the bank! Susan & Michae F.

The bank is in the neighborhood where it is very convince to get to. The service was great and…read moreprofessional. Especially the teller Ms. Kelly Wu who helped me that day. She was very patient, knowledgeable and considerate. I will definitely refer this bank to all my friends and families!

The staffs Julian and Linn as well as the teller that I regret to remember her name Julian and linn…read moreknow who im talking about. They helped me so much, they were amazing in assisting me, I couldn't be more greatful for their help thank you! for doing a great job. If this bank was my primary i would invite them to treat them to a meal. I would recommend this branch to anyone because of Julian and Linn.

If I could give zero stars, I would. This Citibank branch in Diamond Bar is an absolute joke when…read moreit comes to customer service, professionalism, and honoring their own promises. A banker here got me to sign up for a checking account promotion by promising a $750 bonus if I deposited a lot of $. Trusting them, I promptly deposited the full amount within a week. When I asked the original banker to confirm everything was set up properly for the bonus, she completely ghosted me, red flag number one. Fast forward 4 months (the required promotion period), and surprise, surprise: no bonus. When I called the branch, I was told the original banker left and I had a new banker. For two months, this new banker gave me the absolute runaround. She ignored half my calls, kept saying she was "working on it," claimed she talked to the branch manager, and then stopped answering me altogether. When I finally managed to get the branch manager on the phone, his behavior was appalling. He was completely rude, hostile, incredibly unpleasant, and to top it all off, he hung up on me and refused to help resolve an issue caused by his own staff. They are more than happy to take your money, but when it's time to pay out what they promised, they hide, ignore you, and hang up on you. Take your banking business elsewhere if you don't want to deal with scammy promotions and toxic management.

Met Ms. Ellen Ho and Ms. Carol Wu at the DB branch and resolved the issues with incompetent…read moreemployees Connie Weng and Joanna Shu. Waiting for Ms. Ho to let me know where I can obtain one more box of pennies.

Their manager is a super nice lady. She is very patient and always explains things clearly to her…read morecolleagues. I think the people who work in this branch are very lucky! Their bank is not busy at all so you don't have to wait. staff is very friendly.

On May 18, 2026 while visiting Arrowhead Credit Union on grand in chino I witnessed a very…read moreconcerning situation involving one of your employees and a customer. The customer was yelling, cussing, calling the employee names, and becoming increasingly aggressive while she remained calm and professional throughout the interaction. What concerned me most was the lack of protection and support for your employees during the incident. There appeared to be no physical barrier or safety measure between the customer and the employee, and although a security guard was present outside, he did not intervene, attempt to de-escalate the situation, or ask the individual to leave. As the customer became louder and more hostile, it was upsetting to see the employee left to handle the situation alone. I understand businesses want to create a welcoming and personable environment for customers, but employee safety should also be a priority. Situations like this can quickly escalate, and employees should feel protected and supported when dealing with abusive or threatening behavior. It was honestly very difficult to witness such disrespect toward this young woman and your staff. I hope additional measures can be considered to better protect employees and ensure they feel safe while at work.

Opening January 12, 2026! Opening January 12, 2026!…read more 12-15-25 Monday - This shared network's ATMs are NOW OPEN! Finally a branch nearby! No more long drives.

excellent cheryl and morris very helpful good service wonderful great bank in Californiaread more

Kathy and morris great team spirit solve all my banking needs best banking services in California…read moreever!

Surprised it took me so long to write a review for this bank. Since I have been dealing with them…read morenow for over two years. For those who like to deal with a small bank, you will like them. Very customer focused. I have been dealing mostly with Michelle. She is phenomenal. Very efficient too. I once dealt with another lady that focuses on business real estate loans. She was also very pleasant and helpful. I'll try to do more business with them in the future.

First Visit…read more Exceptional service I would like to acknowledge Michelle Such a smooth transaction She was fast and efficient Friendly and made my long drive even more pleasurable Mission accomplished:) Highly Recommend Thanks for reading

I saw some negative reviews given for this branch, so I just wanted to share my positive…read moreexperience. There is a gentleman by the name Sam, who is hands down the greatest most kind and empathetic human that has ever existed. He goes above and beyond to listen, provide solutions, and does so in a timely manner. Thank you Sam for all you do. Whether it's the quick visit, the sit down and talk about options or the quick bill pays he's there to help.

Most credit unions are already a better option than any bank, especially Citi bank. At SFCU, the…read morestaff and employees treat you with respect and dignity. They can empathize with you and the fianncial needs of the current economic times. Xochitl A. a quality environment designed for professionalism, and Robert G. did his best to make sure I did not take advantage of Credit Karma's predatory personal loans! I will always come here first before doing any major life/financial decisions. thank you