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    Eastern Air Solutions

    1.0 (1 review)
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    2 years ago

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    Gammon’s Heating & Cooling - Special offer

    Gammon’s Heating & Cooling

    (9 reviews)

    Our recent annual maintenance service with Gammon's Heating & Cooling was an excellent experience,…read morethanks to technicians Tyler and Aaron. Their technical proficiency was evident throughout the visit. They serviced our nine wall units and two outdoor condensing units with care, attention to detail, and a clear commitment to doing the job correctly. Although our heat pumps were originally purchased and installed by Gammon's, this was our first full annual maintenance under their service program. We had expected the work to occur in early fall or mid‑winter, but due to a high volume of emergency heating calls, the company requested that we defer to spring. While the delay was understandable, it highlighted the importance of strong scheduling and dispatch coordination. During the visit, Tyler and Aaron identified several condensate drains that had not yet been tied into the sewer system and completed that final installation step. This proactive work likely prevented future moisture‑related damage to walls or flooring, and we are grateful for their diligence. Their problem‑solving skills, tenacity, and customer‑focused approach stood out and gave us confidence in the long‑term reliability of our equipment. We did choose to upgrade to a more comprehensive maintenance plan and look forward to having our annual service scheduled just ahead of the winter heating season. We recommend Gammon's Heating & Cooling and believe the company delivers strong technical service. One area of opportunity is dispatching and scheduling. It would be helpful for dispatch to confirm the number of units at a customer's home, understand where equipment is located, and estimate the appropriate number of technicians needed. Additionally, providing more accurate arrival windows--or proactive updates when schedules shift--would help customers avoid waiting longer than expected. Overall, the quality of the technicians' work was excellent, and with some refinements to scheduling and communication, the customer experience could be even stronger. We look forward to their handyman sheet rocker coming to patch and match wall section removed and their electrician coming to correct ground fault circuit that appears to be missing a neutral wire.

    Absolutely awful…read more Since I posted my first review, we found out that two of our units were faultily installed. One led to widespread leaking (where they didn't attach the hose properly to the unit to have it drain out) that ruined our second floor ceiling and destroyed a closet. Over a year later, we started to see our living room unit leak water profusely. An agent was sent out yesterday to fix it, but lacked a ladder and said he would be back. He never was, and attempts to get someone out here again have been met with bald faced lies - "we have no record of a visit set up." These people do not install these heat pumps correctly. We have had widespread damage to our house as a result of their negligence. Do not use them EVER. Not only is their installation crappy and negligent, but their communication is faulty and suspect. Do not waste your money.

    Aire Serv of Southern Maine

    Aire Serv of Southern Maine

    (21 reviews)

    We had a pipe burst late Sunday night. After calling around with no luck, I reached out to Aire…read moreServ and was connected with the owner, Harvey. Even at midnight, He took the time to understand the issue and assured me it could be fixed. After sending him a few pictures of my boiler system, he was able to walk me through shutting down zones of my heating system so we at least had some heat. He then put in a service call for the following day to have someone come out and fix it. The tech, Joshua, arrived in the following afternoon. He diagnosed the problem and explained what he would do to fix it. It took a little bit to apply the fix due to the tricky location of the pipe, but he was able to get it done. Once the work was completed, he took the extra time to ensure every bit of the system was functioning properly.

    Total Ripoff! My boiler stopped working the other day and my usual company was unable to come out…read moredue to being short-staffed that day. I resorted to google and unfortunately came across Aire Serv. Their technician (who was very nice) came out to assess the situation and determined it was caused by a damaged pilot assembly. After calling around for replacement parts, I was told that the parts were out of stock until later in the week. Despite this, I was still charged $234 for the trip fee and diagnostic fee. I was then quoted $1112 for the repairs to be done once the parts were in. I shared this quote with my normal company and they were appalled! Thankfully they fixed the issue for less than half the price Aire Serv was going to charge me! PLEASE do not use this money-grubbing company, and instead use a local independent company if you need heating work done!

    Eastern Air Solutions - hvac - Updated May 2026

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