Everything was great! Nick and Nick did maintenance on our AC explained all the steps to improve…read morethe quality of the way it works. I would recommend these folks any time The office staff is great as well! Thank you folks!

The company is unresponsive. I called the company on Tuesday, 26 May. They were supposed to send a…read moretechnician to my home. Today is Saturday, 30 May. No one has called or came to my home. I was called by the manager today, June 1, 2026. They will refund their inspection fee if I modify my review. They also referred me to another plumbing company. They are too busy to send a technician. They said the technician called but he wasn't able to reach my number. However, the manager had no trouble calling me? I was a Director of Operations before I retired. This is what is known as Damage Control! To the Manager: If Josh called me, even at a wrong number, the call would appear in his telephone call log, date and time. If there is no record of the call, he may be a dishonest employee. I don't relish your and HR's job concerning Josh.

We've had another company work on our furnace for years and it was never perfect. We had Martin…read moreheating come in and he took care of everything. Our furnace has run excellent since. Highly recommend Martin heating and cooling.

furnace went out after 2 and half years after he replaced. called him to let him know. had no heat…read morewas told find someone else to see what is wrong it was cold for 2 days in house. if u want to freeze call him mybe. he will show up. i would not want him to keep u warm if your heat does not work.paid alot of money for replacement.call someone who cares not him

If you want the job done in a clean, professional manner, Gabriel Plumbing and Heating is the…read morecompany to use. I had Bill Gabriel plumb my entire house - well, propane, all the drains and vents, domestic water and heat pump too. The work is excellent and I was treated like a valued customer through the whole process. Highly recommend!

Bad business man. Made heat pump unusable to try to sell new systems. Actual removed the computer…read moreout of current heat pumps to try to sell new unit... Do not hire or get quotes from this company.

Bob gave me a call within two hours of posting my job and let me know that he had availability the…read morevery next day. He came over, fixed the issue in an hour, and was incredibly polite and professional. HIGHLY recommended!

Bradley Electric was amazing!…read more The cost for labor and materials was a fraction of what another electrician quoted. Literally one-tenth of what I was quoted by another company. Amazing workmanship done in a very reasonable amount of time. Spaces cleaned up after work. Highly recommend!!!

well after my own interaction with Mr. Patterson over the phone and reading the reviews here I am…read moremuch more inclined to believe Jennifer B's review above. I called versatile plumbing and heating looking for someone to come out and provide an estimate for an entirely new heating system (boiler, baseboards, piping, all of it) in a residential home. Before even asking anything about the house or the job he instead asked how many other people I had looking at the job. When I said that I have had 2 other people look at the house and am looking to have 1 or two more estimates before making a decision he said that he was not interested in a job if more people were going to look at it. When I asked why he indicated that if there were more people looking at the job then I was just interested in comparing all of the estimates and choosing the cheapest one....Which is exactly true...because thats how business and estimates work. So apparently if you want the job to be high quality and competitively priced Versatile Heating and Plumbing is not interested in providing the work. I cannot say anything as to the quality of their work as he has not done any work on my home. But as a professional myself I would not trust any business that discourages getting multiple opinions and estimates. I imagine if I had gone ahead with Versatile a heating system would get installed but it most likely would be overpriced for the installed product. After one single conversation Mr. Patterson and Versatile Heating and Plumbing are definitely not worth my trust. I would suggest you call around...there are plenty of other plumbing and heating businesses out there willing to provide estimates and honest work.

Very fast and expert service. I highly recommend. Replaced my water heater within a day.read more

Don't trust what they say, They'll look you straight in the…read moreeye and lie. They jack the price, so high, you can't breath...sigh While your hope begins to fall, they suggest you just replace it all ...that's their game, they take a simple fix and turn it into a money glitz... Get two opinions before you commit, these people ain't legit....

I appreciate the company taking the time to respond to my experience, and I want to give special…read morethanks to Paul, the HVAC manager, for his quick and thoughtful resolution. After speaking to him and going over the situation in detail, he was extremely receptive and immediately agreed that the issue needed to be addressed. He made sure it was remedied appropriately, which made a real difference. It's genuinely appreciated when someone listens carefully, understands the situation, and takes decisive action to make things right. Thank you again for the professionalism!

To get a good review first you have to show up. I booked 2 appointments with this company with Paul…read moreand he never showed up and never called.

Paul & his crew are absolutely AMAZING. I am so very grateful for them replacing old gas boiler…read morefor new wall hung w the endless hot water coming through that...no need for a water heater anymore. Truly fantastic service and follow-up. Absolutely the best company I have ever worked with in the 20+ yrs I've owned my home, and I have had many contractors over the yrs. Customer service is A+++ and I could not recommend them more. They 100% care about their customers, and are there immediately, and have helped me even when it was unnecessary due to my mistakes. Again, so very grateful for them!

Downeast Energy sent Citizen Energy out to sevice my generator. The tec named Cam was excellent and…read moreexplained he would order the part as soon as he returned to the office. That was on 12/9/2025. We called several times. Calls were never returned. Someone name Ben who claimed to the owner had excuse after excuse, such as they could not find the part and on and on. When you call the number they give you, you are told to call another number only to find that number mailbox does not work. Always got a different answer but never the truth. Finally Downeast got through to Citizens and Cam came out with the part and fixed the problem. Took about a month for a flexible pipe. Very poor customer service. In my opinion you should find another repair company that treats their customers with respect and truth

I am overdue in writing this review. At any rate, here are the reasons for a one star rating. Last…read morewinter my existing furnace stopped working. I called Citizen Energy and the came to my home in a very short period of time, diagnosed the problem and told me I needed a new furnace. my existing furnace was less than 5 years old and should have been under warranty. They ordered a new unit and installed it, also within a very short time period. The employees were polite courteous and completed the job in a short period of time. I paid the invoice and thought everything would be fine, Hoping they would do something proactively to help with my warranty claim since only a licensed hvac tech can initiate this. Well, that was one year ago and I never received any reimbursement. A couple weeks after the furnace was installed. I had a problem that the furnace would not turn on. Despite repeated calls and voicemails left with this as well as speaking with the owner, they never returned my calls did they ever provide . I ended up calling another company to come and determine what the cause of the issue was. It turns out that there was a blown fuse on the circuit board. To continue the story this past winter after the first really cold I discovered that the propane portion of the furnace was never working. It was never as a result I was only using the heat pump and my bill high. Once again, I called energy several times and left the situation. I never received a return call and I ultimately never received any . As a result, I had to call another HVAC company to come in to determine what the problem was. They discovered that it was a simple switch that was not set correctly. However, I was charged $600 for this discovery. Had citizen energy done their job correctly. None of happened. In summary, I would tell any customers who energy buyer beware. At first, it may seem like they are very efficient and are very interested in serving you well as a . But, in my personal experience, I found that once they got , there was no service after the initial sale they would not even return my phone calls.