Nothing but positive service and professionalism from Arco Security!!!…read moreThey are always there when you need them and returns all calls promptly.

ARCO updated our house alarm system and also installed a new system in our condo. I highly…read morerecommend this security company .

Pat Kerins electrician are THE BEST. Pat and Steve know their stuff! We were first-time homeowners,…read morebuying an old house and wanted to make sure the original wiring was actually safe now that we had full access to the place. We knew we wanted to hardwire smoke detectors too, but wanted to find someone who give us an honest assessment of what else needed doing and what just could be done. We were getting the runaround with some of the chains but someone on Nextdoor recommend Pat and Steve and when I spoke with them I just felt like they were honest and trustworthy, I'm so glad we booked them! Steve and Pat paid so much attention to our house and helped us understand how the house worked, all the considerations for the things we might want to do, and gave us incredibly fair prices and did excellent work. We've had them back a few times as we have upgraded quite a few things and added new circuits and a new subpanel. They've caught things our house inspector missed and have talked me out of things I didn't need or could do later. Never an upsell, just good honest experts practicing their craft. Our kids love having them over as well--really great guys. A quick story: We wanted to add another ceiling light to our hallway on the top floor, and Pat and Steve drove around to a bunch of old hardware and antique stores and found a nearly perfect match for the other 1930s fixtures--you wouldn't know it wasn't originally there! Just real attention to detail and customer care. Above and beyond.

It's rare these days to find people with this level of honesty, professionalism, and integrity. Pat…read moreKerins and his father came to our home on very short notice when our air conditioning stopped working. They spent more than three hours in the heat carefully troubleshooting every possible electrical cause. They were incredibly thorough, methodical, and explained everything they were checking. In the end, they determined the problem wasn't electrical at all--it was an issue that needed to be addressed by our oil/HVAC company. Despite spending hours diagnosing the problem and saving us from chasing the wrong repair, they refused to accept any payment. That kind of honesty is almost unheard of today. Many companies would have billed for the time regardless, but Pat and his father genuinely cared more about helping us than making money. They are knowledgeable, hardworking, respectful, and truly exceptional people. I recommend them without hesitation and will be calling them first for any future electrical work. If you're looking for an electrician you can completely trust, look no further.

When I called about the issue, he was very loquacious and appeared to want to help ( this continued…read morewith subsequent calls). The two service men who were sent out also were very nice, and had multiple calls to "boss" I put my trust in them , who told me it wasn't a breaker issue , but it was my gas stove that needed to be replaced Of course I did this fearing I'd cause more issues if I didn't. Results were that it was a breaker and I didn't need to replace my stove This cost me thousands of dollars. Moral of story , get a number of opinions !

I had a small repair job (outdoor outlets stopped working) and they took care of it quickly at a…read morevery reasonable price. They are now my go-to electricians for my home. As a widow who now has to manage home maintenance on my own, I found Mike and other employees a pleasure to work with, which is not always the case when I deal with various trades.

Buyer Beware!! Service update (Tee W.)…read more I am extremely disappointed with the service I received from StarTech. Several years ago, I invested nearly $8K in a home security system and home theater installation. Recently, with a business trip coming up in two weeks, I discovered my security cameras were offline...a recurring issue since installation. Although I've always been willing to pay their $100-$150 service fee to get their cameras back working, this time the experience was unacceptable. The representative I spoke with was not only rude but extremely unprofessional, repeatedly lying about submitting my "urgent" service request. Despite following up for three days straight, I received no response. She even went so far as to hang up on me after I introduced myself, only to avoid answering when I immediately called back. Her behavior was erratic and unacceptable, so I asked her to have the owner return my call. I finally received a call back from the owner, Eric, who accused me of being rude to his staff and refused to service the cameras he had installed. Instead of acknowledging my years of business with them as an easy going, paying customer, he dismissed me outright and told me to find someone else. As a result, I was forced to leave my home unsecured for weeks until I was able to find a new technician who installed a more reliable system that hasn't had a single issue since. I regret trusting Eric and his team to handle the job. I strongly caution anyone considering this company. They will happily take your money, but they do not value their customers or stand behind their equipment or work.

Very high level of quality and technical knowledge - the main installer Eric has been doing this…read morefor decades and is a whiz at alarm systems. All at a reasonable price with excellent customer service. Local family business.

The other night our doorbell rang and no one was there. My husband and I then noticed that the box…read morewhere our bell rings inside the house was humming. After calling some handy people and looking up the diagnosis online, we figured out that our doorbell shorted out. Luckily, I was told by a family friend to immediately disconnect one of the wires from the box to stop to the humming. The next morning, I called Mister Sparky to schedule an appointment for an electrician to come out and fix our doorbell. The earliest appointment I could get was two days away. I took the appointment and was given a range of 3 hours for when he would show up. I asked how much it would cost to fix the doorbell and I was told that it would be $59 for them to come out, but that they would have what it took to fix the door bell in their truck. I did not call anyone else since I thought this was a reasonable price. The electrician did show up on time (and I also got a call about 45 minutes before hand to make sure I would be home). He laid down a small rubber-like rug to prevent the floors from getting dirty and wore little booties around the house as well. He was also very polite, patient, and answered all of my questions. With that said, I feel like I was very misled about the cost. The electrician informed me that it cost $59 for them to come to the house, and then the diagnostic services for fixing my doorbell would range in price from $99 to $199. Meanwhile, I had told the company on the phone exactly what was wrong and told the electrician exactly what was wrong with the door bell upon his arrival. Although the electrician completely agreed with my diagnosis, it still cost an additional $99 for him to make the diagnosis. From there, it cost an additional $50 for him to replace one door bell. So as you can see, what I though would be under $100 to fix a door bell, quickly became over $200. So although the service was completely fine, I was extremely dissatisfied with the price since it was a lot more than what I had expected. Update (1 day after I wrote the original review above): I have to say that my husband was a little upset that I didn't call the business first to express my disappointment before taking to Yelp. The manager from Mister Sparky called me back this morning and explained the call center process and that customer satisfaction is very important to them and a part of their mission statement. He was able to refund the diagnosis fee this time (explaining that this would not apply to future visits). I have to say that the unknown diagnosing fee was the ONLY thing that I was disappointed with during the visit. Now that this is remedied, I was absolutely satisfied with everything, including how they handled my complaint. The only reason why I'm not updating my review from three stars to five stars is because I truly feel that it is important to explain the likely fees to the customers before the visit. The manager did say that he would pass this request on to the call center. Other than this though, Mister Sparky was really fantastic - they took the time to explain the pricing (once they were here and later on the phone), answer all of my questions (which there were many), polite, patient, on time, clean, and they fixed the problem. I would absolutely recommend them to others in the future.... just make sure that you ask in advance about the diagnosing fees....

I was extremely pleased with the work of my electrician from Mister Sparky. He was knowledgable…read moreand very dedicated to his profession. My project took a long time, 10 hours to be exact, and he worked hard the whole time with only a very short lunch break. The prices were competitive and he didn't have a problem parking in Beacon Hill as many professionals of this type of work do. I will be using Mister Sparky for all of my future electrical needs.

I loved the idea of using a local business. The owner came out and gave me a quote for the alarm…read moresystem upgrades. When I tried to schedule the work, the owner said he would get back to me on availability and didn't. I would follow up and get the same response that he would get back to me with availability. Finally, I gave up and went to the Honeywell website, found another company and got the work done for less money. Total waste of time

Thank you so much Safety Signal! Such an amazing family owned business with a fantastic team! I…read morecan't thank you enough! Highly recommend!