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    Arco Security

    4.2 (5 reviews)

    Services - Arco Security

    Security monitoring services

    Security system installation

    Security system repair

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    2 years ago

    ARCO updated our house alarm system and also installed a new system in our condo. I highly recommend this security company .

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    1 year ago

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    12 years ago

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    11 years ago

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    Alarm New England - touchscreen panel

    Alarm New England

    (16 reviews)

    I was a long‑term customer of Alarm New England for eight years, and my experience steadily…read moredeclined over time. What began as a positive relationship eventually turned into repeated billing issues, including double charges and unexplained fees that required me to cancel autopay and change my card information. A major concern for future customers: Alarm New England locks their Honeywell Lyric panels with installer codes that they do not provide to the customer, even after the contract is fulfilled and the equipment is fully paid for. When I asked for the installer code, I was told I "did not have access" to it. This effectively prevents you from using your own hardware with another provider. Only after I sent a certified termination letter did the company suddenly reach out, offering to reset the code, but only if I powered the old panel back on, which I had already replaced. Service quality also declined over the years. One simple sensor installation took nearly an entire day, and phone hold times were often 20 minutes or more. I was also quoted an extremely high price for a basic battery replacement, which came with pressure to sign a new multi‑year contract. I have since switched to a local company that provides full access to my system, transparent pricing, and no long‑term contracts. Based on my experience, I would encourage others to research alternatives before committing to Alarm New England.

    I am 70 years old and this is probably the worst company that I have ever experienced dealing with…read more There monitoring service is actually worst than the products that they install. False alarms that they can't correct without hundreds of dollars in extra charges and long wait times to get resolved.

    Buttonwood Communications - HDMI balun hidden behind TV

    Buttonwood Communications

    (5 reviews)

    Dorchester

    They suck. I called several times and even filled out their online quote option only to finally get…read morea call back with zero follow thru. Just poor business practice. If they're to busy, just say so, that way, my time isn't wasted.

    We looked around for someone to install security cameras on our house after both of our son's bikes…read morewere stolen from the yard! Our experience with Buttonwood Communications was great. They were friendly and were able to provide an estimate of the work. Brad, the owner came to house and walked thru our property and gave us some feedback on the best spots to place the cameras to capture the property. He was great with giving us options for what we wanted/needed as well. We decided to go with 4 exterior cameras to cover all doorways and the side alleyways. We purchased the DVR that could handle up to six cameras so that we had room to add more cameras if we needed to in the future. Brad installed everything and then took the time to walk us thru how to review the footage on the DVR and also set-up our smartphones so that we could view our property at any time over the web. Since the installation we have provided the police footage of a motorcycle being stolen from in front of the house AND of someone committing arson to my neighbors house (lucky camera angle). We feel so much safer. From start to finish we had such a positive experience with Button Communications and have referred them to neighbors and friends!

    XFINITY - Our cable wires were hooked around our working water faucet and hose. Extremely dangerous and wasn't taken seriously

    XFINITY

    (671 reviews)

    West End

    There "packages" seems questionable. Cell phone service and WiFi service, I have to go back and…read moreforth. No one person seems to know what the other charges ‍

    I was Xfinity for two and a half years in my Boston apartment. While I started at the promotional…read morerate of $40/month I was paying $95 at my second anniversary. Is the service improving that much to have affected a more than 100% increase? Also when I went to cancel my service due to a move, I first spoke with someone who was trying to push for me transferring my service to whoever was going to be taking over. That they would offer them a good rate of $65/month, $30 less than what I was spending. I was confused at first and then peeved that they'd have the audacity to try to both use me to help them get a better better rate with the new tenant and also tell me Id been paying at least $30 more than what I couldve been paying. I should've just hung in though because at least that guy seemed the least bit competent. The next agent I spoke with said I needed to wait 15 minutes on the line to cancel my service. When I questioned this, they told me that they need my consent throughout the process, and I reiterated that I gave them my consent, which is in all other world scenarios a one-time process. That they can cancel my service and follow up with an email confirming cancellation. She said as an alternative they can do this by email but it'll now take 3 days for me to receive a response. When I questioned the discrepancy between 15 minutes and 3 days, she couldnt give me a straight answer. I asked to speak to a manager and they asked why. I told them I didnt trust that my request was being taken seriously or that it would be fulfilled as requested, which was to remain online for the duration of the month. Turns out I was unfortunately right. They cancelled my service the same day, leaving me 14 days without internet. I wasn't going to call back after that. Abominable customer service. If you can avoid them, do.

    Ace Locksmith & Security Systems

    Ace Locksmith & Security Systems

    (33 reviews)

    I had Ace come to my home a couple of months ago to re-key two doorknobs. After they left, one of…read morethe doorknobs would catch occasionally and not open even though it wasn't locked. I lived with it for a while as it would open after jiggling it a little. Recently, it got worse, so I called Ace to come and look at it. When the tech got here, he said they "don't fix that" but he could replace it the doorknob. He was here for maybe a half hour total and installed a new $40 doorknob. I was charged $307 dollars. Apparently, I was charged $90 just for the guy to drive here and $175/hr (one our minimum). I found this to be absolutely outrageous, especially given the fact that I didn't have a problem until Ace re-keyed my locks. I will never use them again and I strongly suggest that you don't either. It's no wonder people can't afford to live when business screw people like this. Disgusting.

    This locksmith is SUPER, their keys always fit whatever I am trying to duplicate. They are most…read morehelpful, I live in Boston and don't mind traveling out to Norwood to have them complete my work. I have bought small safe's from them, they are so helpful and I would not go anywhere else for keys or any item they carry. They are the best, you can't beat perfection! The owner is pleasant and the folks that work there are happy to help with your questions. They are great! Lucinda M. De Patto, Roslindale (Boston) This outfit is a 10 PLUS!

    Arco Security - securitysystems - Updated June 2026

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