I wanted to open an IRA at Bank of America, to roll over a retirement account and sat waiting for…read moresome time to talk with what I was told was "the one of only 2 people here that do that." When I finally met with him, that man said he knew what to do and I spent some time with him after which he copied my ID and filled out what he said was the IRA form on his computer adding I would likely get approval from the bank that evening or by Monday. He then said would call me with the IRA account number asap And spoke at length about how wonderful Merrill Lynch was. Monday rolls around and no call. I call him again and he says I will have the IRA number by Tuesday but Tuesday comes and he calls and tells me I didn't complete "the form" and submit it. I said I had no idea what he was talking about and, trust me, he bold faced lied in telling me he had previously told me on Friday and Monday that I needed to submit "the form" which I again said I knew nothing about. He kept insisting I had failed to submit that seeming ghost form despite he's "repeatedly telling" me to do so. I then go to the bank and ask to speak with someone about this and was told I would have to see this same individual. Needless to say, I would advise anyone considering opening an IRA to avoid this bank like the plague!!!!!!!!!

****** caution *****…read more this branch phone number has been cloned by scammers saying they are from bank of america. they will tell you that someone applied for a charge in your name and give you the last 4 of your ss#, they got mine wrong. after they are done they will tell you that they are going to transfer you to a credit security company to confirm the lock out and "protect" you. these guys happened to name the one i use. so, during our chat i checked mine....no attempts. they are persistent...it took me a few minutes to get him to crack, but i got him. i learned some new foreign words.... this is the 4th time i've had this fraud attempted as bank of amerca. i contacted b of a and there were no records of a charge application. variants of the scam include checking on false charges on a b of a card i don't have....always check the phone number that pops up while you talk to them......

I've been a customer at The Savings Bank in downtown Andover, MA for over 4 years. From the first…read moreday I entered that establishment, I've never been treated less than a VIP. I love how they eagle watch my checking account, always on the alert for suspicious activity and immediately notifying me when there is such activity. I've used all types of financial institutions during my life time, I've never had such a comforting sense of individualized and personal customer care from any bank I've ever used. The staff at this bank just knows how to make you feel like you're part of their family. Always offering great advice on handling your personal finances and expediently delivering on everything they commit to. It's a small, privately run establishment but, like they say, big things do come in small packages. And here's a true testament to that: Just 9 days ago, I lost my pride and joy pup, Riley, to a hit and run driver. We had just gotten back from a 1/2 day in the woods playing all kinds of fun doggy games. In an instant he was taken from me. Since Riley was 9 weeks old, he use to go to The Savings Bank with me whenever I was making bank deposits. He just loved everyone there because they were all over him, spoiling him with tasty treats and lots of praises. When they all heard about Riley's demise, each and every one of them stopped what they were doing and came to me to console me with heartfelt sympathy and genuine empathy only found in the deepest of kind souls. Exactly 8 days later, I received the most beautiful sympathy card signed by the entire staff at TSB. I was in tears over how sincere this thoughtful sentiment was. I must mention the main people who make this operation the best bank in town. Starting from the top, Maria, the branch manager, who has professionally and watchfully guided me out of potentially financial devastation. She's real, she's honest, and she's down to earth. Love her! Then there's Elizabeth, the Accounts manager. The same as Maria, sincere, sweet, and genuinely concerned about the welfare and security of your account(s). I recently had the privilege of running into Elizabeth and her awesome beau at a restaurant. We all sat together and enjoyed great memories of Riley and shared many wonderful personal stories. A great bonding experience! There's a gentleman there named Matt B. This guy can light up a stadium with his warm, genuine personality. Matt is never anything but right-on with his professionalism, compliments, impeccable manners, and jovial disposition. He runs deep and, for a young guy in his early 20's, exhibits great promise for a very bright future. The teller, Despenza (hope I spelled that right!), is yet another teller who is spot on with superb customer service. Sweet, loving, and down-to-earth, just like they all are. All the other employees there always smile at me and wave from a distance. That's just how they all run, and it's awesomely warming to go there on a weekly basis. Not being a big corporate bank has a lot of merit. You might give up a few perks the big banks offer but, in return, you get the best attention to your financial needs on a very personal level, they never treat you like just a number , they work with you, not against you, and, the most important, they're always watching your back, and you can't help but notice the pride they take in doing so. I can't say enough good about them. I just hope I don't lose a one of them to another financial institution because they're so darn good at what they do. Love you guys!!!

I'm So Happy That I'm A Client of this Wonderful Bank!! I'm A Client of the Methuen, Massachusetts…read moreBranch on Burnham Rd.,...and Whether I Go In To Make A Transaction, Go Into the (Easy to Use) App, or Call With A Question or Concern, I Always Feel Like I'm Their Only Client!! I'm NOT A Rich Person, and Like Many People, Live Pay-Check to Pay-Check, But Everyone, From Assoc. Branch Manager-Nancy LaMonica, to the Tellers, ALWAYS Trea

Great rates, but be prepared to wait in long lines and they only have a few branches so also be…read moreprepared to pay ATM fees if you are not able to get to one of theirs which are few and far between.

WORST customer service ever! I have a fairly large estate check I just wanted to deposit. The…read moreteller just slid it back to me and said I can't. I'd need an estate account. No info on how to go about it-she just basically dismissed me. So I made an appointment online. In the info box I wrote I needed to open an estate account. They sent me a confirmation email with the list of things I'd need to bring. I took the day off to make this appointment. I went in and they wanted my EIN number. I gave it to them. Then they said they needed an actual letter from the IRS. I've been asked a few times for this number- including the people that issued the check- none of them ever requested a hard copy of it. Why didn't they include that with the list of things I'd need?! They treat their customers like they're some kind of scumbag trying to pull something. I wanted to deposit it- not cash it and run out on them. They used to be good. I even referred a friend who opened an account with them. My family had been banking there since the early 80s when my mother worked for DEC. Great way to treat a loyal customer. I'm closing my accounts, paying off and canceling my credit cards, and going somewhere else.

Excellence customer service.I just opened the new account with them they are helpful and very…read morefriendly.

The staff is very nice and helpful. I went there to try and get a loan and the CEO took me right in…read moreand explained everything that I needed to know about. And she was more than happy to help me out with my financial situation. She helped me figure out what I needed to borrow and we filled out the application. She then ran the numbers and I got my loan. The team is also friendly kind and knowledgeable about what ever you need done. I'm so happy that I am a member of this Credit Union.

Stay far away from this bank. Sadly, they used to be a bank that cared about their members, but…read morerecently everything has changed. They are rarely open, and requested call backs take many days. They locked me out of my online account for almost a week with no oncall support or any means to access the account. Lisa "the president" called me to rudely attack me and say that I spoke with 3 staff already when I only asked for a call back from the branch manager regarding their decision due to an error on my companies end. All this to say, there are plenty of better credit unions in the area, so just beware.

these lovely young ladies know there customers by name. address them so proffesionally always…read morefriendly.. i would never use a atm it makes me feel good to walk in there with some a dedicated group of workers.. we need more of this in all areas of business in this country we have lost good customer service.. thanks to all of you at the citizens bank in lawrence mass.

I frequent Salem 5 often, both Danvers locations as well as both North Andover locations. Those…read morefour locations in my opinion are EXCELLENT!! The employees are incredible and go above and beyond to help me and my small business.

I was forced to close out my account with SALEM Five Bank, because of repeated attempts to get into…read moremy online banking without success. Because I was out of the country (and still am) I was unable to go into the branch and withdraw my funds and then close out the account. Salem Five wrote my a check for the remaining funds (2,000 and some change). I was told the check would be good for a total of 3 years. The check was mailed to a family member, and eventually the check was given to me where it has been in my possession for the past year. I am still living internationally, while I finish my studies. October2019 my mother (who has account at same bank) visiting United States and volunteered to assist me in getting my funds, by depositing the check into her account and providing me the funds herself later on. I called Salem Five and spoke to Camille Inumerables, I provided her with the check number, the check balance, and the original check written date. She verified information over the phone. Camille verified with manager at Salem Five Bank if was possible for me to authorize the check to be deposited into my mothers account (a separate account at the same banking institution). The managers and Camille aka SALEM FIVE BANK confirmed that YES, they would be able to assist. They requested that I write a letter of authorization, and sign it. I did. When my mother went in they refused to deposit it, AFTER MAKING HER SIGN THE BACK OF MY CHECK. I would like SALEM Five Bank to Deposit the money, or cash it and give it to my mother. They ruined my check by making her sign it and now they haven't deposited it or cashed it. They made me write and sign an authorization letter and they verified and confirmed they would deposit it and now they won't. I NEED MY MONEY. THEY ARE HOLDING MY MONEY WHICH DOES NOT BELONG TO THEM. Joelle.Elghoul is the supposed manager who has done nothing to resolve

I used Metro CU for all of my banking. Not too many locations and have to always make a special…read moretrip into Lawrence or further to cash checks. etc. I do like that they are part of the SUM ATM network. No fees at SUM ATM's which is totally my style. What also is with every Metro branch's parking lot? They all are too small and a nightmare to get in and out of.

The metro credit union higher ups called me twice to apologize for the hassle i had been put thru…read more I appreciate everyone that reached out to me. Its shows that you care about what i gad gone thru and your trying to rectify things to make it better for us members

I didn't think a bank could be so nice! Both of the tellers are pleasant and helpful…read more When I couldn't set up my iPhone a customer experience person helped me set it up! Plus they give me 5 cents every time I don't use my pin #!

Love Salem 5 !! Have been banking there for years and so gave my 3 children…read more Love to go in and see Jackie and Corinna. They are always willing to go above and beyond to help me or my family. It really feels like personalized service. Thank you for making us feel like part of the family!!