Came in recently to have some prints made. Have been a 25 year customer for everything from notary…read moreservice, supplies and copies to shipping and more. Got a lot of attitude, moaning, eyerolls for a simple print job that took 15 minutes and was made out to be much more than it was. They have 3 big office grade printers on site to print my lowly 100 pages. David the former owner, rest his soul, was an affable, nice man with a sense of humor who was very helpful. It's unfortunate that the crew there now does not possess his nature, and a cheerful, service-minded approach to customers. I didn't ask them to box up 50 Christmas gifts and fill out the slips. They had to simply click and print about a 100 pages. Not rocket science. Congratulations, you lost my families 25 year loyal business over a bad attitude and muttering under your breath. Small business is all about customer service. If that's too difficult, then maybe find something else to do.

I had such a wonderful experience today at Easy Ship & Pack! Not only did they accept my returns…read morewith ease and grace (especially given I had been turned away at 2 Walgreen's), they also offered to help tape to help tape my returns and hand delivered them to the FedEx truck who was loading up! I also want to CONGRATULATE and give a BIG shout out to Amy Tucker, who is now the Owner/Manager. She helped me when my business was located in the Shaw's Plaza over 17 years ago with the same kind and helpful manner. I saw her work hard, persevere through challenging working conditions and although the previous owner had passed, Amy stepped up to buy the business and help carry on his legacy and build her own future, WOW! Go Amy and the Easy Ship & Pack Team - you ROCK! Thank you for making my day! Gayle

The hinge on the back of my laptop had broken, with a big metal piece hanging out and threatening…read moreto sever a cable that connected to the screen. I had gotten an estimate elsewhere that was so expensive I thought I might need to just grit my teeth and buy a new laptop. Skyler and MacDaddy had seen it before and repaired it quickly and at low cost. That was a month ago and it has been as good as new.

I highly recommend this business. For many years, I have been working with THad and now with his…read moreson also. They have been exceptionally helpful, professional, and totally knowledgeable. There has not been anything that I have asked that they have been unable to do. My husband and I trust them completely with all our high-tech needs.

I hate to give a bad review for this staples site because the staff are amazing and so helpful. My…read moreissue with this site is that there's no A/C. Please, please, please fix the A/C.

Staples is a great place and has been for years for office supplies office furniture and printing…read more I recently had a dilemma with enlargements I went up to Staples on route one and the girls behind the counter in the printing area assisted me. They did a fabulous job my printing and enlargements came out perfectly I'm an extremely satisfied customer. I also noticed that they started to print T-shirts at a very reasonable price I may go back and get a bunch they would make great giveaways. And as usual is always a good sale going on I Purchased three different color highlighters and saved a bunch I only paid $.99 excellent deal The printing is at a very reasonable price also. This location is an easy one to get to located on route one northbound and has a huge parking lot. The interior of the building is well kept well-stocked and the displays look nice. All in all a great staples.

Patrick and his team are the absolute best!!! Excellent communication throughout. A team of…read morefriendly, hardworking professionals. They get the work done and make any move out as easy and seamless as possible. I highly recommend them for any commercial office solution, you won't be disappointed. They have what it takes to do the job right the first time and you will happy with the end to end positive experience. complex jobs done seamlessly is how I can best describe the experience. I will use them for all my commercial office solutions in the future. Thank you again to Patrick and team! Post

The company I work for uses Pinnacle regularly…read more Whats great about Pinnacle, is that they specialize in used office furniture, which is great for nonprofits, and those on a budget. We recently moved facilities, and I needed to set a shared office up for two staff. Pinnacle hooked me up. I went to the warehouse, and gave them measurements. Instead of desks, we choose workstations. Got a fantastic price which included installation. Installed the next day. Yeah. That's the way to do business.

I had ordered funeral cards for my grandmother's service from another website, and they were…read moresupposed to arrive the day before the funeral. Unfortunately, they never arrived. The company then told me they could rush-ship them for the next morning, but at 7:30 p.m. I was notified that overnight delivery was no longer possible. I was frantic, knowing how important the funeral cards would have been to my grandmother. I drove to the Staples in Beverly and explained the situation to Rachel in the printing services department. She was beyond kind and incredibly helpful. She helped me design a beautiful card and printed 100 copies within just a few minutes. During such a stressful and emotional time, her kindness truly meant so much to me. Thank you, Rachel!

Great customer service in the Printing department. I've had several projects printed and it's 150%…read moresuccess. Thanks so much to your team!

The print center at this location is terrific! they are so helpful and always strive to get things…read morejust right! I feel like a dummy sometimes going in, because I'm not a tech person, but the guys there are always patient and have a great sense of humor! I don't purchase too much from the retail side, but have always found what I needed and the checkout experience is consistently good. I do use the shredding service a lot too! convenient!

They are very nice if you know exactly what you are doing. If you have a question, there is a great…read moredeal of condescension. They also don't let you know how to use anything or even that you'll have to use everything yourself until you've been waiting there for quite a while, even after telling them what you are there for. Waste of my time. Go to your local library instead.

I recently had an unfortunate customer service experience at the North Andover Staples. First, they…read morewere short-staffed, which I understand and waited patiently in line with the cashier alternated between Amazon and Staples customers. Once I approached the line to return a package, the cashier took three other customers before me, which was unfair. When I asked him about assisting me, he got an attitude and said he had to help those customers. His colleague rudely interrupted our conversation and said he had to help the paying customers first. Well, I was a paying customer, too. The cashier returned my package after which I promptly returned to the floor the merchandise I was going to purchase. Never again. Customer service here is the worst!

We went in to get posters for the funeral of our brother, who died unexpectedly at 27. Abeer in the…read moreprint shop was so kind and compassionate and helped us make sure the posters were exactly what we needed to honor our brother. We will be forever grateful for her help in such a difficult time. Thank you.

Pete has repaired my computer multiple times due to an assortment of complications with my lap top…read more He is so prompt have almost always had either same day service or within a day or two. He is competent and pleasant. Worth it at any price? Pete is Your Man Val RT,

From the owner: Virus and malware removal from Windows computers is my specialty. Tune-ups are very popular. Also…read moreproficient in building custom PC towers from parts provided by customers who either don't have time or confidence to do it themselves.