I live in a different state than the recipient. Ordering online was easy. Received a picture of the arrangement from my friend after delivery and it was exactly like the item I selected--a beautiful, bright, and healthy plant perfect for the occasion. read more

I used eastern floral for my wedding, they definitely went above and beyond to make sure it was perfect! They did the set up and take down, which is super helpful! I would definitely recommend them to any brides looking for beautiful flowers! read more

From start to finish, perfect order, delivered early and was loved by recipient. Eastern Floral definitely went above and beyond!!

So incredibly pleased with the custom arrangement and customer service! Lily was an absolute delight to work with and helped me pick out the perfect arrangement for my long distant best friend (I'm in Texas). I had reached out to a few other places in the area and it just didn't seem to work out as I wanted. But, from the first call (almost a month ago) to the finalization of my order last week Lily's positive and calm demeanor just reassured me I ordered from the right place. If y'all are local or not this is the place to order from read more

Eastern Floral - Flowers & Gifts Near Me - Grand Rapids, Michigan

First the flowers were delivered as promised. The recipient was very happy. The order process over the phone was good. read more

Service is fantastic. Very well managed store. Quick and helpful. They have a wide variety and they are my go to for gifts because I can always find I want. read more

I needed a same day delivery for a sympathy plant. The peace lily was much larger than I expected and the ceramic pot was beautiful. The price was much less than I expected. Would definitely order from Eastern again. read more

I ordered Valentines Day flowers for my girlfriend through FTD and Eastern Floral fulfilled the order. I ordered the "Light of My Life Bouquet - EXQUISITE" which was their most expensive and largest option. The photos on FTD were stunning but when my girlfriend sent me a photo of what she received, I immediately noticed it was even close to the size of what was advertised. The website had a dimension of 22 x 20 but I measured it when she got home and being generous, it was 18 x 12 and definitely not as many flowers. It was very underwhelming and frankly, disappointing. I understand there can be variances from what you see on the website and the final result but when you pay close to $150 for the "exquisite" option, it better be exactly that. I don't know if it was a miscommunication between FTD and Eastern Floral but unfortunately it leaves me discouraged and lacking confidence in Eastern Floral even though FTD refunded me my money. FWIW, my girlfriend was super thankful and thought the flowers were beautiful but after I shared my own disappointment, she agreed that they looked more like a standard arrangement than anything else. read more

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I ordered this bouquet for my daughter for a very special occasion. The bouquet was cute but so small, not worth a couple dollars shy of $100. Not a good value at all, very disappointed! read more

I moved out of town 30+ years ago. I can still count on Eastern Floral to arrange and deliver beautiful flowers and plants to my loved one's in Grand Rapids. Thank you for your many years of service! read more

Eastern Floral is wonderful! I placed an order online for a violet plant to be delivered to my friends mom who is in the hospital, however, despite their best efforts (due to lack of communication and disorganization on the hospitals end) the plant never made it to her room. I called Eastern Floral and spoke to several wonderful women, as did my friend, and they were able to deliver a new plant today. It was beautiful and exactly as advertised! My mom is a florist and I know how tough this industry can be, so I commend them on their amazing service and product -- thank you! read more

Eastern Floral - Flowers & Gifts Near Me - Grand Rapids, Michigan

By far the best floral design in West Michigan. Eastern floral's customer service is impeccable. I trust them with everything. They are all wonderful. I have Kiersten do events for me... she's just lovely to work with. I trust her endlessly. The arrangements are always perfection. read more

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Easy ordering method, fast delivery, and beautiful flowers! I would order again in the future.

Eastern is and always has been the best florist in the greater GR area. They can do both minimalistic, Japanese inspired architectural pieces and also more traditional bouquets. I ordered a quick designers choice bouquet for my grandma to be delivered same day after her heart surgery. It was gorgeous and came quickly. It's wonderful to live out of state and have my favorite hometown florist knock it out of the park for me! read more

I highly recommend this floral company. They were so helpful while I was trying to get a spray to a funeral. They were patient and efficient. read more

This is the best flower shop/company I've ever received & used!! Incredibly sweet delivery man - birthday flowers for my 30th. The vase was chilled (new for me) & a week later they still look like they day I received them. Multiple friendly calls to make sure I would receive them (initially I was difficult to get a hold of), super considerate! Absolutely love this place, would order more! read more

Eastern Floral - So fresh & lively - Flowers & Gifts Near Me - Grand Rapids, Michigan

Molly at Eastern Floral gave my wedding visions life. There is no other way to describe it. My husband and I live in San Francisco, got married in South Haven, MI and all I wanted was to bring the California, bohemian vibe to the mid west and she NAILED it. I truly felt spoiled!!! Our ceremony piece was such a highlight that everyone stood in line to take photos. And my bouquet?!? I think it weighed 10 pounds and was the most gorgeous thing ever!! THANK YOU, thank you!!! read more

Eastern Floral - Flowers & Gifts Near Me - Grand Rapids, Michigan

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Once again, Eastern Floral has gone above and beyond in providing a beautiful arrangement. Rachel was helpful and very professional in taking my order. The arrangement arrives the day I ordered them even before the viewing started. I can't say enough how I appreciate their services. Thank you!!! read more

Eastern Floral - Flowers & Gifts Near Me - Grand Rapids, Michigan

I have stopped into Eastern Floral twice in the last three weeks to pick up a bouquet of flowers. During my first trip they were having outside sales and had many arrangements on display. I requested one be made, referencing one on display and was told to go pay for it...it would be ready in just a few minutes. When they brought it out, it looked nothing like the example and they had to take it back and remake it. Once it came out the second time it had the color I requested but it had carnations in it, the one flower I specifically said I did not want. Monday, I gave them a second chance as they are conveniently located for me; however, the second trip was worse. The bouquet I was presented was a variety of only yellow flowers when my instructions were "lots of color...pinks, purple, yellow, white but please no carnations". I would have declined to take it but they had already charged my card. Eastern floral has a great variety of flowers available; however, they seem to be incapable of following simple requests to put a bouquet together to meet a customers specific request. If you're okay with "whatever they put together" it may be the right place for you. I'll be looking elsewhere for my flowers. read more

Bing and Hannah were so accommodating, considerate, and professional. I had a special request to adjust one of their existing flower arrangements and they addressed my questions right away over email. I'm very thankful for their kindness and service. read more

I live out of state and for years had trouble finding a reliable floral service that also provided the same quality as advertised online when I wanted to send arrangements and gifts to my family that lives in Grand Rapids. I got fed up until I found local florist Eastern Floral. They always deliver top quality products in a timely manner and they never disappoint. I've order a few times and wish I found them sooner. Definitely recommend! read more

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Alayna and the entire team Eastern Floral pulled off a last minute delivery for me when I was traveling out of town. They are support customer focused and super friendly! I am a customer for life! Thanks Alayna and Eastern Floral! read more

Beautiful, high quality flowers! Great service and easy web site with numerous options and price points, plus add-ons like Godiva chocolate.

We love Eastern Floral. Their arrangements are only surpassed by their customer service. I stopped in with my 2 year old today and one florist gave her a rose and another a corsage which made her feel like a princess. "Just like Moana!" . read more

Eastern Floral - Flowers & Gifts Near Me - Grand Rapids, Michigan

My boyfriend ordered me flowers from Eastern Floral on Broadmoor for my birthday. They arrived at my place of work and were beautiful. He admitted that he had forgotten to order them until the day of, February 11. They managed a same-day delivery (for a fee) even in the days leading up to Valentine's Day. I change the water every couple of days and have picked off the dried up buds and stems. Today, 19 days after they were delivered, I rearranged the remaining stems in a smaller vase. I can't believe they've lasted this long! I would definitely recommend Eastern Floral for high-quality, long-lasting, fresh arrangements. Side note: Keep in mind that changing the water and a little bit of upkeep goes a long way. I used to work at a flower shop and learned how to properly care for fresh-cut flowers. You can't expect the same results from insufficient or dirty water or blame the florist for lack of upkeep. read more

Eastern Floral - Flowers & Gifts Near Me - Grand Rapids, Michigan

Eastern Floral was really nice to work with..Like previous reviewers, I too am ordering from out of state..I called not knowing what I wanted and knowing nothing about flower names, outside of roses :) The girl on the phone was very helpful and patient. I described what I had in mind and she wrote everything down and had suggestions. After all the details were worked out I asked that a picture of the arrangement be texted to me before it was delivered. A few hours later I received a nice text and a picture of the flowers. They were beautiful! Very pretty and I was very satisfied. The colors we discussed were all there and everything looked classy and beautiful. Thanks so much EF! read more

Thank you, Eastern Floral, for saving the day and getting flowers out on the day of, in the midst of bad weather and roads. It will mean so much to my mom to get her delivery on her birthday and I really appreciate it. I have stayed a consistent "long-distance" customer out of Georgia, and love the customer service I receive every time I call. You work consistently well with those who can't come into the shop directly but I always hang up feeling like I was there in person and was treated with the best service and respect. Thanks to Hannah today for her patience and making sure the arrangement would be perfect. I'll always keep you in my phone FIRST into the future when I have flowers delivered in Michigan. read more

Ordered a plant sent to the funeral home on-line at mid morning. It was delivered in plenty of time for visitation that evening and several people commented on the nice arrangement. I would give another star for some sort of personal contact or follow-up. Just my customer service expectation. read more

If you are looking for a florist for your wedding, I highly recommend Eastern Floral!We worked closely with Brenda, Molly, and Christa throughout the planning process and they were all so helpful and took our vision and went above and beyond to make our wedding at the Goei Center, breathtaking. Molly texted me photos of the flowers they had prepared for us on Thursday before our wedding, which I really appreciated. It got us even more excited about the big day after seeing how beautiful they were; but it didn't even compare to seeing them in our venue at the Goei Center! They even added their own little touches throughout the venue which made everything even better than we could have imagined! We truly appreciate all of the staff members at Eastern Floral who contributed their hard work and dedication to giving us the most beautiful floral display that we could have hoped for! Thank you so much! read more

Called yesterday to order a succulent arrangement for a friend who is local (I live in Chicago). They were friendly, helpful, and so accommodating, as I wanted to change out the planter for the arrangement. I was a bit indecisive on the color of the planter, but gave some direction. Not only did it turn out perfectly, but was delivered this morning and is everything I hoped it would be. Great pricing as well. Would highly recommend. read more

My husband bought me 2 dozen roses for our anniversary on Friday, today is Tuesday, they are all wilted. Such a disappointment.

These flowers were exactly what I was expecting! They were gorgeous, being from out of town I wasn't sure and they did not disappoint. Even the priest said they were the prettiest he had ever seen! read more

I have known of Eastern Floral pretty much my entire life. In fact, I worked there as a plant scape technician in the early 80's. They are and always will be my go to florist. This last time, we were in Florida and placed a call the Saturday before Mother's day and they were more than gracious in terms of availability of flowers and certainly still plenty of time for delivery. Both mothers were very trilled with the arrangements. read more

I ordered flowers to be sent to the hospital for my mom, and they never arrived. I called, and they sort of said they'd like to make it right - but how is that even possible? The whole point is that they needed to be there and they weren't. I'll never use these screw-ups again. read more

Eastern Floral did our wedding on 2013-09-01 at Bay Pointe Inn on Gun Lake, and they did an amazing job. They were in charge of the centerpieces, including two that we rented from them, as well as the cocktail tables, groomsmen's flowers, bridesmaid's and bride's boquets, and some of the other small tables. they showed up on time and were well setup in time for the ceremony. They even took a bunch of pictures of the flowers at their shop and at our wedding, and put them on their website. I would recommend them to anyone, especially at Bay Pointe, because they know the site and had a lot lower delivery fees than some of the other places we looked at. If I had one negative comment it would be that they were a bit expensive, but as everyone knows, you get what you pay for. read more

I ordered at 8:10am this morning to deliver less then 1 mile away told them gf left at 2:00pm had to be for before that. They said would be there in about 3 hours. Didn't get there till 2:02. Gf had already left never got them Will never use them again. I hope no one ever uses them again read more

My Fiancé sent me flowers to work this week and they were and still are immaculate! He sent roses and lillies. The blooms are a perfect mixture of open and closed, which is best for being able to enjoy them over a longer period of time. I love them! read more

I ordered a plant online and I was aware that there'a a memo stating that the plant kind and color may vary. I ordered white pot where they showed two different pots (brown and white). They delivered the brown and I emailed them to let them know ao they emailed me back offering to resend or refund some back to me which they haven't done any. So I had to call them- no help at all! I'm very upset and very unimpressed with customer services as they promised me 100% guarantee. read more

Needed to get flowers delivered to two business colleagues. I live out of state & not familiar with location or florist reputation. Took a chance & even with just six-hour notice online; they were delivered by a.m. Recipients took pics & flowers were fresh & exactly perfect read more

Verrrry pleased!!! Haven't used Eastern for awhile but too many unhappy experiences with online-only florists led me back to hometown attention/customer care & Eastern. They have an online ordering process that is simple and quick, with a short call by their lovely/friendly local staff to clarify/verify your payment method if you do not have an established in-house account with them. From there, my noon-placed order was delivered across town by 4:15! Hopefully it will be a beautiful plant and a helpful perk-up to the recipient's day. ASAP I will add an additional comment and recommendation based on just the plant itself and/or a photo. So far so good. read more