Worst clinic ever. We've been waiting three days for them to do my child's referral after an ER visit and THEY FILLED OUT THE PAPERWORK WRONG. And now she can't be seen. It will be nearly a week until my child is see by a specialist for her injury because of these jokers. Notice there is no where on this page for recommendations? That should tell you everything you need to know. read more

I would stay far away from this awful place!! They have the rudest staff, and Dr Margaret Moore is useless!! There is always a long wait to talk to anyone regarding an appointment or referral and they often times do not even call back if a message is left. Not a voicemail, but actual message left with a staff member!! Very disappointed and will never take any of my other children here!!! Nor recommend them to anyone!!! read more

So over the last 8 years I have noticed that the employees here are slowly becoming lazy. I was impressed with this company 8 years ago and would have recommended to anyone. After 3 years with my first one, I ended up having to take my kid to an ENT to get her tubes taken out and adenoids burned out on my own because the doctor said she was fine and didn't need this done. Since doing this she has not been as sick as she used to be. I was thinking maybe this place was having an off year but it continues to get worse. There was a time where my kid had strep and this place didnt even catch it. I ended up taking her to a walk in clinic and they were able to tell me yes she had strep and treat her. Also I always make a point to ask if I owe anything and because the lady that checks us out is too lazy to look on her computer I am now in 120 days with a $60 bill. WTH?! I am very sad to say that I am currently looking for a new office to send my kids. I have lost all faith and trust in this company to take care of my kids' health. I would not recommend this place at all. I would say that they need to clean house for me to stay with my kids. read more

I am very disappointed! I took my 8 month old to ESCC Thursday because he had had diarrhea for 3 days. Was told to follow up in a few days if he wasn't any better. I called at 8:30 this morning and left a message for the nurse. I missed the callback at 10:56 because I had taken my toddler to the bathroom. I called right back and their phones were off. I spoke to the messaging service and she told me maybe they would call me back. I guess now my options are urgent care or the ER. read more

I love, love this pediatric group! Every doctor I've brought my daughter to there has been caring and super smart. I never waited more than 15 minutes and we were always treated like we were valuable and I never felt rushed. They actually listened to all my concerns. read more

My kids started going here 9 years ago. In the first 4 years there, the only complaint I had was that because of the insurance I had, they would not vaccinate my kids, so o had to take them to the health department. That was a complaint I laid completely on the insurance company. My son is autistic and adhd but at that time he was seeing a specialist at USA for those needs. Those "needs" were more centered around his adhd and not his autism. He is extremely high functioning and requires no additional therapies outside of school and home. So, for general doctoring, this was a very good place. My daughter had a few visits for things like ear infections, a paper cut on her eye, nearly biting her tongue off from slipping at a water fountain, and regular well visits. Appointments were prompt, if a same day appointment was needed and your PCM wasn't available, they would easily accommodate by having you see one of the other several doctors on staff. Which seemed to happen about 1 out of every 5 visits. It was a good place. Fast forward to 2015. We moved away for 4 years but when we came back, I decided to continue taking my kids here. My son had not been to a specialist while we were gone because it was not needed. His previous PCM at ESCC was not comfortable treating him (medication check appointments every 3 months for a very typical ADHD drug) but suggested he see another doctor at the practice who had more experience with ADHD. That was fine. Not a single visit in the last 15 months have I waited less than 2 hours. On one occasion we waited 3 hours. Appointments got messed up. I was told 1 time but when I got there I was scheduled a different time. I can see myself messing that up once but it happened on more than one occasion. Then the next to last straw. I called to make a regular med check appointment and was told that the doctor my boy was going to had left and that, out of the 6 other doctors there, none felt comfortable treating my son. Are you kidding me? Maybe if he had leprocy they would feel more comfortable. I don't know. So the last straw was when I found a specialist and had to call for a referral. I called on a Tuesday and left a message since that's what you have to do, and heard nothing back. On Friday morning I called the specialist to see if they received the referral. Nope. Called ESCC immediately and left another message. A nurse called back 4 hours later and I had to explain to her that I needed a referral, just as I had explained in the message that morning and 4 days before. I'm done with them. I really don't think my children's needs are in their best interest. I think they are all to happy to have more patients than they can handle to keep collecting their fees. read more

Been in the waiting room 35 mins after my scheduled appointment. I know their time is important I just wish they would respect my time. Unfortunately the only pediatricians in the area. read more

If I could give a no star, I would! My child was seen in October 2016 for his annual checkup. I am a nurse and have intellegance on the matter. They were not kind at all to be working with kids. They weren't hateful but not helpful either. Waiting time wasn't bad in the waiting room but waiting for the MD was wow too long. We had changed insurance and hated to leave our regular pcp but insurance is a headache. We had asked several times from making the appointment til even checking in if they accepted the insurance and every time it was "yes!". Why else would we change from someone we loved right? Anyways, we handed over the card, paid our copay, and had what they call a checkup. Fastforward to Jan 17 and we get a phone call from them stating we owe over 400 dollars! Say that again lady? 400 dollars for a visit may not be much for some, but it is for us, especially on services that are to be covered. Not only did she have this aweful news, she was extremely rude in the matter. She talked over me and would not listen to me at all! She talked to me as if I had done something wrong. Mind you I do not want to pay an bill that was suppose to be covered, but this is my child's care and everyone knows not to burn bridges there. Anyways, this matter is still undergoing but would not under any circumstances bring my child back or recommend my friends and yes we have much better insurance now! read more