I have been a patient of the Riverside Family Practice for at least 6 years since I had to get a…read morepacemaker. This is a teaching institution, but don't let that deter you from seeking health care here. Yes, the doctors are young and they will ask you if an intern can interview and participate in your check up (you can decline) but I find their youth to be refreshing and their enthusiasm to take care of you a HUGE plus. And they have great senior doctors to consult. They have seen me through a mysterious knee swelling and total hip replacement, both sides. My current doctor is Dr. Christine Prabhu, a GREAT doctor. And many of my friends now see past doctors I have had. As my best friend said "the doctor you recommended to me is the ONLY doctor to ever call me to follow up and see how I was doing."

My doctor practices here and I have been a patient for a long time…read more The nursing staff as well as other doctors all provide positive experiences.

I went to the ER on August 15 2026. I was left in the lobby for 2 hours with no Tylenol as I had…read morejust left a horrible car accident with a concussion! One of the nurses rolled her eyes when asked to give out hot towels... Lastly when I was asked to be discharged one of the nurses said they were understaffed when there were staff everywhere. The lobby barely had any people. They finally gave me my chest scan when I begged 5 times to leave. To my surprise every result came back normal! Why would I stay in the hospital for 6 hours if my results came back normal? This sort of treatment is lazy and as a hard working black woman I don't appreciate this type of behavior!

I've been with Ohio health for several years and had a MyChart for several years and have never…read morebeen able to communicate with my doctor on it.. just recently after working a 12-hour days in a row they were calling me and I had to communicate with them and I even put in the MyChart to please make it so that I can communicate with my doctor because every time I'd go to send a message it said I wasn't able to send a message to anybody.. so I begged and begged and begged in one of the technical areas to please fix the problem so I can communicate with my doctor.. nobody replied nobody cared.. my doctor kept calling me throughout the whole day and because I was on the phone for 12 hours I couldn't communicate with her so I tried again the very next day to communicate with her on my chart I wasn't able to.. I then try to get to communicate the following day and begged and begged and begged at the technical assistant would fix this.. it still wasn't fixed.. this is what they say on their MyChart..."Communicate with your doctor, get answers to your medical questions from the comfort of your own home, access your test results.". This is a complete lie.. they put me in the worst position here I couldn't even communicate with my doctor and I begged and I begged and I begged please make it so that I can send a message to my doctor on my chart.. they completely ignored me.. nobody replied nobody even cared.. find me what I did was said take my whole MyChart down I will never use it again completely remove the whole thing I will never use your service again and now I will have to call in for everything and I will never be able to use a service that they supposedly provided for me when I needed to communicate with my doctor the most important things I couldn't even get communication to her when she kept calling and calling and calling and I couldn't get to the phone because I'm working... How dare you create a system that's supposed to streamline communication and not allow a very important communication to be given to my doctor when she's calling me.. after I begged and I begged and I begged for you to fix it.. clearly the IT department should be replaced. I even submitted requests in the MyChart for technical assistance and it was completely ignored!

After being in the ER until 2a, I was exhausted. So, I didn't hear my phone ring at 9a the next…read moreday. I missed the call from my awesomely concerned family doctor who had already reviewed my ER records despite the fact that it was a holiday and she was supposed to be relaxing. She wanted to have me come in for a follow-up exam. Since I didn't recognize the number and my voicemail box was jammed full, I didn't know I was supposed to go in. But on Thanksgiving, in the evening, when I relapsed into that toxic pain and shaking, my family called Dr. Rentel. She was there, and she had advice. She got me through the night and saw me first thing Monday. This is the most compassionate doctor. I love her to pieces. She has her patients' best interest in mind. She really cares about your health. And she's funny and easy to talk to. I have high praise for Dr. Rentel. If you're looking for a new family doctor, definitely try to get in with her. It will be tough. Since she's so amazing, she's always booked full. But if you happen to call the office when they're taking new patients, you musn't undervalue the opportunity. Jump on it! Dr. Rentel is the best.

After spending a couple weeks not feeling like I could breath so well, and getting kind of nervous…read moreabout it, I went to the ER desperate for relief in the middle of the night. They sent me away with anxiety meds. Needless to say, I didn't take them and went to see Dr. Rentel the following Monday. By chance, I was assigned to her when I was a student at OSU in the student health department. She asked me if I had allergies, to which I replied NO. She took a good look at me and said, "Yes you do." She gave me oral steroids and within 24 hours my breathing issues were totally resolved. Turns out, I have a severe grass pollen allergy that developed as an adult and procudes asthma. I'm now taking allergy shots to help build a tolerance to my allergies and symptoms. I wasn't crazy afterall!

I had Dr. Chen give me acupuncture about 5 years ago and it helped me so much. I am now looking to…read moremake another appointment for more relief. I had my surgery on my neck and his acupuncture helped me tremendously.

Have been a patient of Dr Chens for the past 19 years. For many of those years, they were for…read moreweekly acupuncture appts but also for general medical purposes. He is a very kind, compassionate, and intelligent man. My entire family sees him and has become an integral part of our lives.

Though in my first appointment with Dr. Toohey, I was impressed and happy to have found her, things…read morehave gone down hill it seems. I had an 8:45 AM telehealth appointment for an important prescription refill that I need to function, but Dr. Toohey was over 10 minutes late, which I didn't mind as I know she is busy. But because of her delay, I had to start driving to work. When she finally joined, and despite me saying "One second I'm pulling over right now", she immediately said we couldn't proceed because I was driving, ignored me, and abruptly ended the call within 10 seconds of joining - with 0 patience or willing to listen or care. It was very hurtful. When I reached out via message to ask what just happened and that I am pulled over now and ready, she responded by terminating me as a patient via letter. Her attitude throughout was condescending, rude, and disrespectful. This is not how healthcare professionals should treat patients, and I would not recommend her to anyone seeking any shred of empathy or care from a provider.

Dr. Toohey was my first PCP since I was a little kid, and she has done a great job of making me…read morefeel comfortable and at ease when I come in for my Checkups. She wasn't in a rush to get me in and get me out, and took the time to get to know me and my medical history a bit before going into any sort of next steps and what not. I think I've found a solid PCP to go to for the foreseeable future.

I have been a patient with this practice for over two and a half years, since moving to Columbus…read more This past week, I received a poorly written, abrasive letter telling me that my relationship with this practice is being terminated due to multiple no shows and cancellations. This came out of the blue. I have not had an appointment in the last six months, nor did I receive a phone call or any type of correspondence prior to this letter. I called this morning to ask about the letter. I spoke with their office manager, Nick who couldn't explain why I received the letter - nor did he apologize. He said it was their discretion to send the letter and couldn't tell me when I missed an appointment or had a cancellation. I have never been treated this way, especially by a physician's practice. It's just so disappointing.

I admit it. I have lived in Columbus for 10 years and it took me 8 to commit to a primary care…read moredoctor, mostly because my insurance company made me. I found Dr. Sharma on recommendation from a friend. I'm rarely sick, so I don't see him much, but he is always very competent, efficient and pretty darn funny during my annual physical. Like him bunches. The building on Neil is easy to get to, they have convenient hours and insurance stuff is never a hassle. Like taking your car in to get fixed, something you don't want to do it, but this place makes it not so bad.

Dr Tranen is very compassionate, knowledgeable and professional…read more Not only she is a great doctor but also she is a great human being. I would definitely recommend her to everyone who is looking for a great doctor.

This was my gp doctors office for a long time. I was always completely satisfied with their…read moreattitude, approach and results. They have an excellent physical therapy department as well. They also have a pharmacy upstairs that can fill any prescriptions you have. The parking lot fills up quickly so keep that in mind. The wait is usually not too bad, though I will admit there have been some occasional delays. The facade, parking lot and waiting room are a bit depressing or perhaps bland. However, this is in no way a reflection on the people and the work they do. Dr. May is well known in the area as well as respected.

This "family practice" is a clearing house for personal injury lawsuits. Their medical care was…read moresketchy, their facilities felt dirty, and their staff was ridiculously unfriendly. My presence as a patient was clearly an inconvenience to all of them, and the physician passed me off to his PA instead of actually caring for me himself. The one perk was that the girls in the physical therapy department upstairs were prompt, friendly, and helpful. That's the only reason I went back. But I would never use this facility again.

They scheduled the 1 year old visit for just before his first birthday. I thought that was fine but…read moreapparently they can't do the 1 year shots until after his first birthday. Frustrating but oh well. So now we have to schedule another appointment in 2 weeks. Show up to that appointment as scheduled and the doctor isn't there to sign the order until an HOUR after the scheduled appointment time. So they said I could wait for an hour with my toddler and baby or I could leave. I'll never be back. How do you screw up scheduling 2 appointments in a row? Also when our main pediatrician was out of town we were scheduled with another doctor that was clearly not a pediatrician and told us to stop scheduling with her. I was like, this is were the front desk scheduled us. We don't want to see you either.... Often the nurses can't get the head circumference or just skipped measuring height altogether. We stuck it out for a year but that office is not a great place. We will never be back.

I have visited these offices twice, and the staff has always been friendly and attentive. They have…read moreare smiling and kind to everyone who arrives for their appointment and are prompt at getting everyone checked in. Currently, they are going through some renovations, so it is kind of a mess at the moment, but once finished, I think it's going to make this place really stellar. I generally meet with a Nurse Practitioner and she is very thorough and attentive to my concerns. The lab staff and quick and efficient and I've never had any issues! There is parking in the back, so don't worry about finding a spot on High St. Since it is so centrally located, students, you can just walk or take COTA. I definitely recommend this place. They really do take good care of their patients, and people who are more regular than I am, I could tell they remembered them and kept up on conversation about their lives. It's a nice feeling when going to the 'doc.

Dr. Mary Beth Butcher is the best primary care physician in Columbus. She gives plenty of time when…read moreshe is in the room. She does everything she can to make sure you get the right diagnosis and the best treatment.

From the owner: Dr. Butcher offers a different approach to primary care with conveniences like same/next-day…read moreappointments that start on time and a focus on preventive medicine. Her MDVIP-affiliated practice is open to new patients, including Medicare and commercially insured, in Columbus. Similar to concierge medicine physicians, Dr. Butcher is available 24/7 by phone. Her practice offers the MDVIP Wellness Program, which includes advanced health screenings and diagnostic tests that have been shown to help detect issues earlier.