Called Easy A/C and within 45 minutes had Rodney, a tech at East AC, at my door and figuring out the problem; my unit had a refrigerant leak which lead to a whole new unit being needed. the following day two techs, David & Deivy, came by and installed a beautiful new unit with a core thermostat (they even cut down and hauled away a crazy looking tree/brush that had been "disguising" the old unit). With the core thermostat (sort of like a nest thermostat) you can program and control while away from home. Something that will definitely come in handy for me. The team that came by were professional, hardworking, polite (actually a pleasure) and super clean and neat! I swear they left the garage in better shape then when they found it! I also spoke with a young lady when I called the office. I didn't catch her name, but what a sweetheart. Definitely made sure I was taken care of. Now about the old unit and warranty for the new unit: The old unit was about 11 years old and energy bills have been pretty high. Easy A/S offered financing for 3 years at no interest, which we took advantage of. Warranty for the compressor & parts are for 10 years, and labor is 1 year. All in all, aside from how much a new unit cost, the experience was excellent. I am definitely looking forward to lower energy bills. Hopefully the unit will pay for itself in a few years. ;) read more

Based on our experience, we would not recommend Easy A/C to anyone. The quality of service we received from the technician as well as management was horrible. We called Easy A/C to do a check & tune-up of our AC & air handlers after we purchased our new house. We have two AC units & two air handlers for our large house. The technician spent (in hindsight) a suspiciously much longer amount of time on one unit than the other. He then tried extremely hard to sell us on a yearly maintenance package after telling us that our equipment was functioning properly. He informed us that our air filters did not need changing for another couple of months and dissuaded us against vent cleaning. Two days later, the air handler (that was worked on much longer) would only push out hot air. A different technician came out and all his equipment pointed to a malfunctioning reversing valve that was deep in the AC unit that could not have been touched during the first appointment. We were notified that they would need to special order a $1000 part and that earliest it could be installed was the following week. He left with the heat running and no instructions on how to stop it in the meantime. We decided to call another company and are very glad we did. The second company came out and after ten minutes of testing, he had ruled out any equipment malfunctioning. How could the heat still be coming out then? He guessed maybe it was just bad wiring (rodents or something). He opened up our air handler and as soon as he checked the wires, the wire responsible for switching the unit from hot to cold fell out of a coupling. It was not as if the wire was straight and simply slid out. It had evidence of being properly twisted in the same pattern as its other wires in the coupling but it had been clearly disconnected from its brothers. Easy A/C had appeared to loosen/disconnect that wire in the air handler (the unit that took the most amount of time) during that first service. The issue was quite easily fixed once the wires were properly twisted back together. The second company informed us that since the unit was still under manufacture warranty, even if the reversing valve was bad, the part should not have cost $1000. We were also told that it was indeed time to replace our air filters and he just did not want to complete that portion of the service we paid. After receiving this feedback from the second company, I called Easy A/C requesting to speak to a manager/owner. The secretary very rudely told us that our anger was unfounded and that the manager was unreachable. After informing her that we will be informing the BBB, we were told the owner was on vacation and didn't want to be bothered. With the secretary, we settled on the agreement that we would wait to inform the BBB if we received a call back in two days once the owner was back in the office. It has now been at least two weeks and I've yet to receive a call back from the manager/owner. So as promised, I'm writing a full review of the horrible experience from Easy A/C and will be submitting a report of potential fraud to the BBB. To Summarize: * During a "tune-up/inspection," a cable came loose and caused only heat to come from unit * New tech was dispatched, I was informed it was a product malfunction and I needed to pay them $1000 to order a new part and fix the unit. * Another company came out same day and fixed the issue, quickly determining it was a loose wire. This other company mentioned something sounds VERY shady here especially since the unit was still under MFG warranty (Potential Fraud?) and the technical was just out 2 days prior * Management didn't care about a customer receiving poor service from their company. * Person answering the phone said that "due to it raining the tech was unable to fully validate the root cause of the issue," but even admitted the technician should have identified a loose wire inside the air handler, when it is located inside the house. * Technician refused to check all air filters to determine if they needed to be replaced I DO NOT RECOMMEND THIS COMPANY. read more

Not recommended. Always try to upsell or outright lie about issues with our a/c. After the last one - major issue, they said, would need to replace something that trane doesn't make anymore, so would need to buy entirely new (this is a six year old unit they are saying they can't order replacement parts for...) - got 2nd opinion out, guy said NO issue, but that someone had done something to our freon line, all we needed was more freon. Finally wised up and after 2 years cancelled our service contract in writing in may, received confirmation. Still billed in July, tried to cancel again, received confirmation AGAIN. Still billed in August and September. At this point, we give up - trying to wise other people up via social media (and look at my reviews, I'm not a complainer!) ... Complaints filed with BBB and our credit card company ... But it should NOT be this hard. Stay away ... Far away! read more

So, I had another AC problem recently with my house in Orlando. I noticed the AC unit looked like it was moved after my lawn guy left the other day. it was sitting at a 45 degree angle. That night, my thermostat was set at the usual temperature, 74, but it felt hotter than normal. So, I checked the thermostat and it was almost at 80 and I couldn't understand why. I could hear that it was on and blowing out air. I have already had loads of issues before and each time it seems like it gets more and more expensive and nothing gets fixed. I tried to do a search for after hours AC repair, but literally have already used the first few who came up (dont ask, like i said, my AC has been an issue since we built the house) anyway, I found Easy AC and gave them a try. They sent out one of the techs, Rodney and he was able to figure out the issue. Apparently, a hose was knocked loose. Probably from the lawn guy. It wasn't allowing Freon through the system to cool off my house. He called a repair guy out to have him check out the problem and fix it. All of this after hours. Thankfully, the bill was affordable. They didn't gauge me on the price for their after hours repair and I don't have to suffer in the heat. My house is finally cool. :) Thanks Easy AC. I definitely recommend giving these guys a call if you need your AC repaired quickly and without it costing an arm and a leg. read more

I initially had Red Cap Plumbing come out to fix a kitchen valve and replace a shower cartridge. Upon them trying to sell me $4800 worth of services, they said the work I called for would be $780! To replace a plastic valve and a shower cartridge! So I called around and it was very hard for someone to give me a phone quote, everyone wanted to come out first and presumably try to up sell me on stuff I didn't need. Not Easy A/C however. They told me exactly how much over the phone and Mark came out the next day on time and fixed everything as we spoke about on the phone. Found my go to plumber. Thank you! read more

Two years ago your company was there for my family when our unit died. Your team took care of us. My issue, today we had a four hour window, pre arranged all the details for contacts and everything laid out with representative. Still you call my cell left two messages that I was unable to obtain until after my shift. You clearly stated that the technician was coming but not at two. No one said they will not come if it rains and it was already 630pm when he finally called and raining. He said we would have to reschedule? No, we will not and I will NEVER be calling your company again. You wasted my husband's whole day waiting for no one. For this is why I give you one star.....RUDE! read more

I would first like to thank Michelle at Easy AC for being easy to talk to and her wide knowledge of what she does. I had to replace the unit and they told me it would be done in a day, however they ran into a little trouble when the new unit was taller that the old one which mean they had to cut and rebuild the area that the unit is. In the end they did an amazing job, the AC is working like a charm and you couldn't tell that they had to rebuild the area where the unit rest. Thanks again Easy AC and Michelle read more

Had an $11 k 3.0 Carrier unit put in my 2500 sq ft home. This was April '18 ... told it was very quiet and efficient. This unit can not cool my home and it is much loader than my neighbors 10+ yr old unit . Be fore warned this has been a horrible experience!! read more

This company is good for quick response time, but beware they are not always honest, and will charge higher prices or not diagnose properly (not sure if it's on purpose or not). We used twice in a pinch, and will not use again. read more

I tried on a Saturday and they didn't have anyone available to come out and look at our A.C. called again Monday and set an appointment for Wednesday. They called the next day to cancel it. I gave up on them. They do NOT offer quick service as they advertise. read more

Complete waste of time. I called at 8pm on 6-19-13 and spoke to a woman about getting my A/C fixed. They were very accommodating and told me that they had a few techs out working and one would call me back as soon as available. After waiting almost an hour and not receiving a call I called back to inquire as to an ETA. I wasn't expecting much, just an estimate... could it be late this evening? Maybe a few hours... that is all I wanted. I was told that they would put out a call to a tech to reach out to me. I received a call about 15 minutes later from a woman informing me that since I was a renter (this was confirmed by me on my first call) that they would not be able to service my A/C unit. I have cash, money is money right? I even have the landlord ready to call with a credit card to pay them, must not matter to these people. So here I am writing a review in 85 degrees inside my home with a wasted hour that could have been spent finding another A/C company. Never will I recommend this company to anyone, I will go out of my way to tell as many people as I can of the bad experience I had with this company and to recommend someone else. read more

In 2017, I had easy ac install a new air conditioning unit and ever since then they've come out to service my unit. I am very please with their customer service and the quality of work they do. My technician Deivy Gonzales that comes out to service the unit does excellent work, is honest and reliable. I honestly couldn't expect anything else from a company. read more

Deivy Gonzalez, is our technician, he's a five star all the way! He's been servicing our air conditioning "right from the get go". We only request Deivy to service our unit. Very friendly, knowledgeable and just a joy to see him every 6 months. Very satisfied with him and the friendly ladies who does the scheduling. They the ones too, that makes it possible for Deivy to come out upon request. Happy customer for more than 5 years with Easy AC! read more

Called them Sunday morning, they were in, out and done by noon. Got our AC running, but due to age of unit and severe freon leak, we purchased entire new unit. Not cheap, but totally worth it. The entire install took 6 hours the next day. They came back for a follow up visit as well. One hint to front office: please have your techs CALL first before they come by with no set appt time. Some of us have large pets we need to lock up first. This happened 3 times now and no phone calls, even though I was told otherwise. Annoying. But their employees are friendly, knowledgable, polite and efficient. read more

We moved to the westchase area over two years ago, the first month our air went out luckily the unit was under warranty, and our service person, David Charret, was to the rescue. David, is thoughtful, considerate, on-time, and goes well beyond the call of service for us!!! David, has been our service person ever since, and We are so happy, and Cool. Thank you, David read more

The good: I called at 4pm on a weekday, and a tech arrived within 2 hours. The tech was friendly and courteous. The bad: Tech glanced at my evaporator coils, said my air handler was rusted out, leaking Freon, the leak could never be found in the maze of coils, and I needed a new unit. All within 3 minutes tops, without breaking out a meter, leak detector...anything. I told him I did not have $$ to invest in a new unit and asked for options - he told me he could charge the unit with Freon @ $100.00+ per pound (a minimum of 3 pounds needed per his estimation) but that it would just leak out again. The ugly: The next day I called another company. This tech actually broke out his leak detector, which went crazy as soon as he stepped in my backyard. He immediately found a leaking valve on my condensing unit, sealed it with leak-stop, topped off my Freon charge. Took 15 minutes and cost $120.00. It's been a month and unit is still running like a champ. To sum up, unless you are just looking to part with $$$ for a new unit, don't call Easy AC. read more

Easy AC of Tampa Florida Told my family several times that our ac is under warranty and so we made an appointment for them to come out and repair it. A few day before that appointment they called and rescheduled for today. Now they are saying that they never made an appointment and they won't honor the "10 year warranty" 5 yeas into it and refuses to work with us. Avoid this company at all costs total crooks read more

We were looking for an electrician and found Easy AC through online reviews. We thought we needed a whole house rewire and panel upgrade. We obtained bids from four other companies. Easy AC was the one we chose because of service and price. John gave us an estimate but explained why we didn't need to rewire. He explained things in terms that was easily understood. John and DB replaced our panel (took about a day and a half), did some safety checks and upgrades to outlets in the home. AND they kept things tidy inside and outside of the house during and after their work. When the county inspector came he said this was only one of five inspections (this year) that passed on the first time!! EXCELLENT job John and DB! Thanks so much for putting our mind at ease. read more

Where do i start, Thyme (spelling might be wrong) starts off nice enough when you are scheduling an appt. she'll say she is taking down every note like when you tell them to "make sure the technician calls you when thy reach a diagnosis and before they perform any work" because you are the only one that can authorize the work right? wrong they don't include that in the notes so the technician asks whomever is there for permission to do a 1040 dollar repair that is highay robbery for a freaking blower motor because they seen my WIFE AND MY CHILD that knew nothing about HVAC systems there they took advantage of her on a completely modular pre-wired 20 min bolt in style plug and play blower motor that anybody with a wrench could install! the original part cost 299.99 they charge 1250, the cost for an aftermarket was 1040. and since they couldn't reach me they snaked their way and got permission from her when i clearly told dispatch that she knew nothing about pricing and didn't want to be involved and i would be the one to make the decision. this meant if i could not be reached you do not continue service, you charge the service fee to the card on file and you go on your way! the service supervisor on-site David said they would make it right on monday as it was a friday evening, he said there are definitely things that can be done but i can't approve it talk to them on monday .... well Today comes and thyme (sp) and as i told him on friday i didn't really have the time to talk if it wasn't productive and just as i thought it wasn't... ibasically got an unapologetic rebuke of what happened, she refunded a bs maintenance plan that i had already asked to be taken off before the charge was placed and all in all just a horrible experience.... i'm assuming she got yelled out and was just taking it out on me at this point... i went with this company because they had high visibility and and they seemed to be well trusted but just because a company has the commercial and the size don't fall for the trap... there was something else that bothered me, when mentioning there was another HVAC company that mentioned that we got robbed when mentioning about getting an aftermarket blower motor installed for that cost she was a bit dismissive saying it must have been some mom and pop... etc. and to be honest the mom and pop companies built this country... you guys should be humble you're never too big to fail... and with that attitutude i hope to God you didn't take taxpayer PPP funds.... oh wait. I write this to say please choose another company if you don't want rediculous mark-up, nasty attitudes after the sale, or people taking advantage of your loved ones. Be safe all that reads this. read more

I have been a LOYAL customer for the past 20 years (had 2 units installed for over $13,000 + by easy ac-latest one under 2 years,wasnt working right, called easy ac, said it would be an $80.00 svc call. tech came out, explained what the problem was, he walked out to garage popped off a PVC cap & said your drain was blocked, chg would be $220.00. I had this problem before and knew it was NO BIG DEAL (nothing a wet vac wont fix). so I told him never mind, I will take care of it myself, before he was able to run my CC (for nothing but 2 minutes wk) I unblocked the drain (3 minutes). I have been in svc industry (pest control) over 30 years.Svc between 1200-1500 cust. monthly) MANY times I have been asked if I know a roofer, electrician, AC comp, etc. I have ALWAYS recommended EASY AC-NO MORE!!! I will NEVER spend another cent with this company or RECOMMEND THEM. read more

I have Easy AC's annual service plan. I called them because my heat tried to go on the other night, but I saw the fan wasn't moving. A tech came out this morning, was here 5 minutes, literally, and came in to tell me a twig had gotten caught in the fan, he opened the unit and removed the twig, its now working fine. And charged me $125! I didn't bother arguing with the tech, he's just doing his job, but did call the office after to explain what the visit ended up being for, and asked if they could refund me something, because $125 is just silly. The woman said it was the minimum charge to come out and open the unit, and that she'd check with the powers that be and call me back. I did let her know that if they really were going to charge $125 for that I'd be forced to look elsewhere come my renewal in April. She called back and was told to offer me $75 back on my next renewal - so forcing me to resign with them, not seeing any financial benefit until about a year from now, and then still it would technically be a $50 service call... Really? That is just not good business! I was expecting they'd say how about pay a $25 service call, maybe $50 - though that is still too much for 5 minutes and a TWIG! I am really surprised...and upset. I've been using Easy AC since 4/14. I've renewed with their annual service plan 2 times, this April would be my 3rd renewal. I had them install a new unit (i have 2) in August 2014 to the tune of $8,799.00. That new unit had a capacitor fail when it was 1 year and 9 months old. It was under warranty, so no charge for the parts, but $125 for the call - which I didn't complain about and paid. Though come on! Nothing should break on a unit 20 months old - I should not have to pay anything! But I did, and didn't complain. I paid $350 in November 2015 for a UV bulb replacement. I paid $800 in June 2016 for leak repair and recharge of freon. This is all on top of my $288 yearly Plan fee. I was asking to not pay $125 for a 5 minute service call.... *sigh*... (Read my few other reviews, I'm not a big complainer. Actually, usually I write a review to praise a great company or small business. But in this case, I just think folks should have info before they sign on with a company...) read more

Went with Easy A/C first since it had a good amount of reviews on both Google and Yelp, tech came out, figured out the problem, said the part will be around $1500. Spent the next 30 minutes trying to sell me a whole new unit. Went for a second opinion with another company... part came out to be around $700. Guess who I went with? System up and running now. Go easy with ripping off your customers Easy AC. read more

After having Easy AC just install our unit I could not be happier. Casey, one of the repair guys came out two times prior to us having to replace our unit and was very professional and honest. Even though my unit was hold he didn't just try and sell me a new one. He repaired a part and had the air running within minutes. Unfortunately due to another issue following our repair we decided to replace our unit completely instead of putting money into something on its last leg. Brad and another installer came out within one day of our decision to replace the unit and had it installed in less than 5 hrs!!! Talk about professionals. Today I had my final inspection by the county and everything was perfect!! Would definitely recommend them to anyone needing AC repairs. Quick turn around, professional repair men/installers and no hassle. What more could you ask for?! read more

Fair pricing. I purchased a new AC unit from them in 2014 and they've been great standing behind their product. The parts have been covered under warranty and they have charged labor at a fair price based on my research. They also have specials where they will waive the service fee if they have to perform a repair. I really appreciate a company that doesn't take advantage and doesn't provide a price you have to haggle to get a fair price. read more

This company was coming out to service my ac on a Friday. I leave work early and they don't show up. The next day they come out late to check my ac system and service it. They notice my breaker off and then try to charge me 170.00 for being there for 10 minutes. After my ac started up technician started telling me I was leaking freon and needed a new system. This company is a ripoff to say the least. read more

Our air conditioner went out on a Sunday night. Thank goodness I remembered the catchy gingle and gave Easy Ac a phone call. They came out that night and did not even charge extra for coming out on a weekend night! The repairman was excellent and gave us options for new air conditioners and payment plans. Easy AC has been great with answering all of our questions and coming out very quickly if a problem arises. I would definitley recommend Easy AC for any air conditioner issues. read more

10 year old AC Unit went out , noticeably hot late afternoon, called Easy AC and they had someone come that same night. Decided to buy new unit rather than pay to repair old one. Next day the unit was installed by tech Jorge Borja and another guy named Robert. Both were very professional and explained everything they were doing, had to deal with the rain too. I'd definitely choose Easy AC again, it was really that easy and reasonably priced. read more

We had a new heat pump installed on 11//16 and new duct work on the 17th we are still having problems. Granted, the employees are all polite etc. but that doesn't get the system fixed properly. Last night the thermostat went blank. No heat and this is the first time we used it. We had two previous service calls with problems. Hope they can resolved our issues. read more