We went ot Orlando Preowned for our car. We had a great experience. Adrian Reyes was very nice and…read moreinformative. We looked a couple places and this one was the most upfront and straightforward.

DECEPTIVE MARKETING: Can I leave zero stars?…read more Attempted to purchase a vehicle from Orlando Preowned advertised at $20,995 on the website. After scheduling an independent prepurchase inspection received the dealership's initial with an additional "Reconditioning" fee of $1987. When challenged, "the manager approved" a reduction of $500 for this "standard" fee. I let the vehicle go. Salesperson continued to ping my email with pressure that another sale might be pending, so I rereviewed the website and noted that Orlando Preowned advertises in general an on the specific vehicle "Zero Junk Fees & Zero Dealer Fees: The price you see is the price you get". While I'm no lawyer, this infers to me that the price on the vehicle landing page is the sale price I should expect. When confronted with this insight (with the GM copied), the salesperson dug their heels in again, reiterating this was a "standard" fee. The GMs response was to cut/paste the salespersons email as a reply without addition. Now I'm not a dumb consumer, and clearly certinly not as bright as the employees of this company, but " The price you see is the price you get" does mean something to the most of us, and I don't' think it aligns with Orlando Preowned's point of view. Disingenuous at best, more inline with deceptive, bait & switch

Just paid off my 23 Elantra. I love the car Paid off sooner with no penalties for that, never seen…read morea BHPH who doesn't charge for it. Maro and Ray are the best!

Honest dealership, decent cars, most of them have even full tank of gas and brand new tires. I was…read morevery happy with my purchase. Thank you guys!

I have just completed my families fourth (4th) automobile purchase with Paul. I have found Paul to…read morebe professional, helpful and trustworthy. Additionally, he is stern. (Like when I want a car and he researches it to find that it has problems. He won't let me buy it!) Paul has walked me through the purchase of a Hummer, Volvo, Mercedes and now an Alfa Romeo. All have been exactly as advertised. I won't buy another car outside of Autoauctionguy.com again! NOT MY REAL PHOTO BTW!

Great place to buy a vehicle if you don't have a great deal to spend. Most vehicles are purchased…read morefrom an auction and they don't buy garbage, check them out...

The whole team is attentive and helpful. We had been looking at cars for the entire day and…read moreeverything was junk (looking at large dealerships...trying not to get hustled). Stopped in right at closing and Skip was welcoming and answered all of our questions. I came back the next day to purchase. Mary made the whole process incredibly smooth and pain-free. They have great prices and take pride in helping people find a reliable vehicle. My friend and Mom are now keeping an eye out on their inventory and are excited to work with them. I never thought I would say I am the proud owner of a BMW, but they helped make this happen :)

Tried to sell me a lemon. I took the truck to Goodyear. Needed 3400.00 in repairs. Edwin is a lier…read more Buyer beware! He's was my friend for 2 years. If he does this to me imagine what they will do to you. Buyer beware!

They really don't deserve even a 1, but it doesn't allow a zero rating…read more BUYER BEWARE!!! Do not buy a car from this dealership. They don't return phone calls (until you file a complaint with Kia corporate), and customer service sucks!!! And if you use a trade, they will wait 30+ days to pay it and mess up your credit and then take no responsibility or try to make it right. Never will I buy another car from them or refer ANYONE to them.

This by far has been the WORST experience I have had in a car dealership. I had recently been rear…read moreended and needed to purchase a replacement car. My previous ride had been via Drivetime and I had fallen in love with my 2016 Kia Soul. I went to Orlando Kia West hoping perhaps they might have a newer model with a back up camera. I was very clear when I went in, what I could put down, and the payments per month I could afford. I was shown a very nice 2020 Kia soul, lots of bells and whistles. And while I loved the car I was concerned about the price. The gentleman I was placed with for Sales was the most high pressure, rude, and dismissive person I have met. From the outset he was bound and determined to sell me this car at the exact price. I freely admit I have not so great credit, however if someone tells you from the outset, A) I have less then desirable credit, B) This is exactly how much I have to put down and C) Here are payments I know I can afford. How do you come back to them with numbers that require 3x the down payment amount and 200$ more then they said they could pay? I was baffled. I stood firm and then the wanting to get a co-signer push started. I was at the dealership with my girlfriend and over and over and over he wanted her to sign, even making her feel guilty for not offering. It was ludicrous! I even asked about a used car at a lower price point and I was told point blank it would be harder to finance a used car versus a new one. And he went for the co-signer angle for the 3rd time after being told a FIRM no. At that point I had enough. We left the dealership, and went to DriveTime on West Colonial. With in 2 hours I had a 2017 Kia soul, with a rearview camera (the only thing I really wanted), and payments in my budget, keys in hand. I am sure other Kia dealerships may be nice, but please at all cost avoid this one.

I purchased a 11 yr old car from them so obviously it wasn't in perfect condition. The mechanics…read morewere perfect I admit but had several dents and cracks on the bumpers. Since it ran perfect, those few flaws didn't bother me. Unfortunately, due to income loss, I had to return the car to them. I expected to pay no more than $2,000.00 to them after they auctioned the car since I only kept the car but a few months. They finance company, BridgeCrest, came back saying I owed them $12,000.00. No Way! Since I didn't agree to pay that large amount, they contacted my insurance company and "claimed" that I caused the dent in the bumper. Same dent from when I initially purchased the vehicle. Here's the real catch. They made this claim 8 months AFTER I voluntarily returned the car to them. If this claim was true, should they not have made this claim upon inspection of the vehicle when I personally returned it? They're just scammers.

I would give AutoNation Chevrolet West Colonial in Orlando zero stars if I could…read more I purchased a 2016 Jeep Wrangler from this dealership because it was advertised and sold as an AutoNation Certified vehicle with a 90-day/4,000-mile Certified warranty. I also purchased AutoNation's extended warranty because I believed AutoNation stood behind the vehicles it sells. Almost immediately after buying the Jeep, it began having intermittent starting issues. We mentioned concerns about how it drove, but we were assured everything was fine. Then, only about a month after purchase, the Jeep completely lost all electrical power while I was driving, leaving me stranded in the middle of the road at night. It had to be towed. The diagnosis was that the Jeep's primary control module (the vehicle's computer or "brain") had failed. This wasn't a flat tire or normal maintenance item--it was a major electrical failure on a vehicle that had just been sold as "Certified." What disappointed me even more was the response from the selling dealership. When I called AutoNation Chevrolet West Colonial hoping they would stand behind the vehicle they had certified, I was essentially told they weren't going to do anything and wished "good luck." What's the point of paying extra for a Certified vehicle if the dealer refuses to take responsibility when a serious problem appears almost immediately after the sale? I expected AutoNation to stand behind its Certified program. Instead, I was left stranded, bounced between dealerships, dealing with delays, confusion over warranty coverage, and a complete lack of concern from the dealership that sold me the vehicle. I hope AutoNation Corporate steps in and makes this right, because my experience with AutoNation Chevrolet West Colonial has completely destroyed my confidence in both the dealership and the AutoNation Certified program.

Yesterday, my husband and I visited your dealership because he wanted to give me something…read moreincredibly special -- a Corvette -- as a birthday gift. I have loved Corvettes for more than 20 years. I've followed every generation, every spec change, and every color drop. I've waited patiently for the right time to buy my own, and this year felt like the perfect moment. I was especially excited to see Riptide Blue, a new color for 2024. I've always loved Rapid Blue but wanted to compare them in person before making a final decision. When the salesperson approached us, I explained I was there to look at Corvettes and specifically wanted to see Riptide Blue. He pointed to a car on the floor and insisted that was it. I knew it was not Riptide -- I've been following every update -- but he seemed annoyed that I questioned him. Only after I pressed did he check the system. Sure enough, I was right. No apology. No acknowledgment. Just more coldness. He eventually brought the correct car up and said, "You can look inside," without a smile or any enthusiasm. I asked if we could test drive it, and he replied, "We don't do test drives on new Vettes," then disappeared -- no chance to ask questions, no follow-up, no effort to continue the conversation. As we walked away, he asked, "You good?" like we were wasting his time. What he never realized is that we came as serious buyers. This was not just a casual visit -- this was a lifelong dream and a birthday gift from my husband. Instead, we were profiled based on our age and dismissed, as if we could not possibly afford a Corvette. We walked in excited. We walked out hurt, frustrated, and disappointed. This salesperson failed both the Chevrolet brand and the legacy of the Corvette. He turned what should have been a joyful, emotional, once-in-a-lifetime experience into something I will now always remember with sadness. Do better.

Reliable auto repairs, a company you can trust! Feels good to know that my repair quotes are honest…read moreand the work is done right! Thank you for your services!

From the owner: ASE Certified Technician, BMW Certified Technician, Ford Certified Technician.read more

Dealer is advertising prices they will not honor on autotrader.com…read moreI sent an offer they did not accept, I called and they said the price was 20x advertised. The sales staff was rude and hostile, they do not care about false advertising. They stopped answering my questions on the phone and went silent for over 5 minutes wasting my time. Their actions are in violation of FTC consumer protection laws. Screenshots of the advertisements are here: https://photos.app.goo.gl/wcbwiWxq21uDvBRp6 https://photos.app.goo.gl/1iHTiTQJPtU2iMmE8

From the owner: At VIP Auto Orlando, we're your trusted destination for quality vehicles and unbeatable variety. As…read moreone of the top used car dealerships in Orlando, we offer over 500 vehicles, including lifted trucks, luxury rides, family SUVs, and affordable cars under $5,000. Looking for a truck for sale near you, dependable pre-owned cars for sale near you, or exciting sports cars for sale near you? We've got it all in one place. Every vehicle is inspected by certified mechanics to ensure reliability and value. We also provide flexible financing for all credit types and a stress-free, no-pressure buying experience. Visit VIP Auto Orlando today -- where Central Florida drivers find quality, value, and the VIP treatment they deserve.