I would give AutoNation Chevrolet West Colonial in Orlando zero stars if I could. I purchased a 2016 Jeep Wrangler from this dealership because it was advertised and sold as an AutoNation Certified vehicle with a 90-day/4,000-mile Certified warranty. I also purchased AutoNation's extended warranty because I believed AutoNation stood behind the vehicles it sells. Almost immediately after buying the Jeep, it began having intermittent starting issues. We mentioned concerns about how it drove, but we were assured everything was fine. Then, only about a month after purchase, the Jeep completely lost all electrical power while I was driving, leaving me stranded in the middle of the road at night. It had to be towed. The diagnosis was that the Jeep's primary control module (the vehicle's computer or "brain") had failed. This wasn't a flat tire or normal maintenance item--it was a major electrical failure on a vehicle that had just been sold as "Certified." What disappointed me even more was the response from the selling dealership. When I called AutoNation Chevrolet West Colonial hoping they would stand behind the vehicle they had certified, I was essentially told they weren't going to do anything and wished "good luck." What's the point of paying extra for a Certified vehicle if the dealer refuses to take responsibility when a serious problem appears almost immediately after the sale? I expected AutoNation to stand behind its Certified program. Instead, I was left stranded, bounced between dealerships, dealing with delays, confusion over warranty coverage, and a complete lack of concern from the dealership that sold me the vehicle. I hope AutoNation Corporate steps in and makes this right, because my experience with AutoNation Chevrolet West Colonial has completely destroyed my confidence in both the dealership and the AutoNation Certified program. read more

Yesterday, my husband and I visited your dealership because he wanted to give me something incredibly special -- a Corvette -- as a birthday gift. I have loved Corvettes for more than 20 years. I've followed every generation, every spec change, and every color drop. I've waited patiently for the right time to buy my own, and this year felt like the perfect moment. I was especially excited to see Riptide Blue, a new color for 2024. I've always loved Rapid Blue but wanted to compare them in person before making a final decision. When the salesperson approached us, I explained I was there to look at Corvettes and specifically wanted to see Riptide Blue. He pointed to a car on the floor and insisted that was it. I knew it was not Riptide -- I've been following every update -- but he seemed annoyed that I questioned him. Only after I pressed did he check the system. Sure enough, I was right. No apology. No acknowledgment. Just more coldness. He eventually brought the correct car up and said, "You can look inside," without a smile or any enthusiasm. I asked if we could test drive it, and he replied, "We don't do test drives on new Vettes," then disappeared -- no chance to ask questions, no follow-up, no effort to continue the conversation. As we walked away, he asked, "You good?" like we were wasting his time. What he never realized is that we came as serious buyers. This was not just a casual visit -- this was a lifelong dream and a birthday gift from my husband. Instead, we were profiled based on our age and dismissed, as if we could not possibly afford a Corvette. We walked in excited. We walked out hurt, frustrated, and disappointed. This salesperson failed both the Chevrolet brand and the legacy of the Corvette. He turned what should have been a joyful, emotional, once-in-a-lifetime experience into something I will now always remember with sadness. Do better. read more

Extremely disappointing experience with the AutoNation West Colonial Service Department. I had a scheduled service appointment on 12/19/25 at 3:00 p.m., but when I arrived, I was told NOT to leave my truck because the department was *too far behind and understaffed* due to the holiday. They asked me to bring it back the following week. I dropped the truck off midday on 12/26/25, and was told the diagnostic would be completed within 3-5 business days so the warranty rental could be arranged. It is now the 12th business day, and I still have no update beyond "waiting on a tech." No communication, no accountability, and no sense of urgency -- completely unacceptable for a dealership of this size. I purchased platinum extended warranty that includes rental coverage, but the lack of follow-through from this service department essentially denies that benefit. The experience shows a serious breakdown in management and customer service. If you value your vehicle or your time, go somewhere else. read more

My daughter had her heart set on buying a 2026 Chevy Trax. She was approved for a 2022 Jeep Cherokee and was little disapdointed, but needed a car. the finance guy, Jorge Quilo'n worked some numbers and with another finance company and made it happen! My daughter is now the proud owner of a 2026 Chevy Trax, in her favorite color(sand). The Salesman, Paulo Pinheiro, was great. He's really on his toes. He was helping 4 customers, at one time, close deals. He works to please his customers. He made sure the car was washed and clean and got the tank on full before we left, and personally thanked us before we left. read more

Took my 2023 Chevrolet trailblazer to turn in 11,000 miles. The lady test drove it and said it's a great car. nothing wrong with it. But my offer when I filled out was $20,200. When I get there and when she comes back, there was a problem with the computer system and the $20,200 within only a little over 17, not even enough to pay it off. I owe 19,000. She said well if you could work with us halfway no I'm not paying you another 2000 just to turn it not use AutoNation even though I have bought vehicles from AutoNation by the airport to be a scam to get you in here. All I really wanted was enough just to pay it off and be done with it. read more

France is the man!! Best dealership around because of this guy! I recommend shopping for all your cars here! I drive from Texas just to shop with Big France! read more

Run far away! Ok, you're probably not expecting much from the service department of a car dealership, but even with my own low expectations I was blown away. The two star average is extremely generous. I had been looking at upgrading to electric, but I certainly won't be spending any money here. I had a couple of outstanding recalls on my Chevy Spark, so on November 30 I made an appointment for the date December 14. The next day someone from AutoNation Chevrolet called me to ask if I needed to set up an appointment and I said I already did online. On December 12, I got a reminder email from someone named Justin L. I wrote back to Justin asking if I could get confirmation that they had the parts needed to complete my recalls, and listed out the recalls on my vehicle. Never got a response. Unfortunately, my car battery died (unrelated, it was at the end of its life) on December 14 so I called to reschedule the appointment and talked to someone named Angela. She told me she couldn't reschedule for me and I had to call the dealership directly, and she provided me the number. The phone number she provided me directed me back to her and she told me they were probably "all in a meeting" and I should call later. I looked back at my confirmation email and realized there was an option to reschedule online, so I did that. I rescheduled my appointment for December 30. When I went in at my scheduled appointment time, William F told me I didn't have an appointment. I tried to show him the email which read "Appointment Confirmation: AUTONATION CHEVROLET WEST COLONIAL" with the date "Saturday, December 30th 2023" and he said the appointment wasn't confirmed unless they called me to confirm it. He treated me like a fool for thinking that an "appointment confirmation" email was a confirmation of an appointment. Silly me, I guess. It was very clear immediately that William wanted to get rid of me and he told me "come back Tuesday." I told him I didn't have time on Tuesday, as I work, which was why I had scheduled the appointment for this day at this time. He eventually agreed to take the vehicle but said "it will take a little while." I said that was okay because my wife had driven over to pick me up, and we could come back later in the day to pick it up. He told me he would call me when it was ready and I left. I went about my day as planned and didn't hear back from William. Around 4:15pm, I tried to call for an update, as I could see that the dealership closed at 5pm. The phone rang and rang and eventually went to a voice mail box for a specific person who was not William. I tried a couple of more times and eventually we decided to drive over, since there seemed to be no other way to get an update. When we got there, William and another man in a white shirt (who seemed like he might be a manager) were standing in the lobby as if they were about to leave. I told them we were wondering what was up with the car and came over since no one was answering the phone and they were about to close. William immediately claimed that he had told us the car wouldn't be ready until "at least next week." He absolutely did not tell me this, and I told him so. He got pretty combative and defensive and refused to take responsibility for anything. His manager (I assume, mainly because his customer service skills were better) jumped in and apologized and William quickly changed his attitude. They told me I could take the car now and bring it back Tuesday, or just leave it and they would have a technician look at it on Tuesday. When I asked if it would be ready Tuesday they said no, that after they had the technician look at it, THEN they would order the parts, because they don't stock the recall parts. If I wanted to pick up the car on Tuesday, I could pick it up then to be able to use it while waiting for the parts to come in. They promised they would call on Tuesday to let me know the status of the car and whether I could pick it up (spoiler: they didn't). I asked if there was a better way to get in contact with them, since the phone number provided just rang and rang. William sent me a text and told me I could reach him through text, and if I wanted to talk on the phone, I needed to text him first. Yelp has a review character limit, so I'll attach the screenshots of all the texts I sent trying to get any answer about the status of my car. I also tried countless times through every phone number I could find for this dealership (there's a lot) to get someone on the line who could tell me what's going on with my car. I was hung up on several times and multiple times Angela tried to send me through to William, who she said she could see at his desk not picking up my calls. It's a good thing I WFH or I would have been SOL since they don't want to talk to their customers or keep any of their promises to keep people informed. I've heard Starling Chevrolet on OBT has better customer service, so I'll be sure to take any business I have there. read more

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I've sold 2 vehicles here and attempted to purchase a truck. The selling experience Overall was good as they offered a competitive price for my vehicles which beat other dealer offers. I got a tentative offer prior to coming in on both which 1 sold at that price but the other went down $500 when I got there citing a minor accident on the report which they new about prior to coming in as they ran the carfax report to make the tentative offer. However, we talked them up a bit and they threw in a tank of gas for our current vehicle. The buying experience didn't go as well for 2 reasons 1) very low inventory so not much to pick from 2) the truck I did find had dealer add-ons such as running boards, paint protection and nitro in the tires(?). They wouldn't move on removing these items so that ended the deal for me. My understanding is this dealer try's to work with folks with any income level to get you the vehicle you need. Didn't work out for my but maybe you'll have better luck. 3 stars is the best and worst I can give. read more

AutoNation Chevrolet West Colonial - Car Dealers Near Me - Orlando, Florida

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I brought my Tahoe in for an issue with the cruise control not working and the Grading Break automatically activating. Took them two full days to respond saying the issue was with two modules in the back that had fallen onto the muffler and melted some. Seemed reasonable so I had them replace the bumper and the modules assuming that would fix the issue. It took 18 days for them to paint the bumper and get the car back to me. I immediately noticed the different colors the bumper was to the rest of the car and made Justin, my service advisor, aware that I was not happy. He looked at it and said he agreed that he would not want that for his car either. I needed the car back and told him I would bring it back to have them blend it into the rear quarter panel, which he said they didn't do because they didn't want to drive the car to the body shop. I'm sorry but you can drive the car so it gets a proper paint job. The next day I noticed that the cruise control and grading brake issue still existed. So the original issue I brought it in for was still there. While those parts may have needed to be replaced, that is not what I asked for, and now I've paid $3,400 for a vehicle with a noticeably different bumper and still has issues. NOT HAPPY So while I had the vehicle back, I do my research online and find that it is common for the BCM (brake control module) to need some electrical grease or sometimes be replaced. I take it back ask for them to blend the bumper and why I was charged for replacing those parts, when it appears the BCM was the issue. Justin stated that he doesn't know what the problem is, so he can't say anything until they look into it further, but it's possible for me to have had multiple issues. (But the issue still exists) So what's the fix, a PCM upgrade... code for nothing actually was replaced/repaired. They also didn't blend the bumper and when I asked why, they said they don't do that (wtf). Even speaking to the Manager of the service department he said they don't and wouldn't do that!!! So why not tell me that from when I first spotted the color variation, why not tell me that when I brought it back, why tell me they had the paint person ready for me the previous week, but I didn't bring the car back. Any reputable paint shop knows you blend paint especially white (or pearl in my case) as they are difficult to match. To me it seems since they got paid already they were less than helpful on getting the car back right. Like I said about the parts they replaced were melted and no worries if they fixed the problem. They didn't but, if they had done a decent job on the paint I wouldn't be leaving a negative review. However, now being without a car for over 22 days and then refusing to blend the bumper after paying $3,400, I can say I will not be going back there anytime soon and to proceed with caution when visiting there service department. read more

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Great working with Luis J. Today. We wanted to sell our Volvo xc60. Luis reached out to us. Made an offer. Checked out the car and delivered. Luis worked to make the process smooth and painless. read more

AutoNation Chevrolet West Colonial - This AutoNation - Car Dealers Near Me - Orlando, Florida

These guys are master rip off artists! I took my truck in for a diagnostic because it was acting up. They advisor said that the diagnostic charge was $204.00. I agreed and went on my way. a couple of hours later the advisor calls and says "we need a couple more hours of diagnostic time". I reluctantly agreed. Then they called back and said that it needed new fuel injectors even after I told them that I had just replaced them. I declined and told them that I would send a tow truck to pick it up. long story short, They charged almost $800.00 and didn't diagnose the problem! Turns out the problem was a crumbling wiring harness that I had to diagnose and repair myself. Word to the wise. These guys are schyster's! DO NOT take your vehicle to this place. All total, I'm out $1400.00 for a problem that I had to end up repairing myself! read more

It's like pulling teeth to get after purchase help. The sales price was decent but if I'd known this level of lackadaisical attitude towards answering simple questions, I would have paid more somewhere else. This place is all about volume. Zero customer service! Although, I will say Bryan Andes finally at least tried to help finally, so he's alright. read more

Excellent staff and great service. highly recommend! They've got a pretty big inventory and the new Camaros and Corvettes are incredible

12/29 and 12/30/2022: Please add Mr. Brett - Service Director and Ms. Cindy who is on the phone in the Service call center and two great gentleman : Stilwell, Brian , & Lorenzo, Jennifer read more

I'm not sure what's going on with the team at AutoNation Chevrolet West Colonial, but my experience has been beyond frustrating. When I traded in my leased car, they kept repeatedly asking me for the title--which, as anyone familiar with leases knows, isn't available until the car is paid off. You would think a dealership would understand this, but apparently not. To make matters worse, apparently they paid off the lease to the wrong leasing company. Now, a month and a half later, I'm stuck making payments on a car I no longer own, in addition to the payments on the new car I purchased. As if that wasn't bad enough, I received a letter from the DMV stating that my license is going to be suspended because they believe I'm driving an uninsured car. This happened because I canceled the insurance on the car I traded in--a completely normal thing to do--only for their mishandling to create this mess. I tried to resolve the issue by contacting the sales manager, who assured me he'd take care of it and call me back in 30 minutes. That call never came. I've made multiple attempts to contact him, and he simply won't return my calls. I've been buying cars for 25 years, and I've never experienced anything like this. The lack of professionalism, accountability, and follow-through is astounding. I strongly recommend avoiding this dealership. read more

Dealership is the biggest joke on the planet called them to have my truck towed there. Get a call the following day telling me they can't look at my truck for over a month trying to get the tow service over there to take it to another dealership. can't get a hold of the person that I spoke with at all Avoid this place at all cost only gets one star because they won't let me put - stars read more

Best in Orlando, they always work with ya an the rest don't matter just filling in space at this point

Great guys all around. 10/10, would recommend! Super chill and great to work with! No complaints

Went to purchase a 2024 Chevrolet Suburban from Autonation West Colonial. I agreed on a deal that included changing the black rims out for ones we picked out with the salesman, Paul Nunes. The Sales Manager, Mr. Emmanuel Reyes approved the deal, gave us paperwork (included in this review) promising the installation of 4 rims part number 84802305. Both salesman and sales manager indicated that as soon as the wheels come in, which would take about a week, we could bring the vehicle in for the rim swap. We were told the rims could not be swapped prior to taking possession as they were not allowed to alter the vehicle prior to delivery. We followed up with text messages with the salesman on the status of the rims that were ordered since it was over a week later. We were told they had not come in and to check again in a few days. On the 3rd contact, the salesman which was over 10 days since he said they were ordered, the salesman said he would check on the rims order and get back to us. When he failed to call us back, the following day I talked to the Sales Manager, Emmanuel Reyes. Mr. Reyes told me the salesman was in trouble for promising the wheels and they were not going to swap the rims out as they are too expensive. Even though Mr. Reyes approved the rims he is now breaking the agreement. He said a 3rd party vendor could dip the black rims in chrome. We advised him we wanted the agreed upon rims that were stated in the sales order and promisary paper given to us. We will seek alternative methods to resolve the dealership deceptive business practices. Let the buyer beware, this dealership will promise you anything just to get the deal then back out once you take possession. read more

AutoNation Chevrolet West Colonial - Car Dealers Near Me - Orlando, Florida

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MY GUY FRANCE BRO U A SAINT!!! I don't care if you're buying a Ford, whatever you need, ask France, you ask him to source you a Ford before you go to for yourself, there should be a $850 a minute fee to even speak to big Dog, he has knowledge, and expertise in the automotive industry that no one else has. read more

Is really hard to find reliable people if you dont have the parts or tools to do a job why waste somebody time

I thought by going to a large dealer, I would be safe against being sold a car bought at an auction. Auction cars aren't bad, but when the dealer fails to inform the buyer that when scanned, that goes a step too far I vehicle and told the salesman my specific need for tow vehicle for a small camper. He failed to tell me that the car I purchased would fail all transmission scan test according to an outside mechanic at AAMCO transmission. he told me the scans lit up like a Christmas tree, and the transmission was not gonna be up to the task of towing anything. I would anyone that buy a used vehicle from this a mechanic check it out fully. read more

Their Service Manager Mike is a liar. He refused to honor an agreement we had. I even have documented proof of it. Their receptionist Glynn in the Service area also sucks and doesn't get anything done you ask him, make sure you don't trust these 2 with anything in there. This dealership sold me a damaged car that had battery problems and side mirror problems. These 2 who were suppose to help me figure out a solution only made things extremely worse on top of that I've lost a lot of money because of them. Chevrolet dealership would be a better place if Glynn and Mike didn't work there. read more

AutoNation Chevrolet West Colonial - Car Dealers Near Me - Orlando, Florida

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I went to the dealership where I purchased our vehicle. Not one person at time of sale told me I had a free oil change and tire rotation. When oil life prompted me that I had only 10 % oil life left, which I doubt, but I got pricing. Thinking this was too high for service I checked the internet for a cheaper price when I found on GM's website that if I purchased a Chevy 2023 or newer that the first service of oil change and tire rotation was complimentary. However after the service was completed I wa informed that so called warranty expired Feb 25 so would discount service performed. Nothing was said at check in that complimentary service had a deadline nor was it checked before performing requested serviice that it had an expiration date. Plus the equinox was bought in December and do not believe oil change would be expected in two months. Sorry but I think this should be refunded. read more

Anywhere else is better than this place. I regret buying a vehicle from them and will never do business with them again. I went back to the service department here to have my truck looked at after the temperature gauge stopped working in the vehicle and the A/C stopped working. I have a warranty I purchased with them when I bought my vehicle and thought it was easiest to have them do the work and deal with the warranty company since the warranty is also with AutoNation. I WAS WRONG. I called to bring my vehicle in and was told it would be 3-5 days before i can even get a diagnostics done on the truck...... I didn't have a choice so i brought the vehicle in, explained what i wanted looked at since the truck is still under warranty and went on my way. It took them over a week to get back to me... they asked if i ever has radiator work done.. i told them no, i bought this truck from you with 5 miles on it and haven't had any work done. He explained that they found an air bubble in the radiator line and thought that could be the issue and wanted to do a coolant flush. I told them to sent it to the warranty company since everything was covered. The service tech seemed puzzled.. he didn't remember our conversation or make notes in my file about me bringing the vehicle in for warranty service. He also told me that my Freon was low and stated that the only was it can be low is a leak... I asked him to submit a claim on that as well.. and reminded him that i also wanted new wiper blades from the warranty company.. He said ok and he would get back to me. We are now going on Two weeks of them having my vehicle and I have to call back to ask what is going on. He said he was waiting to hear back from the warranty company, so i call them directly and they said there are no claims in for my vehicle. I call the shop back and explain this to them and he says he will look into what's going on and call me back. He proceeds to send me screen shot of a submitted claim with no time or date. So i wait for another day and hear nothing. I call the warranty company again and they tell me a claim was submitted the day before and it was denied because coolant flushes aren't covered. I asked about any other claims and he said there was none. So i called the shop back, asked why there was only one claim and why one for Wiper blades was not submitted. I was told it was... To sum all of this up, I was lied to about when claims were submitted, not listen to with what i was asking to be done, told that nothing could be found and my car was ok, besides the coolant flush. I picked up my truck Friday evening after them having it for about three weeks and the check engine light went on the very next day, the temperature gauge still didn't work, nor did the A/C. during all of this I made several requests to have someone from management call me back to discuss anything that was going on, and its now over a month and i am yet to get a call. I brought my truck to a Pep Boys next to my house, they identified the issue the same day ( a thermostat housing was sticking and that was causing the computer to think my engine was overheating, thus not allowing the A/C to function) and had my truck back to my within two days, one of the days was just waiting for payment from the warranty company. I WILL NEVER GET SERVICE DONE OR DO ANY BUSINESS WITH THIS ESTABLISMETN AGAIN. THEY DO NOT HAVE YOUR BEST INTEREST IN MIND AND ONLY WANT YOUR MONEY. THEY DO NOT CARE ABOUT YOU AS A CUSTOMER IN THE SLIGHTEST. Do yourself a favor and go ANYWHERE else. Other establishments would love to treat you fair and help you out. If you are looking to a bad time and enjoy frustration, this is the place to go. read more

buyer beware. Do not buy a vehicle from this AutoNation Chevy dealership. They are scammers they sold us a vehicle that was not inspected. We drove 200 miles and the check engine light went on our BMW which now needs $3000 with a repair they don't even have our warranty registered and we've had the vehicle for two weeks! clearly they lied about inspection and coverage of the vehicle. Don't put your family at risk by purchasing the vehicle. read more

AutoNation Chevrolet West Colonial - Car Dealers Near Me - Orlando, Florida

we were floating around the dealership front entrance and showroom for about 5mins when i got there and nobody seems to care that i was there. thankfully, Edwin showed up and took care of us right away. and i was so glad he did. honest, straight forward, and does have a good sense of humor. i know i did asked a lot of questions and paperworks, he was very patient and went above and beyond to get me more info and time with the vehicle so i was able to check it out better and be more thorough. the 4star is because of Edwin. thank you very much Edwin C. we are pretty happy with our "new" mb glk350. read more

You absolutely have to work with Tim White! He is a fantastic salesman, non-pushy, very personable, very professional, all-around, great guy! Highly highly recommend! read more

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I had a disrespectful and disappointing experience at AutoNation Chevrolet West Colonial, where I felt misled on my car appraisal and was accused of dishonesty when presenting a legitimate offer from Carvana. Unacceptable read more

They are so unprofessional !! I went to look at a truck at auto nation west colonial that I been looking at online then they tell me it is at the AutoNation airport location. So I drove over to go see the truck and come to find out west colonial took the truck back to the location I was just at !! And said they had another customer which they didn't! Then I leave. The AutoNation Airport location calls us back and tells us that the sale didn't go through and that they are brining the truck back to the Airport location. We get back to the Airport location because they have been nothing but nice to us but they still haven't sent to truck over and the dealership is about to close! They said they will send it "over in the morning". They are just mad that we went to the Airport location to go see this truck instead of getting it at their location! The sales man TAD! at airport location has been nothing but nice but is driving us over there to go get the truck because they don't want to send it over to the Airport location! just because west colonial location wanted the sell !! HIGHLY UNPROFESSIONAL! I HIGHLY RECOMMEND AIRPORT AUTONATION! read more

I have rated their service as very good in the past. Now it is at an all time low. They have had my car for eight days to fix my A/C but I have not received one up update in eight days - NOTHING. No one answers my calls and none of my dozen voice mails have been returned. I am 70 years old and have no car. This is unacceptable. read more

I just left the Dealership service center. I only pulled up to ask a question. There were literally 4 white guys at the desk (I'm a black female). No one spoke to me, nor did they acknowledge me. This was the worst feeling ever and I will never return here again read more

Worst customer service I've ever experienced. History: Purchased a new Vette in 2007 and it was delivered from Chevrolet to this dealership for pick-up. However, upon arrival my brand new car was sitting in the front for sale. Obviously not the experience one would hope for when receiving a new vehicle. So, not a good start from day 1. Now onto the issue at hand. Vehicle was in for service in 2014 and the dealer stated they completed a jumper wire install to address a recall with the low beams being inoperable once the engine heats up. I wasn't experiencing the issue at the time, but they stated the work was completed and Chevrolet closed out the recall. However, I am now experiencing this exact issue and when I looked at where the jumper cable was supposed to be installed, it doesn't exist. So, the work was not completed and yet they refuse to take responsibility and instead claim that someone must have removed the jumper. This would not be easy as the cable is soldered in when the work is properly done and it would be obvious if that was the case. However, they're not willing to allow me to show them so that they can see it wasn't completed. I'm the only owner of this vehicle and I've never brought it to any other dealer except for this one to have service done. They basically don't believe me since I hadn't had the car there for 8yrs. The tech claimed it wasn't possible that I could go that long without needing service. Well, this car is very well built and I have had very minimal issues (mostly in the beginning years) and I do all my service myself (oil changes, filter changes, fluid fills, brakes, etc.) and haven't needed to take it in for any service since 2014. The tech also claimed they would have sent a picture of the work completed (which Chevrolet denied occurs), but they don't have a picture in their system of the work completed. So, three is no proof unfortunately from the dealer showing the work was actually completed. I've been told repeatedly that it's a Chevrolet problem and Chevrolet tells me that I need to have them do a diagnostic test (which isn't needed since the jumper is missing and I'm experiencing the exact issue the recall fixes) for them to address. So, I'm stuck in the middle with no assistance from either side in getting this resolved sadly. read more

I had my vehicle towed in for a starter. They were cordial and helpful in the process. That's where it ended. They were not in any hurry to update on my vehicle status. I could never reach the service department by phone. Once they were able to diagnose vehicle issue it cam with a slew of other items needing attention. Typical dealer protocol. The price was well above std retail for all the parts. Premium price for reconditioned parts. Requiring a starter ended up costing $3K. Once I approved the repair, it took a week to have the work done. When I went to pick up my vehicle, it was parked in the service bay with a flat tire, which was acquired during repair. a giant screw in the tire. they immediately took the vehicle in to fix the flat. However, an hour later I had to ask about how much longer. I was promised 10 min. 30 minutes later they finally finished. Apparently this dealer is having major staffing issues in service area. I won't ever use them or refer them as a result. read more

Dropped off new Traverse because blinker stopped working a month ago. They told me 3 days to repair!! I called on the 2nd day multiple times just to see if they had a status update and was not able to get any service advisor on the phone! I came back on the 3rd day just to be told it'll be at least another week because they haven't looked at my car yet! Avoid this place at all cost! read more

Had a terrible terrible experience here at this specific location. The service manager is as rude as the team members. Most of them need to be retrained, if you DON'T like your job/careers please find a new one. There are people out here who would love your job. It's still bothering me till this day, how me and my mom was treated. We're already going through a lot bringing in our cars with issues then having to deal with rude service reps that barely wants to do their job is ultimately sad. I can always forgive. But I'll never forget the terrible experience I had here. read more

Very disappointed my car has been there since the beginning of November. It's waiting on a chip for the engine. 2 days ago I as offered a deal to buy my car so I wouldn't have to wait any longer and I planned to buy a Chevy Trax from them. We went home to think it over came back the next day at noon to go through with it. And was told after the paperwork they were no longer going to buy it because Chevy stopped last week giving money to dealerships for buying cars waiting for parts. Then you should never have offered to buy it you should be up to date with this. You should stand by your offer and buy my car. I have now been without a car for months. I'm a mom of 4 kids and a crisis nurse and can't afford to pay for rental cars for months my car was paid off. While it's not there fault they don't have the part they shouldn't have read more

Wow, wow, wow! Our car buying experience was absolutely incredible thanks to the team at Autonation, but especially because of our salesman, Kartal. The entire team at Autonation was friendly and very accommodating. Kartal was exceptionally responsive to every question we had and was able to get us a specific vehicle when others simply couldn't. It was very apparent that Kartal works hard and strives to have a truly satisfied customer. Our purchasing experience was unlike any other I've ever had because of Kartal's honesty and genuinely great personality. His communication was outstanding, and we truly felt like we were treated like family members. Roman in finance was wonderful, too. He helped us explore great options for financing and never made us feel pressured in any way. Razvan the sales manager made sure we were well taken care of throughout the entire process. If you are looking for a great car buying experience, go straight to Kartal. No gimmicks, no tricks, no run around. Just people that want to give you a genuinely good experience. We will ABSOLUTELY go back to Autonation for our next vehicle purchase! read more

AutoNation Chevrolet West Colonial - New vehicle purchased - Car Dealers Near Me - Orlando, Florida

scammers!!!! Had to bring vehicle in while on vacation. should have totally been covered by warranty. service rep told my wife when picking it up that I refused for it to be diagnosed prior to new part being installed. LIARS. why would anyone refuse a diagnose and rather pay out of pocket. The fact they get away with this stuff is sickening and the reason no one trusts mechanics. I understand they make more money not running a warranty claim but this is just trash business. read more

I would like to congratulate the attendant Fernando for the service, very friendly and helpful, he helped me very well, and responds quickly with clarity and attention." Congratulations to the entire team too, all very synchronized ! And once again congratulations on the excellent employee you have on the sales team, (Fernando " keep up the good work !!!) read more