I recently rented a standing aerator from Rental Max's Carol Stream branch on a Saturday morning…read more Within one hour of using the machine (Toro), the rear left wheel failed to move forward, but it could still move in reverse, so I loaded it back on the trailer and returned the machine, where I received one of their Ryan standing aerators. About four hours into the job, the rear left side tire became flat, so I had to return to their branch so they could replace the tire. I saw them take a tire off of an already broken-down aerator to use in its place. Two hours later, the machine became completely inoperable and would not move an inch. Unfortunately, Rental Max was already closed at this time for the weekend, so I called and left a voice mail so that the time of the incident was recorded within their system. As I still had customers needing their lawns aerated, I tried to figure out what the issue was, and I saw that the chain driving the wheels came off of the sprocket and became very badly jammed inside of its housing. After many hours of mechanical work, in which I had to purchase a unique tool, I finally got the chain unjammed. To my amazement, the branch's assistant manager returned my call and was fully apologetic. He told me that for my troubles, I would not be charged for the rental at all and that they would get me on their calendar to make sure I could complete my remaining yards. The following day, in my first yard, the machine began making a loud clicking sound, and yet again, the left rear wheel stopped moving; this marked the third time in 24 hours it had stopped working. I immediately checked the drive chain to ensure it was still intact, and it was. Completely fed up now, I was able to back the machine onto my trailer. Then, I called Rental Max and left them a voicemail explaining the situation again. When Rental Max opened on Monday morning, I returned with the machine. I worked out with the Manager, Sean, details on how I could get another device and was told that they only had the two devices I had used, which were both now unavailable as they were being serviced, so I had to wait. Once I was at home, Sean contacted me concerning a question about a part. He then informed me that he would charge me for the rental even after his assistant manager assured me I wasn't. Sean kept telling me that he was running a business. In the end, we settled on charging me the four-hour rate instead of the full-day rate, and I would get to use the machine, when ready, to finish my jobs. Three days later, I picked up the same Ryan machine I had used. Within thirty minutes of using the device, I see my yard torn to hell, and the tire is flat. I contacted Sean, and he sent out a staff member to change the exact tire, which was changed three days prior. Once the tire was changed out, I was suitable for about five hours until (two working on the machine) and the left rear tire failed to move as the drive chain was off yet again, making it unmovable. Fed up with the device, I called Sean and left a voicemail explaining where it was located and that he would have to send a crew out to retrieve it. The following day, Sean called me back and told me that he would charge me for the blown tire as "it was a brand new tire." The exact tire, mind you, that I saw his crew take-off of a different machine being serviced and placed on that machine. After informing him of that, he tried to tell me that the tire was a new one that had just been put on that machine before being swapped out and onto my machine. This morning, the same individual who changed the tire the previous day came to help retrieve the broken-down device, and I asked them if they had ever figured out what was wrong with the tire. He replied, "I don't know, it just blew. I think they are going to try and patch it. It was just an OLD crappy tire, so I don't know what good that will do." I will never use this Company again. At first, I thought they stood by their product, but what good is that product if it breaks down all the time? Furthermore, they have zero integrity and will go back on everything they say. Make sure to get everything in writing. Lastly, take pictures of every single thing before and after. They will try and charge you for anything and everything. It was Sean that made this such a terrible experience. The rest of the crew was great and extremely friendly.

This is my favorite place to rent tools. Tyler the manager at that location took great care of my…read moreon all my rental needs for construction!

Had a good experience renting equipment. Spoke to owner and he was very prompt and efficient…read more Fairly priced. Definitely will work with them again.

I use him every project I do , hes always on time keeps my…read morestress away from another thing on my project I have to stress about ABSOLUTELY THE BEST WORDS CANT EXPLAIN IT

I've rented equipment at DuPage Rent-All several times. This fall I rented an aerator and had no…read moreproblem picking it up for what o thought was a reasonable price. The owner gave me the rundown on how to use it and then helped me load it into my vehicle. I have no problem recommending this business.

Local gem! Owner (Jeff) runs the place and is very honest and knowledgeable. Been going here for…read morethe past 17 years. If you have a household project or work going on at your house, Jeff will not only explain how to use the equipment, but will also explain how to complete the project. For example, gave me specific instructions and tips on how to refinish floors, reseed a lawn and install posts. A much better choice than the Big Box Stores who lack this type of personal touch. Lastly, went in during September for a lawn aerator. Owner told me that if the ground was very dry it would be a waste of money because the tines probably would not penetrate. Advised me to come back later after the soil was moist. I appreciate someone who's not out to just make buck. Worth the while.

Great company! Mark has top notch customer service, great pricing, and great equipment. I use them…read morefor all of my rental needs.

Kelly and their team were perfect! Friendly, knowledgeable about the equipment they rent out and…read moredelivery on time. For sure recommend. Thank you for saving me time/money and getting my job done eaiser.

I just called to get prices to rent 2 pieces of equipment and after being on hold for 15 min the…read moreguy says "you gotta hurry it up buddy. I've got other people on hold and we are trying to leave" No thanks Rental Max, I'll happily take my business elsewhere.

I was pleased with my first experience with this rental place for a lawn aerator. They included…read moretwo ramps so I could get the aerator on/ off the pickup truck.

Great business!!…read more Lots of friendly staff, they are passionate about what they do. Always puts the customer first, as it should be!

From the owner: Serving local communities since 1939, Equipment Depot Inc. is part of Logisnext Americas, one of…read morethe world's largest manufacturers and providers of material handling, automation, and fleet solutions. As a leading provider of the most innovative and respected brands, Cat® lift trucks, Logisnext forklift trucks, Jungheinrich®, and UniCarriers Forklifts, Equipment Depot offers new and used forklifts, aerial lifts, service, parts, equipment rentals, and financing through its 50+ nationwide locations. The company's commitment to delivering the best service is backed by its Performance. Guaranteed.® pledge.