I recently rented a standing aerator from Rental Max's Carol Stream branch on a Saturday morning. Within one hour of using the machine (Toro), the rear left wheel failed to move forward, but it could still move in reverse, so I loaded it back on the trailer and returned the machine, where I received one of their Ryan standing aerators. About four hours into the job, the rear left side tire became flat, so I had to return to their branch so they could replace the tire. I saw them take a tire off of an already broken-down aerator to use in its place. Two hours later, the machine became completely inoperable and would not move an inch. Unfortunately, Rental Max was already closed at this time for the weekend, so I called and left a voice mail so that the time of the incident was recorded within their system. As I still had customers needing their lawns aerated, I tried to figure out what the issue was, and I saw that the chain driving the wheels came off of the sprocket and became very badly jammed inside of its housing. After many hours of mechanical work, in which I had to purchase a unique tool, I finally got the chain unjammed. To my amazement, the branch's assistant manager returned my call and was fully apologetic. He told me that for my troubles, I would not be charged for the rental at all and that they would get me on their calendar to make sure I could complete my remaining yards. The following day, in my first yard, the machine began making a loud clicking sound, and yet again, the left rear wheel stopped moving; this marked the third time in 24 hours it had stopped working. I immediately checked the drive chain to ensure it was still intact, and it was. Completely fed up now, I was able to back the machine onto my trailer. Then, I called Rental Max and left them a voicemail explaining the situation again. When Rental Max opened on Monday morning, I returned with the machine. I worked out with the Manager, Sean, details on how I could get another device and was told that they only had the two devices I had used, which were both now unavailable as they were being serviced, so I had to wait. Once I was at home, Sean contacted me concerning a question about a part. He then informed me that he would charge me for the rental even after his assistant manager assured me I wasn't. Sean kept telling me that he was running a business. In the end, we settled on charging me the four-hour rate instead of the full-day rate, and I would get to use the machine, when ready, to finish my jobs. Three days later, I picked up the same Ryan machine I had used. Within thirty minutes of using the device, I see my yard torn to hell, and the tire is flat. I contacted Sean, and he sent out a staff member to change the exact tire, which was changed three days prior. Once the tire was changed out, I was suitable for about five hours until (two working on the machine) and the left rear tire failed to move as the drive chain was off yet again, making it unmovable. Fed up with the device, I called Sean and left a voicemail explaining where it was located and that he would have to send a crew out to retrieve it. The following day, Sean called me back and told me that he would charge me for the blown tire as "it was a brand new tire." The exact tire, mind you, that I saw his crew take-off of a different machine being serviced and placed on that machine. After informing him of that, he tried to tell me that the tire was a new one that had just been put on that machine before being swapped out and onto my machine. This morning, the same individual who changed the tire the previous day came to help retrieve the broken-down device, and I asked them if they had ever figured out what was wrong with the tire. He replied, "I don't know, it just blew. I think they are going to try and patch it. It was just an OLD crappy tire, so I don't know what good that will do." I will never use this Company again. At first, I thought they stood by their product, but what good is that product if it breaks down all the time? Furthermore, they have zero integrity and will go back on everything they say. Make sure to get everything in writing. Lastly, take pictures of every single thing before and after. They will try and charge you for anything and everything. It was Sean that made this such a terrible experience. The rest of the crew was great and extremely friendly. read more

RentalMax - Machine & Tool Rental Near Me - Carol Stream, Illinois

This is my favorite place to rent tools. Tyler the manager at that location took great care of my on all my rental needs for construction!

Good place to rent! My transaction was quickly processed, I was allowed to hand pick needed tools and over all experience was pleasant. Will keep coming back. 5 star service for reasonable price!!! read more

RentalMax - Downers Grove - When I was ready to attempt my first hardwood flooring install, I am so thankful for Tom who went above and beyond to recommend that in addition to the flooring nailer, I take the palm nailer too (complimentary). I needed the tools multiple weekends. The equipment was ready and in good shape for both rentals. The rental rates are also very reasonable. Thanks! read more

The staff at all Rental Max locations are great to work with. As a contractor, we value the quality of the equipment as well the expertise and customer service that we receive. Our sales rep Peggy is top-notch and my go to whenever I have questions about specialty equipment or need equipment in a hurry. read more

I have used rentalmax for a large annual party and have had nothing but great service. I arrive, my order is processed in a timely manner. I usually order 4-5 large tables, 2 cocktail tables, patio heater and 40 chairs. Usually two guys help you get loaded up and send you on your way. My party is alway in a Saturday so I don't return until Monday sometimes Tuesday and there is never an extra charge. Always have a great experience! read more

We rented a table chairs and shade canopy for a party and the canopy didn't come with any way to anchor it or instructions. The party was on a windy day and we were thankful there were no issues with it blowing over. The quality of The items was as expected everything was pretty beat up but they were rented. My primary complaint is their pick up service I arranged two afternoons to stay home so they could pick up the items and they didn't show up either day. I have waited a total of eight hours. My husband called and was told someone called off today which I understand but no phone call or regard for my time is inexcusable. read more