Useless, rude staff, act like you ruined their day by coming in, long wait times, texts that…read moreprescriptions are ready when they are not, unfriendly and unwelcoming. Terrible experiences the last couple years here, time to switch to the hopkinton location

I went to CVS in Milford Ma on Main St and I was very impressed with a pharmacist named NANA, He…read moretook the time out of his work to help my friend with a new medication. He also gave us a written printout of all the meds she was on and all the interactions with the new meds she was taking. He went above and beyond his job. I would like to publicly thank him.

i have gone here twice in the last week to print pictures. Both times the staff has been…read moreoutstanding and so helpful. Today, Nico had a line of people waiting to check out. I sat at the kiosk and when available came over and assisted me. He vollied between helping me and checking out people. On every interaction he was beyond pleasant. He should be commended for his customer service skills. I won't hesitate to return to this store .

The staff is incredibly helpful and kind! The only problem is they need to hire more staff!!! I was…read morein line waiting to pick up my prescription for literally over 30 minutes! Now that is insane and unnecessary! The pharmacist was on the phone which is fine if you can multitask! So I had to sit and wait longer for him to literally just glance at my script to make sure it was ok! Not even to count or sign but he just had to glance! That's just ridiculous! The staff who grabbed me medication for me was the absolute best! So despite the longest I've ever waited in line and despite the unpreparedness, the staffs kindness made up for it

The CVS Pharmacy in Franklin Massachusetts is your typical CVS Pharmacy. As usual they offer a…read morelarge variety of products from personal items, vitamins, medicines, household items, cards and food. I even found my favorite Peeps. And of course this is the Pharmacy with a Drive Thru.

Excellent service and professional work force. I recommend as best CVS. Get your vaccine thereread more

This is CVS, the store for health they say. It has medicine, band aids and all stuff for you. The…read moreproblem is they have unhealthy foods. Then their prices are out of this world! Some snacks from other places cost $2.99 while CVS would be $3.99. I usually go there to buy candy or gum. It is pretty close to the middle of town where most people are. The parking lot is not that big but there are also not a lot of people that go there. If you don't like talking with other people, this place is your friend. It is small so it is easy to find things and then there are two self registers with even one that takes cash. I rate this place a 4.5 and would go there for a while until I move away.

I've been trying to fill a prescription for two weeks. I selected them to contact my Doc for a…read morerefill. I followed up online, and my acct said it was approved. I never heard from CVS, and I can no longer speak to a pharmacist because of their new automated phone system. So I drove there, only to be told it's no longer covered, and I need a new prescription. My Doc did that, and CVS site said prescribed, 3 refills left, so I went to pick it up, only to be told it wasn't filled because it's not covered. No communication regarding this...So now I call Medicare. The first med is in fact covered. CVS lied to Medicare and said Doc never prescribed. He prescribed the second one too, but the generic isn't covered...he didn't prescribe the generic. I'm now switching pharmacies. This not the first time I've had probs getting meds at CVS, and one time it was critical! We had to go back to the hospital to get meds after I had surgery. Goodbye CVS!

I can't believe how poorly run this CVS is. I ordered something to be printed at this location…read more Needed it for an event. Got a message it was ready. Drove there to learn that not only was it not ready, but the printer was broken. I was told they would reach out if the printer got fixed and my order was ready. So I drove an hour to the party without it. While at the party I got a text telling me my order was ready, so I drove back. When I arrived the woman behind the counter was shocked to see me, and said "I feel very badly, as it's still not ready. That wasn't a message you were supposed to get". So yet again I left without what I ordered and needed. There are no words for how much I dislike this store and its inability to actually treat its customers properly.

Most of the Pharmacy staff is completely unprofessional. They have zero customer service skills and…read moreare rude. Preferably The blonde who wears her hair up! However, the front desk girl who checks you out in the store named Nicole was fantastic ! She may be the only reason I don't take my business elsewhere . Wake up Cvs hire more people like Nicole.

Takes days to fill a prescription. Text on pill container too small to be read. Must be federal law…read moreagainst that. Lousy customer service.

They get a prescription from my doctor and sit on it for days saying it's "in progress"read more