He was prompt, efficient and knowledgeable. He also cleaned…read moreup nicely. He also pointed out important issues I need to address

Very high quotes to repair pr replace faucet…read more Will pass. Secure new faucet and circle job as replacement instead.

Deceptive, inaccessible & Scam company. Timeline of…read moreservices: Never hire this company as it is deceptive trade practices with customers and operates in a highly shaddy and directly inaccessible manner. The following text will show you that very clearly: January 17, 2024. - The heat in the house suddenly stopped working, in the afternoon at 1392 Sandhurst Dr W, Roseville, MN 55113. - I called the company for one hour service, and tech Jeff Hrdilchka arrived and looked at the heating system. After diagnostics, he told us that he found the high limit switch tripped and heat stopped working. He said he bypassed the switch and put on the heat temporarily. He further said that he will order the switch and most likely it will be installed tomorrow, January 18. We paid the full fee, for the part work done. - We fell for the company gimmick and enrolled in the club membership for best and efficient services, and paid money by credit card. Interestingly, the club form has no fee mentioned and has no email contact info. January 22, 2024. - No show and no updates on the switch until this day. So I called the company and the person looked in the system, and found that no switch had been ordered and there were no updates. She told me that she will have the manager call me. - Nothing happened. January 23, 2024. - Received a call with no updates, or reasons for delay, or even a courtesy apology. - Instead, now the company wanted to send another tech to diagnose the heating system and charge an additional $69.00. I scheduled it for January 25. - I received 2 calls just to confirm the appointment and nothing else. January 25, 2024. - the tech Erin arrived and told us that she will look again at the heating problem because the earlier tech Jeff was "new" and is "on leave." She said she wanted to find the "root of the problem," but never mentioned about the switch or about a 5 days delay. - Expectedly, after the diagnosis, she found "a lot of problems." Obviously, the furnace is quite old and she handed us the estimates for about $ 3600.00. Trying to be "so nice", she said she can get me a new furnace for about the same amount and can have the sales person come here "quickly," in a couple hours. - While leaving she said "oh by the way, due to a danger and her licensing requirement," she has to shut the heat indicating that we can turn it on after she leaves. She also "waived" the diagnostic fee. - Shortly after, Ben Jass arrived and after looking around, gave us the three estimates for the new furnace: $ 5096, $ 6125 and $ 7647. He was eager to know how soon we can have it installed and we said we will consider it in a day or so. He also declined to turn the heat on, upon being requested. - We turned the heat on but it did not work and the temperature kept going down and home started to get really chilly. - We were scrambling to call Erin, but conveniently, her phone was nowhere on any of the paperwork prepared by her. - We called Ben, the sales person, and he expressed his inability to do anything and talked to Erin who said the same thing. - We found out later on that the heat won't turn because "someone [Erin] left a wire unconnected" and after connecting the wire the heat was turned on. - I told Ben that how can we trust the company for thousands of dollars in this scenario, and hence won't be reviewing his sale offers. He quipped "that is ok." In these circumstances, I request the company to refund all the amount it has received from us promptly, because of deficient services and deceptive practices. Otherwise, we will be forced to report all this to appropriate legal institutions, BBB, and social media. And I will wait for no delay in acknowledgement from the person in the company in charge of dealing with such deficient services and deceptive practices. gurdhyan singh [Subsequent to that, they still shamelessly keep calling and texting to make appointments, and have not responded directly at all to my messages for full refund or refunded my money.] gurdhyan singh

A few years ago I hired Benjamin Franklin Plumbing to install a dryer. They came out, got it…read moreinstalled quickly and everything seemed great. Until about a year later I started noticing a faint gas smell on my clothes. I called the gas company to come out and check things out and they found the gas connection to my dryer was loose and slowly leaking gas. -1 point for Benjamin, but I didn't bother with a review because things happen and who knows if it somehow worked it's way loose. Then a few years later I have a vent cleaner out to clean the vent and you know what he tells me? The dang vent isn't even connected to the outside! All this lint has been collecting in my ceiling all this time. Can anyone say FIRE HAZARD? Then said vent cleaner started laughing at the electrical tape that Benjamin used on the dryer vent. When I told him it was Benjamin Franklin that installed it he said "not surprised - they have a horrible reputation." So basically... Ben tried to gas me And then start my house on fire Lucky I'm still here

Excellent service Very prompt…read moreJob well done Customer service is friendly and helpful

Replaced an old gas water heater that stopped heating. The plumber turned off the gas supply,…read moredrained the tank, and hauled out the failed unit. He set up the new water heater, replaced the worn copper supply lines, and installed a new shutoff valve along with a thermal expansion tank. After reconnecting the gas line and checking for leaks with soapy solution, he lit the pilot and verified the water temperature reached the set level.

Are you flipping kidding me, should have learned my lesson from years ago. No bill, had to call,…read morecalled asked for estimate, no estimate. Over 2K in charges. But hey I know the techs life story.

We were existing customers and we lost our heat 4 days ago. We wanted to buy a new boiler for $10k…read moreand Corey told us not until 2024! We have children and no heat. Who does this? They did not even try to fit us in or arrange for us with another company. They plain and simple did not care! Terrible customer service especially at the holidays to leave a family without heat!"

Sent a plumber out to replace my water heater and continually leaked and would not stand behind his…read morework. Found pipes that were not soldered just placed inside the heater and don't really know the person who came out was a plumber in fact. I would never use this company again. I figured Michael G. the president of Valley plumbing would come back with a lame excuse. So, for my edification I called two different plumbing companies with two different plumbers, Veterans Plumbing, and KB Plumbing. I asked them to tell me where the water on the floor was coming from. Both independent plumbers agreed on the same issue that there was a crack inside the tank and when the water was hot enough the crack opened up and the water would leak. Also, both companies indicated that this Brock White had rust inside, is this reasonable for a new water tank, I don't think so. I will see you in Court

Wonderful service on short notice, great honesty and effectiveness at a low cost! Much…read moreappreciated!! Highly recommend.

My hot water heater started leaking at the worse time. I work at home and it was the busiest time…read moreof the year for me. Called in the morning and they were here in the afternoon with a new water heater. Is was installed in a couple hours and they made sure the utility room was tidy when they left. They were very responsive and checked in a few times before arriving. I will now use them for all my plumbing and heating jobs.

Came to check out possible water leak Looked at water…read moreheater took a picture And nothing else It took my handyman to come to ID where the leak from coming from A line on the water softner. He fixed in 15. Minutes . This week, over a month later I get a bill from Countyside for really not doing a thing for $146. Something they ne er said they would charge up front for looking at. When I do need a new water heater I will buy somewhere else !

They came out within an hour. He had my kitchen sink unclogged within the hour rate. He tried to…read morefind where the bend in the pipe was because it wasn't straight piping, and that is probably where the clog started. He found the leak in my piping and put goo on it. No more leaks. He explained a lot to me. He was very patient and understanding what I went through before I gave up and called.

Called RWPH for a 50 gal Water heater replacement. Carrie was polite and explained their process to…read moreme in layman's English. Said a tech would be out 1st thing in the morning 7:30am. Garrett, the owner showed up personally and went through everything with me. Quoted a good price. I explained I would have to postpone the install for a day or two until I got paid. With a gentleman's handshake we worked it out that I could pay for water heater now, installed and I could pay labor when I got paid. Michael showed up with the new one and installed in less than 1.5 hours, amazing.i went to the bank to get the $$ to pay for it and found I got paid early. Called Carrie up and let her know I could pay in full. I asked about a Military discount and got another 10% off the original quote. Life saver... Thank you Garrett, Michael and Carrie for helping us out. Further projects will be referred to Red Wing Heating and Plumbing. Highly Recommend.

Jason was great. Got us a timely estimate and was in and out on a gas line exchange for our boiler…read moreand oven. Reasonable pricing and was able to come on short notice to help us with a pilot light fix.

Was terrible, from not showing up first day to being late .. He knew I had a home warranty, they…read morewere the ones that found him. He knew the rules. This process took over a month to get resolved, He finally came out to the house and told me I had 3 leaks under my kitchen sink. After numerous attempts from myself and the home warranty to get the $$ for fixing the problems he finally came back with a cost of: $717 for the kitchen faucet (I told him no, I bought one myself and had it installed) $225.00 garbage disposal $184.00 old garbage disposal (I could of thrown this away myself after looking at the invoice) $115.00 piping repair. The day the problems were corrected he told me to pay bill in full and that he wasn't dealing with the home warranty company and that if I didn't pay him he was charging me an additional $160 per hour. I paid him as I wanted them out of my house. All this took place while I had the home warranty on the phone explaining to him they would be issuing him a check that very day! But Jason from Big River Plumbing, didn't care! my after thought were I should of called the police and had them removed from my property. Then Jason had the nerve to send me an email thanking me for their business and wished me a 'blessed' day.. Really?!?!? Save your headaches! this problem took over a month to get resolved. Don't use them for any projects!!! Diane Ellsworth WI

Excellent plumbers and drain cleaners at a reasonable price. I highly recommend Ted!read more

We had an issue with drains backing up after 10pm last night. We could the emergency line for Drain…read morePro and Brandon answered promptly. He listened to our problem, provided his insights on what he thought the problem was, and then stayed on the phone instructing us what to do. It worked! He went above and beyond, a true professional and more than helpful. We would highly recommend Drain Pro!