Made an appointment on line,which is definitely the way to go.Employee was very…read moreunderstanding,patient and was able to explain things simply.Whole process in renewing my license took an hour.....40 minutes of which was driving there and back,so,a very prompt process.

Dreadful! Website said to make an appointment to renew license but it wouldn't give me an appt for…read moremore than a month. I went in & out of the site several times trying to figure out if I was doing something wrong (I wasn't - a friend had the same problem yesterday.) and then it locked me out. Today (7/10) I arrived at the office a 1/2 hour before it opened and was 10th in line. However, an employee came out & said we needed to hold our phones up to a barcode and check in. I was still locked out and couldn't check in. This employee was pleasant but there was only 1 of her and dozens of people who needed help. About 50 people who came after me were served before I could get checked in and the woman inside at the first chair to check people in was totally, absolutely nasty. She told me my appt wasn't confirmed (pretty sure she spelled my name wrong) and to go back to the other woman (although there was no one in line behind me and she could have helped me). While waiting in line yet again I found the code I needed and went back to show it to the nasty woman. She didn't speak to me at all until I pointedly asked my status & she snarled I was confirmed. (It may have been a racial thing.) I then asked her several times if they would call my name or notify me it was my turn on my phone and she snarled at me, refused to answer me and eventually told me to go ask the other woman who had more than a dozen people in line. The woman who had started out nice was then very condescending and said they "wouldn't not call me name." Actually, they don't call your name and there's a confusing reader board that says they are "serving" people they are not serving on one side of the board and on the other side of the board your number will flash for a second and then leave the screen. It was horrible and ridiculous! It was much better when you went, got a # and were called when it was your turn. The woman at the first carrel who tested my eyes and did the paperwork was the exception and was very pleasant.

Pretty easy to get seen same day within an hour or less if a walk in, with appt it's a 15-30 min…read morewait.

Apparently they don't allow walk ins anymore since the first of June. I was here Tuesday the 7th…read morefor a walk in, they were full and I scheduled for Thursday that week. I show up with my brother who needed a walk in and couldn't get an appointment until the 28th of July, the lady assisting the arrivals proceeded to say that they don't allow walk ins anymore. This was clearly odd seeing as I was here just 2 days ago and they had a very long line of walk in customers. I was called a liar by the lady and this could have been avoided by simply saying she didn't know anything about that but to call me liar just because she works there all day and didn't know I was in a walk in line for 30 min that week is rude and unprofessional. Also they no longer do drivers test here only at Lakewood. I recommend going to a drivers school for your testing as to avoid being booked out a month or more.

I had perhaps my best ever DMV experience at the Lacey Licensing office this week. Not happy about…read morehaving to trudge in to the office six weeks after making an appointment, the young lady who waited on me was exceptional, kind and quick. That is all too rare these days. My only star deduction was because of the cost: $135 for an 8-year renewal and 'enhanced' license. Seems steep! Keep it up for the wonderful service!

Hands-down, my favorite deal Ellen Washington to go to. I always send friends and family to this…read morelocation to get an enhanced drivers license. It's usually very easy to get an appointment same day or same week at this location. As long as you have all your paperwork together, they get you right in and out. Today I actually had to do a replacement drivers license since I lost mine in an airport across the country and they were very gracious and nice and professional, and I was in and out of there within 10 minutes. My license was up for renewal in a month so it was just done altogether and with the credit card fee it was $141 for eight years for an enhanced drivers license. The gentleman who helped me today was absolutely awesome unfortunately I don't remember his name but he's the guy from Brooklyn, New York. He was so funny and so friendly and fast and professional, and I was having an awful day, but he turned my day around, so I don't often give a government agency five stars but today this one more than earned it! G

Lined up early. About 12th in line. Once opened, they had plenty of staff. In and out in no time…read more Easy.

the fickin bad dmv ever this mother fuckers put u in line for more than 3 hours and most of the…read moreseats are empty in inside employes are using the phones and said break time there no way taking break more than 30min please do not come

Wow! How does this place stay open? First off there was plenty of parking. Then I had to wait…read morefive whole minutes in line. When it was my turn, the staff member greeted me with a smile. I was out of the place in less than 15 minutes! What wrong with this place and its good service? Why can't they be like a real DMV like the ones in California. Where the lines can go around the block and it can take hours?

It doesn't matter when we go to get Tabs or ? they always help and have never been rude'' the…read morelines get longer and longer' but then again..

Wow, not sure if my perspective is just skewed coming from California, but the service was super…read morequick IF you have an appt. We got there right at opening (8:30 am) on a Friday and were told we could not just wait if we wanted to, we had to have an appt. But we learned that they release new day-of appointment times each morning so we were able to get an appt for later in the afternoon. I came to get a new license after moving to WA from out of state. My appt was at 1:15, I checked in around 1:05, and I believe I left by around 1:30 pm. They didn't actually look at any of the documents I brought with proof of my new address in WA. I wasn't able to transfer my Cali "RealID" to a WA "enhanced ID" unfortunately; so if you need that, make sure you bring a passport or birth certificate (NOT social security card). ALSO BRING CASH OR CHECK if you want to save yourself fees associated with using card (even debit card.) It was clean and quiet inside with ample seating.

Not your typical DMV office. I was very pleasantly surprised by how smooth and quickly it was to…read moreget my drivers license renewed. You initially have to come in to check in with counter number one and get a number. That is probably the longest wait which was about five minutes when I went there at 8:35 AM on a Friday with an 8:45 appointment. After getting my number I was called up to get processed after about one minute. It took about 4 minutes to get processed, my photo taken, and issued a temporary driver license. I found the staff to be very welcoming and friendly.

We receive excellent assistance with a daunting, complicated task ... or so it seemed. They made it…read moreeasy, explaining the various steps needed to get our licenses moved from California to Washington for two people and two vehicles, including the prior step of dealing with the driver's licenses at the state agency. We were also in a hurry due to a road trip just after the pending expiration of our California plates. It was all explained and facilitated quickly and well - I can't imagine how they could have done it better. So thankful for the smooth, friendly process and, of course, that it is all done! Woohoo!

I have used them a couple of times now to assist with some troublesome vehicle licensing. They…read morehave been nothing but polite and extremely helpful. I looked at a couple of the poor reviews, and in at least two cases, it's obvious they were reviewing a different business. This place has got my business moving forward. Don't confuse it with the DOL next door (as one reviewer clearly did).

The service was quick and the employees know what they are doing. They have the answers for you and…read morethe paperwork if needed. They definitely helped me register two vehicles in less then 15mins.

After having a terrible experience at the Tacoma License and Title on Mildred, I was dreading…read moreanother try. But I'm SO glad I visited the Lakewood Vehicle Licensing Office today. The gal I worked with was knowledgeable, professional & helped me find all the information I needed. I wish I remembered her name, but she was incredible! I recommend you check out their website (www.lakewoodcartabs.com) because it has all the information you need to be prepared for your visit.

Amazing team. I got there one minute after closing time to pick up my tabs and they came to the…read moredoor, checked my ID, and got my tabs for me - big thanks!

Always friendly and helpful - short or No wait line .... all necessary vehicle licensing forms are…read morein stock or accessible by staff on line.

So, I went to this agency because my license was expiring and it was the closest place I could find…read morebefore my birthday. I showed up to my appointment with my passport, my license, and my vehicle registration. The board showed a long wait, even for appointment times, but it turned out not to actually take that long and I was in only a couple of minutes after my appointment time. I strode confidently up to the numbered counter when my name was called, and was greeted with a smile by a friendly person at the counter. I told her I was there for my 'enhanced license'. I handed her my passport and my old license. She says "... and proof of address?" so I hand her my registration. She takes a look at it and says "... and where's your address on this?" My face turned pale. I had habitually removed the address portion because I had vehicle prowls before and didn't want someone who prowled my vehicle in public to go to my house. I said, "I'm so sorry... I can come b..." but before I could finish that thought, she goes "Well, let's see if we can find it online." She spent the next 20 minutes hunting public records. We went back and forth with friendly banter, she talked to her coworker, and eventually found some esoteric document related to my home, and printed it out, and said something like "welp, it'll either work, or it won't." She was nice to me the whole time. It was completely my fault. She could have told me to pound sand and come back better prepared. She did not. She gave me some light ribbing but I never once felt unwelcome, and in truth I felt like I had just accidentally picked up a winning lottery ticket. My winnings? Faith in humanity, restored. I never found out her name. But she did tell me her birthday was close to mine. In the spirit of the day, I'd like to think her name was Julie. Happy Birthday, Julie. Or whoever you are.

I had a very disappointing experience at the driver's licensing office today…read more I was standing next in line waiting to obtain a disabled parking placard following a recent craniotomy. While I was waiting, a couple walked into the office. They did not get in line. Instead, the employee with the long brown hair saw them as they entered, asked them from the doorway what they needed, and they replied that they needed a new license plate. The employee then told them they would be helped right away. She looked directly at me--the person who had been waiting in line--and told me that I needed to wait. Another employee beside her pointed out that I had been in line first, but she again stated that the couple would be helped before me. I was shocked and confused. When the next counter became available, the employee who had spoken up looked at me and told me to go to that counter. I left wondering why the established line was ignored in this situation. Why was a couple who had just walked in offered immediate service before someone who had already been waiting? As a minority, this experience left me questioning whether I was treated differently. If there was a policy that justified this, I would appreciate an explanation. If not, I hope management reviews this incident so no one else has to leave feeling the way I did.