Phenomenal experience from start to finish! Devon, Austin, and Andrew made the entire car-buying process smooth, stress-free, and actually enjoyable. Exceptional service, clear communication, and a team that truly cares. Highly recommend working with them! read more

I would not recommend one automotive to anyone, my daughter bought a car there a year ago and had issues with water leaking inside the car, took it in 3 times to be told they couldn't find anything and charged her a diagnostic charge of 300.00 each time. She took it to a local guy who found the issue within 20 minutes fixed it and she has not had anymore issues. read more

#1 Purchased new Jeep Cherokee - great experience #2 Driver side door sticking: Attempted to fix it but when I picked it up, it was ALOT worse. The door didn't close flush with the rest of the car. I also noticed a puncture dent in the door. They fixed the dent after arguing that they didn't do it. The sticking door was fixed but now has 3 more dents to the trim by the window which I didn't notice right away so I couldn't do anything about it. #3 Jeep now is almost 7 yrs old with 34K miles. Engine is junk. Lifetime warranty. My choice was to install a used engine with 43K miles at no cost or a new engine and pay $4K. I decided on the used engine. They now tell me I need to pay for new spark plugs and labor for a total of almost $500. I argued that these were part of the engine. Nothing they could do. I asked to bring in our own spark plugs (my husband works at an auto store). They said we could but had to pay $358 for labor. I again argued but they refused to waive labor. My husband then called and all the labor got waived in a matter of a minute on the phone. There was not a loaner for me to drive during this time either but would have a loaner for me if the warranty covered it! Week 3: The engine was expected to arrive on Monday. They were supposed to email me when it arrived and would take 3 days to install. On Thursday I called to see if it arrived and if the vehicle was done. It was ready to go. Why didn't they let email me when the engine arrived and why didn't they call me when it was done and ready for pick up? I did receive an email showing the vehicle was inspected and everything was in working condition except a seal in the back was bad and needed service. I told them I would take it to my mechanic and not to fix it. End of week 3 - Friday: Picked it up and was driving to work. No windshield wash. I called them and they told me to stop by - their mistake. When I arrived, the wash fluid was nearly full so the pump must have went out. Week 4: My husband ordered a pump and took it to a mechanic. The pump is good and he didn't know what was wrong. Called EC Automotive and took it back into the shop. They had it from 7 AM - 4 PM. My husband had to call them to see if it was ready for pickup. They again never called saying it was done. Now the Body Control Module needed to be replaced for $450 and would take a week to get one in. Why wasn't this caught on their inspection? How would all of this break when everything worked when I last drove it? My gas tank was completely full when they received my Jeep. When I picked it up, the tank was just above half. When I questioned them, they told me they would not have used that much! Well, they did.. somehow. I would never buy another vehicle from Eau Claire Automotive and absolutely never have the mechanics do any work. read more

Don't take your vehicle to eau Claire automotive group. Had recall,made appointment,they said 2 hours came back after 3.5 hours hadn't even started yet. Said they would fix right away. After 2 more hours gave me back suv and said it doesn't qualify for recall even thou they said it did the week before appointment. I'll never buy there again read more

Never will I go back to this dealership. Took them 4 hours to put a tire on. I had an appointment at 1. Sit for a half hour and they tell me I have to wait for the other vehicles ahead of me for an oil change. What's the point of an appointment then? So I go home and wait for them to call me when it's done. Two and a half hours go by when I decide to call. Guy answers and tells me he was just about to call me and tell me that they got the wrong tire and are putting it on as we speak. I go in at 4:30 to get it and they still ain't done. I'm waiting on them to put the spare on when the guy asks if he just wants me to have them throw it in the back of the truck. ARE YOU SERIOUS!!! I told them no you will finish this job right. The service department is a complete joke. Love the truck but will never go back to have my vehicle maintained there again. read more

Nobody wants to spend their day at a dealership buying a car, but the people here make it simple and easy. Specifically, I worked with Chris from sales and Ryan in financing, both of whom were respectful and honest. I walked out feeling like I got a good deal and a car that will get me where I'm going for the next several years. read more

They are the worst. They promise you things they don't deliver and the manager here is so slimy!

DO NOT GO HERE!! You pay hundreds of dollars on an expensive part for it to go wrong a few months later and they refuse to fix it. They come up with every excuse to rip you off and leave you hanging. They intentionally never call you back either when you have questions..don't waste a penny here read more

Highly immature staff.. was left a harassing message on my phone by a staff member who conveniently did not leave his name.. Not impressed.

My family and I suffered a breakdown near Eau Claire on a trip cross-country to California, near the end of the business day. The Nissan service advisor, Curtis, and the Service Department Manager arranged for multiple techs to stay to evaluate it and see if there was any way to get us on the road without at least an overnight stay. It did not look like things would work out well at all. We estimated at least an overnight stay and a large repair bill. The short version is that they had me on the road in less than an hour, for almost half the estimate, so I could get my family at the truck stop 20 miles away and go on. If this is any indication of how the dealership usually operates, Eau Claire residents are fortunate. Thanks! read more

My husband and I were bummed. We'd just left a dealership after finding out the van we wanted was out of our price range. We didn't hold out much hope when we drove into Eau Claire Automotive Group. Before we were even out of the car, a friendly lady asked if she could help us. I shrugged and told her we needed a van. She showed us a few. She was very knowledgeable about each one of them. We test drove one but I wasn't feeling it- you know that feeling you get when you know you're sitting in the right vehicle. Then she showed us a Chrysler Town & Country Touring. It was beautiful and right away I knew I wanted it. It was newer, better looking, had less miles, and was less expensive than the vehicle we'd fallen in love with at the other dealership. I was so excited and Linda, our salesperson, was excited for me. Linda told us everything we needed to know about the van and she informed us of all the extras we'd be getting with our purchase. Since we bought it, we've taken it on a road trip. We didn't have a single problem. It drives great, looks pristine, and is very comfortable. I highly recommend Eau Claire Automotive Group and Linda Tougas for a great deal, friendly, caring service, and true facts about each vehicle you look at. Linda was always available if we had any questions. She, and other members of the Eau Claire Automotive Group family, were so helpful and patient. I don't think I will need a new vehicle any time soon, but when I do, Eau Claire Automotive Group is the first place I will go. read more

Worst place for auto service. Customer service slow. Took my van in for service and when pick up my van front windshield crack they say the are not responsible. Service manager say he will help with half or split cost for new one. It will be my first and last time with them. read more

June 15th --- My dog and I were beginning a cross-country trip from Chicago to Alaska... The first day, we drove to Eau Claire, WI... The next morning, got into my 2009 NIssan Altima and heard a grinding/scraping sound... Went to the nearest mechanic, who thought it might be a transmission problem.. he recommended the Nissan dealership down the road... (Lucky!)... So, with a carload of items and my dog, we showed up at the Nissan service center... Curtis told me it would take an hour or two for a technician to get to the car and check it out... No problem: my dog and I sat in the waiting room, watching tv and using the free wi-fi... 2 hours later, they found the problem... And, a few hours later, they fixed it... Although I had to stay an extra night in Eau Claire, I wasn't stranded.. and, I didn't have to return to Chicago to deal with the problem! We continued our month long trip... July 8th ---- 6000 miles later, on the way back through Eau Claire, I went inside to thank Curtis again --- (he remembered me by name and the dog!)... We talked for a few minutes, and then I went to leave... As I pulled out of the lot, he noticed my rear brake light was out! So, I pulled the car into the garage, left the keys, and my dog and I went back to the brake room... Less than an hour later, the light was fixed, an oil change, and air filter replaced... Overall, they are terrific: fair pricing, knowledgeable, accommodating (good break-room and dog friendly), and great service.... PS: I'm quite envious: the Nissan service departments near my home in Chicago are not nearly as good as this one in Wisconsin... read more

Look else where if you are planning on buying a vehicle from Eau Claire Automotive Group. We recently purchase a new Jeep Wrangler from their Jeep dealership. We found out 8 month later via CARFAX that our "new" Jeep had been involved in an accident while on the lot at Eau Claire Automotive Group. This accident was not disclosed to us prior to purchase. We contacted the dealership to ask why they did not disclose the accident prior to our purchase. Initially we were told that this was probably an error by CARFAX. Next they acknowledged the accident had occurred but minimized the severity of the accident. We have received conflicting reports regarding the damages and repairs. They sent us a vague repair order from ABRA Auto Body which is also owed by the Eau Claire Automotive Group. I doubt we will ever know the exact damages or repairs. It would have been nice had they let us decide whether the damages/accident report was relevant before we made the purchase but clearly they are more concerned about profits than customer service. read more

Horrible customer service. We purchased a new Jeep Wrangler from the Eau Claire Automotive Group. Unfortunately we found out 6 months after the purchase our "new" vehicle had been in an accident while on the Eau Claire Automotive Groups lot. This accident was never disclosed to us. The sales team initially denied the accident and then tried to minimize the severity. They could not understand why a customer would be upset they were sold a damaged vehicle as new. I strongly encourage you too look for a different dealership to purchase a vehicle. I do not think this dealership can be trusted. read more

I went there to buy a car and i ended up getting a happy ending... This car dealership was actually weird for me to go to, everyone was so happy to see me it was quite disturbing. Everyone was trying to take my clothes off ect... I honestly don't know how to feel about this, went on a test drive with a sales associate and ended up having a quicky with him in the back seat... later on they stole my dog from me read more

Bought a used 2009 Subaru Forester. Before buying the vehicle I asked Gary, the sales person, if there was anything wrong with the vehicle. He told me that the vehicle was checked out by their service tech for any problems and there weren't any. On the way home the Check Engine Light came on. Came back to the dealership the next day and found out that there was a code that was cleared on this vehicle. I later contacted the dealership by phone about this issue and was connected to Mike Keil. He informed me that the cars that are taken in and sold on their used lot are checked for any codes and they clear them. A code could come back, as mine did, or it may not. From talking to Mike about this issue, he told me that half of the vehicles on the road today have their Check Engine Light on and the issue I was having with the vehicle I bought was a "Luck of the Draw". Was also told by Mike that Rob from the used lot will contact me to resolve this problem. He never did. I bought a used vehicle knowing the condition of it by looking at it but was deceived with the issue of them clearing codes on their vehicles and hoping they don't come back on when sold. As the saying states "Let the Buyer Beware" hits home with this dealership. read more