Renewed my lease and could not be happier…read more The entire staff and community treat you like family Carlos heads up the maintenance department and is top notch.

This is a really nice place to live. It's very expensive but commensurate with similar communities.read more

after looking at many other places, we came to the Avalon Gates now called the Royce apts and they…read morereally try to attend to all your needs. the staff are always ready to assist and they are pleasant to speak with. I do not understand some of the negative comments I see, and truly the place is clean and some of the tenants (the young kids) leave their soda cups and snack rubbish around the parking lot and walkways ; but the maintenance staff are great at maintaining the place. I wish the parents would tell those kids to be a bit more diligent and take pride in their neighborhood. the new manager is wonderful and the new staff are friendly and courteous.

Anyone leaving a positive review of this place has to work here. There is literally NO reason…read morewhatsoever to waste 2300 a month to live here. The attached picture is TRASH MOUNTAIN. I've lived here for 1.5 years. trash mountain is a REGULAR OCCURRENCE. As of the last three months- bimonthly. Not to mention the amount of trash in the parking lot constantly becuase the property manager refuses to put trash cans out for residents and took away the ones that they previously had. Go to Fairfield/Monroe/Shelton were the rent and school system is comparable and it's not DISGUSTING.

Nice apartments, good location close to restaurants, stores and highway. Maintenance team is…read moreamazing!!! They fix any issues asap and are professional and kind. We were so happy to move out because the leasing office is a mess. Couldn't tell you how many times I would walk over to leasing office to ask a question and the ladies would be on lunch break for hours. They would even put up on a tour sign and then I would watch them drive away. So many things mixed up when we moved out even though we gave over a 90 day warning and had all paperwork filled out ahead of time and correctly. They sent the end of lease papers to the roommate who moved out years ago even though we switched the lease out of her name. Package room is always a mess and can barely move around in there sometimes. Feels like an elderly living community. If it weren't for the disorganized and sometimes rude leasing office staff we would have given 4/5 stars

Terribly shady people. Not upfront about if you need to terminate your lease early what will…read morehappen. Highly do not recommend.

I rarely leave negative reviews, but after giving management multiple opportunities to address…read moreongoing concerns, I feel compelled to share my experience. The biggest issue at Ten Trumbull is the management. The property manager, Marisa Mason, has been the most unprofessional manager I have ever dealt with. Rather than addressing residents' concerns, she often dismisses them or talks over people. On one occasion, when I called about an issue, her response was, "If you don't like it, you should get out." When I followed up regarding an ongoing issue with a downstairs neighbor, she replied, "What do you want me to do about it?" Those are not appropriate responses from someone responsible for managing a residential community. Whenever concerns are raised, the response is often, "You're the only one complaining," instead of taking the issue seriously. Problems are ignored until they become much larger. One of the biggest safety concerns has been the front entrance gate. It has been broken for months, allowing random people and suspected drug activity onto the property at all hours. This community is advertised as gated, yet management has allowed this security issue to continue for an unacceptable amount of time. The front desk has also been disappointing. On multiple occasions, deliveries such as flowers or groceries have been left unattended at the entrance instead of notifying residents. This creates an unnecessary risk of theft and shows a lack of basic customer service. Communication from management is consistently poor. A fire inspection was scheduled for the end of June, but when the day arrived, no one showed up. Residents received no explanation until several days later. Keeping residents informed about scheduled events should be a basic responsibility. There have also been repeated fire alarms caused by people smoking in the stairwells, requiring entire buildings to evacuate. When I reported this concern to the front desk, Rachel hung up the phone on me. Evacuations are serious safety events, and residents deserve to be treated with professionalism and respect--not dismissed. Another major concern involves an aggressive dog that lunged at us. This is a serious safety issue, particularly for families with children or anyone encountering the dog in an elevator or common area. To my knowledge, no meaningful investigation or follow-up occurred. It feels as though management consistently avoids addressing issues rather than resolving them. I've also never seen the property manager walking the community or proactively inspecting the property. She appears to spend most of her time in the office, and there have been multiple occasions when she was unavailable during normal business hours. We have been trying to resolve an issue since January and have sent multiple emails over the last three weeks without receiving a response. When I called the office, I was told she was "on leave," but staff could not say when she would return. Meanwhile, she has continued responding to Google reviews. To the corporate office: I strongly encourage you to review the management of this property. Residents deserve a manager who communicates professionally, follows through on concerns, keeps the community informed, and prioritizes safety. Unfortunately, that has not been my experience. This property has the potential to be a wonderful place to live, but poor management has allowed it to deteriorate. The lack of communication, failure to address legitimate concerns, and unprofessional treatment of residents have created unnecessary stress and frustration. Based on my experience, I cannot recommend renting at Ten Trumbull. If you encounter a problem, don't expect timely communication or meaningful assistance. Save yourself the frustration and consider other options.

This is not luxury living. Where to start? Extremely cheap quality walls, windows are also cheap…read morefrom Home Depot and extremely thin. There's also roaches that come from other apartments no meticulous you keep your place. Hollow doors inside. Loud careless landscaping ( they don't care that residents are living there),Car alarms frequently going off at all times of the day including night. You will hear the roars from the highway which is right next to the complex. Be prepared to hear dogs barking day and night . To top it off, the office inside , Natasa and Emma , do absolutely nothing all day. They do not do anything about your concerns or questions. In fact, they do not have any answers . The management , Marisa and Narineh are not just horrible but they send nasty rude emails and are equally rude on the phone. I even had Narineh email me and not only dismiss my concern completely but basically said screw you and your child, I do not care. This is not a family friendly complex, they do not care about you or any concerns, they will gaslight you by saying you are the only one complaining . Not peaceful and neighbors are inconsiderate. Don't fall for the facade of the clubhouse, it's not of the same materials for the apartments In response to the automated owner response: You do not monitor the landscaping at all especially when there's one person in the office chatting away on their phone. There's no way for them to actually monitor since they do not leave the clubhouse. Several people have complained about the excessive noise and they haven't done anything about it. Sorry to hurt your feelings but your front desk personnel are always on their personal phones quite often and no they do not work hard at all to address any concerns. All concerns are met with " we can't do anything about that" . A broken gate in the front has never been fixed for over 3 weeks now. When Natasa was asked about it, she said " which gate? Ooohh that gate ". No answer on when it would be fixed although people are PAYING for security . Marisa and Narineh are probably one of the most unprofessional and dismissive people I've ever come across with nasty attitudes . Dismissed my partners real valid concerns despite having two young boys herself. The inside materials are definitely not high quality. You are blatantly lying and I understand you are lying for the sake of your company image but please show some dignity and morals and do not lie any further to the people. I am the one living here, you are not. Thin walls, drafts from the cheap 2 pane Home Depot windows. You can feel the floor shake when someone does laundry below. I can honestly say that "project " buildings are of greater quality than Ten Trumbull . We had roaches before we even moved our things into the place. Bottom line, stop lying, you do not address anyone's concerns . You have an incompetent front desk who doesn't care to do anything but show tours. Extremely rude managers. Definitely NOT the definition of a community . Friendly emails and concerns were sent to you with nasty and hasty replies. A better response would have been to have an employee meeting to address and train them better. The fact that you are defending them means , once again, proving you are dismissing the obvious problem. Again!

Beautiful building, it looks like a hotel and is furnished like one. They have a dog park, which…read morewas a huge selling point for us. All the neighbors we met are very cordial. There are rented floors and homeowners. Bruce is the point person should you need anything and all the security staff are very friendly, and know your name and your pets! The apartment layouts are spacious and diverse, have stainless steel appliances, washer/dryer and high ceilings. We live on the renter floors so I can only imagine what the homeowners apartments look like, and they also have the added feature of a balcony. The building is located in a corporate complex. We share a parking garage with companies in building 6 which include MetLife and Sikorsky, other buildings utilize the parking like Prudential. The restaurant Il Palio is also in this complex. The only thing that I would change is that renters are not given access to the onsite rooftop pool and gym. However we do have access to a corporate gym in building 3, which is fine. The only way this place could exceed my expectations is if I could land a job in one of these buildings. Best commute ever!!! Helloooo is anyone listening ;)

We landed at the Trademark for a temporary stay in between looking for a forever home. From the…read morefirst phone call with Alex, I knew it would be more than that. Her level of hospitality from the moment you become a resident goes beyond any other experience I have had in customer service and friendliness. We have established such a beautiful community here that often meets by the amazing pool and deck for potlucks and birthday celebrations. With having two young children, I love that we are multi-generational community that looks out for each other. You can't find another place like it in Fairfield County. Alex is incredible and responsive with requests, accommodations and finding solutions should something come up with your unit. Truly an exceptional experience.

A beautiful, modern complex. We loved living here and made lots of new friends. Melissa and…read moreAlejandra are an exceptional management team ensuring that the building and common grounds are kept impeccable and residents are happy. The amenities are beautiful. Rooftop pool, bbq's, firepit, Bocce' court and individual gardens. Who can ask for more! A coffee shop on the ground floor. Perfection. The close proximity to the train station is the icing on the cake. We highly recommend living here.

This was the best property management company I have every dealt with! The maintenance…read moreteam is top notch and the brick apartment building is very quiet. I lived in a residence on Elm Street in West Haven and I couldn't be happier. They responded the same day when I called when I lost my apartment keys. The apartment I moved into had just been updated with new kitchen appliances and the place was spotless. I was sad to leave but I was moving out of state.

I have lived in several Hadley buildings over the past 25 years, and they have all been clean,…read morewell-maintained, with reasonable rent (with heat and hot water included) and wonderful and responsive maintenance staff. The floors are always beautiful and the coin op laundry rooms are also always cleaned and appliances updated as necessary. Hadley is also very quick to clear sidewalks during the winter and also mow and plant in the spring and summer. They have been around forever and their experience shows!

Definitely a fantastic first apartment complex to live in. With a Fantastic kitchen and bathroom…read moreand tons of storage and closet space all for a reasonable price in a fantastic location. I definitely will miss this place once I move.

So far, I am thrilled with this place. I moved in last Monday…read more Initially, my experience researching the building was admittedly a little bit rocky -- I put in my application and did not hear anything back over several weeks toward the end of the summer, which was frustrating because they do charge an application fee to explore them as an option. I was finally able to get in touch with their assistant property manager, but much to my disappointment (and surprise) I was rejected for residency. As I continued to research places to go, I was beginning to find out that due to COVID, many living spaces around Fairfield county were being lost to college kids whose parents are wary of them living on campus, drying up moving options for people like me who wanted out of where I was, but wished to remain in the area. On a lark, I reached back out to two other individuals CC'd on my email discussions with the APM and asked for a reconsideration. Much to my delight, Matt, a partner at Crestwood, who owns the building, emailed me back the very same night. I advised him of the resources I am working with, fully illustrated my situation and he promised to get back me the next day with an answer as to whether or not we can proceed. He absolutely followed through and made good on his word. After giving me a call personally to let me know the good news the next night, we chatted quite a bit about self-funding through grad school (never a cheap prospect) and he inquired as to what space I'm interested in, do I have any specifics or preferences? He really went out of his way to gauge what I wanted so he could connect me with the best fit. I ended up taking a spot on the 10th floor in a bright, airy apartment with outstanding views and high ceilings (I'm on the north side of the building, facing the Fairfield County Courthouse and overlooking the Arcade) It is clear the owners take good care here - the lobby is spotless, the elevators and common areas are all equally inviting and everything overall has been an absolute breeze. I can't thank Matt enough for taking the time to understand my individual circumstances, the time limit I was facing where I was and through that, enter into a business relationship that I feel completely confident in. A couple tips for living downtown: 1. It is not scary. Fairfield county is absolutely horrid when it comes to rental pricing and Bridgeport is frequently overlooked. While all the attention goes to the North End, landlords know this and the rents are becoming on par with Fairfield, Norwalk, etc. People historically have overlooked downtown because of a non-existent crime element that I have yet to see and haven't seen down here in quite some time. I've spent a lot of time down here over the years and It's a hidden gem. 2. As Bob Dylan once said, "Watch the parking meters!" While parking around the block is pretty easy to get, you would be amazed at how quickly the meter maids come out. They've got little handheld receipt tape things and they'll cook up a ticket for you in seconds flat. You get a reprieve over the weekends, but set a timer on your phone or watch and you'll never have an issue. 3. Invest in a pull-cart. While the garage is not far from the building at all, you don't want do the one-trip shuffle with armfulls of groceries. I took this advice myself and it is lifechanging. 4. Always, ALWAYS order your coffee from the Dunkin' downstairs in advance on the app - you do not want to be stuck in the deluge that is the workforce of People's Bank tower next door, city hall or the angriest court staffers on earth at one of the two courthouses nearby

Signed a lease in June of 07. I was not able to move in till the very end of October 07 due to…read moreconstruction delays. I was told in June 08 that my lease was up even though I wasn't able to move in till October. Tried talking with the leasing office but they were near impossible to get in touch with. When i finally did get in touch with them I was told I could renew the lease or go month to month for an additional 150 a month. Personally I will NEVER deal with them again. Besides my issues it was a very nice apt. I lived on the 10th floor so I had a nice view of LI sound, and 95:/. I was also told that all the original windows would have storm windows installed and they did not. The wind in the winter against the windows was horrible and very drafty.