The First Gentleman I talked to was on point. He told how they worked, how they received payment…read more I was looking to get a refrigerator fixed in a building I help manage. It seemed strange to me that I could not talk to someone who schedules by 7. I am hoping to create a long term vendor relationship. I finally get a call at 8. Then I get information not for a fridge scheduling but for an AC which I have interest in, but is low on the priority list. I really need this Refrigerator fixed. After waiting until 8, I am told to call the next day. Punch line, can't reach anyone at the number the next day. We run an office with lots of suites. We want to help our tenant out. But if there is no one to talk to how do we get that done?

Joey from My Appliance Guy was just out to look at our GE Profile Oven Issue. He diagnosed the…read moreissue and had the replacement ignitor switch in his van. Very responsive (they are busy now, before Thanksgiving), great communication, reasonable, plus a 90 day warranty. We were very pleased that we didnt need to replace our oven/stove! Working great too!

I had used Ace Appliance for years under the previous owner, Scott, and always had positive…read moreexperiences. If he felt an appliance wasn't worth repairing, he would tell you honestly and often wouldn't even charge for the visit. That level of integrity is why I trusted the company. Unfortunately, my recent experience under the new ownership was the exact opposite. I called Ace to repair a GE dryer. During the initial visit, I was told the dryer likely needed a motor and bearings. Because the motor was potentially covered under GE's warranty, I had GE inspect the machine before authorizing further work. GE's technician advised that the dryer was likely not worth repairing due to the extent of the issues. After discussing this with Ace, I was assured the dryer could likely be repaired for approximately $335. I authorized the work. The repair was completed on a Friday. Within hours of the technician leaving, the dryer began making extremely loud banging noises during operation. Upon inspection, it appeared the drum had not been properly secured during reassembly. Multiple screws were either loose or missing, and the dryer was no longer usable. I immediately contacted the company, provided photographs and video of the problem, and asked if someone could return promptly to correct the issue. My request was declined, and I was told the company would address it during normal business hours. At that point, the dryer had gone from needing a repair to being completely unusable. Because my wife works in healthcare and relies on daily uniforms, waiting indefinitely was not a practical option. What disappointed me most was not that a repair problem occurred--mistakes happen in every business. It was the lack of urgency, accountability, and communication after the repair failed. I also reached out to management and never received a response. I've owned multiple homes over the years and have dealt with many contractors, service companies, and appliance technicians. This was one of the most frustrating service experiences I've encountered. Based on my experience, I would strongly encourage consumers to do their research and obtain multiple opinions before authorizing appliance repairs

Outstanding service and very prompt. Scott was concerned to do the right thing for the customer.read more

He was quick and efficient, repaired my washer by taking out a large coin. I was given a quote of…read more$79 on the phone and without telling me how much more I was presented with a bill of $230. He did good work and fast but I was shocked at the price. Make sure to ask for quote BEFORE the repair is performed

My dryer was making a screamin noise for months and then finally stopped working. The lady I spoke…read moreto on the phone was pleasant and made it easy to schedule. Vlad came same day and diagnosed the problem. Ordered parts and they came within a couple days and he promptly returned and fixed my issue. He was thorough and communicated about the repair and the costs. Dryer was looked at and fixed within the same week, 10/10 recommend and will call him again If needed

The response was great! I only use Yelp and I appreciate the quick response although, I didn't need…read morethe service after all.

We highly recommend this company. These two young men came out the next day advised us on our…read morerefrigerator repair options. They were excellent!! Taking over their grandfather's business! Great work ethic!

Scott was able to come out the next day and fix my dryer. He gave me an idea of what was wrong…read morewith it and gave me a quote. The cost of repair was also reasonable.

Just totally amazing how affordable it was to have my washing machine repaired yesterday and my…read moredryer repair six months ago from Scott, I ask three friends who were they recommend for appliance repair and everybody said Scott from Ace washer totally amazing,,,

Scott was great! Quick to respond, flexible with scheduling! Had two other company's, one couldn't…read morefix my dryer, actually made it worse, the other said three hundred plus to fix and recommended to replace it then lastly Scott came, not only did he fix it for a third of the cost quoted from the last company, but even called me the next day to see how it was working. A+++ i will never use anyone else! Highly recommend!

Jim is outstanding... Very professional and knowledgeable in all aspects of repairs on major…read moreappliances... Very prompt , courteous and professional ... Really tries to make sure his customers are satisfied and his work is always excellent... I would highly recommend Phoenix Appliance Repair... We have used his services for washers, dryers, high end stoves and other appliances and his work is always excellent and reasonably priced....

They've been out to my house 4 or 5 times over the years. Every repair has been terrific. It's like…read moreyour dad coming over to fix things. The prices are fair. He's fixed my dryer, oven, fridge and has extended the useful life of my appliances. He's always answered and offered service the same day.

I took my Eureka unit in for repair. They told me parts were hard to get and it was not worth…read morerepairing. HOWEVER, they gave me fantastic advice. Told me not to use a vacuum with a brush on hard floors and that stick vacuums (Shark, etc.) would not last long picking up things like bird seed. Recommended a canister unit. I bought one from them at a very reasonable price and it works like a charm. (He wasn't even trying to sell me the unit.) The cost of the new unit was very decent, but the advice was priceless. I would take any unit to them....but they are moving from Twinsburg sometime soon, to a new location, yet to be determined. This is a very decent mom & pop business.

I took my vacuum cleaner in for service on/11. Went today to pick it up, but didn't realize until I…read moregot home that it wasn't my vacuum. He "the guy with the beard", gave me a black/silver one back when mine was highlighted with blue. I drove all the way back to return it, and he insisted that it was the right one and that "I had to be confused" (said in a very condescending tone). He did not back down in saying that I didn't know what I was talking about, I must have forgotten what color it was, and again, that I was confused. So I left and now have someone else's vacuum! Would not go back to this place - ever!