DO NOT USE THIS COMPANY!!! I used this company for appliance repair in my home several times and never had a problem. The owner mentioned that they were doing plumbing so when I needed my main line snaked out, I called them. They quoted me $165 to snake the main line. I requested repeatedly that they snake both towards the street and towards my house as we have tree roots that tend to grow through the lines. They ran the snake towards the street once, 45 feet and refused to do anything else. The two men then came into my bathroom and ran the water in my tub for 10 minutes. I thought they were flushing the lines but didn't know for sure as they told me NOTHING. Without my knowledge they decided to pull apart my sink, which at the time was draining. After 20 minutes, they asked my elderly mother to gain access under my home to get to the drain lines. At this point we realized that they were attempting to do work that we didn't authorize, and were padding the bill so we asked them to stop what they were doing. Again we explained that all we needed was to have the main line snaked towards the street and towards our house. They then told us that they could not "fix our problem" until they broke up the concrete in our utility room and did approx. $6000 worth of work. We asked them to leave. They charged us $227 and for some reason they didn't have any receipts (that would possibly state what their guarantee for work would be) and used a piece of lined paper to write out the amount. After they left, I found that my tub was pulled apart. The drain access was sitting in the tub and the screw was on the floor. They ruined my stark white bath towel by wiping a black and orange oily substance on it. They also caused my bathroom sink to plug completely. We called the company to complain that they did not do the job requested and left us in worse shape than before the visit. They gave us a $40 refund. I was still not able to do laundry because the drain in my utility room was plugged. I called the company after a week to let them know that the tub drain was backing up again. I figured I would give them a chance to correctly do the work a second time. They told me to "call someone else." They offer no warranty or guarantee for the work they (don't) do. I called the company that I normally use (the owner was out of town at the time that I used Richard's Appliance and Plumbing) and he did the job properly. Don't use this company! They are rude, they refuse to do the work you request they do and they will try to talk you into expensive, unnecessary work. I paid twice to have the job done properly and because of the treatment I received by their customer service manager, I will never use that company again! read more