Daniil got back to us within hours and offered to come same day, describing what he expected to…read morefind based on my detailed information, and what he would do. We couldn't do same day, so we met the following morning. Just as hoped, the guy kept it straightforward, honest, helpful and as described. A little context: Originally Sears was out (yes, they still exist). Having repaired a few refrigerators, garage doors and operator control boards myself over the years, I knew things weren't right with these Sears guys (yes, plural -- well, one in training, poor sod). They weren't dishonest, really, just excessive. Especially with cost (...pretty obviously constrained by dinosaur policy -- what felt geared towards getting a fleeced customer to buy a new appliance from Sears). The Sears guys estimated a four-figure two-man project, including for two off-the-shelf generic machine screws, $37 each, parts only. (Still had to pay them for coming out.) Bless their little hearts. I can see how people get bamboozed by this blue-shirted Sears "professionalism". Hearing good things, I contacted Daniil. And in a little more than a day, paid an eighth of the price for way more, better, no-nonsense, good natured, in-and-out service. With warranty. (Sears' job was to be "As-is" for an older-ish appliance in excellent condition.) We're grateful, Daniil -

He showed up when he said he would and took care of repairs to our refrigerator quickly and neatly.read more

I would give Joel and Grounded Repair an A+++++. I don't believe there is anything he can't fix…read more I had him repair the following items here at my house; 1) my stove (the broken part is no longer made - he had to solder and repair the old part. 2) my dryer - broken belt 3)repaired my broken over-the-range microwave 4)replaced my over the counter lighting in the kitchen 5) replaced 2 broken smoke detectors. Grounded Repair is now my go-to company. Joel is very prompt, professional and knowledgeable.

I was very impressed with Joel. His service cost was vey reasonable and he diagnosed the problem…read morewith my fridge. I was worried it was the condenser - turned out to be a fan. Price was very reasonable and I'm glad I did not have to replace my 10 year old fridge.

My clothes dryer doesn't work. I went to a big box store and was told that I need to buy a new…read moredryer ($600-$850). I went to Servall and Steve and Rick helped me diagnose the problem, walked me through the repairs as economically as possible. I just fixed my dryer for under $200. I did not have the confidence to do it myself, Steve and Rick assured me that it was something I could do, and when I had a problem, they told me exactly what to do. Rick and Steve, thank you so much for help and confidence!

My washer went out and the manufacturer recommended two places, one of them was EaZy Appliance. I…read morecalled EaZy Appliance (repair company) and and informed them of the issue as well as the code that the washer produced to help trouble shoot the issue. The lady who I was speaking with at EaZy did not ask any other questions other than when they could first come out and how much the service call would be ($90). After setting an appointment (the first available was 3 days later) and finishing the call I thought it was strange that she did not ask any further questions regarding the washer model number or any other details. I figured they probably now what the code meant and was able to fix it as the manufactures site provided in depth detail. After the diagnostic visit I was informed it would be 3 weeks for the part to come in. The next day I called back as I was able to locate the parts from another appliance repair company in the area. When I called back to see if they would accept the parts (original manufacture parts), I got the same lady who seemed like she could care less that that I was in a bind and that I could not go 3 weeks without a washing machine. Anyway she informed me that they would not guarantee the work if they used parts other than theirs. Since I was in a bind I was willing to take the chance and move forward with them using the parts I found. The technician who came to the house was pleasant and informative however after continuing to talk to her it was clear that they she could care less so I decided to not move forward. Instead I called the other company in the area and cut my ties with EaZy Appliance and paying them $90 for what the error code already told me. This was a learning experience when dealing with an appliance repair company. The error code showed 3 possible issues and the diagnosis was one of the 3 listed. Make sure you ask if they stock parts for your appliance before forking out cash for a tech to visit without the parts. If you are looking for an appliance repair company in the area, go somewhere else that actually seems to care!

This company is awful. Do not use them. After setting me up with a diagnostic for $90, they told…read moreme it would take a week to get the part I would need for repair. After a week they got me on their schedule and arrived saying they had the wrong part. THE SAME THING happened the next week. The problem is, they won't order your part until you pay in full. I was without my appliance for a month waiting on them. I ended up stopping payment on my credit card and hiring someone else and it took them 2 days to do everything and it was 1/3 of the cost.

He was quick and efficient, repaired my washer by taking out a large coin. I was given a quote of…read more$79 on the phone and without telling me how much more I was presented with a bill of $230. He did good work and fast but I was shocked at the price. Make sure to ask for quote BEFORE the repair is performed

My dryer was making a screamin noise for months and then finally stopped working. The lady I spoke…read moreto on the phone was pleasant and made it easy to schedule. Vlad came same day and diagnosed the problem. Ordered parts and they came within a couple days and he promptly returned and fixed my issue. He was thorough and communicated about the repair and the costs. Dryer was looked at and fixed within the same week, 10/10 recommend and will call him again If needed

He was very responsive and was able to come out the same day. Unfortunately our oven that was over…read more20 years old no longer had parts available, but Charles even took the time to look for the part on eBay to try to give us options.

I am annoyed and offended by the technician assigned to us. We requested services, took off work…read morefor two days in a row only to be met with cancellations. On the second cancellation the technician stated that he was "scared to leave his truck unattended". For reference, we live in a nice neighborhood without any history of harm toward cars, people, or others. This man had our address before confirming the appointment, didn't approach the door or ask if it was safe. He made a judgement about us and I really don't appreciate it.

This guy came never even looked at my oven and charged me $59 and left. He said my oven couldn't be…read morerepaired. It'd be cheaper to buy a new one. He had no intention of looking at it or fixing it. Just collecting fifty nine dollars.. Do not use This guy.... Con man

Wonderfully helpful. Knew exactly what was wrong with my dishwasher and how to fix it.read more

Terrible! Sold me a brand new $850 dryer that does not turn on and they will NOT swap it out. I was…read moretold to have it serviced under the warranty. I continue to be inconvenienced as now I have to find a "certified Speed Queen" tech. She didnt even assist by finding one for me! Absurd! Hope they go out of business.

Owner/manager sold HE washer to my 75yr husband. He also bought a matching Samsung dryer…read more He shopped alone as I have been ill, and a friend recommended Richards as a place that would help with the decisions. The woman did not explain how HE washers are not the same as the machines we have all known for years. The machine makes most of the choices for you even though the selector indicates you can choose water temp and wash cycle. It was 3 weeks after delivery until I was able to use the machine (damn cancer) and did only three loads that did not come clean. The problem is that when we complained, the woman Gina became defensive, sarcastic and rude to the point of hanging up on me, claiming she explained everything clearly, and accused that if my husband did not know about clothes washers, he should not have shopped alone! The owner, Gina's husband does not take calls from customers! Their store Richards sells used reconditioned machines, so it is possible they could take it back without too much of a loss. You would like to think that a family operation could be helpful and compassionate... Our shopping at their store supports the lifestyle they have become accustomed to. Other sites show positive reviews as all went well. Just do not have a problem or complaint with your purchase with these people!

I read great reviews about Joe at Heartland on a couple of Vintage Stereo Facebook pages…read more My 1970s stereo receiver's right channel output was much lower than the right side. A shop near me quoted $1,000 over the phone. I called Joe who sounded just as honest as I'd read about him so I decided to take a chance and drive to Heartland. Outstanding guy, outstanding and quick service and it cost me 1/3 of what I was quoted by the local shop! Thank you Heartland, thank you Joe!

I brought in my vintage receiver for a reconditioning, and Joe did an absolutely superb job on it…read more He is extremely skilled and a man of his word. I give Heartland TV & Appliance my highest recommendation.