This is a truly terrible company. Just plain awful! They had been excellent. This past winter the…read morefurnace malfunctioned and they quickly did a temporary fix until a warranteed part could be ordered in. Great service. Then Collins abandoned us. They never came back to do the needed full repair and would not return phone calls (even to Mr. Collins' cell phone). I tried for weeks, and was gaslighted the entire time. Two days ago I tried again for a different maintenance issue. Surprisingly I did get through, and they scheduled a service appointment for the next morning, but they never showed up. No phone call. Nothing. I tried calling them to find out what's going on, and their AI answering said we'd get a return call. Of course, that never happened. A once good company now terrible.

The install techs were fast and quality oriented and very kind. The cost for everything was very…read morefair. The owner is a great guy.

WyattWorks is extremely experienced; professional; responsive and thoughtful! My 92 year old…read moremother was having a major plumbing issue inside her home that required an emergency call to WyattWorks. A call late at night I might add. Quick background on my mom. She knows everyone in Wickliffe and is universally loved! WyattWorks didn't know my mom. They just know that she needed help: after hours. Wyatt was there immediately; and in a time of COVID 19, the technician followed social distancing guidelines. He also fixed the problem with courtesy, AND, the company gave her a very generous price break because of her age. In a time of need and in a time when compassion is needed, WyattWorks plumbing perfectly did their job!

Completely unreliable. Canceled two separate appointments on the day of citing other emergency…read morecalls and then rescheduled a third without bothering to notify me. Never again!

I would not recommend him to screw a light bulb in. He quoted one price and then increases the…read moreprice by 4x. He does not return to finish the job, does not return calls, as he promises. I hired another electrician to re do his poor workmanship. He said he knew what he was doing but actually didn't. He should of been a salesman in a used car lot, and the lemon law will get him every time he makes a sale. People beware of him, he will take all short cuts and not do the job correctly.

Bob's great. He installed a challenging kitchen sink and did a fantastic job. I highly recommendread more

Great guy. Came right out as he had the time. Instead of fixing my washing machine (with many…read moreerror codes), he suggested it would be about the same price as buying a new washer. Which I did. He saved me a lot of money.

John is knowledgeable & has helped us with several different appliances. He's first on our list to…read morecall when anything needs service in our home.

We have been clients of Bay Heating since moving to the West Side ten years ago. We have always…read morebeen impressed with the knowledge and professionalism of the staff. When our 22 year old furnace died on a particularly cold Sunday, Bay sent a tech out within a couple of hours to have a look. When we determined that a replacement was the best option, Bay moved around some existing appointments to have us prioritized and within a few days we were up and running. Highly recommended!!! Thanks to Chris for getting us set up and scheduled. The install crew of Shawn, Jerry, and Tawnee were prompt, professional, and knowledgeable. They also really appeared to enjoy their work and working together, and that goes a long way too. We'd also like to thank Jose for his many years of help. He has also worked on the HVAC of many of our neighbors and is a bit of a legend on our street.

Waited two weeks for a professional to come out and give me a quote, they quoted me $7000 for…read moresomething that I could install myself for $2000 couldn't wait for them to leave after they gave me a quote ... potential customers beware I told the guy who came out and gave me a quote all I needed was air-conditioning in my attic. He quoted me $7000. I showed him a $400 unit on Amazon and asked him if he could install this one he laughed and said no.

If I could rate higher than 5 stars, I would. Tom Shannon and his team (Jeff and Mike) did an…read moreexcellent job installing a new Trane central air unit. I'm recovering from surgery and Tom was great about working with family members in my absence. He was kind enough to reschedule the install to a week earlier when he had another customer reschedule. Tom and his team arrived on time, covered my flooring for protection, worked fast and cleaned up afterwards. They were respectful of the property and very friendly, too. Thank you Tom, Jeff and Mike! I highly recommend Burrier Service Company!

What started as a wonderful experience dealing with Burrier has become a source of constant…read morefrustration. They installed a tankless system for us (January 2025), an HVAC heater (September 2025), and a humidifier into the HVAC (October 2025). They quoted me $300 for a valve replacement in writing before changing their mind if they would do the work, referring me to their parent company (Steingass) whose rep Jason came out. I asked Jason for two quotes, one for the one valve and one with an increased the scope, Jason verbally told me he'd quote that but the increased scope would only take a day of work. He then only quoted the increased scope at $3500 for two days of work. I emailed a reply to the quote but it bounced because their quote system doesn't send from an actual email address. Burrier installed the HVAC heating unit back in September but with piping that wasn't properly glued. This caused exhaust leaks into our basement during the winter when it turned on. They sold us a humidifier that doesn't work as promised. Despite multiple trips they initially couldn't find any issue. It was two months later that their installers found mineral buildup that shocked them and said to me that it looked like over a year since the filter was changed. So, we needed the added expense to add a separate water filter line. This was done at an upgraded post install cost. Unfortunately, even with this we still don't get good humidity (19% when set at 50%). Additionally, they scheduled a flush of our tankless system but their first tech who came on site only inspected the humidifier didn't do it. Then, techs came back several times for the humidifier none came with the equipment to flush it. I was told in writing by Tom that Lee would schedule but he didn't. I'm exhausted trying to stay on top of the issues. They don't follow up with me, I have to follow up with them. I have called and left voicemails that haven't been returned by the scheduling department. I have emailed sales. I wish they could have continued to be awesome like they were when we started working with them and hopefully they improve but for now I'm lowering from 5 stars to 2 stars to reflect the new reality of working with them.

I give we all trades five stars I used them multiple times and they always come through even on…read moreholidays. and they stand behind there work. if I need anything done around the house I'm calling them first because I know when I call they are coming and the job will be done right.

We recently had a slow leak from the lead bend behind our 2nd floor toilet, lasting for several…read moreweeks in this 1915 house in Cleveland Heights. There had also been some other water damage to the structure below from various leaks over the decades. Also, the pipes were all old, dark lead which gradually becomes obstructed. After talking to several plumbers, we discovered the WDAT team from this Yelp website. With one phone call, placed after dinner time, we were quickly on our way to stopping the leak, getting new PVC pipes for most of the 2nd floor, and jet-scrubbing the main sewer line going out to the street. Did I mention that their prices were very reasonable? No nonsense, they made it happen promptly and answered questions along the way.

I woke up to a cold house and my furnace trying to kick on but not quite getting there. Jacob…read morearrived and had me up and running in no time after an analysis, clean-out, and replacement of the capacitor. He gave me a frank analysis based on the age of the furnace and a timeline for replacement. Jacob was fast, knowledgeable, skillful and friendly (he was even great with my dogs!). I will be a MasterTech customer for life, and highly recommend them for your HVAC needs!

MASTERTECH has completed (2) HVAC jobs more me. Both were replacing air conditioning systems in my…read morehome. Phase 1 was the main floor and basement (zone 1) and phase 2 was the second floor (zone 2). This company is not only highly competent but they are different than most other contractors because they are reliable, responsive and treat your property the way you would expect them to. They do what they say! I believe they are a good value and I price checked their quotes to find they are exactly where the market dictates. So if you want a company that respects you and your property, is reliable and delivers a good value, give MASTERTECH a try, you won't be sorry!