I have been using Felts for about 7 years now for my company fleet truck and my personal vehicle…read more This visit was for the water pump that was going out on my fleet truck a 2013 3500 Chevy. I dropped it off around 7:45 as soon as they opened and by 4:00 that afternoon the repair had been made and I was back on the road. Mike and Ruth will go up and beyond to make sure your vehicle is repaired quickly and the job is done right the first time. Even when having to deal with the fleet management companies which can be a headache. If you're vehicle is having issues give Mike and the team a shot at Felts Family Car Care you won't be disappointed!! Thx guys for always taking good care of me!

Reason for the review being so low is because they ask you all types of information and questions…read morethat go beyond a simple alignment and never told me they were not going to perform the alignment as many shops do and im out in about 15-20 minutes total waste of time that could've been avoided . I WAS HERE FOR 1 hour and a half. Never coming back here unfortunately. I personally do not like writing bad reviews for businesses but i want to warn people so they are aware. I went to get an alignment here as it's a local business and wanted to support, however, they did not perform the alignment. Reason for it was bad ball joints. I understand and this is normal procedure and many shops will deny the service for this. But they still decided to want to charge me $80 dollars for "checking the vehicle" the alignment is $120 by the way. After arguing that this was outrageous the lady cordially and correctly did not charge me the $80 dollars.

Although he did fix a simple problem. I was traveling and did not have tools to do myself. Believe…read moreall the reviews about rudeness, in 45 years of doing business, I have never dealt with someone as bad as this. I am a service technician and have never treated a customer the way he does. He is where every service manager needs to send their techs to demonstrate how NOT to treat customers. BTW, cash only. UPDATE...the business owner replied to this review, apparently he pissed someone else off because I paid in full, money was not even an issue, had to pull cash from ATM next door (because the one in front of the shop is non functional) This is a different customer, I was not rude, I was silently pissed. He did not stop working on else's vehicle to work on mine, after waiting 3 hours with no estimate on time on even looking at mine, I was literary on the phone with another shop a mile away when he finally freed up. The ONLY reason I used this shop is because it was the closest one where I broke down and the lady who answered the phone said wouldn't be a problem. After dealing with this, I would not even go back for warranty work if I needed it.

Chris is unique mechanic, he is a great conversationalist and is informative with everything he…read moredoes to you car. He also works pretty fast so you won't be waiting or have to leave your car like they do for dealerships. I am definitely coming to Chris's auto repair for life!

I have a 1993 Dodge caravan is special unfortunately she had breaking issuecame here and got a…read moregreat repair so we're all fixed up and ready to run do a great job reasonable prices

I have a F150 that needed AC repairs. The work was completed ion a timely manner. I was very happy…read morewith the results and the costs were fair. Nadal also did work on my Ford Flex. I needed some work done on the suspension system and was again satisfied with the results and the costs.

wouldn't recommend to my worst enemy. a complete waste of time and money. took my car in for what i…read morebelieved to be a slipping transmission (found out eventually it was) and nobody could "duplicate the problem ". they did however have one code pop up for somthing COMPLETELY UNRELATED TO THE TRANSMISSION. CHANGED IT. AND THE PROBLEM STILL OCCURS. then had the nerve to charge me almost 700$. if you knew you could not fix what i was describing WHY THE HELL WOULD U FIX SOMTHING COMPLETELY IRRELEVANT. my car is more modern so i truely believe they didn't have the knowledge or even cared to deal with a potential transmission replacement and decided "well they're already here might as well charge them for somthing". Long story short for so called "transmission specialists" they sure don't know too much or would've saw the signs of it slipping. won't have to worry about me anymore i will NOT EVER be back.. and people say support small businesses.. yeah right

I took my 2008 Cadillac SRX into this place to have the transmission fluid checked, as it requires…read morebeing on a lift while running to do so. I bought this car cheap and put in a used transmission myself, and it was acting as if the fluid was low. They added the fluid it needed and checked it all out, and certainly could have tried to rip me off but didn't. Here it is a year later and I have no problems with it. It's nice to know that there are decent trustworthy people around.

Quick response with very helpful seemingly honest answers and a fair rate for the scope of work…read morerequired. Expediency matters when your car is down. Sedrick has been great and seems in Market Value for turnkey services as well.

Oil chg and transmission flush on a 2016 Mercedes Sprinter 3500 van. I couldn't be happier with the…read moreservice. Charlie went over all that he did as well as checking brakes and fluids. Very reasonable price for services. I would use them again in a heartbeat!

Honesty. When questioned they circle the bandwagon and never gave a direct answer. They expected…read moreyou to be unknowledgeable about car issues and insisted on doing diagnostics even though you already done that and provided them with data.

If I could give 6 starts I would. It's hard to find an honest mechanic but Jeremy is here to save…read morethe day and restore your faith in that there are honest mechanics out there. Look no further! They provide great customer service, upfront-honest-and-fair pricing. When they give you an estimate and a length of time to repair they are spot on. He's got my business and everyone I can send his way.

I discovered Quantum Mechanix probably 10 years ago when we first moved to Mansfield. We had an…read moreissue with our Tahoe and someone I trusted gave us a great word-of-mouth recommendation. Tommy just came through for us again. My son Eric was driving the old Tahoe and started noticing a coolant leak. He diagnosed it as a water pump and we gave Eric the number for Quantum. Tommy took it in, diagnosed it as a shot water pump and gave me a quote with options for replacing with an original Chevy part or a less expensive aftermarket that he knew to be reliable. Frankly, the quote was hundreds less than I expected. I am a fairly decent mechanic and would gladly pay his quoted price. He got the work done the day he was able to diagnose the problem. On time, exactly as quoted and functioning perfectly. I have recommended Quantum to friends for a decade and they all agree that you get honest work done right at a fair price. Everything you need in a mechanic shop!

If you're looking for an honest mechanic who knows what he's doing, look no further. Took my 2006…read moreMonte Carlo SS to the local Arlington Chevrolet dealership figuring since my car is a Chevy, they'd know the most about it. Engine wasn't starting immediately after turning the key. They performed their analysis and recommended a new starter and battery cables, for which they wanted to charge me $1,400+. I previously had the MC there for the same problem and, after $400+ in analysis charges, it was a $20 gas cap. Wanting a second opinion, I scheduled an appointment with Quantum. Due to their high volume of work, I had to wait 2-1/2 weeks, but the wait was well worth it. Tommy, the owner, looked at the battery cables and starter and said there was no problem with them. However, apparently some General Motors vehicles have this starting problem. Not enough fuel is getting to the fuel injectors when the key is turned. He pressure-checked the fuel pump and found it to be the problem. Rather than spending $1,200+, he showed me how to ensure the injectors have enough fuel so the engine will start on the first turn of the key. I've had cars serviced over 50+ years and Tommy is the first mechanic that took his time to fully explain the issue and the solution. He knows what he's doing and most importantly, he's honest. You can't go wrong with Quantum Mechanix.