Reliable, hardworking, honest, qualified, flexible, and affordable! Santos has shown up for my…read moreplumbing needs/ issues on multiple occasions and has always been able to resolve them promptly. He's great with communication and quick to respond. He's our trusted go-to HVAC technician.

Got heater and AC going and changed the sump in basement...these guys are excellent...will be using…read morethem again!

I called on Wednesday, explaining my problem to the gentleman. He seemed professional and helpful…read more He said they had availability on Friday. I was fine with that, not wanting to pay emergent/ after hr prices as I know those can be high. He said he'd check with the techs and someone would reach out to me on Thursday to set up a time on Friday. Well it's 5 pm on Friday and no one had the courtesy to call me back. If it wasn't a possibility to come this week the professional/ polite thing to do would at the very least let me know. I'm disabled and it's extremely hot. Would not recommend nor will I ever try and use their service again.

Knowledgeable, professional, and very friendly. Really appreciate the great job they did, feels…read moregreat to know my furnace and a/c are ready for whatever Mother Nature throws at us.

Full Furnace and A/C replacement completed this week. Very satisfied from beginning to end. They…read moreknow what they are doing! I appreciated the easy process and explanation of what I was receiving. Very organized. Pricing was reasonable. Full install took a couple of days and they were on time each morning. No corners were cut with ancillary equipment( the thermostat, drain pump and line set) were replaced with all new equipment. No high pressure sales approach. I would highly recommend having them quote a new system. I pay attention to detail and so do they.

From MY expeience with them, Excellent company from initial diagnosis, to sales rep, to install…read morecrew to follow up. All called ahead to confirm arrival time, all within designated window, and all had picture I'd on text of person/s coming. Will use again for HVAC issues and maintenance.

I would like to begin by stating that these are my personal opinions and observations concerning my…read moretime spent and experiences working with Leaps and Bounds. Other individuals may have different opinions and experiences, but these are mine. My tenure at this company was very short lived. I'd been attracted to it after seeing their social media posts and ad campaigns. Employees were prominently pictured on social media, meetings/company breakfasts shown, and happy customers pictured next to their new equipment. I was even included on two social media posts during my short tenure. I discovered, in short order, that the company's social media/advertisement persona was not entirely accurate to it's real life culture, values, and day-to-day operation. I worked in the company's HVAC installation department, so I can only confidently present my opinions based on my experience with this end of the business in particular. The company does operate HVAC service and plumbing service/installation. I've no experience in those departments. Leaps and Bounds (L&B), formerly AC Service Pros, has been in operation for approximately 2yrs and has begun rapid expansion of it's business model within the last year. It is my opinion that with that expansion has come rapid and significant decline in quality of workmanship and compliance with the Pennsylvania Uniform Construction Code (PA UCC). I had observed, reported, and attempted to rectify issues with installation that I believed went against customers' best interests, standard trade practices, and that were, in some cases, blatant violations of PA UCC and EPA 608. Opinions and observations presented in later paragraphs will explain why I have come to this conclusion about the company. Firstly, I had observed that a decent amount of L&B's installers had less than one year of experience in the HVAC trade. Most began their HVAC career with L&B and had assumed that L&B's company practices, operation, and lack of oversight/back end support were standard within the industry. After all, their only point of comparison was L&B. Certain persons working with and recovering refrigerants also had no EPA 608 certification at any level and were not being directly supervised by an individual who held a certification. Sometimes, certification holders were not even on site. With that said, L&B had some installers with an abundance of experience and proper certifications. However, this would lead to extremely large variations in quality of installs from job to job. Additionally, concerns amoungst more experienced installers regarding job quality, back end support, and logistical support were ever present. The turnover rate for experienced installers was high due to these factors. In fact, the install manager that interviewed and hired me had quit within a week of my hiring. Call backs and warranty repairs on equipment that was less than one year old was routine for this company, and mainly stemmed from their use of less experienced persons as install technicians. Restricted TXV's and filter dryer replacements were common due to their non-use of nitrogen flow when brazing and excessive use of brazing material, causing excessive build up of contaminates within the lineset. Other common call backs would include supply/return ducts and trunks falling apart due to improper securing methods, system issues due to a plethora of ductwork deficiencies (improper sealing, undersized returns, supplies not receiving enough airflow leaks, ductwork/grilles falling apart or off the wall, etc...), leaks stemming from non-glued PVC fittings or backpitch, system failure caused by improper wiring. One specific issue that I'd like to mention would be a warranty call that I responded to in which the installing technician ran a 10/2 UF wire up the side of the home and wire stapled it across the home's asphalt shingled roof, running it back down the side of the home to the mini split ODU. A run across the basement and along the house's siding was possible and is what I had replaced the previous run with. The roof was obviously compromised and shingled needed to be replaced due to the previous installers negligence. The company meetings that I had experienced also differed from what had been portrayed on social media. The first meeting I had been in attendance for consisted of one of the owner's, Brandon Carey, all but yelling at everyone in attendance in regards to many of the quality issues and callbacks that I have mentioned in previous paragraphs. Rather than taking responsibility for their role in the issues regarding quality and call backs, by means of using in experienced technicians as leads and providing minimal support/training, installers were singled out in front of the group and threats were made to reduce pay or move to flat rate based pay due to the issues. No solutions like increased training, supervision, or creation of a company wide standard practices booklet were provide

UGI HVAC services my heating & air conditioning spring & fall. When our system died I contacted…read morethem immediately. They arrived, analyzed our system and evaluated the best HVAC system for our home for the future. A few days later they installed our new Carrier system with heat / AC / air filtration and humidifier. The installers were careful and left our home the way they found it. I recommend UGI HVAC highly.

The experience was pretty good. They technician had knowledge of the equipment and also of a sort…read moreof insurance coverage they offer. Prices are kind of average compared with competitors.

They did a great job, were fast, courteous, and explained everything they did. I recommend them.read more

Noah Keller was a great tech very friendly and very good at explaining everything when we had…read morequestions would recommend Noah as your tech Laurie Viehdorfer

Josh Reyes came to property I'm overseeing as POA while the owner is in rehab. Reviewed the issues…read moreI called about and did a general plumbing inspection. Explained issues he found in addition to my concerns. Developed three level plan with pricing for each. Also explained leaky water heater and checked warranty. Once decided what I wanted done, he came back on scheduled day (4/23and completed all repairs/replacements. Josh explained exactly what he and his trainee (Ben Mulron) were doing as they performed the various tasks, had an efficient work plan and was very personable and polite. Completed all the work in time estimated and did a walk thru with me showing me everything done. Also explained current warranty on various work. He was very respectful of my concern for the owner's cats who are still in the house. In addition, he was a very good supervisor, explaining tasks to trainee to do and showing him minor correction and letting him redo. All in all it was a positive experience and I would highly recommend Neffsville Plumbing and Josh Reyes.

Got a air conditioner and heater about one month ago. Has not worked since it was installed…read more It kept freezing up and they told me it's the floor vents are covered and maybe the vents are torn. So they don't do duct work this is like selling a car and can't change tires. Got another company to check them out. They said they were fine and checked out the system and found numerous code violations. Called the original company back up and the boss is on vacation so I guess I need to wait. Gave them till today so tomorrow I will be checking with a lawyer as my health can't take the humidity.